HOME DEPOT INC

This was last minute and the toilet needed to be replaced. They didn't have a lot of options at that point.

Please note the date of this installation is approximate and realize this review is many years after the install. However, because of the significant safety issue and the poor installation at a premium charge, rotten wood not replaced, I hope to provide other consumers additional isight on a properly installed garage and patio door. The torsion spring on one of doors literally exploded and had to be replaced. Using Angie's List, we were able to locate a respectable small business specializing in garage doors, Excell Doors LLC. The first thing he noticed was that the reinforcement brace for the door "lift hook" was not installed. The instructions specifically state "CAUTION fiberglass, aluminum, or lightweight steel garage doors WILL REQUIRE reinforcement BEFORE installation of door bracket. Contact your door manufacturer for reinforcement kit." The manufacturer cannot be any clearer. This bracket holds the entire weight of the door and we had 2 screws holding ours. In addition, the tracks were installed incorrectly which caused excessive squeaking, noise and wear/tear when opening/closing the doors. All were corrected at no cost by Excell. The Pella door installation, on day one and following weeks looked excellent. However, after a recent renovation project, we found that the doors were actually installed over rotten framing under the door. There were gobs, for lack of other words, caulking to fill in the deadwood and cracks. I removed 3 - 4 feet lengths of caulking 1 - 2 inches wide. It took over a day to extract, clean and reinstall clean framing which the original installers should have noticed and replaced. I would have gladly spent the extra few dollars during the original installation. I don't know how The Home Depot screens their sub-contractors, but it needs to be better. All I can say is, thank you to Angie's List for helping us correct a significant safety issue with our garage doors. Never again will we trust a major chain and their "cleared" list of contractors.