Granite Outlet

I did not like them at all. They also do wood installation like floors. I have already given a scathing review of them when they did the wood floor installation. We're still having to try to correct some of the silly things that they did. They have another name and I forget what it is. If you didn't have high expectations then they would be alright. When they did the flooring they put in quarter round. I had questioned them about taking the baseboards off and raising them above so that the baseboard was at a proper height. They said, "Oh! No. You didn't do that." They didn't do it and then when the fellows from Crowning Touch that came in they said, "Your baseboard is not right." Of course, I had also mentioned to Granite For Les people the ones that also did the flooring I told them like, "You put down quarter round and not shoe molding." and they said, "Oh! No. This is what we use all the time." They just talked down to me because I guess I was a woman and I didn't know anything. Guy when he came in that was one of the first things he said, "Why do you have quarter round on your baseboards? It's big and it's not right. Sure it looks nice because it's painted white and it's clean but it's not the right application of the quarter round." and then they would up having to take some pieces of wood and actually cut slivers in to where then when they put in the baseboards because we did upstairs where they had done that we had taken out the old baseboards and put the new baseboards up where they belonged so you have a more finished look. Somebody came in here after you built your house and, "You don't have a custom look at all." You pay these thousands and thousands of dollars and then you got this Do It Yourself looking installation. They're supposed to be professionals. But they don't do that because it takes away from their profits I guess. Then they did put granite in our kitchen. It was well over a thousand dollars. What was really stupid was that they advertised that they use Autocad or that they use a laser to measure the walls and so this guy comes in here and he puts up his little machine. I guess that has a computer in it, he runs it along, he looks real professional, looks like it's real high tech. Then they take it back and they get the measurements off of it. That's all good. So it measures all the little slight imperfections in your wall going around but the thing is that we had a wall that was not flush, was not 100% level, that what they used then to cut they had an antiquated system of cutting the granite. So they sort of false advertised that they're using modern technology to measure and to do your granite and the bottom line was that they did not have a machine to accommodate those imperfections. So like when granite is cut you have to have water and you have to have a blade. So I don't think that they had a program or that they had the machinery where it was a laser light where the blade then could follow it and we got this cut that was real buggered up on the backside that was supposed to be up against the wall and then we had to find a tiling guy that came in here and he had to build up the mixture and he had to try to somehow close that gap on the backside. It was so bad we didn't have a backsplash put up because it was so bad that the blacksplash would not have fit. I don't know how to describe it other than they just were not as good all the way around. They're both related. In other words you go into the place and you buy the flooring and they have displays and stuff like that and then the backside is where you select your granite. The only redeeming quality was that the granite was beautiful. They poorly fit and down at the bottom we had to add more calking because the caulking still didn't fill it the way it was supposed to. They were terrible people to work with and they were the same ones that I reported about where they charged I think it was $200 or $250 to take out the pedestal sink and put it back. Pedestal sinks are bolted into the wall and they're toggled in and then the pedestal itself does not really support the sink, it's really for more of aesthetics type of thing. They put in $250 to take out the sink and put it back and it was also for the toilet. Then they cut and put in but before they even did that they had trouble getting the sink off the wall because they did not hire a plumber, a professional plumber did not come out and undo it from the wall. They had the guy that did the floor installation do it and so then they completely left the sink hanging on the wall to the point that they bent our pipes and then we had a leak and then we had our plumber. It was then when we said, "We're not going to pay for the flooring until we get this problem with the plumbing done. They said, "Okay, well we won't do that." and they had our money for the granite which was supposed to be separate. It was created as a separate order altogether but this owner or the manager he said, "Well, we're not going to complete that order until you pay us for the flooring." They're just shysters. Then they said, "Well, we want our guy to come out. You know how plumbers are. They can really rip you off." and I thought the only person that's ripping us off are you guys. But they brought their guy out here and he looked at it and they couldn't deny that it was screwed up. There were some other things that were screwed up and we ere just trying to focus on the most important thing. I was still really steamed about them putting quarter round down and not shoe molding and the reason why they did the quarter round is because quarter round is wider than shoe molding and like I said when we put down the proper molding going around the baseboards that Guy wound up having to cut slivers of flooring, extra flooring, and inserted so we could apply the shoe molding without showing gaps because their installers did not cut it flush to the wall. There wasn't like your normal quarter inch allowance most of the time it might have been even as much as just a little under a half and inch. In some places it was a little right out of half inch and so the quarter round covered that. Well, back to that problem in the bathroom I had my guy come out here and we told them we were going to take $200 or $250 that was on the contract we were going to subtract that and have our guy, our plumber do it and that was how we settled with them. Then our guy came in here and did it for like $150. What they decided to do even though they had charged us the money but they had not paid a professional to take care of the plumbing part. The guy that was doing the floor installation he was the only on that spoke English, all the rest of the crew didn't. He was a very nice man. I really, really liked him. He was very respectful. When this problem was there and I noticed it because nobody was telling me the sink was loose, they did not put the pedestal back under it, the pedestal actually you could still pull it away. It was a mess. They were trying to just get out of the house without me noticing it and he said, "Well, Ms Nancy. I'm an installer, I'm not a plumber. I'm sorry." and I said, "But why didn't they have their plumber come out here?' and he goes, "He was busy." They did a lot of things wrong. They were supposed to butt up the carpet to the flooring up in our bedrooms. They cut the carpet and so there was no piece to roll under or butt up. So they cut it and so the savage edge was right there and the edge of the frame was hard enough that if you hit it wrong you step your toe. They were bad people, really bad people. They'll probably rip off so many people. They've had several thousand dollars of our money till we ever knew what we got ourselves into. They had beautiful flooring. I really feel in love with the flooring and I really fell in love with the granite but past that it was really stressful. Remodeling is stressful anyway and then you get people in here that do stuff like that and because you don't like they treat you like you're being a snob I guess or you're being too particular like, "Other people don't have a problem with our work. Why do you?" They weren't the cheapest but they weren't the most expensive. The sales guy that sold us the carpet the very first time he came out here he was like an hour and a half late and we weren't going anywhere but we waited around before we went to eat and he was kind of a real go-getter type You think, "Well, yeah, he makes a good sales person." But after he sold us the product then he said, "I'm going to be out here everyday. I'm going to be really checking on this seeing how it goes. I'm really excited about seeing how it's going to go." He didn't come. I am a do it yourself person and I have done a lot of things. So I have an expectation. I know what should have been done. When I told him about the sink he says, "Oh! just don't worry your heard about it because you don't need to be worrying about things like that." He was condescending. So then he started a couple of other things and it's been now like I said about two years or so, sometimes you try to block things out of your mind because they're so bad and I remember just I refused to talk to him ever again because however way he treated me I forget what it was but he really talked down because I was a woman and he really did not offer the service. So their service was, the only thing was after I called them that they came out here to look at that sink and then went back to the office and then decided to hold my granite top for ransom until they got their money for the flooring. The workers were punctual. They showed up when they said they were going to. Those above them, phone calls were not punctual and were not returned in a timely manner. It was like once they got their money they just got really lazy about providing any of the services or following through on anything they said they were going to.