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G&L Appliance Service, Inc

1.0(
1
)

Appliance Repair, Appliance Repair - Small

About us

Family owned and operated appliance service company. Providing service to all of Northern Virginia. Accept all major credit cards. No service fee with repair.

Business highlights

26 years of trusted experience

Services we offer

Repairs of most major appliance brands.

Services we don't offer

LG, Viking, Fischer & Paykel, Samsung Brands not serviced.

Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Reviews

1.01 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
0%
4
0%
3
0%
2
0%
1
100%
Rating CategoryRating out of 5
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
2.0
Write a review
Showing 1-1 of 1 reviews
GP M.
07/2016
1.0
appliance repair
  + -1 more
The tech arrives on the 18th to replace the part that was covered under warranty prior to starting the work I ask him for the part number for the ice maker and the tech refused telling me to look it up online. I then explained to the tech that the office stated that he could provided the part number for the ice maker upon the visit yet the tech stated that I am not going to provide the part number. While the tech was still at my home I made an attempt to reach the office left message with no response. I have made another attempt to reach out to the office on the 20th of July and as of today July 22 I have not heard from them.
Description of Work: He originally came out on the 14th of July to access the two problem one covered under a warranty and one not covered. He came back out on the 18th of July; which is the second visit, which he replaced the part that was covered by a warranty. There was another item that needed to be replaced the ice maker which was I had called and asked the office for the part number prior to him coming out on the 18th. The office replied that I could get the part number for the ice m aker once the tech comes out
Rating CategoryRating out of 5
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
2.0
$75
Response from G&L Appliance Service, Inc
7/10/16: G&L Appliance received a Dispatch work order ID# 376430082 from American Home Shield (AHS) to service the customer's Refrigerator. The complaint was: "Whirlpool side by side REFRIGERATOR middle strip that separates freezer & ref is too hot to touch, freezer not freezing things as well & water dispenser not working." 7/13/16: Customer was scheduled between 12-3pm. Technician Garry, arrived at 2:44pm. He diagnosed the problem as refrigerator needing a new condenser fan motor. Garry got approval from AHS for this repair and ordered the parts. The homeowner asked Garry if, as a courtesy, he would diagnose and give an estimate to fix his icemaker because he did not have icemaker coverage through AHS. AS A COURTESY, WE DID NOT CHARGE MR. [MEMBER'S NAME REMOVED] A $59.95 FOR THIS REQUESTED SERVICE. Garry called into our parts supplier with the Model & Serial numbers of the Refrigerator and got the price and availability, which we gave to Mr. [Member's name removed], $167 plus tax. Mr. [Member's name removed] called later in the day asking for the part # so that he could get the part himself or compare prices. We don't record part #'s. I explained to the homeowner that I did not have the part# but that he could go online and put his MD & SN# in and he will be able to get the part#. I let him know that Garry may have it when he comes back and if so can give it to him. 7/15/16: We received the condenser fan motor in and scheduled an appointment with Mrs. [Member's name removed] for 7/18/16, 11-2. 7/18/16: Technician arrived at 12:46pm and successfully completed the repairs to the Refrigerator. Homeowner asked Garry if he had the part # for a new icemaker, which Garry did not because we do not record the part #'s, only the MD#, SN#, pricing & availability. However, he did let Mr. [Member's name removed] know that he could use his MD# & SN# to go online and the get the information that he needed. Mr. [Member's name removed] left a voicemail requesting to speak to the owner. Garry is the owner and he had already spoken to Mr. [Member's name removed] about not having the part #. The homeowner paid the $75 deductible that is required by American Home Shield. If the homeowner is requesting a refund of any amount he will need to contact AHS. He will have to let AHS know that he, as their customer, is requesting a refund on a $278 repair that AHS paid for and was successfully completed by G&L Appliance. We are willing to call the parts distributer and ask them to look up the part # but only if the negative review is removed. **Also, to be noted, Garry hooked up his own personal fan in the back of the Refrigerator to keep it cold so that the homeowner would not lose any of his food while waiting for the part to come in.

    Contact information

    129 Brush Everard Ct , Stafford, VA 22554

    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM
    Saturday:
    Closed

    Licensing

    Bonded
    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.

    Service Categories

    Appliance Repair,
    Appliance Repair - Small

    FAQ

    G&L Appliance Service, Inc is currently rated 1 overall out of 5.

    Sunday: Closed

    Monday: 8:00 AM - 5:00 PM

    Tuesday: 8:00 AM - 5:00 PM

    Wednesday: 8:00 AM - 5:00 PM

    Thursday: 8:00 AM - 5:00 PM

    Friday: 8:00 AM - 5:00 PM

    Saturday: Closed

    G&L Appliance Service, Inc accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
    No, G&L Appliance Service, Inc does not offer free project estimates.
    No, G&L Appliance Service, Inc does not offer eco-friendly accreditations.
    No, G&L Appliance Service, Inc does not offer a senior discount.
    No, G&L Appliance Service, Inc does not offer emergency services.
    No, G&L Appliance Service, Inc does not offer warranties.
    G&L Appliance Service, Inc offers the following services: Repairs of most major appliance brands.
    LG, Viking, Fischer & Paykel, Samsung Brands not serviced.

    Contact information

    129 Brush Everard Ct , Stafford, VA 22554

    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM
    Saturday:
    Closed