Door Specialist Inc

They are very friendly but the only thing was it took a long time for them to get back with us. I don't know if they are busy or what but we waited a long time. I went and looked on Angie's List and he finally called.

We tried for well over a month to have the Door Specialist install a replacement sliding glass door in a residential house. I was interested in supporting a small business close to our house given the state of our economy. Reviews on Angie's List, Google reviews, as well as Home Adviser dot com were also considered and where we found that nearly all reviews were 4 stars or higher or all A's across the board. The price for this business for the work we wanted done were also good. We were able to get a person out for a measurement and an estimate with the order for the door being described as approximately a 3 week process and Thanksgiving holiday was a factor in the door being available for installation and ultimately scheduling the install. I called at least twice to find out the status of the door coming in, shortly before Thanksgiving hoping that in the off chance it would be ready. Then again a little more than a week after Thanksgiving we were able to get an appointment for installation, this installation was approximately 6 weeks after getting the measurements and estimate. I took the day off from work to be home during the 1200pm to 4pm window the installer was supposed to arrive. I even called the morning of to make sure that someone was coming and was ensured "I was on the list". As of 4:20pm on installation day no one had showed up so I called and left a message as no one answered, asking if anyone was still coming. I received no return call. At 5:25pm the installer arrived. The door he had, from what I understand was ordered from Lowe's, was the wrong size. The installer said he would take the door to the Door Specialist office and I would be contacted. That was Monday, 21 December. As of today, 24 December, no one has called. I left them a message today letting them know I was going elsewhere. Based on all the reviews we researched we hope we are that one exception to all the high ratings and wish this business the best, we have now decided that we are going to use another company.

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It was great. Paul was entertaining while completing the installation

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Went very good. Dave is very professional . His work is outstanding. We are extremely happy with our new door. Would highly recommend him to everyone.

The employee, Jorge was very nice and courteous. The problem was my wife and I found his English very hard to understand. We were not able to communicate our thoughts with him as work progressed. He did a very good job and he got a lot of dust our of our ducts. We could see it in the machine he used after the job was completed. My real disappointment is that he didn't take off each vent before blowing air into the duct. The company's plan gets a lot of dust (my vents hadn't been done since new 20 years ago); however, if the each vent is removed, the device that blows air into the duct could be inserted into the duct with obvious increased benefits. That is not how the company does it. I purchased the Angie's list deal. Perhaps if I had the company do the work normally, they would have charged a lot more and removed the vents. I went ahead with the project because of the deal. If the cost would have been 500-600 and they would remove the vents, I'm not sure I would have chosen spending the extra money, so I am pointing out the deficiencies in the process not complaining about the work done for $200.

The installer was very precise, professional and possess incredible craftsmanship as demonstrated by fine details of his work. He was on time and also was very clean and organized. Will recommend him and the store without hesitation!

Dave Shepard was the installer and he provided excellent service. He realized that the door ordered was not the right color to match the front of our home, discussed it with us and then contacted Lowes to have the correct door ordered. He then did the installation and did a thorough job.

This was a storm door installation on the front of our home. We had moved into this home 2 years ago and are slowly but surely trying to bring this neglected home up to date. This front door area was very poorly installed by the previous owners who did not use professionals and it showed. Dave was able to correct some issues and installed our new door. The door looks beautiful and we feel that it truly improves the curb appeal as well as the versatility of having this Larson Trade Winds so that you are secured but can have ventilation at any time. If I wasn't happy enough with our new door I think our dog would have gone with Dave in a heart beat so how can you beat a recommendation like that? Job well done.

It was excellent. This was the first time I had used them.

Paul was the representative who performed the work and he was absolutely on point and great! He came promptly first thing in the morning as he said he would and worked quickly and efficiently. He worked very neatly and in an organized fashion. The wires were run very professionaly and the quality was top notch. He installed 2 brand new garage door openers in a new home, which needed the braces and rails, in less than 90 minutes. He explained the operation and use of the systems and then left. I wish there more for him to do since he performed it so well. I couldn't help but put in my first rating here on Angie's list becuase of the service I received.