American Tank Cleaning Inc

Tech showed up on time and did a good job. No muss, no fuss. I really appreciated the hose they used because I didn't have to take down a section of fence for them to pump it out. We did not know the exact location of the septic tank, so I didn't mind the digging fee.

Professional from the initial phone call to pumping the tank. I will definitely call them next time I need my tank pumped!

Clarence was our tech. He was prompt, courteous, and worked very hard. This was the first pump out since we purchased the home and we were unsure of the tank lid location. Clarence took his time and was very patient finding the location. Unfortunately, our tank was buried very deep (almost 5 feet). The extra labor charge for uncovering the lid was a bit high, but the work was hard for one guy with a shovel, so I can't really say much. Appreciated the good service.

Very well. They showed up on time and was friendly and efficient.

Was right on time, pumped it for a reasonable price. Did not have to be home for them to take care of it. VERY PLEASED.

These guys are great. I called in the morning around 9:30 and they were at my house by 1 PM. Rob was extremely professional and answered all my questions and provided advice on retrofitting my concrete lid with a newer type that didn't require digging to access the tank. I wouldn't hesitate to recommend them to anyone needing this service. Great company, great price.

Our tank is buried 12-15 inches. Technician arrived on time and was courteous and friendly. I showed the technician the approx. location to within a few feet. He poked around and said he located the cover. The technician needed me to cut away tree branches that were in his way so I did. I also stayed with him while he dug and held other tree branches for him. After digging it up, he could not get the cover off and it started to crumble. He asked me and I told him the door had been off for cleaning several years before so I did not know why it was stuck. At that point he told me there was another door a few feet away. Again, I am not an expert so I did not know they had two doors. The one he dug had never been opened so that's why it was stuck. Unfortunately, they did not want to dig the other cover (It took about 15-20 minutes to dig the first one). Instead, they wanted to keep trying the the one they dug and told me that it would probably be destroyed. I said "no way." The technician and I both talked on the phone to the owner of the company. I told the owner I did not want the cement cover destroyed and I needed the other opening to be used since I knew it would come off no problem. He said, "no." They had too much work to do to dig another hole but he was still going to charge me a service call despite not emptying the tank. Understanding things just happen sometimes, I told him I would dig the other hole myself, I would refill the old hole, and all they needed to do was hook up the hose (which was ready to go and setting beside the tank). I also told him I should not pay an extra service charge since I was doing all the new work, my yard was dug up etc., and my tank was not even getting emptied. The owner of the company said he would not do it and he told his technician just to pack up and leave. I contacted another company and explained what happened and I needed help that day. Luckily, the new company squeezed me in. I dug up the other hole with no problem. The new company came and emptied the tank quickly and with no problems. In summary, I told the owner I would do the extra work just to get my tank emptied. He offered no flexibility to overcome a little issue and instead left me in a jam even though he had a man and his equipment on site and ready to go.

Fit me in the day after I called since it was my day off. "TL" called before arrival, and was friendly, professional, knowledgeable, and competent. He quickly located the cap 6" below the surface with a metal detector, dug up only what was necessary, and cleaned up afterwards.

Called a few minutes before he got here to let me know, which was very helpful. I got to move my cars out of the way for the truck. Also, he was very patient and

Asked to clear a clogged drainage pipe. Implied that pumping the tank would do it but when it did not clear the blockage stated that he could not snake the necessary pipe without digging up the yard..... totally misrepresented what his capabilities were!

I contacted the office late on 9 April to request an emergency response to pump my septic tank due to a major plumbing issue in the house. I talked to Art and explained that I needed someone to respond the next day. He was able to schedule service for 8:30 on the 10th and the work was completed within a hour. I called 3 different vendors and American Tank was the most responsive. Technician was very professional. I used a different vendor several years ago and now will always call American Tank for all my septic system service.

They were extremely professional, on time, and I will be happy to use them every time our tank needed service.

quality was good, price was great, let us know about a problem that will be an issue in the future

I contacted American Tank cleaning on Wed, Oct 8th to schedule the septic service. The gentleman who answered the phone was extremely polite and took all of my information in a professional manner. After checking the schedule he offered service date options for the following two days. When I decided to schedule the service on the 9th, he provided a time window of 8:00a to 2:00p, informing me that it would most likely be later in the day as there were three scheduled service calls already on the route. True to his word, the truck arrived around 1:30p to perform the service. The truck was very clean and well maintained. The service technician was polite and professional. The service was performed quickly, efficiently and professionally. The service technician inspected my tank and answered all my questions regarding frequency of service, the health of my septic system, and the use of enzymes to stimulate bacteria growth. This is the second time I have used American Tank Service and I have been impressed both times by their responsive, professionalism and efficient, quality service. I highly recommend them for septic service.

American Tank Cleaning Inc was a big savior. I had an emergency septic tank overflow, and American Tank Cleaning was able to get the job done the same day! TL was very descriptive on the job that was performed. Thank You TL, and American Tank Cleaning for your help!

Tech was really friendly and took time to explain the whole process.

He called 30 minutes before arrival. Work was done quickly and well. I paid what I expected to pay and got the necessary paperwork for the county. Would use again.

The service was excellent. The technician, T.L. was very courteous, thorough, and professional. He explained the operation, care, and important aspects of the system, including the drain field. I will use their services again.

Next day service, called ahead, on time. Polite and friendly and professional.

Outstanding and thorough job. I had requested a 30 minute call prior to arrival to ensure I was home, which was a nice feature. The driver was very professional and answered several of my questions. He also made a couple of recommendations to cut down a couple of saplings so they would not interfere with the drain field.

The American tank technician was very polite and professional - We have had him out a few times this year to pump out due to drainage issues of our field. A+ for the pump out technician!!! We have used them for nearly 10 years and he said we could save money if we spend the money to put a cylinder around the pipe so they do not have to dig and put lid on it to keep whether and water from draining into the tank and American would charge less each time they had to pump it out. We have referred many clients to him. My only issue was the price for pump outs after doing all the work to where the pump out pipe was. No price break like he had mentioned but they do great work and the advise they provided was helpful.

It went very well, I had a few other neighbors also use American for the 5 year septic pump out our county requires, and American gave us a group discount! We all were very pleased and will use them again.

Prompt, professional service!

Individual arrived at 0800 (as promised) and executed the task in a highly professional manner.

The driver contacted me the morning of the scheduled cleaning and provided me with an estimated arrival time. The driver arrived at the scheduled time and promptly got to work. The septic tank was pumped out and he used a cleaning solution to hose down the tank before completing cleaning out the tank. The cleaning went smoothly. The driver provided with the necessary documentation to provide to the County to verify I had my tank cleaned in accordance with County code. I was very pleased with American Septic Cleaning's services.