All American Appliance Service Inc

Very well. The technician was knowledgable, professional, and provided great advice. They were right on time, the price was excellent and I got a discount for being an Angie's list member. All of this led to Excellent scores overall and for all but one item. Also, as part of their protocol to find the problem--ultimately a broken timer--they cleaned out lint from around the drum and in the vent, which is excellent. For responsiveness, I gave a good, which is just that....good. The initial appointment was within 48 hours which is good. It took a little over a week to get the part, which is okay but is probably more reflective of the supplier. And, they called me right away when they had the part and scheduled repair to occur the next day, which is excellent. I'm very pleased and will use them again, if I have an appliance problem.

Fine. The repairman was excellent. But, I don't think I'll ever buy GE appliances again. We've had nothing but trouble from the entire suite of Cafe appliances. Had to replace the touch pad on the microwave; had to replace the control knobs on the stove and have one burner repaired TWICE; had to replace the refrigerator water filter. All of these appliances are less than 5 years old.

They quickly diagnosed and fixed the problem.

Mark did a thorough job and properly diagnosed the washer problem. He made the recommendation as to not fix the washer since the cost would be close to what a new washer machine would cost.

Second time I’ve used this company. First time repair man advised that repair would cost more than freezer was worth. This time, repairman wasn’t totally sure what the problem was as he tested electronics and couldn’t see an issue. He suggested a couple of things to do to see if issue would resolve itself. Also provided quote for “brain” of dishwasher if none of the suggestions worked. Always appreciate candor and alternatives to expensive repairs so I like this company.

Ice maker stopped working. Needed a new valve. Part ordered & installed as promised. No mess. No fuss. Angie’s List discount applied.

It was checked out, tested, and advice provided. Subsequent usage...normal.

The serviceman Mark exceptional. Efficient, friendly, and answered all questions in a forthright and informative way. I will always call All American when I have a major appliance repair need.

I was reminded to minimize amount of detergent to use as well as rinse additive. Dishwasher working well now.

I called to request service. However, before sending anyone out, they went through several steps with me to see if there was anything that could be fixed without a service call. Sure enough, there was a problem with the GFI. I reset it and the refrigerator returned to working order. I have used this company before for washing machine problems. They are incredibly helpful and go out of their way to save the customer money. I never use any other company for home appliance servicing and neither should you.

Refrigerator not cooling properly. It needed a new control board so we decided to buy a new refrigerator. Repair man worked to find problem and gave an estimate for repair. We only had to pay for the visit which was a reasonable price.

Warehouse sent the wrong part initially - not All American's fault. They had to figure out the correct part number and order again. Called me for another appointment and came and replaced the gasket. I've used the washer without a problem.

Great. Nice to know there is a responsible appliance repair company out there as I have been ripped off or hassled by so many over the years. Heard about them via many friends and great reviews on AL.

This is the third time I have called All American. Once again, I am so pleased with their expertise and honesty. I requested the technician, Mark. He has been to my house for other repairs in the past and done a wonderful job. He got here right on time, found the problem quickly, showed me where the leak is, and explained everything to me. He explained that it would cost almost as much to repair it as it would be to buy another machine. Being that my machine is already 10 years old, he recommended I probably should purchase a new one. He also recommended brands, and what to expect from a new machine. He charged me for the basic visit fee. The only possible negative that I could find is that in order to get an appointment with Mark, I had to wait longer than I would normally like because our availabilty hours didn't match up for a while. So I've had to make visits to the laundromat. But that small inconvenience is worth it to me, because I trust this company and technician.

ordered parts, they were installed correctly and appliance works great now

Excellent diagnosis, service and repair

The company gave me excellent service at a fair price. My refrigerator's ice maker stopped working after a storm. The technician (courteous and pleasant) quickly found the problem (broken ice crusher motor), ordered the correct part and came back and installed it. Couldn't ask for more.

This is not the first time I've called these nice folks, and I am never disappointed with them. It starts with a call to Bonnie, who takes down all relevant information. She is always very thorough and is happy to give advice. She books you promptly with a technician. Mark arrived on time and prepared with the parts necessary to fix our fridge. Mark is always professional and happy to explain whatever is necessary. Thanks again for a great service appointment!

Technician quickly identified the problem and fixed.

This is a 2nd review for All American, and the experience was as good as the first time. Setting up an appointment with Bonnie was easy; the technician arrived at the early part of the scheduled window and called in advance to notify me when he'd be there. He was the right combination of cheerful and professional. The repair on the very old appliance was quick, and cheaper than expected. When done there was no mess and everything works again. Again, I highly recommend this company.

Excellent. Oven starter had to be replaced.

We called for an appointment and someone came out to visit us the very next day. Roy was very professional and knowledgable. He thoroughly examined the dishwasher and found all of the problems. He gave us a detailed proposal to fix the machine which made us realize it would be better simply to purchase a new dishwasher. For a small fee for him to visit, we got confirmation of what he had to do! We could not be happier with Roy and this company's service! We would definitely trust him to provide accurate and honest evaluations for any other appliances we have have problems with in the future. Thanks for a job well done!

I called on a Thursday afternoon and a technician was at my house on Friday morning. The technician fixed my dishwasher in 10 minutes.

Mark came twice, both in time. He seemed very professional with good amount of experience. His job was neat and fast. Talking with the office was nice, too.

Advised that repair would require more than it was worth. Honest, straight forward and advised he wouldn’t recommend repair, which I appreciated.