All American Appliance Service Inc

Appliance Repair, Appliance Repair - Small

About us

All American Appliance Service has been doing business for over 28 years! We offer honest service at affordable prices! All technicians are factory trained and are continuously sent for factory training so we are up to date on the latest technology. All American Appliance Service has been Angie's List Super Service Award Winner since 2007! Give us a call today! *(703) 978-0631 or (540) 286-0634*. We provide service on all large appliances...including washers, dryers, stack washer/dryer units, dishwashers, garbage disposals, microwaves, wall ovens, ranges, refrigerators, ice makers (in refrigerators), cook tops, vent hoods, and freezers. We service all American made brands and more! Ask for details! 9 employees. No subs. Cost is determined by the job. May contact through e-mail. Locally owned. Owner operated. Friendly office staff. Highly trained technicians. www.allamericanappl.com

Business highlights

31 years of trusted experience
Women Owned & Operated
Family Owned & Operated

Services we offer

We provide repair service on all large appliances...including washers (front load and top load), dryers, stack washer/dryer units, dishwashers, garbage disposals, microwaves, wall ovens, ranges, refrigerators, ice makers (in refrigerators), cooktops, vent hoods, freezers.

Services we don't offer

We do not do sales or installation and we do not sell parts. We don't currently service the Samsung product line.

Amenities

Warranties
Yes
Senior Discount

10%



Accepted payment methods

American Express
Check
MasterCard
Visa

Photos of past projects

Reviews

4.91,096 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
92%
4
4%
3
1%
2
1%
1
2%


Rating CategoryRating out of 5
quality
4.9
value
4.8
professionalism
4.9
responsiveness
4.9
punctuality
4.9

Filter reviews by category

Showing 726-750 of 1096 reviews

NANCY G.
08/2011
5.0
appliance repair
  + -1 more
Very good experience. From the first phone call to the service call. Very polite and professional. Quick turn around time too.
Description of Work: Pilot light on gas oven went out. I called on a Friday and technician came out ot my house on Monday. Tech called me about 15 mins before he arrived to meet me at my house. Was able to fix my oven within the half hour of his arrival. Gave me a discount too because of Angie's list! Very nice technician and explained that the part was broken in easy, understandable terms. Excellent service and nice technician!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$180

CHARLES L.
08/2011
5.0
appliance repair
  + -1 more
See above -- I wrote everything in one place.
Description of Work: Our 7-9 year old Whirlpool clothes washer started making a loud noise and not spinning. Within a day of our calling All American Appliance Service, Inc., one of their repairmen, Mark, came out at a time of our convenience to take a look. After a thorough inspection, Mark determined that there had been a slow oil leak for quite some time and that both the transmission and brake needed replacement. He told us that, in his estimation, the price of the repairs would be prohibitive and it would be better to buy a new washing machine. At our request, he gave us his opinion on the various types and brands of washing machines, and offered to be of assistance as we went about making our purchase. This whole experience, from phone call to appointment, was excellent. Mark was friendly, courteous, and very helpful. Also, the fee he charged, $62.95, was quite reasonable given the time he spent coming out and with us.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$65

Juanita L.
08/2011
5.0
appliance repair
  + -1 more
The one company that was called to show up on Thursday am never showed. I called All American Appliance (found on Angie's list) and they said they could be out the next day within my timeframe. They gave me the tech's name-AJ and he showed up as promised and completed the service call though we have to get a new machine since it'll cost more to repair than replace. Thanks AJ. I'm never calling the other company we used for 20 years and will use All American Appliance going forward.
Description of Work: Evaluated our washer.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$70

Robert M.
08/2011
5.0
appliance repair
  + -1 more
I went to All American Appliance website listed with Angie's List and filled out the contact form. I followed up with call as soon after they opened to set up an appointment for early afternoon same day (1-4pm). The representative took note of information i filled out in the web form (model of washer, displayed error code, etc); she informed me Mark would be the assigned technician and he will be calling 30 minutes prior. Mark arrived very soon after 1:00 pm (he did call first). I explained to Mark the issues and specific code displayed on the LG washer. He did some diagnostics after which he explained what he thought was most likely the issue (motor sensor). He had the part on hand and replaced it in short order. He ran the washer over various settings to verify the solution. Overall this service call displayed efficiency and customer oriented service from start (first contact with company) to finish (diagnosis and repair). Communications was clear; they said what they were going to do, and they did what they said.
Description of Work: Replaced motor sensor in LG washing machine.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$125

Grace S.
07/2011
5.0
appliance repair
  + -1 more
The tecnician came within the promised time frame. He diagnosed the problem and gave me the alternatives. I picked the alternative that made the most sense to me. The technician was friendly and professional. He accomplished the work. I highly recommend this company and would use them again.
Description of Work: My refrigerator was leaking inside. The technician stopped the leak and cleaned out the water and ice.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$98

Dale B.
07/2011
5.0
appliance repair
  + -1 more
Prompt service with the repair completed without further issue.
Description of Work: Intermittent refrigerator failure.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$220

Donald B.
07/2011
5.0
appliance repair
  + -1 more
Fast, responsive, Tech Corey did a great job; pleasant, inexpensive. Definitely a TOP NOTCH effort on a fairly easy repair.
Description of Work: Repaired washer tubing Secured exhaust connection

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$110

Stanley Z.
07/2011
5.0
appliance repair
  + -1 more
The service from this company was absolutely first rate from the answer of my call for assistance to completion of the job. Everything was prompt and on schedule. Mark, the repair person, was professional, personable and smart. What a pleasure to add this company to my address book!
Description of Work: Dishwasher Repair: Removed debris from sump assembly and made suggestions about avoiding debris problems in the future.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$98.1

Mark P.
06/2011
5.0
appliance repair
  + -1 more
The service man, Roy, called in advance, arrived on time and got right to running a diagnostic of the dishwasher. I had all the manufacturer's info out and ready to be looked at, not sure if he would have needed it or not. Roy was a pleasant, professional and competent repair man. I used Angie's list to find All American Appliance, there were a couple of others that I am sure would have done a good job as well, but next time I need an appliance examined/fixed, I will use All American again, and probably ask for Roy specifically. Oh, for scheduling when I called I got an answering machine and left my number, they returned my call in less than 30 minutes and I was able to schedule service for first thing in the morning. I appreciate that since it gives me the rest of the day to do whatever I want versus having to wait around for some to show up.
Description of Work: Roy identified the problem quickly by running diagnostic checks of my Kitchen Aid dishwasher. Identified likely problem in a printed circuit board, but indicated that resetting the system has in the past been adequate for continued use. Left a clear estimate with the part number and cost of installing new board if needed. I am running the dishwasher right now, so far so good, but if it fails I won't hesitate to have Roy come back and put in the new part.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$69.95

Raaj J.
06/2011
5.0
appliance repair, small appliance repair
  + 0 more
Mark was here on time and he diagnosed the issue. He came back a few days later after the part arrived to fix the microwave. I am very happy with the quality of service
Description of Work: Microwave stopped heating but "appeared" to function normally

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$116

Paula and Ronald G.
06/2011
5.0
appliance repair
  + -1 more
My tenant called to report a problem with the dishwasher. My husband and I went over to look at the dishwasher, and we determined that we could not fix it. After doing some research on Angie's List and calling several companies, I decided to use All American Appliance. I called them mid-week, and they said they could come Monday. But after I told them about the standing water in the dishwater, they were very accommodating and were able to get a technician to come on Friday; I appreciated the extra effort they made on my behalf. Although I was not able to be there, my tenant was present and indicated that the technician fixed the problem, which was a clogged air vent for the plumbing/drain. According to the tenant, the technician went right to work and fixed the problem. The tenants have not reported any problems since it was fixed.
Description of Work: Repaired a dishwasher in a rental unit. There was standing water in the dishwasher and it would not drain.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$110

Paula and Ronald G.
06/2011
5.0
appliance repair
  + -1 more
I called All American Appliance because I had used the company before and was happy with the results. A technician (A.J.) came out within a week to look at the problem. He knew what the problem was immediately and went right to work to fix it. He removed the bottom panel of the freezer compartment and had to chip away a large amount of ice, which was not easy. He then poured extremely hot water into the drain to clear the line. He explained what he was doing as he went along. Although I did not get other estimates, I felt it was a reasonable price. We have not had any problems since it was fixed and we are very happy with the end result.
Description of Work: Water from the freezer was leaking into the refrigerator. The technician cleaned the drain heater.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$130

Patrick S.
06/2011
5.0
appliance repair
  + -1 more
To date the best experience I have ever had with a repair representative. The repairman showed at the designated time. He moved the refrigerator out from the wall and did a thorough inspection of the water line and ice maker unit. He informed us that the unit and a valve would need to be replaced. The valve would need to be ordered. He said the valve would be in within a few days and he was correct. We were notified by the company that the valve was in and the repairman made us the first stop. After replacing the valve, he examined the system and informed us that the unit was fine and that only the valve needed to be replaced. He reduced the estimated price by 50%, cleaned the back of the refrigerator and helped clean the floor where the refrigerator sat. He was gone within 30 minutes of arriving and the ice maker works perfectly. He could easily have replaced the ice maker with a new one and charged us the full amount. It is nice to see professionalism, honesty, and customer service of this caliber.
Description of Work: The Ice maker in our refrigerator failed. Scheduled appointment to have it replaced.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$69

Jeff G.
06/2011
5.0
appliance repair
  + -1 more
I first called Discount Appliance repair to do this work, as they'd recently repaired my refrigerator and I was very satisfied with the experience. When I called them and told them I had bought the part, they told me they wouldn't warranty any of the work and they wanted my credit card number in advance. I could understand no warranty on the part, but not their labor -- and I saw no reason why they needed my credit card. So, off I went to All American. Outstanding experience. We scheduled the work for 5 days hence and, as promised, we received a phone call 30 minutes before the scheduled appointment time as the technician was on his way. The technician arrived, looking sharp and professional and the work was done promptly. We found the technician to also be very friendly and personable. As opposed to Discount Appliance Repair, All American provided a warranty on their labor.
Description of Work: I called All American to come out and install a Bosch dishwasher control board that I bought from a website dedicated to appliance repair parts.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$107.1

Jennifer T.
06/2011
5.0
appliance repair
  + -1 more
Excellent. The associate called 20 minutes before arriving, was on time, professional, and good around my dog and children. He did the work within 25 minutes, and gave me a 10% discount on the work.
Description of Work: Repaired my clothes dryer.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$162

SPIROS P.
06/2011
5.0
appliance repair
  + -1 more
Emailed them at night, they called back first thing in the morning and scheduled the same day. Called me ahead of time so I could leave work and meet them at a set time. AJ was very professional. Took him 20 seconds to figure out what was wrong. Gave me an estimate and had the parts in his van. Seemed like a fair price. Completed the job in under an hour, cleaned up after he was done. Explained everything. In sum, very punctual and professional, would certainly use them again.
Description of Work: Refrigerator stopped working.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$260

GC S.
06/2011
5.0
appliance repair
  + -1 more
They are wonderful. They helped us resolve a warranty-related issue. I will use them again in the future.
Description of Work: I used All American Appliance to repair my refrigerator.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$160

Kate D.
06/2011
5.0
appliance repair
  + -1 more
Excellent! When I they called gave me a choice in time and day. They called prior to coming and were prompt in their arrival time. The repairmen were clean, neatly dressed, and very polite. They listened to my description of the problem and went straight to work. After they completed a thorough check of the machine, I was given an estimate on the cost of the repairs. I decided to replace the washer instead of fixing it.
Description of Work: Came out to give an estimate on fixing the washer.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$69

Holly G.
05/2011
5.0
appliance repair
  + -1 more
It went fine. The repair was effective. They were on time.
Description of Work: The repaired a clothes dryer.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Jim L.
05/2011
5.0
appliance repair
  + -1 more
It went great from the first call to set the appointment to the timely,friendly,expert service.
Description of Work: I detected a strong odor of gas when the oven preheated. Mark, the technician, adjusted the amount of gas going into the burner which appears to have fixed the problem. He was friendly, through,and willing to explain what he was doing. I will definately use this company again!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$62

Brad D.
05/2011
5.0
appliance repair
  + -1 more
They called 15 minutes before they were to be here. They came in the allotted time they were supposed to come. The guy identified the problem quickly. He did not have the part with him; he left and was back in about 20 minutes with the new part. I will use them again in the future.
Description of Work: I used All American Appliance to replace a heating element and a thermostat on a dryer.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Tjuanna M.
05/2011
5.0
appliance repair
  + -1 more
He was on time, nice, and answered all my questions. He had to order the part, and he told be it would take two days, and it has. He is rescheduled to come back today.
Description of Work: He is going to replace a burner coil for me.

Rating CategoryRating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Michael B.
05/2011
2.0
appliance repair
  + -1 more
They wanted to pull my dishwasher out, but all that was needed was a cleaning of the grit-chamber. There have been no problems since.
Description of Work: Dishwasher repair service call.

Rating CategoryRating out of 5
professionalism
2.0
responsiveness
4.0
punctuality
5.0


Response from All American Appliance Service Inc
I can't help but wonder why it took a year for this customer to post a report. I wish if a customer was not happy they would call our office and let us know.

James W.
05/2011
5.0
appliance repair
  + -1 more
Mark called in advance and showed up on time. Very professional and friendly. He immediately diagnosed the problem as being a broken lid switch. He had everything replaced within 15 minutes and was on his way. He also took time to answer my questions about the broken lid switch. The cost was $126 with the Angie''s List 10% discount ($140 originally).
Description of Work: Washing machine water would not drain or enter spin mode. Replaced lid switch.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$126

Lynn K.
04/2011
5.0
appliance repair
  + -1 more
Our nearly 4 year old KitchenAid dishwasher needed service and after googling the symptoms I found what I believed to be the problem (and even a You Tube video w/ step-by-step instructions to replace part) and looked at Angie's List for a recommendation. From the initial contact (within two hours of my online inquiry) to the timely and courteous technician completing the work, it was A++. Sadly, customer service is hard to come by these days and we get excited when anything comes close to simply getting the job done. All American Appliance is the real deal and I recommend them to all my friends!!
Description of Work: Our nearly 4 year old KitchenAid dishwasher needed the pump and motor assembly replaced.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$385

Contact information

39 Hermitage Drive ALL AMERICAN APPLIANCE INC., Stafford, VA 22556

http://www.allamericanappl.com

Service hours

Sunday:
Closed
Monday:
8:30 AM - 5:00 PM
Tuesday:
8:30 AM - 5:00 PM
Wednesday:
8:30 AM - 5:00 PM
Thursday:
8:30 AM - 5:00 PM
Friday:
8:30 AM - 5:00 PM
Saturday:
9:00 AM - 12:00 PM

Licensing

Bonded

Insured

No License Required for Trade

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Appliance Repair,
Appliance Repair - Small

FAQ

All American Appliance Service Inc is currently rated 4.9 overall out of 5.

Sunday: Closed

Monday: 8:30 AM - 5:00 PM

Tuesday: 8:30 AM - 5:00 PM

Wednesday: 8:30 AM - 5:00 PM

Thursday: 8:30 AM - 5:00 PM

Friday: 8:30 AM - 5:00 PM

Saturday: 9:00 AM - 12:00 PM

All American Appliance Service Inc accepts the following forms of payment: American Express,Check,MasterCard,Visa
No, All American Appliance Service Inc does not offer free project estimates.
Yes, All American Appliance Service Inc offers eco-friendly accreditations.
Yes, All American Appliance Service Inc offers a 10% senior discount.
No, All American Appliance Service Inc does not offer emergency services.
Yes, All American Appliance Service Inc offers warranties.
All American Appliance Service Inc offers the following services: We provide repair service on all large appliances...including washers (front load and top load), dryers, stack washer/dryer units, dishwashers, garbage disposals, microwaves, wall ovens, ranges, refrigerators, ice makers (in refrigerators), cooktops, vent hoods, freezers.
We do not do sales or installation and we do not sell parts. We don't currently service the Samsung product line.

Contact information

39 Hermitage Drive ALL AMERICAN APPLIANCE INC., Stafford, VA 22556

http://www.allamericanappl.com

Service hours

Sunday:
Closed
Monday:
8:30 AM - 5:00 PM
Tuesday:
8:30 AM - 5:00 PM
Wednesday:
8:30 AM - 5:00 PM
Thursday:
8:30 AM - 5:00 PM
Friday:
8:30 AM - 5:00 PM
Saturday:
9:00 AM - 12:00 PM