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Reviews
4.117 Reviews
Showing 1-17 of 17 reviews
Tim W.
07/2016
custom cabinets, home remodeling
+ 0 moreOriginally, Reico provided the cabinets for my kitchen remodel and my own contractor did the install...MISTAKE. When we determined that the contractor had installed one cabinet so that the drawer would not open past the oven door handle, the Reico rep met with all parties involved, determined the resolution, and stepped up to correct the issue, including ordering a replacement cabinet AND installing the new cabinet to meet specifications. He corrected my contractor's mistake with no charge to me.
Description of Work: Reico took measurements and ordered the cabinets for a kitchen remodel.
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Yes, I recommend this pro
$5,500
Christopher S.
04/2016
countertops, home remodeling
+ 0 moreAfter getting jerked around with other kitchen cabinet suppliers we went to REICO on the recommendation of our contractor. We worked with Matt Bidgood to design the perfect kitchen for our needs and avoid pitfalls that would have driven us way over budget. There are lots of "ooh that's nice" features that you can get with cabinets, some are reasonably priced while others can add thousands to the cost of a project. Other suppliers never disclosed these expensive add-ons and just hit us with a budget blowing estimate. Matt sat with us and went over the price of each item so we could intelligently decide what we wanted and came in on budget with a top quality kitchen. The staff was great with working with us to get our kitchen installed and complete in time for the holidays. In the back office, Nicole's delivery follow-up kept us on track and avoided any paperwork snafus. They also worked with us on the tight schedule of countertop installation so that we got the kitchen completed in time for Mom's visit over the holidays.
Description of Work: Supplied kitchen cabinets and countertop installation.
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Yes, I recommend this pro
$14,000
anne W.
07/2015
home remodeling
+ -1 moreI really liked their cabinets -I thought they were exceptional quality and a good variety to choose from. I liked working with their designer- his name was Akram.
Description of Work: Reico Kitchen & Bath remodeled a master bathroom.
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Yes, I recommend this pro
$26,000
Pamela W.
01/2015
home remodeling
+ -1 moreI don't know because I never had a chance to work with them.
Description of Work: I contacted this store twice to set up an appointment to see someone and have someone visit my home. On the phone, the staff was gracious and spent alot of time taking down information. However, neither time did anyone call back to schedule an appointment with me. I consider this very poor service. I had contacted several other such companies at the same time and received responses from both of them.
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Response from Reico Kitchen & Bath
Thomas T.
07/2014
countertops
+ -1 moreIt went well. They are sub-contractors and i recommend them. They were helpful and seemed like they were not in for the money but good quality. The contractor dealt with them most of the time.
Description of Work: They did a kitchen remodel and we purchased the cabinets from them.
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Yes, I recommend this pro
Donna R.
06/2014
custom cabinets, countertops, appliance sales, home remodeling
+ 2 more.
Description of Work: .
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Yes, I recommend this pro
$14,242
Kathryn A.
10/2013
custom cabinets, home remodeling
+ 0 moreI really wanted to give Reico an A for their great selection and overall niceness and helpfulness. Key business manager Patty Whitman was creative with a design, especially since I chose medium-price cabinets that didn't have options for customization. I liked them because they're made in Virginia and delivered in 10-12 business days. Patty was patient and shared her considerable experience throughout the design process, which involved several hours of talking and a site visit by her. She recommended a great contractor who fit my expectations exactly and Reico even gave me dozens of packing boxes to move my kitchen contents. Unfortunately, two separate errors in ordering and delivery delayed the completion of my project by two weeks, throwing off the contractor's schedule and adding stress to what started smoothly. Everyone at Reico was gracious and helpful in trying to rectify the situation but I feel the communication breakdown along the crucial supply line was a big demerit. I would use them again but I would assert myself more in double-checking the cabinet order (not an easy process due to the item coding) and following up via email on details. Ultimately, the kitchen turned out great and I would choose the same cabinets for a bathroom remodel.
Description of Work: Supplied Merillat Classic cabinets for kitchen remodel after consulting on a design and countertop materials. Recommended a contractor and countertop fabricator.
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Yes, I recommend this pro
$9,000
James A.
04/2012
home remodeling
+ -1 more.Due to the fact that I was working in a tight budget they recommend me to American Contracting which was horrible they would never contact me back and when they finally did their quote was worse then others. And Reico didn't seem to want to work with me didn't even do anything to try to keep me as a customer so no I would not recommend them to anyone.
Description of Work: .I got a quote from Reico Kitchen & Bath for some work I needed done.
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Response from Reico Kitchen & Bath
Lucille C.
01/2012
custom cabinets
+ -1 moreThey were excellent. They were very accommodating and spent a tremendous amount of time with us looking at the options. The price was very reasonable. They had an anxious to please attitude which is very important to me. They were very professional and polite and I could tell they were eager to be here for us.
Description of Work: We purchased our cabinets here.
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Yes, I recommend this pro
Maritza Q.
12/2011
home remodeling
+ -1 moreIt was my first experience with a GC and it was a blessing to be quite honest. We prepared a schedule and it was just peaches thereafter. To make the stakes even higher, During this 3-week process I was on business travel and personal vacation for 2 out of the 3 weeks and they were still on task with EVERYTHING!!! Very flexible, great listeners very accommodating!!
Description of Work: Reico works with a GC Joel of Legacy Design and Build VA (LDBVA) and they work well together! Great follow up, great ideas, respected and managed to stay within our budget. Very respectable, informative and overall genuine people to work with. Not all Contractors are full of it and they have definitely proven that statement true! It was an absolute pleasure!!! Thanks to you all!!!
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Yes, I recommend this pro
$20,000
Lynne F.
11/2011
home remodeling
+ -1 moreNever got the opportunity to purchase from Reico because I could not get past the "draconian" process for obtaining a simple quote. Finally went to a "big box store" named Lowe's and got immediate estimate with fast, professional service. The Lowe's in Woodbridge blew Reico away in terms of service, quality and I now have beautiful Diamond cherry cabinets with ALL upgrades and all plywood box for 30% less money and no headache! So....Reico and Merillatt both lost a nice cabinet order and did not try to make things right. In this economy it unforgivable to treat customers this way and I do not understand how Reico remains in business. I suspect they will not stay in business long if they do not hire new customer centered management. Bottom line, I would not recommend Reico to anyone for their kitchen or bath remodel project. Reico is the worst run company I have ever used in 30 years of home ownership and remodeling projects. They will only waste your valuable time and give you a high estimate along with with bait and switch tactics.
Description of Work: I was referred to Reico by my contractor to purchase Merrilat kitchen cabinets. I traveled to the Springfield Virginia location to discuss and secure an estimate. I talked to one woman since it was a Saturday and no sales staff were there for estimates. This should have been the first RED FLAG to begin with. The woman was nice and said she would refer my estimate to another woman who would be in Monday. By Friday of the next week, I received no call back from Reico. I finally called and asked for the woman (manager) and she said I am referring you to another sales staff. This was the second RED FLAG. I waited for several minutes on the phone for the next person to pick up and help me. I asked her if the estimate was done and she said we don't work like "big box stores" and you have to come back in to Springfield to discuss again. They don't work on weekends but she agreed to meet me since she would in Saturday for a kitchen and bath open house with their suppliers. My wife and I spent 2 hours going over everything in detail and what we wanted in kitchen cabinets, very straight forward request and layout. Another week goes by and I had to call once again for status. The woman says I don't have it ready yet. I asked why and she said I was in the "field" on Monday and I took Tuesday off. I asked when she might have the estimate ready and once again "we don't work like the big box stores" and "I will have it ready in the next several days"! In other words... our customers are secondary to our prehistoric management processes. You see the direction this immediately took so again .....BIG RED FLAG. SO....to make a very long story short, I wasted over 3 weeks of my time trying to get Reico to respond to a very simple request for estimate. I finally got an estimate and it was very high but I was told don't worry, we have a lower grade cabinet in stock, BAIT AND SWITCH TIME. I contacted the Reico customer service manager in Annandale Virginia to complain about poor customer services and high prices. He literally instructed me to "go to a big box store" if you want to! I could not believe it! He sent me an email a week later and told me to quite harassing his staff in Springfield....final HUGE RED FLAG!!!! Well....I took his advice and went to Lowe's and NEVER looked back.
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Response from Reico Kitchen & Bath
Elise S.
07/2011
custom cabinets, home remodeling
+ 0 moreIn our initial report we had a real problem with the cabinets we ordered not meeting our expectations and the customer service by one of Reico's managers. After writing a letter to the President of the company we were contacted by the Division Director. He met with us and we arrived at a compromise and additional work was done that did not rectify the entire situation but did solve one of the major problems that we were unhappy about. The additional work was done at the companies expense and they did follow-up through the entire process. We have a much better opinion of the company representative we eventually dealt with and the company did try to work with us to rectify the issues.
Description of Work: We went to Reico to purchase kitchen cabinets as part of our remodel. We used a contractor who recommended Reico and we purchased cabinets from their Springfield, VA showroom.
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$9,000
Response from Reico Kitchen & Bath
Dorothee O.
12/2010
custom cabinets, home remodeling
+ 0 moreWe have tried several times to get this company to pay us any attention since friends and neighbors have had a great experience with a Reico kitchen remodel. Trying to get their attention during several visits to the Springfield VA showroom was useless. It was never busy at the showroom so I don't know why nobody bothered to talk to us. Calling for an appointment got no result either. Same with trying to request a contact via their website. I guess they don't want or need our business.
Description of Work: No services performed since nobody ever responded to us.
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Response from Reico Kitchen & Bath
Kari F.
09/2010
home remodeling
+ -1 moreThe end product worked out but not without significant amounts of headaches. The process took entirely too long and the Reico representatives were not the best at communication. The initial order took over three weeks to finalize (yet i had provided exact, clear direction for all the decisions needed on the first day and had indicated if there were any additional decisions to be made that I would do so quickly and decisively) and required a considerable amount of backchecking. Attention to detail is not their strong suit, especially if you are trying to do a design that is not exactly standard. The installers were consistently late and a Reico representative only showed up to check in on progress after I called upper management and complained. Even after that point, my two day to day contacts still never showed up to the site after the initial measurement verification that was done prior to placing the order. However, every time I called I was consistently told how they were at an installation. Communication was poor at best as simple direct questions would go unanswered or at most only partially addressed. Working in the construction industry, I fully expect some delays and minor issues to come up and would be more accepting to delays provided I am kept up to date and I feel my concerns are being addressed and the subcontractor works as a partner with me to get the job done. In this case, the representatives were dismissive of my concerns and generally did not listen. The product itself is satisfactory (although not perfect) and again the end product worked out, it just too much to get there and the process was unnecessarily long and painful.. While their tag line is 'our goal is to have every customer recommend us,' I am one customer that will definitely not be recommending them unless they address their customer service issues.
Description of Work: Reico provided and installed all the new cabinets, countertop and appliances in my kitchen.
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$27,000
Response from Reico Kitchen & Bath
Bill M.
08/2010
custom cabinets, home remodeling
+ 0 moreDuring full home remodel with addition of new basement apt kitchen, was referred to Reico for cabinets. After some delay, a Reico sales rep came out to walk through. Good discussion, asked him for plan and estimate. Got plan, which was about 40% percent wrong based on our discussion, but no estimate. Kept getting put off on revised plan and estimate with promises that it would arrive next day. Came to showroom 3 times to look at cabinets, but he was never available. Finally, I gave up calling and never heard from him again. Wasted about 6 weeks on this guy and this company. Worst customer service I've ever had, except maybe for McDonalds. Beware.
Description of Work: I was looking for cabinets for 2 new kitchens (home and new basement apt), no services were ever performed.
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King D.
06/2010
custom cabinets, home remodeling
+ 0 moreWe really liked everything they did but we didn't like the woman very much. Her name was Judy. She was nice enough, but we were small potatoes to her so she lost interest and wasn't very attentive. When I went to the office to get the handles that are used to pull out, I waited a long time and she didn't even acknowledge me. So I just went back and found out who the manufacturer was myself and went ahead and ordered mine for cheaper. We are very happy with the quality of the cabinets. It went really well and everything came on time as it was supposed to be. She designed it really well. I liked the quality of the work but it was just the attitude. That may be common when it is just a townhouse with not a big kitchen. We had a contractor install the cabinets. Somebody I was talking to also had a similar experience with Judy. We wouldn't use them again; we would probably go somewhere else.
Description of Work: Reico Kitchen & Bath designed kitchen cabinets to replace the ones we had in our townhouse. They delivered the new cabinets but didn't install them.
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$12,000
Response from Reico Kitchen & Bath
Fred C.
05/2008
custom cabinets
+ -1 moreThe cabinets were delivered on time and the price was significantly lower than the big box stores and much higher quality plus they had better design service. Two of the wall cabinets had damaged door and all I had to do was make a phone call and new doors are on the way. I did not have to show them the damage or prove it they just automatically sent the cabinets and took my word for it without any hassle.
Description of Work: They provided kitchen cabinets for a remodel.
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Yes, I recommend this pro
$3,800
Contact information
6790 Commercial Dr, Springfield, VA 22151
http://www.reico.comService hours
Monday:
9:00 AM - 6:00 PMTuesday:
9:00 AM - 6:00 PMWednesday:
9:00 AM - 6:00 PMThursday:
9:00 AM - 6:00 PMFriday:
9:00 AM - 6:00 PMSaturday:
10:00 AM - 4:00 PMLicensing
Insured
Eco-friendly Accreditations
LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Kitchen and Bath Remodeling,
Cabinet Making,
Countertops and Backsplashes,
Appliance Sales and Installation
FAQ
Reico Kitchen & Bath is currently rated 4.1 overall out of 5.
Monday: 9:00 AM - 6:00 PM
Tuesday: 9:00 AM - 6:00 PM
Wednesday: 9:00 AM - 6:00 PM
Thursday: 9:00 AM - 6:00 PM
Friday: 9:00 AM - 6:00 PM
Saturday: 10:00 AM - 4:00 PM
Reico Kitchen & Bath accepts the following forms of payment: Check,Discover,Financing Available,MasterCard,Visa
No, Reico Kitchen & Bath does not offer free project estimates.
Yes, Reico Kitchen & Bath offers eco-friendly accreditations.
No, Reico Kitchen & Bath does not offer a senior discount.
No, Reico Kitchen & Bath does not offer emergency services.
Yes, Reico Kitchen & Bath offers warranties.
Reico Kitchen & Bath offers the following services: Kitchen and bath remodeling and one stop shopping for cabinets, countertops, appliances, sinks, faucets, flooring, installation and design.
Contact information
6790 Commercial Dr, Springfield, VA 22151
http://www.reico.comService hours
Monday:
9:00 AM - 6:00 PMTuesday:
9:00 AM - 6:00 PMWednesday:
9:00 AM - 6:00 PMThursday:
9:00 AM - 6:00 PMFriday:
9:00 AM - 6:00 PMSaturday:
10:00 AM - 4:00 PM