Interstate Moving & Storage

This is the third time we have used Interstate to move our family and once again they did an OUTSTANDING job!!! They were prompt, courteous, knowledgeable, and knew exactly how to carefully transport our belongings. As far as price goes, we got three estimates from comparable movers (United and Allied) and Interstate's price was the best of the three. The salesperson was professional, straightforward, and easy to work with. She was very clear about the estimate and billing process. The packers also did an excellent job with all of our china and crystal. The movers made two smaller loads (load and unload half the house each day) and moved us in two days so we had a bed to sleep in instead of loading up the whole house in one day and having the beds sit in the truck overnight. All of our furniture was wrapped in moving pads and made it safely to our new home without a scratch. We highly recommend Interstate for your next move!!!

From my initial call into their offices to get my estimate it has been nothing short of a very pleasurable experience. The coordination and communication was simply outstanding. The packing crew, loading crew and delivery crews all arrived promptly at each and every step in the process as promised and went about their jobs with the utmost professionalism and care. I have moved across the country seven times in my life and this was by far the most stress free move that I have ever had. All of the workers were skilled, knowledgable and accommodating. I had over 18,000 pounds and not one item was damaged! Amazing!!! I will say that Interstate was not the cheapest estimate that I received as I had five estimates from four of the major brand name movers but I glad that I spent the extra money to receive the level of service that I did during one of the busiest weeks in the moving season. Thanks Interstate!!! i will be using Interstate the next time that I need a mover!

From my initial call into their offices to get an estimate it has been nothing short of a very pleasurable experience. The cooridination and communication was simply outstanding. The packing crew, loading and delivery crews all arrived promptly at each and every step in the process as promised and went about their jobs with the utmost professionalism and care. I have moved accross the country seven times in my life and this was by far the most stress free move that I have ever had. All of the workers we skilled, knowledgable and accommodating. I had over 18,000 pounds and not one item was damaged! Amazing!!! I will say that Interstate Van Lines was not the cheapest estimate I received as I had five estimates from four of the major brand name movers but I am glad that I spent the extra money to receive the level of service that I did during one of the busiest weeks in the moving season. Thanks Interstate Van Lines!!!

Because our furniture was packed so carefully, all our posessions arrived undamaged in fine shape. Neither were the walls in our new house even a little bit scuffed. The movers carefully covered our carpets because on the moving day it was pouring rain. The young and strong movers looked and acted very professional in their uniform shirts and completed their tasks withiut taking even a short break although they were polite and respectful beyond their young years. They seemed to enjoy their jobs which indicated to me that Interstate is a decent company to their employees. The entire experience was pleasant and worry-free unlike the horror stories we had heard of other moving companies.

"The movers that picked up my HHG seemed good as did the ones that delivered my goods, however, after they left and I finished unpacking my boxes, I saw that they had severely scratched the floor in the living room causing me to have numerous boards replaced. This repair was paid promptly. However, when I rearranged my furniture, I saw that the antique mahoganny chair that was llisted on the "High Value" list as worth approximately $1000 had a major piece of the back broken off. The movers never pointed this out nor did they deliver the broken piece. I am having the missing piece replaced for about $300 however, the chair is no longer in excellent condition with part of it replaced. I submitted a claim for the $300 however, they only paid me $15. When I contacted them that this was unsatisfactory, they said they could not base their payment on the repair and would only pay me for the $.60 per pound in the contract.

I was hugely disappointed by Interstates customer service and professionalism. While doing a move for one of our neighbors, Interstates 18 wheeler came barreling through our neighborhood and managed to cause significant damage to a tree on my property. The truck ripped down two large limbs from my tree. When I contacted the company Glenn informed me that it was my fault that our tree was over hanging the street and that it shouldn't have been there. When pressed, Glenn agreed to have someone come out to remove the limb. However, he never followed up or resolved the problem. I attempted to follow up multiple times. I will never use this company for a future move.

The initial storage was for around 2/3 of our posessions so that we could stage and sell the house; that storage was for around 13 months starting in April 2010. The final storage took place in mid-May and not late May, as would have saved on our hotel expenses. The move took place in late June 2011. The initial storage proportion of the load I will call '"1" and the remaining portion of the stored load I will call "2". They arrived with everything one day early in Oregon but could not wait and deliver the next day because Govt would fine them, so had to store the entire move with a local mover, which cost an additional 3500 dollars. Although statistically most of the goods arrived in decent shape, there were some glaring exceptions which completely overshadowed the rest. Much of the latter can be attributed to the inconsistent poor quality of the packing crews initially, but some of the loose pieces were broken in transit as well. (It can be noted here that we packed many boxes ourselves, all of which arrived in very good condition.) Two antique chairs from a dining room set (load 2) had their top backs broken off but the pieces are all saved thank goodness. The front piece of one drawer of a very substantial maple chest of drawers (load 1) was ripped away from its beautiful glue-less groove attachments. A bronze plate on the front of a small decorative table was lost. The worst case is the packers poor packing and subsequent complete destruction of a 60 year old Royal Daulton china sculpture of a tiger on a rock (about 1-1/2 ft long) put only in bubble wrap in a large box with other possessions and not even marked 'fragile' ... only the word 'tiger' !! There was lots of evidence of stacking heavy boxes on lighter boxes and subsequent crushing of those underneath, but so far have not uncovered any significant damages.... all boxes not opened yet, however.

I've used them twice and the first time was in 2007. They were very professional, on time and quick. They were great and I don't have any complaints against them.

It's a national company. They stored everything for me. The price included storage for a gigantic house that I had. My old house was ten thousand square feet and there was a lot of stuff. They were fabulous. I had to change the date when I was going to move into my new house and they were able to change because I didn't know that it was happening until two days before. They were able to change that move date at the drop of a hat. They were great. Nothing was broken when they delivered, everything was great and they had my piano too. They gave me a discount because of my political association. I had done a couple of charitable events with my ex-husband's company and we sponsored the events. It was not a political event but in talking to these people we were all of the same political party. So when I was looking for a mover I remembered them and how nice they were when we had done the event in New York. They gave me discounts because of my politics, which was very nice.

i did not use their services - too expensive

Ken Davis came out and was very nice and professional when estimating my home. He said the estimate would be ready the next day, but I got it 3 days later, after I called. He also said he would come out to give me papers to sign and collect a deposit check on Saturday March 26th, he never showed. I ended up going with a different company.

They arrived on time on the day they said they would deliver the item. They were efficient, courteous and professional. They were very careful and made sure the item was not damaged in any way. They have moved other items for me and have always done a fantastic job! I have used Interstate Moving on numerous occasions and always recommend them to others.

What a wonderful company. They were professional from the estimate which they performed, to the service on the date of the move. there are a lot of horror stories about movers but these guys were spectacular. They gave me a written estimate. Didn't try to oversell. Most importantly they kept to their estimate, and the move went without a hitch. every person who showed for this company was professional, articulate, knowledgeable and spectacular. I can't say enough how good they did their jobs.

The move was excellent. I thought I was prepared for the crews to arrive bright and early and get started, but I was wrong. I still had a bit of work to handle prior to them loading the truck. They came in, finished up the last minute details and started loading. At our new house, they unloaded everything and they were very patient with me when I did not know where to put items.

The whole Interstate team completely exceeded my expectations and made my moving experience a huge success. They took great care with my antiques as well as the over sized and extremely heavy furniture. They were polite, professional and truly provided the "Top Hat Service" they advertise. My move out, storage, and move to my new condo couldn't have gone any better. What an excellent experience!

Everything was excellent. The company was very informative on their services, and the workers were in uniform and very polite during the move. They were very careful with our belongings, and no damage occured whatsoever.

Interstate provided complete professional packing and door to door long distance transportaion and delivery of our household goods . Interstate's crews were extremely professional, helpful and careful in handling our possessions in every phase of our move. All furniture was specially wrapped for extra protection. This was our best move ever. We would enthusiastically recommend Interstate Moving and Storage to anyone requiring moving services.

The estimate was extremely accurte and presented by a professional representative. The packers were curteous, careful and efficent. The loading and delivery crew wrapped and uwrapped all of the items in the house to eliminate any damage to my freshly painted walls. All the trucks were clean and neat with the crews in uniforms. Overall very impressive.

Things went great. It was an extremely hot day and difficult working conditions. The crew took fewer breaks than I would have and kept a steady pace completing the move in a reasonable time frame.

We hired Interstate to handle packing of a townhome in Bristow, VA and moving all contents of the townhome to a new home in Annandale, VA. Two packers arrived as expected on 7/7/2010. The packers were professional and one was very experienced and clearly mentored a newer employee well. They worked quickly and effciently and had all of our items packed in approximately 6 hours. On 7/08/2010, the movers arrived at 9:45 am. We were promised a crew of 4 movers (our estimator said "you can't do this move with less than 4 men"). Only 3 movers were present for the job. The movers were all college students home on summer break. They had worked for Interstate for approximately 4 weeks. They spent the entire morning wrapping padding around the furniture. I was happy that they were doing this, however, they were extremely slow and did not start loading any items on the truck until approximately 2:45 pm. Items were not finished being loaded until 6:50pm - this was a big issue as we were estimated for 10.5 hours of work total - which was to include the unloading of items at the new home 2 days later (we had just used up 9 hours of labor on the loading end) and the new buyer of the home was scheduled for a final walk-through at 7:00 pm. that night. In addition to the time issue, during the course of the day, the following issues occured which concerned me: 1. No experienced crew member was on the job as a result, there was no direction and no motivation to work quickly and efficiently 2. The movers couldn't figure out how to take apart one of the beds. They wanted to leave to go to a store to buy tools to get the bed apart (I ended up giving them our tools to use). As a result of inexperience, the bed was severely scratched in multiple places and is beyond repair 3. One of the movers was having a personal argument on the phone while working 4. A large scratch (through the drywall) of the master bedroom "appeared" after items were moved out of the room. None of the movers had any idea how it happened (this was reported to Interstate and they did contact me to arrange for a time to have this fixed). 5. Care was not taken when moving items down stairs, as a result walls were scratched (I expect this to happen to a limited extent, but this was more than usual). 6. One of the movers fell asleep on my couch and then later stated to me that he wished he had picked a different summer job (not professional!). At approximately 4:45 I received a call from Interstate asking how things had gone. I told the representative that the movers were still at the house and I expressed my concern for only having 3 movers as opposed to 4 as promised, their lack of experience and the slow pace. The representative did seem to be in a hurry (ie didn't want to listen to my concerns) and stated she would call their supervisor to see what could be done. The supervisor called one of the movers, and after that call, they did pick up the pace. That evening messages were left for our estimator/contact at Interstate regarding the concerns from the day. The estimator called us early the next morning and promised that the delivery experience would be much better. On the day of delivery 7/10/2010, 4 men were on the job to unload all of our belongings. One of the very experienced crew members from Interstate was present to supervise the rest of the crew. He had them working efficiently and quickly. Had a 4th crew member and a supervisor or more experienced person been available on the loading day, I believe that all of the issues I have cited earlier would not have occurred. Interstate called that afternoon to see how the unloading went. I told them that part of the move went very well and wished that we had that 4th person (as originally promised) and a more experienced person on the loading end. I have moved a number of times in the last several years. This was by far the most I have paid for packing and moving services and yet the least satisfactory experience. I paid for professional moving services and I got college help with no reduction in price. I would not recommend Interstate and I will not use their services again. As an additional update, nearly 8 weeks after the move was completed, I was contacted by Interstate who asked my permission to charge addtional funds to my credit card as they had "under estimated" some of the packing services. As a customer who was willing to let the frustrations and damages go, I was very dissapointed to be contacted months later only to be told I would need to pay more money. I did not authorize the additional funds to be charged to my credit card. This led me to change my overall rating from what was originally a "C" to an "F." I will wait to see what else develops with this more than frustrating situation.

We engaged Interstate to pack, move and unpack our move from Alexandria to Arlington. An affiliate's move from toronto to Va in 2004 was excellent - hence the choice on Interstate over 3 other options. Everything went well until I signed on the dotted line. The sum of 10,313.78 was the non binding estimate. they charged me an extra $500 upfront and my card was charged for $10,807.78 on May 14th - 3 days before the move. A premium was being paid to move things in a certain manner but they took my money and were too badly organized and could not perform the work. We fired them on Day 2 when we saw that they were using an hourly rate to drag their foot and told me that they will need 4 days to do what was initially estimated by them to be a 3 day job. We got Gullivers Travels to finish the work for us. Judging by the reviews and the size of the moves they have done for satisfied customers, I would hazard that they are ill equipped to handle a residential move of this size. Furthermore, Randy Fluharty refused to reverse credit card charges for undelivered services and also had the temerity to bill me an additional $2153 over the 10, 807.78 ( which is already and excess over the estimate even BEFORE they began work) and uses it to bargain away my dispute lodged with my credit card company. I can see why we got into this mess. They do small uncomplicated moves well - apartment and smaller homes - this was too big for them and they are unused to big moves and are trying to bilk what they can from a high end job. shows an immature and inexperienced work ethic in addition to a lack of respect for being given an opportunity. Complaints remain lodged with the BBB, my credit card and I plan to sue them for the balance -- including trespassing on my property after I cancelled their services in a bid to continue work and billing me for it at non contractual rates!!! Gullivers Travels is experienced and has a good work ethic. We chose Interstate over them because of an affiliate's very smooth move. Gullivers Travels moved us to Toronto and Interstate ( Canada) moved us back home. We should have picked Gullivers - they are the best in this area for large and big moves and have the experience, team spirit and professionalism to execute my rescue move at the last minute. We are truly greatful for their services and for cleansing the air of Interstate's stench. Rnady Fluharty has now bounced things to a Qulaity Control person who is unaware of all that has transpired and this is just a ploy to delay and circumvent my recovery of $5862.78. I wish I had known to check this particular locale's profile - they are small job people and this job was too much for them.

Interstate was contacted with a request for quotation and responded with an email questionnaire to obtain details of the job. We provided explicit details and measurements of the furniture to be moved and interstate responded within 4 hours with an all inclusive quotation based upon their estimate of the weight of our load. Two other movers had been solicited with a request for quotation and one called to say they no longer moved to our new location and the other responded with a quote for the base move that NOT include fuel and other additional charges that moved their quotation up over 25%. Interstate's quote for the base move was slightly less than the other quote but more importantly it was not jacked up with additional charges. On move day the van showed up with an experienced 3-man crew that went straight to work and worked through until the job was done. Every item of furniture was fully wrapped before leaving the room in which it stood. The crew was very careful in moving and loading the furniture and did not damage any walls or floors in the process. The quote was to have the furniture at our new home in 4-5 days. We received a call on the 3rd day alerting us to the time of the scheduled arrival on for the 4th day. The truck arrived on schedule with a driver and a 2-man experienced crew. All items were moved forthrightly into the house placed as we specified and unwrapped. All wrapping materials were removed by the crew. Upon inspection we found no damage to our furnishings and there was no damage to the doors, walls, floors of the house. The original estimated weight was almost perfect and we had only $46.00 in additional charges for the difference. I am retired military had have suffered at the hands of many movers over my long military career. Interstate was the best I have ever seen. It was a great experience and we highly recommend Interstate.

We have nothing but good things to say about Interstate. From the gentleman who helped us with setting the move up; showing us their facility; to the movers who picked up our stuff. Everything has worked out and hopefully will be the same when we have the furniture delivered.

It went very well and they were friendly and helpful during the entire move.

We first got an estimate from them. They were excellent. Everything that they did was perfect.