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About us
Business History: Whether you’re moving down the street, across the country or around the globe, Interstate ensures a smooth move! We are a family-owned and operated moving and storage company in business since 1943. We know that it isn’t just about moving your belongings; it’s about moving your life and all of the items that help you live it well. Let us help you take your mind off your move, and help you focus on your next step: your new neighborhood, your new city, or your new country. We have built our reputation for trust and value by consistently providing Top Hat Service. Our drivers, movers, and packers are the most thoroughly trained in the industry. All candidates must undergo a rigorous 80-hour training program for new team members. Those who complete and pass the training program are professionals who take our commitment to quality as seriously as we do. One of Interstate's many industry innovations is our two-bedroom, fully-furnished "Talking Training House." Our movers and packers complete a large portion of their training within the walls of this house learning the best way to wrap and pack valuables and the correct way to lift and move furniture. We not only move people! We also move goods, equipment, and products; and we offer complete relocation management services.
Business highlights
82 years of experience
Services we offer
Residential and Commercial Moving & Storage: Local and Long Distance International Moving and Storage (Residential and Freight Forwarding) Logistics Services
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.5121 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 79% | ||
| 8% | ||
| 1% | ||
| 3% | ||
| 8% |
Showing 76-100 of 121 reviews
Megan M.
Dec 2012
Awesome experience. I have used Interstate for every move and storage need. Well worth the price.
Laura O.
Oct 2012
The driver was great. The same driver loaded us and delivered us. Very professional.
LAUREN A.
Sep 2012
It went extremely well.
Tara M.
Aug 2012
My initial packing and move to storage happened in late May. The movers showed up with no boxes and had no idea they were to pack my property. The driver took three hours to get boxes and return to my home. He did not bring the correct boxes or enough boxes to pack all of my belongings. My pots/pans and some clothes were packed in trash bags, and I was assured that they would be re-packed in boxes once they arrived at the warehouse. My slate tables, road bike, flat screen TVs were not packed correctly. I also had several boxes where my belongings were not even wrapped. They were dumped in a box with other loose items.
I contacted Interstate to complain about the pack job their employees did. I explained that the boxes used were incorrect and the manner in which my items packed were not professional. I requested a discount. I was offered 120$ for being charged for the wrong boxes. I informed them it was the unprofessional packing that was the issue and I didn't think i should have to pay for a pack job i could have done with my friends.
I have even sent them photos of the packing to document it. I have yet to hear back from Interstate. I also plan to file a complaint with the BBB.
This issue is separate from the damage claim i am in the process of completing.
This rating is in reference to the packing crew and not the delivery crew. The delivery crew was outstanding and even pointed out the bad packing job of the previous crew.
I contacted Interstate to complain about the pack job their employees did. I explained that the boxes used were incorrect and the manner in which my items packed were not professional. I requested a discount. I was offered 120$ for being charged for the wrong boxes. I informed them it was the unprofessional packing that was the issue and I didn't think i should have to pay for a pack job i could have done with my friends.
I have even sent them photos of the packing to document it. I have yet to hear back from Interstate. I also plan to file a complaint with the BBB.
This issue is separate from the damage claim i am in the process of completing.
This rating is in reference to the packing crew and not the delivery crew. The delivery crew was outstanding and even pointed out the bad packing job of the previous crew.
Patricia F.
Aug 2012
The estimate quote was very accurate. The movers were timely and professional. All our items arrived securely. We understood that it would be a 2-3 day turn around. The delivery took six days which we would like to have been told up front at the time of the move. It was difficult getting answers once the truck was loaded.
Response from Interstate Moving & Storage
"We take pride in our longstanding ability to exceed our customer requirements and are pleased to read the positive remarks about our accuracy, professionalism, and timeliness. At Interstate, our mission is to provide our customers with a relocation experience of the highest caliber. We refer to this standard as our Top Hat Service. While reviewing the details of this particular shipment, our Top Hat Service guarantee applied in which a daily monetary amount would have been credited to our customer if delivery could not be satisfied within a predetermined date range. The delivery was within the agreed upon, communicated and customer-signed proposal of six days. We understand misunderstandings will occasionally occur and we will continue to strive to effectively communicate specific details concerning contracted services to each of our valued customers."
Lia R.
Jun 2012
This might be the worst moving experience I've ever had! The estimator came in, reviewed my entire home, and told me that for the pack and move, it would cost less than $6000. That was with an agreed on 1 full day of packing followed by 2 full days of moving. As I have moved several times in the past few years, I know that this should be sufficient. At the time of the estimate, I told the estimator that I would be packing and moving most of the closets and bathrooms. However, he told me not to worry about the closets because the wardrobe boxes would be free of charge because it was prior to May 15. So we agreed that I would focus on packing up the dining room and kitchen as much as possible instead. Prior to the move, I had packed up 4 out of 5 bathrooms, the entire dining room, and 1/2 of the kitchen. I also took off the pantry and another closet from their list of things to pack as I had those covered.
When the packers arrived, there were 1/2 the number of people needed to pack the house. I had my doubts as to how they were going to manage packing the entire house in a day, even with all that I had packed up already. When we went through the house, I was informed that I only had 7 wardrobe boxes allotted to me and that any extra I would have to pay for.
The packing itself took forever. I have never seen people move so slowly in my life. At the end of the first day, they had only most of the bedrooms and 1/2 of the first floor done. They hadn't even gone into the basement. When I got a call at 5 PM that first day asking how Day 1 went, I informed them that Day 1 was far from over and that I had no idea how the movers were going to move the next day when the house wasn't packed. That's when I was told that the packers would be back for another day and that the movers would pick up the following day. Not at all what we had discussed!
The next morning 2 of the packers were back along with 7 movers. You'd think that 7 people could move a house full of furniture in a timely manner, but that didn't seem to be the case. Instead of 2 days of moving, it took them THREE! And before they left that last night, they informed me that they had left the dryer at the old house, couldn't find the screws for my daughter's bed, and showed me 3 major broken items. In the end, they had actually broken more than just that - I have 2 end tables with legs ripped right off, the corner piece of my solid wood footboard was smashed, they broke the hinge off the screen door and split the door jam, dented my brand new refrigerator, and broke a handle off of a chest. Which leads me to the claims process....
All claims must be filled out via an on-line form. On that form, you *must* place a dollar value for repairs in order to just submit the claims form. When I contacted the claims adjuster, she told me to put anything in the field - even $1. Just so that the system can enter it. However, as I just found out, that becomes your settlement value. Instead of coming to see if they can fix any of the items they broke, they want to use my GUESSES about fixing costs as a settlement.
The only good thing I can say is that at least everyone is nice (unlike a prior experience where everyone during this process was nasty). However, nice won't fix my items or pay the additional $6000 that this move cost over what was initially estimated.
When the packers arrived, there were 1/2 the number of people needed to pack the house. I had my doubts as to how they were going to manage packing the entire house in a day, even with all that I had packed up already. When we went through the house, I was informed that I only had 7 wardrobe boxes allotted to me and that any extra I would have to pay for.
The packing itself took forever. I have never seen people move so slowly in my life. At the end of the first day, they had only most of the bedrooms and 1/2 of the first floor done. They hadn't even gone into the basement. When I got a call at 5 PM that first day asking how Day 1 went, I informed them that Day 1 was far from over and that I had no idea how the movers were going to move the next day when the house wasn't packed. That's when I was told that the packers would be back for another day and that the movers would pick up the following day. Not at all what we had discussed!
The next morning 2 of the packers were back along with 7 movers. You'd think that 7 people could move a house full of furniture in a timely manner, but that didn't seem to be the case. Instead of 2 days of moving, it took them THREE! And before they left that last night, they informed me that they had left the dryer at the old house, couldn't find the screws for my daughter's bed, and showed me 3 major broken items. In the end, they had actually broken more than just that - I have 2 end tables with legs ripped right off, the corner piece of my solid wood footboard was smashed, they broke the hinge off the screen door and split the door jam, dented my brand new refrigerator, and broke a handle off of a chest. Which leads me to the claims process....
All claims must be filled out via an on-line form. On that form, you *must* place a dollar value for repairs in order to just submit the claims form. When I contacted the claims adjuster, she told me to put anything in the field - even $1. Just so that the system can enter it. However, as I just found out, that becomes your settlement value. Instead of coming to see if they can fix any of the items they broke, they want to use my GUESSES about fixing costs as a settlement.
The only good thing I can say is that at least everyone is nice (unlike a prior experience where everyone during this process was nasty). However, nice won't fix my items or pay the additional $6000 that this move cost over what was initially estimated.
Response from Interstate Moving & Storage
"We sincerely regret the many issues that developed during the move for the member that culminated in her dissatisfaction. We have investigated every aspect of this transaction from the beginning to the end in an effort to determine why these failures occurred. As with most failed projects the problems will often derive from the basic planning stage, and we are convinced that this case is a prime example of that premise. Our investigation revealed that there was never a clear understanding between the customer and our representative of exactly what items were to be packed and moved. We, of course, must accept the blame for any misunderstanding in that regard. Notes taken by our representative indicate that some rooms and many items were to be packed by the customer. For some undetermined reason most of these items were left for the crew to pack. That issue was not known until the crew arrived at the house which accounted for the additional labor requirements. This additional labor not only increased the cost but caused havoc with the companies’ labor schedule all contributing to poor performance. Our records indicate that the customer was kept well informed throughout the move as problems became known. As to the claims issue, I can only say that as of this date no claim settlement has been made, but it will be settled to the customers satisfaction within a few days. The customers concern about the residence damage is unfounded as we will have all residence damage repaired professionally without any additional cost to the customer. Again, we pride ourselves on quality service and we take these remarks very seriously. In as much as we agonize over failures such as this, we very much appreciate customers who take the time to let us know about them so that we can take the necessary action to prevent similar occurrences in the future. Sincerely, Ronald W. Gallier Vice President, Quality Control."
Carol R.
Apr 2012
They were excellent! They didn't lose or break anything! We even got a refund from them. They are very honest and I highly recommend them. They even arrived early!
Warren B.
Apr 2012
Their cleanliness and how well they took care of everything stood out. The movers and packers were very courteous. They did a great job. Nothing was broken.
Jack B.
Mar 2012
The crew arrived on time, they were professional and courteous, took care of all our stuff, nothing was damaged during the move. I would recommend Interstate to all of my friends and neighbors in the future!
Dawn S.
Mar 2012
Perfect! And that's saying a lot - I'm hard to please. - Started with excellent thorough and timely customer service and responsiveness from Kimberly. - I was nervous about the hoisting and how it would be done. So the operations manager called me to explain and ease my concerns, saying they are experienced with this kind of furniture move. - Had patience with me while The furniture manufacturer took their time. - Had all the right insurance and paperwork ready - Lady named Lisa very prompt about calling me a couple days before to re-confirm everything. And she called immediately after service to check on everything. - Movers arrived on time. Were prepared and professional. It only took about 5 min to perform the hoist. I was amazed! Total prep time, hoist, and clean up was less than an hour. (well within the estimated time). They even made the move easier by taking my screens out and then putting them back in for me (I didn't even know they came off). - I was just sorry I couldn't tip them more - didn't have much cash. But the "manager" guy was nice about it and seemed to take it in stride. - I was extremely nervous about this move. But it was one of the best customer service and service performed I ever had! Highly recommend.
Jan A.
Feb 2012
I did my research before hiring any company, and their price was definitely the most reasonable. They were prompt, courteous, and hardworking. Most importantly, nothing of mine was damaged.
Bret B.
Feb 2012
We have moved 3 times in the last five years, and each time we have used Interstate. They earned our business with their competitive pricing, and professionalism. The professionalism of the front office, the manners of the movers, and the accountability of everyone throughout the move has always blown me away. The way they stay in touch during the move, and follow up after is how all companies should do business. I've used other movers in the past who were satisfactory, but Interstate always goes the extra mile. The training the movers recieve not only how to move, but how to deal with customers really sets them apart.
On the day of the move they arrived on time, and each member of the moving team introduced themselves to me. The team leader surveyed the property with me to make sure of everything that was to be completed. I was so impressed with the service, I bought them lunch ($30)...they were really happy. They inventoried all of my belongings, and carefully went over the list after it was packed.
They finished the job, and left the house in good shape - free of debris.
Patrick M.
Feb 2012
Everything went perfectly according to the schedule. Everything packed out of my house on the day it was supposed to and arrived 7:30am on the date I was promised. The crew worked fast and effectively getting everything unpacked and placed in the spot my wife wanted. It was surprisingly smooth.
Ann D.
Feb 2012
This is the third time we have used Interstate to move our family and once again they did an OUTSTANDING job!!! They were prompt, courteous, knowledgeable, and knew exactly how to carefully transport our belongings. As far as price goes, we got three estimates from comparable movers (United and Allied) and Interstate's price was the best of the three. The salesperson was professional, straightforward, and easy to work with. She was very clear about the estimate and billing process. The packers also did an excellent job with all of our china and crystal. The movers made two smaller loads (load and unload half the house each day) and moved us in two days so we had a bed to sleep in instead of loading up the whole house in one day and having the beds sit in the truck overnight. All of our furniture was wrapped in moving pads and made it safely to our new home without a scratch. We highly recommend Interstate for your next move!!!
Aimee G.
Jan 2012
From my initial call into their offices to get my estimate it has been nothing short of a very pleasurable experience. The coordination and communication was simply outstanding. The packing crew, loading crew and delivery crews all arrived promptly at each and every step in the process as promised and went about their jobs with the utmost professionalism and care. I have moved across the country seven times in my life and this was by far the most stress free move that I have ever had. All of the workers were skilled, knowledgable and accommodating. I had over 18,000 pounds and not one item was damaged! Amazing!!!
I will say that Interstate was not the cheapest estimate that I received as I had five estimates from four of the major brand name movers but I glad that I spent the extra money to receive the level of service that I did during one of the busiest weeks in the moving season. Thanks Interstate!!!
i will be using Interstate the next time that I need a mover!
I will say that Interstate was not the cheapest estimate that I received as I had five estimates from four of the major brand name movers but I glad that I spent the extra money to receive the level of service that I did during one of the busiest weeks in the moving season. Thanks Interstate!!!
i will be using Interstate the next time that I need a mover!
Aimee G.
Jan 2012
From my initial call into their offices to get an estimate it has been nothing short of a very pleasurable experience. The cooridination and communication was simply outstanding. The packing crew, loading and delivery crews all arrived promptly at each and every step in the process as promised and went about their jobs with the utmost professionalism and care. I have moved accross the country seven times in my life and this was by far the most stress free move that I have ever had. All of the workers we skilled, knowledgable and accommodating. I had over 18,000 pounds and not one item was damaged! Amazing!!!
I will say that Interstate Van Lines was not the cheapest estimate I received as I had five estimates from four of the major brand name movers but I am glad that I spent the extra money to receive the level of service that I did during one of the busiest weeks in the moving season. Thanks Interstate Van Lines!!!
I will say that Interstate Van Lines was not the cheapest estimate I received as I had five estimates from four of the major brand name movers but I am glad that I spent the extra money to receive the level of service that I did during one of the busiest weeks in the moving season. Thanks Interstate Van Lines!!!
Nora T.
Jan 2012
Because our furniture was packed so carefully, all our posessions arrived undamaged in fine shape. Neither were the walls in our new house even a little bit scuffed. The movers carefully covered our carpets because on the moving day it was pouring rain. The young and strong movers looked and acted very professional in their uniform shirts and completed their tasks withiut taking even a short break although they were polite and respectful beyond their young years. They seemed to enjoy their jobs which indicated to me that Interstate is a decent company to their employees. The entire experience was pleasant and worry-free unlike the horror stories we had heard of other moving companies.
Karen O.
Jan 2012
"The movers that picked up my HHG seemed good as did the ones that delivered my goods, however, after they left and I finished unpacking my boxes, I saw that they had severely scratched the floor in the living room causing me to have numerous boards replaced. This repair was paid promptly. However, when I rearranged my furniture, I saw that the antique mahoganny chair that was llisted on the "High Value" list as worth approximately $1000 had a major piece of the back broken off. The movers never pointed this out nor did they deliver the broken piece. I am having the missing piece replaced for about $300 however, the chair is no longer in excellent condition with part of it replaced. I submitted a claim for the $300 however, they only paid me $15. When I contacted them that this was unsatisfactory, they said they could not base their payment on the repair and would only pay me for the $.60 per pound in the contract.
Catherine P.
Jan 2012
The move went wonderfully.
Paul F.
Nov 2011
Very well
June D.
Jul 2011
The initial storage was for around 2/3 of our posessions so that we could stage and sell the house; that storage was for around 13 months starting in April 2010. The final storage took place in mid-May and not late May, as would have saved on our hotel expenses. The move took place in late June 2011. The initial storage proportion of the load I will call '"1" and the remaining portion of the stored load I will call "2". They arrived with everything one day early in Oregon but could not wait and deliver the next day because Govt would fine them, so had to store the entire move with a local mover, which cost an additional 3500 dollars.
Although statistically most of the goods arrived in decent shape, there were some glaring exceptions which completely overshadowed the rest. Much of the latter can be attributed to the inconsistent poor quality of the packing crews initially, but some of the loose pieces were broken in transit as well. (It can be noted here that we packed many boxes ourselves, all of which arrived in very good condition.)
Two antique chairs from a dining room set (load 2) had their top backs broken off but the pieces are all saved thank goodness. The front piece of one drawer of a very substantial maple chest of drawers (load 1) was ripped away from its beautiful glue-less groove attachments. A bronze plate on the front of a small decorative table was lost.
The worst case is the packers poor packing and subsequent complete destruction of a 60 year old Royal Daulton china sculpture of a tiger on a rock (about 1-1/2 ft long) put only in bubble wrap in a large box with other possessions and not even marked 'fragile' ... only the word 'tiger' !!
There was lots of evidence of stacking heavy boxes on lighter boxes and subsequent crushing of those underneath, but so far have not uncovered any significant damages.... all boxes not opened yet, however.
Although statistically most of the goods arrived in decent shape, there were some glaring exceptions which completely overshadowed the rest. Much of the latter can be attributed to the inconsistent poor quality of the packing crews initially, but some of the loose pieces were broken in transit as well. (It can be noted here that we packed many boxes ourselves, all of which arrived in very good condition.)
Two antique chairs from a dining room set (load 2) had their top backs broken off but the pieces are all saved thank goodness. The front piece of one drawer of a very substantial maple chest of drawers (load 1) was ripped away from its beautiful glue-less groove attachments. A bronze plate on the front of a small decorative table was lost.
The worst case is the packers poor packing and subsequent complete destruction of a 60 year old Royal Daulton china sculpture of a tiger on a rock (about 1-1/2 ft long) put only in bubble wrap in a large box with other possessions and not even marked 'fragile' ... only the word 'tiger' !!
There was lots of evidence of stacking heavy boxes on lighter boxes and subsequent crushing of those underneath, but so far have not uncovered any significant damages.... all boxes not opened yet, however.
Response from Interstate Moving & Storage
"Interstate has no government obligation except as stated on each individual Bill of Lading. Every move, whether commercial or government has defined date requirements and niether takes precidence over the other. The move in question in this report had a precise delivery time frame as does every long distance move and that time frame is established in writing and agreed to by all parties. The time frame for delivery in Oregon from Virginia was June 21 to June 23. The truck arrived on June 22 and the customer would not accept delivery even though it was within the contract date spead. Since the driver had other contract commitments for other customers the following two days the only alternative was to place the shipment in a local warehouse for later delivery. The last week of June is the busiest moving week of the year and all movers for all companies are bound by extremely tight schedules. Last minute schedule changes, especially at that time of year, impact not only the moving companies but all customers who have purchased services with contracted time schedules. The fact that some of the customers might be government customers is not relevant. All moves are done under contracts and we make every effort to meet our agreed schedules for all customers, government and commercial alike. We always regret not being able to meet our customers requests, but when our obligations to one customer conflicts with a another customers change request, we have to honor our contractual agreement."
Kristen D.
Jul 2011
I've used them twice and the first time was in 2007. They were very professional, on time and quick. They were great and I don't have any complaints against them.
Nancy B.
Jul 2011
It's a national company. They stored everything for me. The price included storage for a gigantic house that I had. My old house was ten thousand square feet and there was a lot of stuff. They were fabulous. I had to change the date when I was going to move into my new house and they were able to change because I didn't know that it was happening until two days before. They were able to change that move date at the drop of a hat. They were great. Nothing was broken when they delivered, everything was great and they had my piano too. They gave me a discount because of my political association. I had done a couple of charitable events with my ex-husband's company and we sponsored the events. It was not a political event but in talking to these people we were all of the same political party. So when I was looking for a mover I remembered them and how nice they were when we had done the event in New York. They gave me discounts because of my politics, which was very nice.
Eliza C.
Feb 2011
They arrived on time on the day they said they would deliver the item. They were efficient, courteous and professional. They were very careful and made sure the item was not damaged in any way. They have moved other items for me and have always done a fantastic job! I have used Interstate Moving on numerous occasions and always recommend them to others.
Charles B.
Feb 2011
What a wonderful company. They were professional from the estimate which they performed, to the service on the date of the move. there are a lot of horror stories about movers but these guys were spectacular. They gave me a written estimate. Didn't try to oversell. Most importantly they kept to their estimate, and the move went without a hitch. every person who showed for this company was professional, articulate, knowledgeable and spectacular. I can't say enough how good they did their jobs.
Licensing
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FAQ
Interstate Moving & Storage is currently rated 4.5 overall out of 5.
Interstate Moving & Storage accepts the following forms of payment: CreditCard
Yes, Interstate Moving & Storage offers free project estimates.
No, Interstate Moving & Storage does not offer eco-friendly accreditations.
No, Interstate Moving & Storage does not offer a senior discount.
No, Interstate Moving & Storage does not offer emergency services.
No, Interstate Moving & Storage does not offer warranties.