GRANITECH

My experience with this company goes back over 7 years. I first hired GraniTech to remodel 2-1/2 bathrooms in my townhouse. The project involved the installation of 2 special-order vanity cabinets, 3 commodes, a bath tub and a shower, each with sliding glass door enclosures, as well as plumbing fixtures, marble vanity tops and, in the master baths, also marble wall and porcelain floor tiling. The remodeling project went pretty much according to schedule and was satisfactory, except that the bath tub plumbing turned into a major disaster! Improper soldering of copper tubing produced a veritable deluge in my dining area below, with water gushing through the ceiling and requiring not only replacement of a large section of plasterboard, but also drilling into the ceiling support beam to drain the water from above. It took several large electric dryers three full days sufficiently to dry out the affected walls, floor and ceiling, so that repair work could proceed. .. Fast forward to January 2017!. One of the marble vanity tops fabricated and installed by GraniTech had developed a crack along its entire leading edge due to water seepage into a pre-existing fissure in the marble. I wanted to have it replaced, but was unable to find matching marble. Thus, although I had done my due diligence and had become aware of GraniTech's Better Business Bureau "F" rating and other negative reviews, I decided I had no choice but to go back to the company for a replacement marble top. After prolonged, contentious exchanges in efforts to isolate a cosmetically-acceptable section of an identical marble remnant Granitech had located, the replacement vanity top was manufactured and installed. There were no visible problems with the vanity top itself and the installation appeared to proceed normally. However, it required removal and re-installation of the pre-existing lavatory faucet and plumbing connections. Again, GraniTech created a plumbing problem, albeit not one of the same calamitous proportions as during the initial remodeling. This time, GraniTech's plumber, either during the removal or re-installation process, ruined the faucet by breaking off an internal bolt, as it turned out later, The result was that the faucet, which had worked normally before, produced three separate, thin, weak streams of water, instead of a single, strong,normal one. I contacted Ali Yilmaz, the company's president, and he advised me to order a replacement ceramic cartridge which he promised to have his plumber install,. However, when the cartridge arrived and I notified Mr. Yilmaz he reneged on that promise and then had his office help notify me by e-mail that GraniTech had no qualified plumber to do that type of work, leaving me in the lurch. After more endless, fruitless, frustrating exchanges with Mr. Yilmaz, I hired a third-party plumber, at additional cost, to replace the cartridge. But the new plumber determined that the cartridge did hot solve the problem and that the entire faucet needed to be replaced because of the bolt that GraniTech had broken. I ordered the new faucet from the manufacturer, After more acerbic, contentious exchanges with Mr. Yilmaz regarding my additional expenses, the third-party plumber successfully installed the new faucet. My total additional outlay was $214.95, not to mention the loss of use of the lavatory for 3 weeks and endless aggravation and frustration. At my request, my credit card company back-charged to GraniTech $200.00 of the total I had paid for replacing the vanity top and the credit card company graciously gave me an additional credit of $14.95 in reimbursement for the cost of having the new faucet shipped. End of story. Moral of the story: GraniTech's plumbers are deadly! Avoid GraniTech at all costs if your project involves plumbing work. And do NOT trust GraniTech's promises. They promise things they either cannot or will not do to attract your business, and then abandon you without completing work they are contractually-obligated to perform, Had this been a larger project, I would have taken them to court for breach of contract. Never again! The "F" rating at the BBB is richly deserved and speaks for itself. I should have searched harder for an alternative, and for that I accept the blame.

We hired Granitech for our kitchen remodel (2017). Ali, the owner, is a true pro and carefully explained every step of the process. Angello , the project manager, was also always helpful and responsive. All of the craftsmen were neat and courteous. Overall, we thrilled with the whole team. The kitchen turned out beautiful. It was on time and on budget. I can't wait to hire them again for our bathrooms and closets. : )

Yavuz Yilman was very professional, courteous and responsive from our first meeting. The installation team was exactly the same. The man who installed the tile backsplash was a meticulous. We are very happy with everything.

Very professional and excellent work. Second time we have had countertops installed by Granitech and would be our first choice next time. Very punctual for all appointments and called ahead to let us know they were on the way. The only issue we had was a small mar. Granitech came back immediately and resolved the issue. Five years ago, Granitech installed granite countertops, sinks, and faucets in the very large kitchen and master bathroom of our previous home, and did a beautiful job. Very few seams, and they were invisible. We are very pleased with both jobs.

They are very good. They were very responsive- we had scheduling issues. They walked us through the process; we picked up a slab and had to go back a couple of times to do some fittings and stuff like that.

Upon installation, it was noted that there was a hairline surface crack at the thinnest point in the granite behind the sink. We were assured that this crack would not worsen and could be easily disguised with a permanent black marker if it became noticeable. They also told us that the granite would not match if they installed a new piece in this area. Not demanding that they install a new piece of granite was our biggest mistake in retrospect and we have been dealing with the consequences ever since. In 2004, Granitech provided us with a "special provision" to our standard warranty transferable to a future owner of our home providing for repair or replacement. This was in response to our concern that this crack would become an issue when we try to sell our home and we would be forced to replace all of the kitchen granite or reduce the price of our home. In the subsequent years, we have had Granitech out on several occasions to "repair" this area with sealant, which needless to say, has worsened in appearance over time. As of now, the crack is deepened to the point that small chunks of granite are chipping away. Our last interaction with Granitech was in the fall of 2013 when the owner came out. He told us that the special warranty was provided by a former partner and essentially accused us of lying about the cause of the crack. We take full responsibility for our naivete in accepting the hairline crack in the first place but want to caution all prospective buyers that Granitech is a company that will NOT stand behind it's product or warranty. This is something we are reminded of everyday as we stand at our kitchen sink (please see photo)!

It went according to plan. They came out, measured, then cut the granite to size and installed it within ten days. We've had it now for 8 & 1/2 years; we love it. We also bought a package that included a stainless steel sink. It's one of my favorite things in the kitchen.

They're fine. They got it done when I asked them too. They were responsive and right on time.

Good price. But did not complete epoxy seal on brackets holding sink to granite.

We are very pleased with the outcome of this project, since there were numerous places where we anticipated problems. 1) There is a pass-thru between the kitchen and the dining room. The kitchen side would be granite. The dining room side would be Red Levanto marble to match an existing Red Levanto marble dining table as closely as possible. The two surfaces would have to be level with each other. 2) The existing tile partial back-splash would be replaced with full granite back-splash, which meant possible adjustments where the door and window frames would meet the new back-splash, since the granite would be thicker than the tile. 3) We did not want to replace our high grade stainless steel sinks nor the bar faucet. Virtually every contractor we talked to, including Granitech, said that there was a 99% chance we would have to purchase new sinks as the old ones would not come out without significant damage. 4) We wanted to get the contract signed in January but schedule the work for mid-July to be completed no later than the first week of August. We got more than three estimates for the work and went to numerous stone showrooms to search for a slab of Red Levanto marble for the dining area and a suitable granite for the kitchen and back-splash. Our Granitech representative, Yavuz Yilmaz, worked with us as we developed the scope of work and thought through the problems. In January, we agreed on the price and contract work and asked to schedule the job for July. We had to call in early July to learn about the schedule, which the and quot;project supervisor,and quot; George, sent to us. We were quite skeptical that the work would actually be completed in 6 business days, but it was. Also, friends warned about the dust and mess from kitchen projects, so we purchased and quot;paintersand quot; plastic sheeting and draped most of the kitchen and downstairs areas ourselves. We are not sure if Granitech would have done such an extensive preparation. However, their work was much neater than we had expected, and they used vacuums to minimize the debris and dust. Kudos for: 1) Completing the work on schedule and budget to our satisfaction. The scheduled work moved right along and we were only without running water for one day. 2) Saving the sinks. This meant a lot to us. 3) Coming up with a solution for the kitchen window frame and trim in the dining room, which was to use the granite and marble respectively, instead of replacement wood trim. The effect is terrific. 4) Finishing the details which included putting trim underneath the dishwasher and disposal, since there was a new gap as a result of leveling the granite. Were we able to, we would rate the Quality of work as a B+ or A-, or a Very Good. However, we rated the Quality of work as Good rather than Excellent because we are not sure how things might have turned out had we not been watching the work very carefully, prepared our rooms anticipating a lot of dust and debris, and reminding Granitech of some details. 1) Granitech put cardboard down on the ceramic floors but we put up the painters plastic ahead of time. Therefore, we do not know what precautions Granitech would have taken to cover the cabinets, shelves, etc. On the other hand, Granitech used vacuums as they removed the tiles, which must have minimized the dust. They also left the room clean at the end of each day. 2) We emphasized our desire to re-use the sinks and insisted that they at least try to remove them carefully. This probably influenced the positive outcome. 3) Granitech was preparing to install replacement wood trim around the window immediately after removing the counter top. We had to intervene to tell them that this could not be done before installing the full back-splash as the trim had to be built out to meet the back-splash. As it later turned out, Granitech recommended using granite around the window to a MUCH better effect. 4) We reminded the installers where to use the elastomeric sealant and that we did not want them to use glue for the piece against the refrigerator. We are not certain they would have attended to this detail without our reminder. 5) During the final and quot;punch outand quot; work, Granitech had the incorrect paint type and color for the touch up and no one asked about the color. We resolved the problem by purchasing semi-gloss touch up paint and touching up the walls ourselves. 6) One of the smaller back-splash pieces where there is an under counter light was not perfectly measured to the right of the light so if one stoops to look carefully, one can see about 1/8th inch gap. Fortunately, this is not a serious or noticeable problem. In summary, we are very pleased with the outcome and would recommend their work with the general caveat for any kind of project like this --- the owner is also responsible for paying close attention to details.

The pre-contract process with Granitech was wonderful. The designer was also the saleperson so there was no lost time when we asked question or needed information. They were patient and helpful with some of our decisions and was always responsive with questions. We signed the contract to have our kitchen completely remodeled (cabinets, countertops, floors, lighting, appliances...the works) and then decided after that we wanted to add on the mini-remodel of our fireplace wall in the adjoining family room. Granitech was extremely accommodating and was able to work both jobs in together. Once the work started, everything went pretty much as scheduled. There are always some unexpected issues but they pretty much dealt with them right away with solutions we were happy with. The workers were polite, respectful of my home, neat and clean and I felt assured that I could leave them there alone. They were always on time and the work was completed within the designated 3.5 week schedule. The quality of the work was superior and the end product beautiful. We couldn't have been happier. The only reason my overall rating is a 'B' and not an 'A' was there were a few times were we experienced some communication issues and we had an issue with one of the subcontractors that was later resolved. We would absolutely recommend them for work and plan to use them again in the future for more renovations in our home. Everyone from the owner to the designer to the workers were friendly, helpful and a delight to work with.

Excellent responsiveness, service, professionalism and price. Would highly recommend them and would definately use them again.

I cannot say enough good things about Granitech as a company and each and every employ who I interacted with! To start I had been referred to Granitech by a close friend who had used them several years ago for the installation of her kitchen countertop. That shows you their consistency in quality. i called Granitech from Marble Systems, a wholesale granite /marble distributor. I spoke to a young lady named Jennifer Kaiser at Granitech and told her I had just picked out a piece of granite and wanted to discuss the price of installation in my home. By the time I had left Marble Systems and arrived at Granitech, Jennifer had already calculated the expenses for me. She continued to assist me with selecting an upgraded sink etc. to meet my needs. Ever transaction was recorded in their computer and copies were given to me of all paperwork immediately. Everything worked like clock work. From start to finish I could of had my countertop installed in about 7-10 days. However, because of my schedule it was installed in 2 weeks. which is still light years faster than the other 8 places I had researched. I had researched a total of 9 companies, had 3 contractors come to my home for estimates and Granitech's customer service outshined everyone of the others. Hands down they are the best granite company out there!! They are attentive to details, follow-up questions and needs and all of the customer's needs and concerns. I highly recommend Granitech!

Our experience with GraniTech was wonderful from start to finish. I called for an estimate and Yazz was out the next day to take measurements. He was professional, polite and knowledgable. He had the proposed estimate to me within 24 hours and he also worked with us to get the financing we needed even though it was not the deal being offered at the time. He was also very helpful in the showroom as we picked out the items. Regarding the actual installation, Ismael and his crew were prompt and polite. They worked with us during the process and even helped us make a couple of changes to our orignal plan. The kitchen was finished in just under 2 weeks and more than meets our expectations. We also had GraniTech replace our stair rail and bannister. It was the old 1970s iron and they replaced it with wood. The wood work was beautiful! My only small complaint would be that they weren't quite as clean as the guys who did the kitchen. I had to really vacuum my stairs to get little splinters out, but overall we are very pleased.

Overall, the Granitech staff was very good. They were responsive and willing to work with me as I made changes. Granitech provided decent products and prices. Some things are out of their control and herein lies the one issue we had that impacted our project. Admittedly, our project(s)- a kitchen and bath remodel, were not huge, nor were they very expensive. The kitchen project ran over by approximately two weeks due in large part because the sub contractor/laborer assigned to do the prep work was originally two people. However, one of the two sub contractor/laborer staff showed up hung over/unable to work early on in the project. When I called and reported the problem Granitech remedied the situation immediately and removed him from our house. But the drunk/hungover sub contractor was not replaced, leaving only one worker to do the work of two people. While the end result is nice, it took a bit longer to get there. The bathroom remodel was much smoother and stayed on schedule. We are please with the overall experience and would use Granitech again, just so long as they provide us a different sub contractor/laborer.

They have really good customer service and they always follow up with phone calls. They work turned out great.

Once we negotiated a price and signed a contract, they sent a mechanic out to, measure and make a template for the new counter tops. When the counter tops were ready, they scheduled an installation date, arrived on time, removed the old sink and counter tops,and installed the new ones. Later that same day, another mechanic arrived and made the template for the full height back splash. It arrived the following day and was installed. Their plumber arrived and connected the sink, dishwasher, disposal, and Jenn Aire cook tops. The custom table arrived and was installed. It was truly a turn key operation. All of the staff from sales, warehouse, fabrication, and installation were top drawer.

GraniTech is exceptional - from the initial consultation through the selection and installation and the follow up afterwards. We could not have had a better experience. We called GraniTech for a quote. There technician came out that day and made all the measurements and was extremely professional and through. They sent us a preliminary quote the next day that would be based on the final selection of granite. The quote was detailed and professional. We went to their showroom and meet with Zula the Designer and Sales associate. Zula was extremely professional and knowledgeable and she helped us pick out the granite, sink, faucets, and the tile for the floor and the backsplash. Then came the installation day and the team that came out were extremely proficient, knew what they were doing and went right to work. The laid dropped clothes over everything, for protection. They removed and disposed of the old countertops and sink and installed the new ones. Almost like clockwork when they were done installing the Plumber showed up to hook up the sinks and the dishwasher and garbage disposal. The following week Ishmael and Eric came to install the tile floor and tile backsplash. All we can say about them is that they are artists and tile is their canvas. Ishmael designed the pattern and showed it to us for approval before he placed one tile on the wall. The pattern he designed was not the easist to install, but it was the most eye appealing for our space. We could not be more pleased with the final results. . GraniTech employs a competent team of talented individuals who do their work promptly and efficiently.

Got off to a rough start when our designer parted company with the firm. New designer did a great job. Installation proceeded in a way that was smooth but with the odd fits and starts. Their design suggestions as we went along were good. A big job never goes exactly as planned and they smoothed things out. We are very pleased with the result. Can't speak to comparative price.

They are fantastic! They arrived on time, did the work efficiently and accurately. They are very professional. There was one minor issue with tile on the backsplash. I believe it was a miscommunication on how far it was supposed to extend but they came right back out to fix the problem. I couldn't have happier.

The entire experience was awful. We have owned seven (7) homes and had several remodeling jobs and this was the worst situation we have encountered. More concerning is the lack of resolution from Granitech and the unsafe situation that Granitech left us in. Granitech has been paid 99% of their contract. WE WOULD NOT RECOMMEND THIS CONTRACTOR FOR ANY WORK. We recommend that you DO NOT sign their standard contract. The contract requires almost full payment before the work is completed. Carefully check all licenses from this contractor per the VA Board of Contractor requirements.

The kitchen was all well done and we were pleased with the results there. Our bathroom was pretty elaborate, including marble and expensive faucets. I think they were in a little over their heads. For instance, they had to come back out twice because the shower door was not installed correctly. It turned out nice, but their subcontractors were not great.

Excellent result. Where a problem arose, they called with the solution not just the news that there was a glitch. Installation went smoothly, at least compared to two neighbors who used another contractor. Our installation went more smoothly, more quickly, and we like our result a lot more than they like theirs! Best way to communicate is by email. Installation manager was responsive to them. They left the work area spotless and organized at the end of each day. If the installer ran up against a problem, he pulled out his cell phone, photographed it and emailed that to the installation manager for instructions!

Did not select Granitech due to their price. I collected about 25 quotes from various companies and Granitech was the second highest. I was able to complete the job at about $4k less than what Granitech quoted me. This write-up is not a characterizaton about their work as it is probably excellent, but really $4k (50%) more than the majority of bidders, that's not really necessary.

The granite had marks on it due to processing. Installers tried to buff it out and that made the granite uneven on the edge. Difficult to have resolved with this company. After filing a report with the County's Consumer Affairs and inaccurate rebuttal from Granitech I just dropped the whole matter. However, recently the dishwasher they installed leaked and cause a lot of damage to my home. The new dishwasher was installed today and they said the Granitech installer did not install the unit properly and there were a host of problems he saw with that install that likely lead to my dishwasher problems. Also, to this day my counter is not level and water drips off the edge and is ruining my cabinet doors.