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Appliance Repair Pro LLC

Appliance Repair

Reviews

1.02 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
0%
4
0%
3
0%
2
0%
1
100%


Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Showing 1-2 of 2 reviews

Venese D.
02/2013
1.0
appliance repair
  + -1 more
Same as above
Description of Work: This company was referred by my home warranty company. They called quickly after receiving the referral ad that was the only good thing. They gave me an appoint two day from the initial call which I thought was great. However, they did not arrive during the service window. I called the office, they had no knowledge of where/when the tech would arrive. They called the tech and called me back The tech arrived one and half hours after the initial service window. He fiddled with both appliances (refrigerator and dishwasher), asked approximately 2 questions about each appliance. He stated they would report back to the warranty company, order parts and return to complete the repairs. We are almost 2 months later, many calls and the repairs have yet to be completed.

Rating CategoryRating out of 5
quality
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$100

Penny W.
10/2011
1.0
appliance repair
  + -1 more
I contacted ARP on 9/20. I asked several questions to ensure they were capable of working on my range and had access to the parts. They assured me they had plenty of experience working on high-end appliances and were able to order any needed parts. The technician arrived within the time window and spent several hours working on my range. He claimed it was fixed, so I paid. I next tried to use my oven on 9/25 and discovered that the problem had not been fixed. I called and reported the problem. My tecnician said he would order a part and return. I never heard from him and had to initiate another call. He arrived on 10/8, but for some reason did not install the part. He claimed the oven was now working, but of course is wasn't. He told me he was going to order a different part. I never heard from him and initiated yet another call on 10/13. He was out of town and claimed no one else was skilled to work on the range. He said he would be back in town on 10/15 and would come out to the house. We never heard from him. I contacted the company on 10/16. I heard back from them on 10/17 and I explained the problem and asked for a refund on the repair fee as they never fixed the problem. I never heard back and contacted them again on 10/19. Still no response, and sadly, I don't expect any resolution. The really interesting thing is right next to their logo on their web page is "Your Satisfaction Guaranteed". Really?
Description of Work: They were called to repair a Decor range that was not maintaining oven temperature.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0

$340

    Contact information

    6805 Supreme Ct, Springfield, VA 22150


    Licensing

    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Appliance Repair

    FAQ

    Appliance Repair Pro LLC is currently rated 1 overall out of 5.
    No, Appliance Repair Pro LLC does not offer free project estimates.
    No, Appliance Repair Pro LLC does not offer eco-friendly accreditations.
    No, Appliance Repair Pro LLC does not offer a senior discount.
    No, Appliance Repair Pro LLC does not offer emergency services.
    No, Appliance Repair Pro LLC does not offer warranties.

    Contact information

    6805 Supreme Ct, Springfield, VA 22150