Plumbing Police LLC, is a full service plumbing repair company, that has over 30 years experience. re piping one house at a time we have become one of the areas finest plumbing contractors, with our complete copper re piping services and much more. we offer up front prices so you can know the cost first.
Business highlights
39 years of trusted experience
Emergency Services Offered
Services we offer
Full-service residential to commercial plumbing contractor.
I called Plumbing Police at 11:12 and they came about two hours later and had the problems solved in about half an hour. They did superb work and the price was entirely reasonable. I would most definitely call them first if I ever have any plumbing problems. Thumbs up.
Description of Work: I was in great need of a plumber ASAP. I had a shower and two commodes stopped up.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$215
Ronald R.
03/2017
5.0
plumbing
+ -1 more
Plumbing police diagnosed one problem as a failed heating element, and replaced that part. When reconnected, the water heater operated and we had hot water. But, within several hours it failed again. Plumbing Police returned and ran checks, replaced both thermostats, and the water heater still would not operate. They re-checked all electrical connections and found that electricity to the water heater was intermittent then stopped altogether. Both plumbers were thorough and checked their work and all connections carefully, and then tested the system to see if it operated correctly. This company is super to work with.
Description of Work: Water heater failed.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$230
Nancy B.
02/2016
5.0
plumbing, drain cleaning
+ 0 more
unknown
Description of Work: clogged sewer line
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$300
Gene N.
11/2015
5.0
plumbing
+ -1 more
. We moved our washer and dryer to an outside wall in the utility room which required entirely replumbing the room. They did an excellent job. They were here when promised and completed the job as promised. While re-routing one of the water lines in the basement a small leak occurred. Nothing was damaged, nevertheless, Bob insisted in refunding us a large amount of money. He said that he dealt in integrity which required him to be honest to himself and with us. Good people!
Description of Work: Plumbing Police worked as a sub-contractor for Spratt Construction while doing a remodel of our kitchen and utility room.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,000
Nidia G.
10/2015
5.0
plumbing
+ -1 more
unknown
Description of Work: Plumbing Police provided exceptional same day service at half the price of competitive plumbers. Their attitude and swift service solidified my opinion that they will always be my plumber. Those customers I have referred feel exactly the same way.
Rating Category
Rating out of 5
Yes, I recommend this pro
William H.
08/2014
5.0
plumbing
+ -1 more
Simple. Showed representative what was needed and source for water. He gave price we agreed, he returned in 45 minutes with all needed parts and mterials to complete job. Job was done in 30 minutes and all has worked perfectly ever since.
Description of Work: established water hookup to new refrigerator
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$175
Stephen B.
06/2014
5.0
plumbing, drain cleaning
+ 0 more
He arrived when he said he would, cleaned up after himself and was very pleasant and courteous the whole time. I was surprised at how reasonable his prices were, especially after making the mistake of calling RotoRooter the year previous. I have called Plumbing Police twice and will definitely call them the next time my plumbing gets stopped up.
Description of Work: Clogged kitchen drain. This has been a repeat problem for this house. Plumbing Police has come twice about a year apart. Robert brought out his roto rooter and took care of the job and then ensured that all was well.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$104
Robert B.
03/2014
5.0
plumbing
+ -1 more
The Plumbing Police (patrol, etc.) were customer oriented from the time I called and spoke with Debbie in the office through the time I paid the bill. Debbie set a time frame on the following day for their plumbers to come out. It was not an emergency and the time frame fit my schedule. She called the next morning to say they were running a bit late and would be here about 30-45 minutes past the initial expectation of around noon. Mike and Jonas arrived about 12:45 which I considered well within my initial expectations. I have found many service companies to be far later, don't call, miss the appointment all together, and/or just never show. Mike and Jonas introduced themselves and were cordial from the time they arrived until they left. They listened to my issues and requests. They suggested they investigate the clog in the basement before bringing in their snake or any tools not necessary to fix the problem (clog that backed up all facilities in the basement bathroom). They removed the toilet to investigate (which I had wanted re-seated anyway). They then opened the basement sewage pump basin and immediately found the problem. They told me they did not need their snake and other equipment as they would be able to clear clog from the basin pipes. This saved me significant time, money and mess that I had originally expected. They showed me what happened, cleared the clog and also showed me how I could do the job myself and avoid another service call for this issue. They re-set the toilet with new wax ring and anchor bolts. The toilet anchors had rusted, broken and the seal had failed. Mike and Jonas were great to have working on the problem. Great customer service, helpful, cost conscious and never tried to up sell me or do more work than was necessary to complete the job. They not only saved me money on this service call but also showed me how to avoid another costly service call in the future. I give them 5 stars. The Plumbing Police and these guys are my go to plumbers for the future.
Description of Work: Cleared a clog in the basement sewer pump basin. Removed and re-seated toilet in basement bathroom.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$165
Teddy S.
09/2013
5.0
plumbing
+ -1 more
Called on Tuesday They were able to come out that afternoon found a Clog in the Drain from Kitchen and corrected a Disposal issue and a Dishwasher Drain issue on time great service111111
Description of Work: Kitchen Plumbing
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
Charlotte B.
02/2013
5.0
plumbing, drain cleaning
+ 0 more
Going into the third day of trying to clear a clogged kitchen sink, Angie's List was consulted and the Plumbing Police called. Though they were unable to make it out that day they were extremely polite, professional and even helpful in suggesting various ways to clear the drain. That day was spent trying all the ways suggested to include the one not recommended -- the commercial eat your pipes drain cleaner -- to no avail. Our call to them the morning of day four at 7:30a was returned within ten minutes with the same pleasantness and professionalism as the first and an employee was on the doorstep in less than an hour and a half. Robert, we think, was also professional and knowledgeable taking care to explain everything as he went. He found the clog in the basement ceiling, brought in the commercial grade equipment, had the sink flowing smoothly in about an hour and a half, and cleaned up as if he had never been here. We were highly impressed with all the representatives of the Plumbing Police. In regards to our B rating on cost, we thought the price a bit high for an hour and a half of work ($180.00) but will admit, thinking back, we may have been paying for "emergency" service. Also a part of the cost included bringing in the heavy commercial grade equipment. We don't actually recall if it was an emergency service call and it doesn't matter. We were happy with the people, response and work -- we will certainly refer them and would call them again.
Description of Work: Clogged kitchen drain. Employee began at kitchen sink and followed pipes through basement ceiling noting the difference in sounds within until locating the clogged pipes. Upon locating the clog he explained where he thought our previous efforts may have failed -- the numerous pipe junctions/turns and a smaller and shorter pipe snake. Commercial equipment was brought in and the pipes were snaked reaching and clearning the clog after a few attempts. The employee replaced all pipes removed, double checked for any leaks, and cleaned up completely.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$180
Christopher C.
10/2012
5.0
drain cleaning
+ -1 more
The free advice worked great and I had the drain unclogged within minutes. Robert saved me a lot of money for something that was actually pretty simple. Will definitely use the Plumbing Police in the future. He is a very honest person.
Description of Work: I called a few companies from my search that came up and the Plumbing Police were the best price and advice by far. Robert called me back within minutes after leaving a message. He gave me free advice on how to fix the blocked drain on my own that was simple and easy. He then quoted be a price, that was the most reasonable quote from everyone I called, in case he had to snake the drain.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Randall R.
02/2012
5.0
plumbing
+ -1 more
They arrived on time and began work immediately. They were absolutely able to simply ignore my puppy as he raised cain with them for being in the house. The lead plumber started immediately and his assistant came out and asked me to come into the bathroom so they could teach me about how to do this in the future if I wanted to give it a try. Not something I have ever had a pro do before. They worked well together and made sure they were very careful with the work they were doing as the flex tubing that was used in the manufacture of the house can be a real problem to repair if it gets broken. They removed the old valve ( a very difficult task) and replaced it with a factory replacement valve not a cheap knock off like I would have probably used myself. They were here for a bit less than an hour when they started to put my second faucet back together. The lead plumber discovered that the faucet knob was borken so they left to get a new one. They did not charge me for the knob or the time it took to get even though I don't believe they actually broke the knob. They really did not want to have me stand the expense. Call Back Needed. I discovered that Bob had left his eye glass case here and that the tub (entire bathroom) had been plumbed hot to cold and cold to hot when the house was built. Bob came back at my first opportunity and fixed the problem at no charge. I do not know how he was supposed to know the switch needed to be made but he came back and no charge. I will use Bob and his people for all of my future needs.
Description of Work: Cleaned and replaced two faucet cartdridges in two bath tubs and also replaced an overflow seal on one tub.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$240
Christina B.
01/2012
1.0
plumbing, drain cleaning
+ 0 more
Nobody called us to explain why the plumber didn't come. I called the following day. The voicemail now says the company is called The plumbing police. I checked their website to confirm I had the right number. Left a voicemail asking for a reason why nobody showed or called to tell us nobody was coming. Still have not heard from them. Extremely unprofessional.
Description of Work: Called to have someone come out to fix a clogged toilet. The company told us someone would be there between 2-4. No one showed so my wife called and they explained that they were 30 minutes behind. At 4:30 my wife called back and nobody answered the phone and you couldnt leave a message.
Rating Category
Rating out of 5
Response from Plumbing Police LLC
It was recently brought to my attention this posting on Angies List by the member. Dear Member, May I offer you my sincerest apologies about this incident. I fully agree with you that this situation was totally unprofessional. Their isn't any excuse I can offer that would make this outcome acceptable. All I can say is my office personnel was not as it should have been and has since been remedied and I accept full responsibility for that. Again, I apologize for all the inconvenience I caused you that day. Sincerely, Robert Alvord, Owner...Plumbing Police LLC
Bobby B.
11/2011
5.0
bathtub refinishing, drain cleaning
+ 0 more
They came in and asked what our problem was and immediately proceeded up stairs to address our problem. They were polite, professional, productive. It took them no time to take out the old faucets and install the new ones, they cleaned the pipes and now our sinks drain very well; after completing their work they checked themselves to ensure the job had been done correctly. They cleaned up and when they left we were very happy with the results. I recommend them highly!!
Description of Work: We had two faucets in the bathroom that needed replacement and one of our sinks was stopped up and did not drain water.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$121
Robert A.
11/2011
5.0
plumbing
+ -1 more
Even though they started late due to another client's emergency, Plumbing Patrol's knowledge and experience quickly and reasonably repaired my shower's leaking valves. Recommended.
Description of Work: The original shower valves in my rental property were leaking through the handles. Other plumbers called in could not fix the valves, and I had presumed that the old valves would have to be replaced, which would have invovled opening a hole in the tiled shower, connecting in new fixtures, then repairing the shower wall - a time consuming and expensive task. Plumbing Patrol were able to quickly and effectively repair the existing valves with new o-rings, for less than I expected to pay. There was a bit of a scheduling snafu due to another one of their client's having a plumbing emergency, but I would not hesitate to use them again. Thanks!
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$120
Lori K.
08/2011
4.0
plumbing
+ -1 more
I first tried to schedule through their website, but, that week the person in charge of it was off and didn't leave the password as I was told. Once we made contact by phone and had an appointment window scheduled, an emergency arose and they couldn't keep the appointment. We tried to reschedule for later that day, but were not able to. As I was going out of town for a few days, we scheduled for my return. Thirty minutes past the appointment, the plumber called and was on his way. The in-home service was good, and completed on a Saturday. Not having needed a plumber in many years I assume the cost was reasonable and in line with what it should be, but I have no basis for comparison.The reason this rates a "B" instead of an "A" is the contact difficulty. Between the non-responsive website and having to place all the calls despite their assurances to call me back and keep me posted on a potential reschedule, I felt frustrated. Their phone contact was polite, and I'm sure that I wasn't their only contact, but better contact would have been hugely appreciated. As it was I lost a day to the non-responsive website/e-mail, then a day home trying to reschedule. I trust that the contact difficulties were an aberration and I will call them again if/when I need plumbing help next.
Description of Work: Once here, it was an easy fix - a replacement of the stopper in my toilet tank and professionally done; no more leak. The plumber also checked the tank, bowl and floor seal for leaks as I had found some water around the base.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$90
Michael C.
07/2011
5.0
plumbing
+ -1 more
I found Plumbing Patrol listed in Angies List and gave them a call this morning. The women who answeered the phone was very courteous and had me setup with an appointment later in the afternoon. Robert showed up in the late afternoon. He introduced himself, shook my hand and we went down into the basement bathroom to take a look at the toilet situation. He was able to quickly come up with a solution and price it out if he were to do the entire job and price it out if I were to able the siimple labor (chipping out the concrete and gluing the new flange). I expressed to him that I thought that my son and I could do the simple labor but that I lacked the proper tools to remove the existing flange. His response was to sit down next to the flange, pull out his wire saw and make short work of remving the existing flange. Robert was just great and he and Plumbing Patrol will get all of my future plumbing business. Granted, I do a lot of my own work around the house but there many plumbing projects that I leave to the pros.
Description of Work: I needed to have a problem situation with my basement toilet replacement evaluated and a cost-effective solution found. Previously, I was able to replace three of the four old toilets in my house many issues. However, after removing my old basement toilet, I found that the existing toilet flange was warped and too high off of the basement floor and too small. I decided to call in a plumber for some professional advice. Robert from Plumbing Patrol was able to evaluate the problem and provide the solution to correctly fix the problem. The solution involved cutting off the existing flange, chipping out the concrete around the pipe in the floor and installing a larger flange. The solution was something that my son and I could do easily, and by not having a licensed plumber do the simple but time consuming task, we saved lots of labor cost.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$85
Janine S.
06/2011
5.0
plumbing
+ -1 more
Shane was the guy that came out. He was very nice and answered all my questions. He was very patient. If all goes well, I will definitely use him again.
Description of Work: Plumbing Patrol has done the estimate and placed the pipes for a basement remodel. They are coming tomorrow to finish up.
Rating Category
Rating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Stanley S.
03/2011
5.0
plumbing
+ -1 more
Were professional, courteous and did all work as required. I will use them in the future. Fair pricing. Where 30 min late after the defined window to show up.
Description of Work: Installed tub by rerouting the existing supply lines and moving and hooking up waste lines.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
3.0
Yes, I recommend this pro
$275
Catherine W.
09/2010
5.0
plumbing
+ -1 more
The gentleman arrived right on time, and since I was the last appointment of the day, other guys from the company nearby came to help so my guy didn't stay late. I actually had three guys working on my job. They were pleasant, gave me helpful advice regarding where to put the cutoff valve and I now have a company I would call and recommend again.
Description of Work: I needed a water cutoff valve installed in the house (not the crawlspace) and had my refrigerator's water and icemaker hooked up.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$170
Lewis M.
08/2010
3.0
plumbing
+ -1 more
They made 3 service calls for 1 issue. charged me for labor twice. My wife says we'll use them again, I'm not sure.
Description of Work: First Trip turned knob charged $85.00 labor, left problem not fixed. Second Trip cut hole in wall, turned knob, said someone would call to set up another appointment to replace pressure reduction valve. Did not receive call back, called got appointment for next day. 10am - noon A little after noon I called, got answering machine, return call said they were on their way. (late no call) Third visit - Repllaced faulty valve, problem mostly resolved, still some noise, Plumber told me to contact the Water Dept to get the meter outside fixed. Charged another $85.00 labor in addition to parts.
Rating Category
Rating out of 5
quality
3.0
value
3.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0
Yes, I recommend this pro
$250
Robin B.
03/2009
5.0
plumbing
+ -1 more
I called at 8:30am and was promised that a plumber would be here between 10am - noon. I was pleasantly surprised when Dustin (the plumber) called and asked if it was okay if he could come early. He was here by 9:30am and the job was completed by 10:30. Dustin was polite, efficient and professional. The cost was extremely reasonable. I would definately recommend this company.
Description of Work: Had a leaky pipe under the sink. The plumber didn't have an exact match for the leaky pipe but he was able to replace the section that contained the leak.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$106
Thomas P.
02/2009
5.0
plumbing
+ -1 more
Very responsive. A human being answered the phone, and service was arranged that day. We had to wave off the service, as our problem turned out not to be a plumbing issue.
Description of Work: Call for frozen pipes.
Rating Category
Rating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Paul G.
09/2008
5.0
plumbing
+ -1 more
They arrived on time, actually about 10 minutes early, and started the installation. They had plenty of help on-site and quickly plumbed the system. I didn't inform them prior to their arrival of the need for a 1/2 inch backflush piping so they didn't have the material to pipe the backflush, but they returned promptly the next day and completed the backflush piping. The installation was completed and works fine.
Description of Work: Installed an acid neutralizer in my house water system. The well water is in the acidic range and would eventually ruin my piping system.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$407
Stephanie A.
06/2008
5.0
plumbing
+ -1 more
I called and I actually got a person on the phone. Not some answering service or voicemail. I told the receptionist what my problem was, and they were here right on time about an 2 hours later. I was really thankful to get same day service. They got my son's spiderman action figure out of the toilet in about 20 minutes. Now my toilet is working fine. After talking with the technician, I found out every plumber that works with them has a license. I think that is great. They did a great job. I will be referring them to my friends and family.
Description of Work: My son flushed something down the toilet. They came that day. Same day service!
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Plumbing,
Drain Cleaning,
Bathtub Restoration,
Wells and Pumps,
Water Heaters
FAQ
Plumbing Police LLC is currently rated 4.8 overall out of 5.
Plumbing Police LLC accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa