MERRYMAN'S HEATING & COOLING

Excellent!

Great service, on time and thorough

Very well. They ordered the system and kept us updated on progress and delivery. We scheduled a work date and it was completed on the scheduled day, within the scheduled time frame. Price was much lower than other estimates, and included a new thermostat and changing the location of the intake vent & filter to make maintenance much easier for me. We've had no problems since then, and have been very happy with new system.

I have used Ricky Merryman 4 times over the past three years to replace my hot water heater, air conditioner, blower and gas furnace. Every time he was very responsive, very honest in his appraisals and affordable. Him and his family are wonderful to work with and very professional. He is extremely trustworthy and I would HIGHLY recommend him for any of your heating and cooling needs.

As always, Merryman's speed and integrity were tremendous. The team found the issue (a blown fuse) in about 5 minutes, replaced it, then continued with a cleaning of the wires feeding the fuse and a cleaning of the evaporator coils. We will never use anyone else to work on our HVAC system except Merryman's. They are the most honest and dependable contractors that have ever worked on our home.

Very nice and personable, spent about 10 minutes just talking after the fix before he left. Reasonable rates and solid work. Definitely recommend.

I am extremely dissatisfied with Merryman's Heating & Air Conditioning. I gave him a deposit some time before I actually decided what system to install, as I had first thought I was going to start the project sooner than I did and use only a heat pump system. When I finally was ready to start, I nearly asked for my funds back and went with another HVAC contractor, but the general contractor I hired to do the job thought that since Merryman already had my deposit and seemed to be a "good Christian man", we should let him do the work, so I agreed to go with his choice. It took a lot of phone calls to finally get him to install the systems or to give us a date and time he could actually install the system. It seems he prefers to work on a spontaneous schedule at his convenience and come when he fits you in, rather than by a set appointment, which clearly does not work for me. He ultimately did install a heat pump system on the upper level and a mini-split system on the main level, receiving multiple payments and when he made a change to the order, never gave me a change order NOR did he ever give me a written contract even though between my general contractor, co-worker and myself had asked him at least 10 times or more to provide one. To this date, I have not received any registration paperwork for the units. The only thing that was left for me was four booklets on the mini-split system. By the time he finally gave me the contract, it was dated September 8, 2014, at the end of the project. Up until that time, it was just invoices as the work was being completed...even those I had to insist on receiving in writing prior to giving his office personnel my credit card information. He has terrible communication skills. A seemingly nice man, but quiet and rarely willing to pick up phone and let you know when he will be able to do his job. He installed the systems a few months prior to the completion of the renovation and the general contractor had not been running the air conditioners, only the fans, so it went unnoticed that they were not cooling. Near the end of the renovation it was noticed that the mini-splits were not working and Merryman's was called out. He said there was a small hole in the line and that the refrigerant leaked out so he had to recharge the unit to the cost of $1200, which quite honestly seemed extreme!!! He believed the siding guy had broken the line installing the siding. However, once fixed, it soon quit working again, truly making me wonder if this was at all factual. If that was the problem, then why didn't that repair fix the issue??? Once we got all the work completed, staging in, and house formally on the market, I noticed that one of the units was profusely dripping water down the wall Fortunately, that was on a Sunday during one of our first open houses (had it been during the week and I was not there to notice it, water would have severely damaged the wood floor in the dining room recently redone). I called him and he came over soon after and told me that the machines were clogged with dust and that is why one was leaking, He did clean them all while there, but actually only one was leaking. He did not charge for that visit. At that point, I felt it was my general contractor's fault for running the fans while sanding and working in the house. However, while they were all very dusty and clearly should not have been run while sanding in the house, I have since found out that the condensation line was not installed properly and that is actually what caused the machine to leak down the wall. There were four machines, all dusty, yet only one was dripping and after months of headaches, I now know that it was not the dust but the improper installation of the condensation drain as shown to me by the contractors that fixed the system recently. Winter came and the mini-splits were not heating. He came by again and told us the valve was bad and ordered a valve and replaced it. Soon after it did not work again. The list of issues is so many, that I truly cannot remember all the reasons he gave, loose valves, bad valves, dirty filters, low refrigerant from a leaking line, the list goes on and on. Time frames may be a little off, but the facts of the constant breaking down of the system and his constant assurance that it was repaired are accurate. Please note that this house was on the market for sale and about a 45 minute drive from my personal residence. We had to check the house regularly and keep an electric heater running in the basement out of concern for possible broken water pipes in case the units quit working again. Even though there was a working system on the upper level, we had such a cold winter that we could not count on the upper level unit keeping the main level pipes from breaking. Then came Spring and again, the AC would not work. We called him again, texted him, etc. He went and looked at it again and said it was a loose valve and said he repaired it and that it was fixed. The next open house, we discovered it did not work again. We had suggested getting a manufacturer's rep to come and be sure it was installed properly, but he avoided that. He instructed us to pull the plug from the outside wall and re-plug it so it would reset. (By the way, when you do this, it erases all error codes previous so there is no way to see what went wrong). We called, texted and requested he set an appointment to come out and meet us but he avoided doing anything and told us he could not make it out for at least two weeks and since his warranty on labor was up, we could get someone else to do the work. Someone was finally making an offer on the home and I had to get the AC fixed quickly, figuring I'd battle it out with him after I found out exactly what was wrong with the system. Hence, I called a reputable company and the one I wished I would have hired to begin with, A-Advantage out of Manassas, VA and they quickly gave me an appointment time and came out to check the system. At first they thought it was a valve as in fact, a valve had gone bad again. Still, even after changing the valve, the system did not work. Jaycin and Tom were scratching their heads thinking a line was clogged in the wall or somewhere. After taking a short break, Jaycin decided to dig further into the issue and finally found what was wrong. Merryman's Heating & Air Conditioning had left a small plastic protector piece in the adaptor that was to be removed upon installation. This adapter connects to the line and ultimately the plastic piece was blocking air from entering the unit. Once they removed the protector piece of plastic, the machine worked great and continued to work great. Funny how when you do something right it works! A-Advantage also discovered that Merrymans' had improperly installed the condensation lines by having them going down, then up-hill so that water could never escape and the Daikon rep told me that when the condensation lines are not installed properly, it will cause water to leak down the wall. This was the issue with the condensation line and NOT just the dirty filters. I've asked Mr. Merryman to refund the money that I paid A-Advantage to make repairs that had to be done to correct his faulty work and the amount he charged me for what he said was a leaking line that I don't feel was the problem, since it didn't fix anything for more than a short time. Just like his other repairs, they only lasted a few days and then something else went wrong and ultimately, it was the protector piece that he failed to remove upon installation. He asked me to send the invoices from A-Advantage to him, which I did, plus sent him photos showing the plastic piece stuck in the adapter and the condensation line issues, but still no calls, texts, emails stating he intends to reimburse me. I actually had to have a contractor come in and lift up the carpeting, remove wood flooring to get to the condensation lines and then put it back together, an additional expense that should be paid to the man who helped with that project. A cost of about $250 for his time and effort. I feel I was more than fair to Mr. Merryman. I had to make multiple requests for paperwork from him and by the way, his contract, which should have been initiated in the beginning of the process was not given to me until September 8, 2014, well after the job was completed. This contract states that there is a one year warranty on labor. According to the State Board of Contractors, a contractor is in violation if they do not provide a contract, as well as all change orders when work commences, not the end. In addition, I have received a rude response from one of his office workers and sarcastic text messages from who I believe to be Mr. Merryman suggesting that I have problems with all my contractors and trying to somehow defer the blame to me for his lack of ability. I have had a co-worker also talk to him and also had the same problems I had with communication and getting to the bottom of the problem. I believe Mr.Merryman should refund the charges I had to pay to A-Advantage, as well as the $1200 cost to repair a line that seemingly was not the actual cause of the system not working, along with $250 for the gentleman who raised the carpet, took out the floor and then replaced it all. Initially, I felt he was a good honest man that I could trust to do a good job, But I see now, that he does not stand behind his work even when it has been proven that it was his error. People need to be aware that when the proof is there and he could not figure out what was wrong, he won't stand behind his work. Through the many things that were wrong and the huge stress I was under with these problems, all would have been put aside if he would just be responsible for his errors and reimburse me for the costs I incurred. to rectify the situation.

After moving to a new home, I had to repair one of the heat pumps (one of four in the home). I had several companies come out to provide estimates that ranged from $9,000 for a repair to $30,000 for replacement. One company refused to even give a quote on repair. I called Merryman's and they sent out Ricky who repaired the heat pump within days (he had to order a compressor) for $2,300. A few days later, I noticed a breaker tripping on another unit and called again and they were out that Saturday with a new compressor to repair a second unit. While they were there, I discovered yet another unit wasn't cooling a wing of the house and asked Ricky to take a look at it. Thankfully, it was my mistake as I had configured a Nest Thermostat incorrectly and Ricky quickly diagnosed and fixed the problem at no cost. While I save up for GeoThermal replacements, I wanted to repair the current system and Merryman's gave me a few more years of life out of the current system at half of what other companies would have charged. There was no hassle, just honest work and an honest price. I highly recommend Merryman's and won't personally bother calling anyone else if I have any issues with HVAC in the future.

Initially was called to check lack of cooling from system. They responded same day within a couple of hours. A leak was found in the condenser. We were given multiple options, all reasonably priced. Because of the age of the system and changes in the technology, we opted for a complete new system. They got the old system working at no cost so we would be comfortable in the heat before the new system arrived. They arrived as scheduled, removed the old system with no mess, surprisingly as it was an attic unit and had the new system in working in less than 8 hours. Everything was explained on operating the new unit, all aspects of the installation were first rate an the new system is working superbly.

Fine! They were good, professional, got in and out, and no problem. They had excellent quality. They were good company and very responsive.

I could not have asked for a better transaction. The owner was punctual and more than reasonable with his fee. He was very knowledgeable about the product. If anything comes up in the future I will call on Merryman's again.

Rick and his team were EXCELLENT! They came promptly, took out the old non-working air handler and heat pump and replaced both. They were professional and also friendly. They did wonderful work and tested everything before they left. I would highly recommend them to other homeowners and businesses.

A++++ great service from a local company! I will use again.

They were quick and professional. They installed the unit all in one day, and the prices were by far the best in the area

We were expecting company from out of town for three weeks, the day before they were scheduled to arrive our heat pump that serves the first two floors or our house began to make loud noises inside and outside the house. I was in panic mode not expecting something like this to happen on short notice, I had to act quick. The last heat pump we replaced for the third level of the house 5 years ago cost us over $6,500.00 so I was worried this would be even more costly!!!! That heat pump was installed and purchased from another company not Merrymans, because at the time we weren't using Angie's List. Not wanting another huge bill and a long wait for the repair, I decided to check Angie's List for a new heating and cooling company in our area. I am so glad I did, Merryman's are superior!! They came out same day I called and found the problem, gave me an estimate which I am very pleased to say was really reasonable!! The new heat pump was installed the very next day ahead of schedule. Everyone that I spoke with from Merryman's was extremely effecient, kind and just great people. I think you will be really happy with this company! I would be proud to recommend them to anyone especially folks living in the Spotsylvania, Virginia area.

I had a larger unit more suitable for the size of my home installed. I can honestly say that my home is very cool and comfortable now. The unit is quiet and I expect to get many years of enjoyment out of it. The only thing that was a negative with this experience was the time it took for them to come back and take the old unit away.

came the same day I called, were very professional and explained how our system worked

Merryman's Heating and Cooling was a life safer. Our air conditioner stop working upstairs in our house and it was to the point that it was unbearable. We called around to a couple of places but no one called us back but Merrymans. We explain to them that we had younger children and that it was important that we get someone out to fix it. They squeezed us in their schedule. He was very professional and had it up and running in no time. We are so grateful for them and will definitely use their service again if needed.

Ricky called and said he would arrive in the afternoon sometime around 4 P.M. and showed up earlier which was great for us. Total time for repair job was a little over an hour and a half. He is very professional and conscious of his work. At the end when he came in to do the paperwork he took off his shoes. Would highly recomend Ricky to anyone.

My call was answered promptly. It was easy to get an appointment. They were prompt. They were polite. They explained. They repaired and they followed up.

Ricky came on tuesday diagnosed the problem with the oven ordered the part and came back on thursday and installed it. Ricky is a first class business man. Would highly reccomend his company to anyone. First class service and a lost trait customer service.

They explained what they were doing, when they would start the job and when they would complete the job. They did everything they said they would do.

I inherited him from the person he took over for. I have kept with him because he has been very good. As far as I know, his pricing is competitive. I have been very pleased with him. He is usually close to being on time. He is quite professional.

He was very professional. His price was very fair - $85.00 per unit. It took him about 45 minutes to service all 3 units and he told me they could be serviced once a year or even every other year if I wanted. I will certainly have him back next year!

They are professional and courteous. I would recommend them. They will clean up after themselves. They normally get the part in the next day. They come out within twenty-four hours normally.