Very unprofessional and I would absolutely not recommend! Jenny is not a good choice for the representative of your company. If you call her to inquire when they are coming because it’s been a week and no one has showed, she will cancel you work order and wastes a week of your time!
Description of Work: Fixing a leak in my side of the water main
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
Joe H.
06/2017
5.0
plumbing
+ -1 more
Thorough professional diagnosis of the problem, essentially identifying where the blockage was and the best way to reach it and clear it. Polite and personable with it.
Description of Work: Clearing a blocked drain in that was flooding basement/
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Chris A.
02/2016
5.0
plumbing, water heater repair
+ 0 more
Alexander and Sons goes out of their way to make the customer/client happy. When delays or issues occur, Jennifer is quick to keep customers informed of all developments. Also, if no updates are provided, Alexander and Sons will return promptly return your calls. We have used Alexander and Sons for almost 2 years and cannot be happier. We are avid supports of small business and cannot be happier with the quality, professionalism, and skill of Alexander and Sons Plumbing!
Description of Work: Alexander and Sons is replacing our water heater with the help of our Home Owner's Warranty
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$75
Bowen V.
08/2015
2.0
plumbing, water heater repair
+ 0 more
unknown
Description of Work: I was assigned Alexander and Son by my home insurance company. As both my wife and I work, I requested the latest appointment possible on Friday. The latest the could offer was 2-4pm. I gave them both my office phone and my cell phone and requested a call one hour prior to arrival so that I could leave work in time to get home. I left work in time to get home for their arrival but never received a call on my cell phone. They called my office phone multiple times (but I had already left for home). I began calling them an hour into the arrival window and my calls were not answered or returned until after 415p. Since I had left work and not answered the calls on a phone I was not at, the skipped my job that I was sitting at home waiting for. They then told me that the plumber would come the next day (Saturday) between 12-4. The plumber NEVER showed up. No one from the company ever called. I had to take time off from work and waited for 6 hours just to request a different provider from my insurance company. Alexander and Son was nearly impossible to get in touch with and unreliable. | |I highly recommend finding a different plumber
Rating Category
Rating out of 5
professionalism
3.0
responsiveness
2.0
punctuality
1.0
Gordon H.
06/2015
5.0
water heater repair
+ -1 more
It should be noted that the $35 charge was for extra parts we needed. It was not the full cost of the job (which I paid via a granite counter top installer who contracted with Alexander & Son's Plumbing for their plumbing installation needs; in other words, I paid this plumber but I'm not sure how much for the whole job). A very pleasant and competent, hard-working man who arrived late in the day (well after 5pm) for which he was not paid extra.
Description of Work: Tony Alexander Installed plumbing for a new sink and replaced a hot-water turn-off that had gone bad.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$35
Chris A.
06/2014
5.0
plumbing, water heater repair
+ 0 more
For us it was free, because it was part of our home warranty. They were great. They were as good, or better than other plumbing services I have used, probably better. They were really good. They came right out.
Description of Work: We have used Alexander and Sons for plumbing. We were having some trouble with our water. They came and checked our water pressure and then on a separate visit they came and checked our water heater, because we were having some issues.
Rating Category
Rating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Aimee H.
06/2013
5.0
plumbing
+ -1 more
unknown
Description of Work: Mt. Alexander responded to an emergency call put in through my home warranty company. He was friendly, fast, thorough, and professional. His office staff was also very friendly. We will call them again if needed.
Rating Category
Rating out of 5
Yes, I recommend this pro
Meghan F.
12/2012
5.0
water heater repair
+ -1 more
This is a fantastic company with excellent customer service! The owner came out the day I called him, which was the day before Thanksgiving. He determined I needed a new water heater and came back first thing Friday to install it. My new water heater was then leaking due to pressure issues, and he came back out again the same day that I called him to fix it. He explained everything that was wrong to me and instead of just using abbreviations he explained it so I could understand it, since I don't know anything about water heaters. The reason my spending price is so low is because this was covered under my home warranty. However, that doesn't change the fact that this company has fast service, and was very friendly and polite. Excellent experience all around.
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Service Categories
Plumbing,
Water Heaters,
Drain Cleaning,
Sewer Cleaning,
Wells and Pumps,
Septic Systems
FAQ
Alexander and Sons Plumbing LLC is currently rated 4.8 overall out of 5.
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Saturday: 9:00 AM - 2:00 PM
Alexander and Sons Plumbing LLC accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
No, Alexander and Sons Plumbing LLC does not offer free project estimates.
No, Alexander and Sons Plumbing LLC does not offer eco-friendly accreditations.
No, Alexander and Sons Plumbing LLC does not offer a senior discount.
No, Alexander and Sons Plumbing LLC does not offer emergency services.
No, Alexander and Sons Plumbing LLC does not offer warranties.
Alexander and Sons Plumbing LLC offers the following services: Anything from a drip to a clog, water heaters to sewer repairs no job to big or small!