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ServiceMaster of Roanoke

Mold Testing & Remediation, Sewer Cleaning, Water & Smoke Damage

About us

ServiceMaster of Roanoke, Blacksburg, Martinsville and Princeton specializes in Fire, Smoke, Water and Mold cleanup. We are your first choice for prompt, efficient service along with excellent customer satisfaction. We have been locally owned and operated since 1971 and are currently on a second generation owner. Our professionals are highly training and skilled in the mitigation restoration industry. Call us today for a free estimate!

Business highlights

53 years of trusted experience
Emergency Services Offered

Services we offer

Fire, smoke, water, sewage & mold damage clean up

Services we don't offer

Repairs & remodeling

Amenities

Free Estimates
Yes
Warranties
Yes
Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
Visa

Photos of past projects

Reviews

5.06 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
100%
4
0%
3
0%
2
0%
1
0%


Rating CategoryRating out of 5
quality
5.0
value
4.6
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Showing 1-6 of 6 reviews

Tina T.
09/2017
5.0
Workers were very good and careful. Sales manager was not as reliable, but easy to work with.
Description of Work: Water damage in our basement.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$6,000

Maeve C.
06/2017
5.0
Great! It was as painless as it could have been.
Description of Work: Mold abatement.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$11

Rebecca W.
06/2017
5.0
So well! We were very happy with the service provided by Chris and his team. During such a stressful time, Chris provided calm and professional guidance that was just what we needed! He also worked with our insurance adjustors and asbestos abatement companies to coordinate the project in a way that did not disrupt my family's normal schedule (any more than would be expected). Highly recommend!
Description of Work: We hired Service Master for two major household emergencies. The first when a water line to our refrigerator went out and the second when a valve burst in an upstairs bathroom which flooded the foyer below.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Julie B.
03/2017
5.0
We contacted ServiceMaster of Roanoke the very morning of our leak discovery. They responded within hours of our call to begin removal of the damaged cielings and walls. The ServiceMaster team professionally and neatly sealed off any necessary areas with plastic and covered our floors in order to keep the removal areas from invading our whole downstairs. The team had all of the damaged plaster board cut away and removed in no time at all and cleaned up after they were finished. Actually, our garage was cleaner than before they started! Drying machines were then placed in the damaged areas. The next morning a follow up visit was made to check moisture readings and to check to see if we needed anything else. Once everything was dried sufficiently, the drying machines were removed. The service of ServiceMaster did not end here. We received another follow-up phone call to make sure that everything was done to our satisfaction and if we needed anything further. I cannot say enough wonderful things about the timeliness of service, quality of service, and truly professional customer service that we experienced with ServiceMaster of Roanoke. If needed again, we would not hesitate to call ServiceMaster of Roanoke, and we would highly recommend them to all of family and friends.
Description of Work: We had a leak from an upstairs bathroom just a few weeks before Christmas that seeped into the plastered ceilings and walls of a downstairs office and our garage. Needless to say that the timing during the holidays with family visiting was absolutely quite distressing.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Tina L.
03/2017
5.0
The job went great and I would definitely hire them again.
Description of Work: I had a pipe burst in my downstairs area and water was everywhere. They arrived within 35 minutes of my call and started the water damage cleanup immediately. Everyone I have worked with there has been knowledge, professional, caring and very helpful. They helped walk me through the process of what would happen in the next steps, worked with my insurance company and recommended a plumber that arrived within 2 hours of my call to replace my pipe.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from ServiceMaster of Roanoke
Thank you [Member Name Removed]! I'm glad we could help

Mike P.
03/2014
5.0
they were very quick and responsive they were on time, communicated well with me and got everything cleaned up
Description of Work: water damage clean up/mitigation

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,500

    Contact information

    3953 Daugherty Rd, Salem, VA 24153

    http://www.svmroanoke.com

    Service hours

    Sunday:
    Open All Day
    Monday:
    Open All Day
    Tuesday:
    Open All Day
    Wednesday:
    Open All Day
    Thursday:
    Open All Day
    Friday:
    Open All Day
    Saturday:
    Open All Day

    Licensing

    Bonded

    Insured

    Licensed*

    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    Yes
    Use Green Products or Work Practices
    No
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Mold Testing & Remediation,
    Sewer Cleaning,
    Water & Smoke Damage

    FAQ

    ServiceMaster of Roanoke is currently rated 5 overall out of 5.

    Sunday: Open All Day

    Monday: Open All Day

    Tuesday: Open All Day

    Wednesday: Open All Day

    Thursday: Open All Day

    Friday: Open All Day

    Saturday: Open All Day

    ServiceMaster of Roanoke accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
    Yes, ServiceMaster of Roanoke offers free project estimates.
    Yes, ServiceMaster of Roanoke offers eco-friendly accreditations.
    No, ServiceMaster of Roanoke does not offer a senior discount.
    Yes, ServiceMaster of Roanoke offers emergency services.
    Yes, ServiceMaster of Roanoke offers warranties.
    ServiceMaster of Roanoke offers the following services: Fire, smoke, water, sewage & mold damage clean up
    Repairs & remodeling

    Contact information

    3953 Daugherty Rd, Salem, VA 24153

    http://www.svmroanoke.com

    Service hours

    Sunday:
    Open All Day
    Monday:
    Open All Day
    Tuesday:
    Open All Day
    Wednesday:
    Open All Day
    Thursday:
    Open All Day
    Friday:
    Open All Day
    Saturday:
    Open All Day