Artisans of Stone

I had granite countertops installed by Artisans of Stone, July 18, 2017, to complete my kitchen. This has turned out to be a nightmare. Their solution to my large gaps ⅜”-½” is to install more shiny black silicone and then sand to take the shine off. Other issues stemming from poor craftsmanship and poor installation consist of bad seams, discrepancies in overhang, unlevel granite front to back and poor white and black caulk application. The piece of granite to the right of the stove is ¼” lower than the left making the lip of my stove have more space for crumbs to accumulate. It looks bad, too. Completion to my kitchen has been drastically setback due to Artisans of Stone refusal to even come out and look at their work much less offer to make things right. The fact is the granite does not fit our walls front to back or left to right. They continue to ignore my dissatisfaction. Be sure and do your due diligence and find someone who provides full service laser templating, etc. This company uses foam and hot glue for templating which accounts for such poor measurement, but not for the poor craftsmanship.

Artisans agreed to mill down 3 cm granite to 2 cm to reduce weight requirements on bathroom support walls. I was told that they would be at my house between 9-11 AM. At 3 PM they called to ask me what shape I wanted cut into the vanity top for the basins. They had previously been provided all the information regarding sizes and shapes by my contractor. Apparently they were having difficulty milling the granite and could not meet their delivery time but they failed to notify me or the contractor. Obviously they were not prepared to install the granite that day. I was told later that day that they would be at my house the next morning between 9-11 AM. The next day they called at 11 AM to say they had loaded the truck and were leaving for the 30 minute trip. They did not arrive until 3 hours later. They unloaded the vanity top and placed it in my bathroom. One of the workers then asked me at what height did I want the curved soap dishes installed. I replied that the soap dishes were specified to be triangular and not curved. The dishes they had made were of the wrong shape and dimensions. Since they have to cut notches in the shower walls for the soap dishes they could not have installed the walls properly. I asked them to pack up and leave at this point because I had lost confidence in their ability to do the work. They put a dent in the side of my cherry bathroom cabinet while removing the vanity which they did not acknowledge. Later that week I decided to give them another chance but I wanted to look at the granite they milled down first. I went to their shop and discovered that the granite had been poorly milled with a variation in thickness of about 30%. They had not relayed this information to me or the contractor. They offered no apologies for this mistake. At this point I decided that the thickness variation was unacceptable and notified the contractor that I would not accept the granite. I consider Artisans to be very unprofessional and dishonest in their dealings with me and the contractor. I would not recommend them to anyone.

They were great! I had a hard time choosing a slab , and noticed one that they had sent in for another customer. They placed a call and were able to have another slab out of the same vein sent to them. I was a little uncomfortable doing that, but was assured that if I didn't like it when it arrived that I was not under any obligation. The stone arrived and I loved it. The install was completed 3 days after the template was taken. They originally asked for a week , but were able to move the date up and that worked well for me.

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