Luna Carpet

Description of Work: On 12/06/2011 Luna salesperson, Ed Horvath came to my home to show mee hardwood flooring options. I ordered solid Brazillian cherry for my foyer, staircase, LR, DR and hallways leading back to the bedrooms. The agreed price was $7800.00 as per our contract. Installation date was to be 12/13/2011. They called me and told me that the stairs had to be custom made and would not be ready at that time, but they would come out and begin the project on the 13th and finish the stairs on 12/23/2011. The installers come on 12/13/2011 and completed the LR, DR and hallway after the wood had been delivered a few days beforehand. When the wood was delivered to my homw, they showed me the wood and I agreed it was what I had ordered (minus the stairs which were being made). They floors were and are beautiful. The installers worked quickly and were professional. I received a phonecall from the salesperson, Ed Horvath on install day 12/23/2011. He told to keep in mind that the stairs would be oak and appeared mush darked than the Brazillian cherry but that the cherry would darken uip over time. I was very puzzled about this phonecall and was worried what they would bring me. A couple hours later, the installers arrived. They showed me what the stairs looked like and they were indeed oak and stained very dark. It looked ridiculous with the Brazillian cherry floors. I was very disappoionted to say the least and called Luna. I spoke with a man that told me that they never install Brazillian cherry stairs and risers because they don't make it. He went on to say that they don't make it because oak is a much harder wood than the cherry and holds up better. I refused the stairs and was told that production manager, Kate was in a meeting and would call me back. The installers finished installing the Brazillian cherry foyer and the molding that still had not been done upstairs. Again, they did a great job and put all my furniture back. Since that time, I have spoken with Kate several times and so has my father. She did some research and found Brazillian cherry stairs and risers, but is insistant that for them to install this, it will cost me more money because the stairs are more expensive than oak. The last offer from her was for me to split the difference in the added cost of these stairs and risers. We seem to be at a stand still at this point, as this is unacceptable to me. I want what I ordered at the price agreed upon as per our contract. It is unacceptable to agree on a different wood and different color for a staircase between my Brazillian cherry fiyer and living room.