EVAN’S Heating & Air LLC

I was a customer of Evans Heating & Air for ~8 years, but after recent failures won't continue with their service. My home was built new in 2012, and was under warranty for HVAC services the first few years with the contractor used by the home builder. I began working w/Evans Heating & Air in 2015. From 2015-2022, Evans did semi-annual checks on my heat pump + air handler per my annual service contracts with them, except for 2019. Until 2022 Evans never noted any system problems, and my total service plan cost before 2022 was ~$1,100. In March 2022 Evans performed my spring service and indicated no system problems. In August 2022 I scheduled a service call when my heat pump did not properly cool my home. The technician said my heat pump was low on refrigerant, and charged me accordingly (~$300). Of note, Evans did not diagnose any other system issues in August 2022. In November 2022 Evans Heating and Air performed my fall service (per my paid contract), and again indicated no system problems. Yet, in December 2022 I paid an electric utility bill of $333, a level rarely seen in >10 years at this home. I spoke with Rappahannock Electric Cooperative (utility provider), who noted my electric usage in December 2022 was ~30% higher than December 2021, yet the December 2022 temperatures were not 30% colder. REC said something was likely wrong with my HVAC system, so I scheduled yet another emergency call with Evans Heating and Air on 12/27/2022. On 12/27/2022 Evans again said there were no system problems, and it took a subsequent call from REC to Evans to have a more senior technician come to my home. On 01/06/2023 Evans Heating and Air finally diagnosed a coil leak in my air handler, and quoted a repair cost of ~$3,500 (service call on 01/06/2023 cost me $149). So, Evans came to my home on 03/12, 08/05, 11/11, and 12/27 in 2022, and on these 4 occasions failed to diagnose the real problem. And, had Evans been cleaning the coils on my air handler via semi-annual checks since 2015, this failure could have been averted before winter 2022. I have neighbors with homes and HVAC systems older than mine, who have never had HVAC problems. Yet, I paid for annual maintenance with Evans Heating & Air since 2015, and likely only got flashlight checks from them. And, my heating bill for January 2023 was $503.43. I have since had a new HVAC system installed by another HVAC company, and I will work with them going forward. Evans HVAC failed to do their due diligence. I will not recommend them to anyone!

We've been very happy with the people that do the work.

I've been very happy with them. We have two heat pumps so it's more expensive. One of the nice thing that they do that I've never had before is that they bring new filters. They don't charge extra for that. They are very good at coming in their window of time.

They originally came out early April. That's when they discovered that there was something wrong with one heat pump. They probably came back the next week and then, after that, they had somebody else come out maybe, two weeks after that, maybe at the end of April, to make sure everything was working correctly. It was over $6000. We were very happy.

It was $169 per heat pump and we have two heat pumps. It was rather high, but I guess that's how everybody does it. We've been quite happy with them.

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The technician arrived promptly and was very thorough in going over the system. He provided information on Evans Heating and Air maintenance plan. I am definitely signing up and continuing service with Evans Heating and Air.

I pay year and I do have a double system that's why I pay that much. They installed the system when it was built and we kept them because they just seemed so good. They never found things wrong especially that they come every six months to inspect and could just find stuff and can charged us in addition but they never do that. I never had a problem with my system, thanks to them and it's 10 years old now. It's a small family-owned company and two or three people that I've seen for 10 years have always been very nice, covered their shoes when they come in the house, very thorough, I feel very confident that nothing is going to break. They are here for about an hour to do my system and one part of it is in the attic and the other is in under the house, so it seemed difficult but they do a good job. Their price is fine, reasonable and when I live in another area, they didn't over charge or undercharge, it's perfect for what they have done.

Job was quoted professionally with all questions answered. Installation was top notch. Followup was thorough.

Technician diagnosed the order on a Friday, order the part that day, came back the following Monday and installed the new part.

Overall I am satisfied with their work. What they did was great.

Good!

Part of it was covered under my home warranty. I only paid a small amount because of the extended warranty. They were wonderful. They were punctual and professional. I can't recommend them highly enough. I checked around and their prices were very comparable to everyone else. I would definitely use them again.

Porter was great! He was very timely, prompt, and professional. He was also knowldegeable and finished in a timley manner. He was very thorough in his explanation of the project. I would recommend his services to anyone!