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Mack Morris Heating & Air Conditioning

Heating and Air Conditioning

About us

Cost is determined by the job. Additional address - PO Box 220, Ruckersville, VA 22968. Additional DBAs - Mack Morris Heating & Air Conditioning, Mack Morris Inc. Additional phone - (434) 985-2091. Award winning.

Business highlights

40 years of trusted experience
Emergency Services Offered

Services we offer

Residential repair, replacement, maintenance, installation furnace, humidifier, filter, thermostat, duct cleaning,heat pump, geothermal, boiler & sheet metal.

Amenities

Warranties
Yes
Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.9139 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
91%
4
6%
3
1%
2
1%
1
1%


Rating CategoryRating out of 5
quality
4.8
value
4.6
professionalism
4.9
responsiveness
4.9
punctuality
4.9
Showing 1-25 of 139 reviews

Charles C.
05/2023
4.0
heating & air conditioning/hvac
  + -1 more
These guys are absolutely fantastic! Upfront, educational, and personable. My only holdback on a 5 star rating was that I tried to schedule online since it was a Saturday and not an emergency. When I hadn't heard anything by noon on the next business day, I called and talked to Crystal. She was polite and friendly, but could not find a record of my submission. I received a confirmation stating "a representative will be getting back to you shortly". A NICE FEATURE THAT, UNFORTUNATELY, DOES NOT WORK!!
Description of Work: Oil heat and AC not working. They had been here on 5/16 for the same problem and charged $69. Pointed out user error by elderly owner and refused any payment. Great couple of guys!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
3.0
punctuality
3.0

Yes, I recommend this pro

bonnie S.
04/2019
5.0
heating & air conditioning/hvac
  + -1 more
They did a very good job and I would hire them again. I would recommend them.
Description of Work: I have been using them for servicing my HVAC system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

david J.
09/2018
5.0
heating & air conditioning/hvac
  + -1 more
I have had this company do repairs in the past but I am also on a maintenance agreement with them. The maintenance agreement covers a 10 year manufacturers warranty on my gas backup heat pump/air conditioner. There was an warranty issue with the unit and it was handled hassle free by Mack Morris. They are a very professional company, on time and honest repairs. Been dealing with Mack Morris for 10 years and recommend them for heating and air repairs and installation.
Description of Work: Maintenance Agreement

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$199

Haggenmaker M.
06/2018
5.0
heating & air conditioning/hvac
  + -1 more
After spending 2 hours checking through my Heat pump, The technician was able to determine what was wrong, locked up compressor way out of warranty. My wife and I decided to rely on Mack Morris for the installation of a new system and couldn't be happier. Financing was also readily available at 0% interest. They came when they said and were very professional and clean. They explained everything about the system and how to take care of it. When they left, you would never have known they were at my home except for the cold air blowing through the ducts. Thank you Mack Morris
Description of Work: Air Conditioner/ Heat pump would not blow cold air.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Barbara W.
03/2018
5.0
heating & air conditioning/hvac
  + -1 more
Very good. Work was done without a hitch and fairly quickly for winter time and heat shut off while work was completed.
Description of Work: Replaced air conditioner with heat pump.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,000

Amber H.
09/2017
5.0
heating & air conditioning/hvac
  + -1 more
They were fine. I intend on getting them back out here again. The filters are expensive. They were here when they said they were going to be here. They had to meet someone at the house to get it unlocked to get in to do the service. They were polite and they were precision at what they were doing. I don't think they could of done anything better. I was buying the house and I went out to just make sure they were doing everything they said they were going to do in general and he introduced himself to me, so I think that was pretty good. I think the price will be in line with everybody else, but since I haven't had any kind of break downs, I can't say for sure. I might be madder than a wet hen if something happens to it. Their quality of work was good. They were here on time and he introduced himself so I think that's good.
Description of Work: Mack Morris came out and did the ac check. They serviced my ac unit and provided a new filter.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

Mark H.
09/2017
1.0
heating & air conditioning/hvac
  + -1 more
Terrible - In April his technician determined that our coil, on a four year old unit, had gone bad and needed to be replaced. Even though the parts were under warranty, they wanted over 1000.00 for labor only. I contacted another company for a second opinion and they found nothing but a loose cap & repaired with a little Teflon tape - at no charge. Mack Morris advised me that I owed 79.00 for the diagnostic visit, I protested & Mr. Morris agreed to waive the fee. Today I get a call from their office advising me that I had an outstanding bill for 79.00 that I needed to pay. BEWARE
Description of Work: Diagnostics for low performing AC unit

Rating CategoryRating out of 5
quality
1.0
professionalism
1.0
responsiveness
5.0
punctuality
5.0

$79

Robert M.
06/2017
5.0
heating & air conditioning/hvac
  + -1 more
.We've been using the same company for heating and air conditioning for years. They've been out twice a year for the last 20 years. The folks that come here are obviously very careful, very complete and thorough in the work they do. That's about it. That is the reason we have them and we haven't had any issues. The people have been very thorough. We've been at this house for almost 20 years and we have used them since the beginning. I don't mind Mack Morris knowing that I have given them all A's because we are very happy with them.
Description of Work: Semi annual maintenance.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Deb K.
02/2017
5.0
heating & air conditioning/hvac
  + -1 more
It went great both times, and as a result, we've acquired their maintenance plan too, so we'll be kept up and running without issues.
Description of Work: On two occasions we've had them to our old farmhouse that we've recently purchased. They've been prompt and professional, even though we're new to the type of heating this home requires. They've made good recommendations and have been honest and respectful and I know as we go forward, they'll be a good partner for us as we do the heating and air conditioning upgrades this house will need. Highly recommend them.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

Anne S.
01/2017
5.0
heating & air conditioning/hvac
  + -1 more
They were courteous, but the first guy didn't fix it well. He installed a part to fix what he thought the issue was, but it did not work. I had to call them to have them send someone else out to fix the problem. They had to order the right part, but then they came right away and fixed the issue. I am happy that it is now working great.
Description of Work: Repaired the air conditioner and furnace.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro

Paul G.
12/2016
5.0
heating & air conditioning/hvac
  + -1 more
We choose an American Standard system and the quote we were given was penny-accurate. Within two weeks of the estimate a Mack Morris team arrived and began the installation. My wife asked that they move the new blower unit to the opposite end of the attic to reduce noise over the bedrooms which they did without any additional cost to us. Within a day-and-a-half the new unit was up and running. The installers also added a double drain line to reduce the chances of water in the attic; something that occurred with the old unit. Now that winter is here, we can appreciate the great work the Mark Morris team did for us. As a matter of fact, we will be calling Mack Morris to get a humidifier installed in our new system.
Description of Work: Our old A/C unit had quit. Also, we were depending upon an oil-burning boiler for our heat and hot water. A Mack Morris representative came in for an evaluation. The A/C unit was burned out and the boiler would need $1,200s in repairs. We opted for a new A/C unit with heat pump and an emergency heat grid.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$7.2

Dianne A.
11/2016
4.0
heating & air conditioning/hvac
  + -1 more
I'm on a contract with them. I liked that they provided me a reminder. They seemed to do a satisfactory job.
Description of Work: They fixed my heating and air conditioning unit.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Ben B.
11/2016
5.0
heating & air conditioning/hvac
  + -1 more
Just about 4pm, I got a call that the technician was on his way. Sullivan arrived so promptly that he beat me back home. He was very familiar with the unit that was installed, and in no time he had replaced a bad capacitor. The cost of the total visit was below $200 before I used the Angie's List coupon for a discount on the service call. I'm a happy customer and look forward to being a repeat client.
Description of Work: My outdoor unit was working but the air handler wasn't kicking on inside. I called a place a friend recommended, but got an automated service/answering machine. After reading good reviews, I gave Mack Morris a shot. They picked up on the second ring and said they could get someone out later in the afternoon, and they'd give me a call 15-20 minutes in advance of the technician's arrival.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Thomas M.
10/2016
5.0
heating & air conditioning/hvac
  + -1 more
They were congenial, appeared to be confident, good ratings on your site. They seemed to be viable.
Description of Work: Estimate to replace major heat pump to the house.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$10,000

Mark K.
09/2016
5.0
heating & air conditioning/hvac
  + -1 more
Very professional and on time. First was an inspection of the house to determine what size was needed, best location and route of the line set location. Several options.with price quotes were provided that day. I checked other dealers, some cheaper, but went with Robertson because they did not cut corners on the house examination, pump location site and line set. Because I delayed in my decision for several weeks, a better air exchanged with higher SEER rating became available and this was installed at no extra cost. There was a followup checkup of the whole system two weeks later. Very professional.
Description of Work: Installed a new heat pump.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$6,000

Sam T.
08/2016
3.0
heating & air conditioning/hvac
  + -1 more
Was told up front that the evaluation fee was $79 and then an estimate to repair would be quoted. I was with the tech when the cover was removed and when he hooked up his gauges a wire shorted and blew the breaker. We found a spade lug carrying power to the compressor loose and burned. A temporary wire was installed, power reset and the unit worked. Part of the spade lug was burned off so there was a question on how to proceed; the tech called the office and was told to get a terminal repair kit, he did not have one. Tech left to get the kit, returned and put on one terminal lead and unit was working. Tech went to the truck and worked on his tablet for longer than the repair took and told us the charge was $260. I questioned the charge and was told that the office set the price and that an email would breakdown the charges. The email did not and I called the office and talked to Kevin who told me that the tech said that the kit was $120, which I questioned, one wire, he said he would call me back. He did not call, I called and after two days talked with Kent who had another story about standard charges and could not tell me the price of the kit. I ended up with one wire repaired for $180, plus the $79, and three stories. There was never an estimate, I would have declined the repair at that price, and they have not given me the rest of the $120 kit. Although the total price was not crazy, it was not reasonable and poorly handled with no consideration offered by anyone I spoke with. Get the estimate up front!
Description of Work: Ac was not cooling

Rating CategoryRating out of 5
quality
3.0
value
2.0
professionalism
1.0
responsiveness
4.0
punctuality
4.0

$260

Jason P.
04/2016
4.0
heating & air conditioning/hvac
  + -1 more
The serviceman was prompt and professional. I just thought $75 was a little steep for a diagnostic visit.
Description of Work: We had the HVAC system checked at a house we are purchasing.

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$75

Harvey P.
03/2016
5.0
heating & air conditioning/hvac
  + -1 more
They're very good. We've been happy with them each time they've come. They're very helpful, very informative and very thorough. We've had no problems with the system. I feel confident that if we did, they would be very prompt. We did price comparisons and they may not have been the cheapest. But I think, for what we wanted, we felt it was the best. They've been easy to get in touch with when they were doing the job.
Description of Work: They did an annual free evaluation on the system.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Heather C.
01/2016
5.0
heating & air conditioning/hvac
  + -1 more
I had a 35+ year old boiler that needed replacing. Mack Morris representatives and repairmen were always knowledgeable, responsive, and polite. I received three estimates from local businesses -- Mack Morris had a very competitive estimate, and, more importantly, were always professional and easy to work with. I bought a fixer upper and, over the last year, have had many contractors and repairmen in and out of the house. Mack Morris has been one of the best I've worked with over that time. I will definitely be using them again and won't hesitate to recommend them to others.
Description of Work: Replaced old boiler and adjacent piping/electric

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$7,500

Response from Mack Morris Heating & Air Conditioning
Thank you for your business but also thank you for taking the time to complete this survey

Andrew G.
12/2015
5.0
heating & air conditioning/hvac
  + -1 more
We've used Mack Morris for a few years now and never had any reason to complain. The system continues to function well. Their pricing seems to go up a little faster than the cost of living does and eventually I might consider changing to one of the other good companies in the area.
Description of Work: Regular scheduled Heat/AC system maintenance

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Tiffany N.
12/2015
5.0
heating & air conditioning/hvac
  + -1 more
They were great in explaining the different factors that may contribute to uneven heating in our home. The technician was thorough in crawling through our basement/crawl space trying to follow our maze of ducts. They recommended several options to improve the situation, and were frank about which options weren't worthwhile. Very helpful!
Description of Work: One room in our house doesn't get very warm, so they took a look at our heater system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$79

Response from Mack Morris Heating & Air Conditioning
Thank you for taking to time to complete this review please let us know if we may be of service to you.

Patricia P.
11/2015
4.0
heating & air conditioning/hvac
  + -1 more
The initial service call was good. In addition to performing the initial servicing, which included replacing the filter in the handler, they spent a good bit of time helping us better understand the system, as we had just moved into our home a couple of months earlier.
Description of Work: We contracted with Mack Morris for an annual service program for tune-up and routine maintenance of our HVAC. The $219 for the annual contract covers an initial call, plus 2 seasonal tune-ups. All has been done as agreed.

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0

Yes, I recommend this pro
$219

Anita B.
11/2015
5.0
heating & air conditioning/hvac
  + -1 more
It is always great. Their staff are always very courteous, professional and thorough. Each time they clean my heat pump, they put in new filters so I don't even have to worry about doing that. The folks who do the scheduling have great follow through to be sure they connect with you and get you scheduled.
Description of Work: Preventative maintenance of heat pump which was installed in 2010. They provide service every 6 months to keep the warranty up to date.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$159

Response from Mack Morris Heating & Air Conditioning
Thank you very much for taking the time to send in a survey.

Gabriel A.
09/2015
5.0
appliance repair, heating & air conditioning/hvac
  + 0 more
They showed up and figured out what the problem was really quickly. He cut the PVC, vacuumed out the line, added an access port and left quietly only costing me $79. Amazing company!
Description of Work: Repaired heat pump by straitening drain line. Something another HVAC company couldn't figure out and wanted to charge me for a a new control board. And this summer repaired hvac unit

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$80

Response from Mack Morris Heating & Air Conditioning
Thanks for your feed back!

Frank V.
07/2015
5.0
heating & air conditioning/hvac
  + -1 more
They quickly responded to our service request. The service person was knowledgeable and courteous. We highly recommend this provider and will call on them again for our heating and A/C needs.
Description of Work: Replaced a faulty capacitor.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Response from Mack Morris Heating & Air Conditioning
Thank you for your review.

Contact information

175 Commerce Dr, Ruckersville, VA 22968

http://www.mackmorrisheating.com/

Service hours

Monday:
7:00 PM - 4:30 PM
Tuesday:
7:00 PM - 4:30 PM
Wednesday:
7:30 AM - 4:30 PM
Thursday:
7:30 AM - 4:30 PM
Friday:
7:30 AM - 4:30 PM

Licensing

Bonded

Insured
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Heating and Air Conditioning

FAQ

Mack Morris Heating & Air Conditioning is currently rated 4.9 overall out of 5.

Monday: 7:00 PM - 4:30 PM

Tuesday: 7:00 PM - 4:30 PM

Wednesday: 7:30 AM - 4:30 PM

Thursday: 7:30 AM - 4:30 PM

Friday: 7:30 AM - 4:30 PM

Mack Morris Heating & Air Conditioning accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
No, Mack Morris Heating & Air Conditioning does not offer free project estimates.
No, Mack Morris Heating & Air Conditioning does not offer eco-friendly accreditations.
No, Mack Morris Heating & Air Conditioning does not offer a senior discount.
Yes, Mack Morris Heating & Air Conditioning offers emergency services.
Yes, Mack Morris Heating & Air Conditioning offers warranties.
Mack Morris Heating & Air Conditioning offers the following services: Residential repair, replacement, maintenance, installation furnace, humidifier, filter, thermostat, duct cleaning,heat pump, geothermal, boiler & sheet metal.

Contact information

175 Commerce Dr, Ruckersville, VA 22968

http://www.mackmorrisheating.com/

Service hours

Monday:
7:00 PM - 4:30 PM
Tuesday:
7:00 PM - 4:30 PM
Wednesday:
7:30 AM - 4:30 PM
Thursday:
7:30 AM - 4:30 PM
Friday:
7:30 AM - 4:30 PM