Randy was super helpful and professional in the way he explained the process. On the day of the installation, Zach from Quality Water came promptly on time and was done within 3hrs installing the water softener and RO. He did the water test, installed the softener and under the sink RO for us. He explained everything about the equipment and how to maintain them. I am very impressed with the professionalism and quality service. No wonder they are highly referred by my friends. Thank YOU! for your great service.
Description of Work: water Filtration and softening
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,050
Raga V.
10/2023
5.0
water softeners
+ -1 more
Really Neat and Professional Installation From Randy and Team . Tim is knowledgeable with Neat installation and explained all maintenance steps. With warranty and Future Maintenance.
Description of Work: water softner and filtration
Rating Category
Rating out of 5
Yes, I recommend this pro
awanish M.
10/2023
5.0
water softeners
+ -1 more
Quality water Team is really professional and they got my job done with 24 hr I first reached out to them. They explained the whole process before starting the install. I would highly recommend them if you want water softener install or any other water treatment.
Description of Work: water softner and filtration
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Uday W.
10/2023
5.0
plumbing, water softeners
+ 0 more
Very well. Timothy did an excellent job in water softener system installation and explaining how the system works . Would recommend to friends .
Description of Work: Water Softner & Filtration
Rating Category
Rating out of 5
Yes, I recommend this pro
S G.
10/2023
5.0
plumbing, water softeners
+ 0 more
I did not expect much as I did not think it would make much difference. But from the first drink I was amazed at how much the difference in taste it was. They did a great job of install and at less than 1/2 the price of the other guy I had an estimate from. I would highly recommend Quality Water.
Description of Work: Water Softner/Water Filtration & Reverse Osmosis
Rating Category
Rating out of 5
Yes, I recommend this pro
Olga U.
09/2017
5.0
water softeners
+ -1 more
Randy spoke to me over the phone and explained how his company worked, their product and his installation process. He answered various questions that I had for him in great detail even prior to coming out to the house. When he did the consultation (which was free) he took over 30-40 minutes to describe my options and how everything worked. He tested my water and answered questions and provided a quote. I later called back and asked more questions prior to making a decision which he quickly answered. The installation process took about an hour-1.5 hours and he did a good job of explaining how evertyhing worked. A week later I had to call back as my water was still not 100% clear (but he explained it would take time) he walked me through how to fix it and stayed with me over the phone until it was done. That cleared up the problem and I have not had any issues since. Randy wrote on our invoice that we have a 1 year money back satisfactory performatch guarentee or our money back as well as a lifetime warranty on the system and a 5 year warranty on parts. He also explained were we can buy the salt we will need to fill the tanks with every 3 monhts. I love my system and the service randy provided. I highly recommend the service!
Description of Work: Randy William's from Quality water was referred to me from our neighborhood community page in addition to checking out his reviews here on Angie's list. My neighbor had given him praising reviews regarding a water softening system. I spoke to a couple of companies however Randy was the only one that really took the time to explain the process prior to him coming out and doing an evaluation of what I hand and what he could do. We have not as good water pressure and extremely hard water living near old town Alexandria. I wanted to have a water softening system installed that I could later take with me should we decide to move in the future.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,900
James S.
03/2016
1.0
water softeners
+ -1 more
unknown
Description of Work: each time i use this service it s a problum |this time thr contractor wanted to charge for an estimiate |happened once befor |than we had a paving contractor that communiated it was to late to do paving |servise and value are poor |we do much better with home advisor and its free |we should be refunded the money we have been charged
Rating Category
Rating out of 5
Response from Quality Water
This customer has made a mistake... I only do water treatment and do not go to Ellicott city .. Please remove your comments Thanks
Elisabeth H.
06/2015
5.0
plumbing, water softeners
+ 0 more
unknown
Description of Work: Randy was early for both the estimate and the install! He tested water, and troubleshot water pressure issues. Replaced old nonfunctioning system with new, updated, efficient, and low maintenance filtration. Included in-line filter to catch sediment for low price option to find out whether we really DO have a sediment issue. Rerouted/replaced poorly installed piping. Did not reco the larger capacity option we were considering, and saved us more money. Courteous, professional, efficient and willing to teach us and explain everything.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,000
M R.
07/2014
5.0
water softeners
+ -1 more
unknown
Description of Work: Installed a water conditioning system in an older home. Home was expanded and piping was distributed between basement and crawl space.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Jennifer R.
06/2014
5.0
water softeners
+ -1 more
Randy always patiently answers my calls during the year when I have questions about the system he installed in 2004 - which are things I can never remember he told me before. The annual reminders to service the system keep me on track and the charge is reasonable for the time he spends on the unit. Randy keeps my dad's unit going as well - and it's been in place longer than mine.
Description of Work: Treated my water softener system
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$125
Lyssa W.
04/2014
5.0
water softeners
+ -1 more
unknown
Rating Category
Rating out of 5
value
5.0
Catherine C.
09/2013
5.0
water softeners
+ -1 more
Randy sent his assistant (Sean? John? - sorry) to look over our malfunctioning water softener that was installed by another company several years ago. We called Randy because he sold us some replacement water treatment cylinders earlier this year (rust remover; ph neutralizer) when the other company wanted to sell us something ridiculously overpriced. Randy offered a fair price and came highly recommended. I can't say enough good things about this company. Everyone is very professional and hard-working. They show up when they say they will and offer fair prices. We recommend them to anyone who asks.
Description of Work: Replaced Head and Cylinder for water softener.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$500
Joan N.
06/2013
5.0
water softeners
+ -1 more
He did a great job.
Description of Work: Put in a water filter.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$300
N. L. P.
03/2013
5.0
water softeners
+ -1 more
I had used Randy from Quality Water for 2 years for routine maintenance on my potassium-permanganate well water system before this recent upgrade. I had always been impressed with Randy: he's always punctual, answers all my questions (I ask a lot!) and is a hard worker. He has never tried to upsell me or pressure me to change my system. During this year's annual maintenance visit (I'm a big believer in preventive maintenance), I casually mentioned how I hated the smell of my water, but I thought that was normal for being on a well. Randy assured me that that wasn't true, and told me about an injected air system that would remove the hideous sulfur smell from my water. He installed three computer-controlled heads (they determine the backwash schedule based on water consumption), installed a new tank, rerouted PVC plumbing (including some at my request to make an electrical outlet more accessible), removed the old tank from my home, and worked hard for at least 5-6 hours. I was skeptical that the water would be truly odor-free, but was desperate and willing to risk it. I am happy to report that my water quality now exceeds my wildest hopes. It is odor-free and tastes great. My washing machine doesn't smell when filling up, and my kids no longer dread bath time because of the rotten-egg stench. The money I spent was well worth it. I left the amount blank because each individual's setup will be different. His prices are competitive. I can't say enough good things about Randy and Quality Water!
Description of Work: -- Removed/replaced outdated pot perm system with an air injection system -- Installed three new computerized control heads on the water filter tanks -- Replaced /routed water filter and well PVC plumbing for greater efficiency -- Removed old tanks from my home
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Tom M.
03/2012
5.0
plumbing, water softeners
+ 0 more
They did a good job and I would highly recommend them. The guy that came out was very honest and they had reasonable prices.
Description of Work: Installed water ph system.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Owen M.
12/2009
5.0
plumbing, water softeners
+ 0 more
We requested estimates and water testing around august for a new water treatment system for our newly purchased home. They came out tested the water and gave us an estimate for the cost of the new system. In October we were able to call and setup an install date. The install went great. Initially I was concerned because they suggested to use PVC pipe for the water, which can cause health issues. I explained this and that we wanted to use copper. I'm sure it was a bit more work than the PVC but I'm really grateful for Randy's willingness to keep the copper. We had a two tank system put in, an Acid Neutralizer and a Water Softener. We could have done Iron but it was negligible so we opted not to. We've been using this system for over a month now and it is great. The water isn't hard, doesn't come out brown due to the acid, and iron in the water. Really soft on the skin for taking showers and washing dishes.
Description of Work: Installation of a Water Treatment System
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Service Categories
Water Filtration and Softening,
Plumbing,
Wells and Pumps
FAQ
Quality Water is currently rated 4.9 overall out of 5.
Monday: 8:30 AM - 6:30 PM
Tuesday: 8:30 AM - 6:30 PM
Wednesday: 8:30 AM - 6:30 PM
Thursday: 8:30 AM - 6:30 PM
Friday: 8:30 AM - 6:30 PM
Quality Water accepts the following forms of payment: Check,MasterCard,Visa
Yes, Quality Water offers free project estimates.
Yes, Quality Water offers eco-friendly accreditations.
No, Quality Water does not offer a senior discount.
Yes, Quality Water offers emergency services.
Yes, Quality Water offers warranties.
Quality Water offers the following services: water filtration sales and installation, upgrades, and maintenance.