Wisler Plumbing, Heating, Cooling, & Electric

Plumbing, Water Heaters, Drain Cleaning,

About us

Wisler Plumbing, Heating, Cooling and Electric proudly serves Roanoke and surrounding area, all of Franklin County, and everyone located around Smith Mountain Lake. When our dad Daniel Wisler put our name on his business back in 1986, he committed to doing what was fair and right. He led by example and he taught us to do the same. He taught us to stand up, work hard through adversity; to take responsibility for our mistakes. It’s not easy, but it’s the difference between a business that survives and a business that thrives. Wisler’s foundation of beliefs lights our way, from policies we live by to the people we hire.

Business highlights

38 years of trusted experience
Emergency Services Offered

Services we offer

Plumbing, water heaters, air conditioning, heating, generators, electrical, drain cleaning, water quality, repairs, installations and servicing.

Amenities

Free Estimates
Yes
Warranties
Yes
Emergency Services
Yes


Accepted payment methods

Check

Reviews

4.7246 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
85%
4
6%
3
4%
2
2%
1
3%


Rating CategoryRating out of 5
quality
4.8
value
4.2
professionalism
4.8
responsiveness
4.8
punctuality
4.9

Filter reviews by category

Showing 1-25 of 246 reviews

Stephanie M.
06/2024
4.0
heating & air conditioning/hvac
  + -1 more
Scheduling was quick and easy. Service was good. Team communicated well. A bit pricier than I expected.
Description of Work: Air conditioner annual servicing
Rating CategoryRating out of 5
Yes, I recommend this pro

don A.
05/2024
5.0
lighting
  + -1 more
Hi, I enjoy leaving positive reviews, especially when I feel like a company went above and beyond what I would have expected. Steven (Durham I believe) called me to follow up on a recent issue that I had. He was extremely courteous and kind and made it a priority that my issue get fully resolved and I was completely satisfied. To be honest I wasn't expecting this. It was extremely kind. I really really appreciated it. It's a great feeling to know that a company in the service industry REALLY cares about how they did and to make sure that you're 100% satisfied. Kind regards Don
Description of Work: Gfci replaced

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Heidi M.
04/2024
5.0
plumbing
  + -1 more
The company is awe-inspiring. They Hire well and their training is as impressive. The work was completed as it had been quoted and no surprises. I highly recommend the company.
Description of Work: They replaced toilets and faucets and shut-off values.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Harry T.
04/2024
5.0
heating & air conditioning/hvac
  + -1 more
Visit exceeded expectations and was productive and very cost efficient and effective. I definitely will continue to subscribe to the maintenance program after my old equipment is upgraded.
Description of Work: Evaluate and assess a heating and cooling system over 30 years old.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$99

Brittney W.
01/2024
5.0
plumbing
  + -1 more
Did everything correctly answered all my questions gave me more information and understanding on what was going on with the issues and how it can be resolved and give me multiple options
Description of Work: Estimated plumbing repair and explained in detail the issues and resolution along with financing options. Very professional and friendly.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Lisa W.
01/2024
5.0
heating & air conditioning/hvac
  + -1 more
Best experience I’ve ever had with a plumber and company
Description of Work: Heat went out. It’s 25 years old. Can’t get a new one right now but in feb or march I’m getting one from Wisler.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,000

Rhonda G.
01/2024
5.0
heating & air conditioning/hvac
  + -1 more
Just a yearly check up on my hear pump
Description of Work: Just a check

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Brandon N.
11/2023
2.0
plumbing
  + -1 more
First let me say Ryan Bowman was excellent! I cannot say enough about his professionalism, courtesy and workmanship. As for every other person we came in contact with at Wisler, they were not as reliable. We were charged over $17,500 for a repair. There was an issue. Things happen and I understand. Not one employee believed it was their issue. It had to be something we did and wanted to charge us $99 for service call and over $500 more to jet a pipe. Not to mention it took another 3 days to get them out. No kitchen for Thanksgiving! After demanding it was not our issue or a grease clog and I was not going to pay anymore, they finally determined that they forgot to tie in a drain. We were told everyone at Wisler was involved. But other jobs were put in front of finishing ours resulting in delays fixing their issue taking 9 days. Total repair time Nov1 - Nov 28. Again not a problem with mistake. Problem with Management and the needling for money after spending over $17,500. Never again!
Description of Work: Repair sewer line

Rating CategoryRating out of 5
quality
3.0
value
2.0
professionalism
1.0
responsiveness
1.0
punctuality
2.0

$17,562

Response from Wisler Plumbing, Heating, Cooling, & Electric
Mr. [Member Name Removed], we greatly value you and your family as customers and part of the Wisler family. We are saddened that we failed you in such a way. The miscommunication between our dispatcher and field tech is no excuse for us not being out on Monday as you were expecting. It is not often we miss the mark because we have processes and protocols to help prevent this from happening. Our staff failed to follow these, and this is exactly what happens when that occurs and why we preach it so often in our company and as part of our culture. We believe everyone deserves an excellent level of service and clearly on the point of scheduling your revisit we failed to do so. We have reached out a few times to apologize and make things right and we truly hope to hear back from you so that we may have that opportunity. You and your family are important to us, and our values go far beyond just a job. We want to serve and that is our goal always with excellence. We look forward to hearing from you soon, may your holidays be blessed. Thank you again.

Denise G S.
09/2023
5.0
heating & air conditioning/hvac
  + -1 more
MIKE WALKER WAS AWESOME. THIS WAS A REPLACEMENT SERVICE DONE RIGHT. HE WAS PROFESSIONAL AND WAS NOT PUSHY. HE LETUS TALK OVER DIFFRENT PLANS. WHEN HE STARTED WORK HE WAS EFFICIENT. HE WORE COVERINGS FOR HIS FEET, FOR LESS DIRT TRAFFIC. HE FINISHED IN A TIMELY MANNER. HE DID NOT SMOKE OR PLAY LOUD MUSIC. WE WERE ABSOLUTELY PLEASED, HE REALLY KNEW HIS JOB, AND DID IT WELL. THANK YOU FOR SENDING SOMEONE WHO WAS THOROUGH AND ABLE TO EXPLAIN THINGS AS WE WENT. HE LEFT THE LAUNDRY ROOM CLEAN AND THE PRO QUALITY GAS HEATER WAS A PERFECT SIZE. THANK YOU. I WOULD RECOMMEND HIM TO ANYONE FOR PLUMBING NEEDS.
Description of Work: MIKE WALKER REPLACED OUR GAS WATER, WHICH WAS LEAKING INTERNALLY, HEATER WITH A NEW 40 GALLON ONE. HE ALSO INSTALLED A NEW EXPANSION TANK. HE DRAINED THE OLD WATER HEATER AND DISCARDED IT FOR US, FREE OF CHARGE. EXCELLENT WORK, QUIET AND EFFICIENT. HE LEFT THE LAUNDRY ROOM CLEAN.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,836

Anthony J.
04/2023
5.0
plumbing
  + -1 more
Hired waiting for installation date
Description of Work: Water filtering system

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Kimberly P.
03/2023
5.0
heating & air conditioning/hvac
  + -1 more
Josh came out to give us an estimate. He took his time, answered all our questions, knows his business, and was very personable.
Description of Work: An initial cost/work estimate

Rating CategoryRating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Andrew S.
01/2023
5.0
heating & air conditioning/hvac
  + -1 more
Dustin was super helpful & professional. He provided good communication until the problem was resolved.
Description of Work: Fixed heat pump condenser that had frozen over.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
3.0

Yes, I recommend this pro
$1,400

Rhonda F.
10/2022
5.0
ceramic tile, heating & air conditioning/hvac
  + 0 more
After other contractors offered an appt. 8 weeks from now, Wisler was here within four days!
Description of Work: Routine furnace maintenance with cleaning of evap coil and flame sensor

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Wisler Plumbing, Heating, Cooling, & Electric
Thank you so much! We try our best to get someone out to you as quickly as possible. Thank you for taking time to give such a lovely review.

Debra C.
09/2022
5.0
plumbing
  + -1 more
My old garbage disposal was replaced immediately and and work was done professionally and promptly.
Description of Work: Garbage disposal

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$600

Response from Wisler Plumbing, Heating, Cooling, & Electric
Thank you so much for such a kind review. We strive to be efficient and get the job done in a timely manner.

Dave G.
08/2022
5.0
ceramic tile, plumbing, drain cleaning
  + 1 more
Great! Those guys were on time, no issues and did great great work! Would highly recommend this Company and staff!
Description of Work: Drain cleaning and installing drain fill pipes

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$8,500

Response from Wisler Plumbing, Heating, Cooling, & Electric
Wow! Thanks! These are all things we strive for day to day in order to serve our clients to the best of our capabilities.

Debra C.
08/2022
5.0
ceramic tile, plumbing, home remodeling
  + 1 more
Went very well! They did an excellent job!
Description of Work: Needed a pressure release valve placed and new faucets in kitchen and bathroom.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,000

Response from Wisler Plumbing, Heating, Cooling, & Electric
Thanks, We believe in transparency and a job well done! Thank you for taking the time out of your day to write such a kind review!

Terri M.
08/2022
5.0
plumbing
  + -1 more
Excellent Wisler is the best plumbing company in this area Everyone is very professional and knowledgeable I would highly recommend them
Description of Work: My mother’s toilet broke and Marlin came out at midnight and worked until everything was done

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$790

Response from Wisler Plumbing, Heating, Cooling, & Electric
Thank you for allowing us the pleasure of your business. We will continue to set the bar high in order to serve our customers with the utmost highest standard.

jeanne S.
08/2022
5.0
ceramic tile, plumbing
  + 0 more
They did a wonderful job. Very professional, prompt, knowledgeable. They worked 12 hours straight on the first day. Excellent communication.
Description of Work: Replace water line because of a major leak under the house.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Wisler Plumbing, Heating, Cooling, & Electric
Thanks! Here, at Wisler we value your time and we know you have more important things to tend to. Which is why we put so much emphasis to hire & train highly skilled technicians and for our trucks to be fully stocked in order to get the job done then and there!

Steve R.
05/2022
5.0
plumbing
  + -1 more
We wanted the main waterline from house to street, and hot water heater replaced. After reading reviews, we chose Wisler Plumbing and Heating to do this work. Wisler reached out daily in advance to let us know who was coming to perform the work. Each employee we met was very professional, responsive, and diligent with their duties. Davey provided us with a quote for this work. Hats off to Matt for replacing the water heater! The waterline was a difficult project, due to the location. Adam and Wes did an outstanding job, excavating, replacing the water line, and for their work on restoring our yard. We will definitely use Wisler Plumbing and Heating again for any projects we may have in the future!
Description of Work: Replaced water heater, and main water line from house to street

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Wisler Plumbing, Heating, Cooling, & Electric
Thanks! Our highly trained technicians are extremely knowledgeable and are happy to help with making a difficult situation as painless as possible. Thank you for taking the time to leave such a wonderful review!

Dan F.
04/2022
5.0
ceramic tile
  + -1 more
Justin Harris was excellent, on time and very knew how to make us happy. Wisler Plumbing is first rate!
Description of Work: Find and repair a leaking bathroom sink drain

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Carolyn E.
04/2022
5.0
ceramic tile, plumbing
  + 0 more
Things went great. Beautiful new high quality facet installed. Very happy.
Description of Work: Replacement of facet in Kitchen

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

cheryl P.
04/2022
5.0
ceramic tile, plumbing
  + 0 more
Very good were prompt courteous and professional..they knew what they were doing and did it well
Description of Work: Drain and spigot

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Scott S.
04/2022
5.0
heating & air conditioning/hvac
  + -1 more
Great, excellent job done professionally
Description of Work: New ducts run

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$6,300

Andrea S.
04/2022
5.0
ceramic tile, plumbing, wells
  + 1 more
Great! On time, cheerful personality, explained everything.
Description of Work: Replace irrigation pump

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,200

Response from Wisler Plumbing, Heating, Cooling, & Electric
Wow! Thanks! These are all things we strive for day to day in order to serve our clients to the best of our capabilities.

Andrea S.
03/2022
5.0
wells
  + -1 more
Tyler Hodges always does a good job for us!
Description of Work: De-winterize irrigation pump
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from Wisler Plumbing, Heating, Cooling, & Electric
[Member Name Removed], Thank you for giving Tyler such a glowing review! We have the best team and clients alike!

Contact information

405 Industry Blvd, Rocky Mount, VA 24151

http://www.callwisler.com

Service hours

Sunday:
Open All Day
Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day

Licensing

Bonded

Insured

Licensed*

Trade License Number
2710043269
Trade License Locale
Virginia
Trade License Authority
Virginia: Contractors
Trade License Expiration
07/31/2024

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Plumbing,
Water Heaters,
Drain Cleaning,
Water Filtration and Softening,
Heating and Air Conditioning,
Wells and Pumps,
Appliance Repair - Small,
Generator,
Electrical

FAQ

Wisler Plumbing, Heating, Cooling, & Electric is currently rated 4.7 overall out of 5.

Sunday: Open All Day

Monday: Open All Day

Tuesday: Open All Day

Wednesday: Open All Day

Thursday: Open All Day

Friday: Open All Day

Saturday: Open All Day

Wisler Plumbing, Heating, Cooling, & Electric accepts the following forms of payment: Check
Yes, Wisler Plumbing, Heating, Cooling, & Electric offers free project estimates.
Yes, Wisler Plumbing, Heating, Cooling, & Electric offers eco-friendly accreditations.
No, Wisler Plumbing, Heating, Cooling, & Electric does not offer a senior discount.
Yes, Wisler Plumbing, Heating, Cooling, & Electric offers emergency services.
Yes, Wisler Plumbing, Heating, Cooling, & Electric offers warranties.
Wisler Plumbing, Heating, Cooling, & Electric offers the following services: Plumbing, water heaters, air conditioning, heating, generators, electrical, drain cleaning, water quality, repairs, installations and servicing.

Contact information

405 Industry Blvd, Rocky Mount, VA 24151

http://www.callwisler.com

Service hours

Sunday:
Open All Day
Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day