BROOKS IRRIGATION

Did not go well. Tech showed up late, but didn't worry about that. Tech was friendly enough, looked at the situation and said he had to get parts - that he would be back in an hour. More than 2 hours later, and he did not return. Called the company to ask where the tech went. Turns out he went on another call and got delayed there. Never bothered to contact us to let us know - just left us hanging all afternoon. Called the company back again and told them to forget it. We will find a company that realizes the importance of communication and value of a client's time.

unknown

After moving into my 40 year old home in the spring, I quickly identified that my irrigation system was outdated and not working properly. Brooks Irrigation and Lighting was recommended by a friend. Appointment was easy to schedule. During the appointment, the technician and I discussed options and reviewed my watering needs. Technician was professional offering suggestions to maximize benefits of the irrigation system. Complete estimate was provided, from that point forward no additional work was needed on my part. Brooks Irrigation handled permits, Miss Utility, trenching, certified back flow testing etc. Work began within a week of accepting the estimate. Once the installation was complete the service technician did a walk thru to ensure we were satisfied and also reviewed the controller settings. After two weeks I recognized a leak in the yard, a service technicial was there the same day to repair a faulty fitting. My system was back up and running quickly. Of course without a fee as parts were under warranty I was so pleased with the process, that I have contracted with Brooks Irrigation to provide my spring start-up and fall winterizations. Having gone through a full season with the company and am considering them for my lighting needs. Thanks Brooks Irrigation and Lighting for making the process so easy!

FANTASTIC!!!. THE OWNER SUPERVISED THE ENTIRE JOB FROM START TO FINISH. HIS TEAM WAS VERY COURTEOUS AND PAYED ATTENTION TO EVERY DETAIL AND QUESTION WE HAD. THE SYSTEM WORKS PERFECTLY AND IS EXACTLY AS WE EXPECTED. WE LOOKED AT SEVERAL OTHER COMPANIES AND MR. BROOKS WAS THE OBVIOUS CHOICE. WE HAVE REFERRED HIM TO MANY OF OUR FRIENDS AND THEY ARE AS PLEASED AS WE ARE. IF YOU ARE LOOKING FOR A FULL SERVICE IRRIGATION AND LIGHTING COMPANY, BROOKS IRRIGATION IS THE WAY TO GO. WE WILL NEVER LOOK ELSEWHERE... A+++++

Brooks is great to work with. They are responsive and knowledgeable. We will continue to work with them and recommend their service.

1. Brooks did not accept responsibility for fixing the leak that their repairman caused. 2. Grossly overcharged ($225) for fastening three clamps on the sprinkler line. Claimed that the extra charge was for "travel time". 3. Came to do the repairs during a time when I was not home. I had advised them that I was going out of town and to call first, which they did not. 4. Then they had the gall to issue a separate invoice for $150 for services they never performed!! Fraud?? 5. Took me to court for the outstanding balance (including the fictional $150) when I refused to pay more than $100. I noted from the court records I obtained online that there are currently six pending cases brought by Brooks Irrigation. Apparently others are not thrilled with the obscene overcharging. My recommendation is to stay away from this company unless you have plenty of money to throw away or an overwhelming urge to visit the Hanover County, VA, courthouse!