Southern Trust Home Services

One star seems high.A tech came here to do a checkup on A C unit to satisfy service contract.He was in the basement around 20 minutes and came upstairs with pictures of what he said was my furnace fan and A C coil.They were fully clogged with dust.Plus I had a bad switch and the unit wasn't running right.Left a estimate of over $1,200.00 to fix it.Thought that was high so I called another company to check it.I went downstairs with the tech to look at the problem.He removed the cover panels and both the coil and fan were clean.Wasn't even the same fan type that was in the picture.He checked switch and unit and both were fine.Total cost $50.00 for service call.Will be telling everyone I know about Southern Trust.I might be old but I'm not stupid.

They are really good, they sent someone out quick. They text you a picture of the technician and time they will be there. James out tech guy was awesome. He really knows his job. He explained everything to us and showed us options to get what we need. He is very nice and professional. Definitely will recommend them to everyone.

They were pretty safe, courteous and wore protective gear. They cleaned up after themselves for the most part and we haven't had any problems since. They even sent me a text picture with who was coming to my house!

I really appreciate all of Craig’s hard work with dealing with my air conditioning. Three weeks ago my A/C quit working during a weekend with 90+ degree temps and Craig was able to repair the unit, adding freon, and get it up and running again fairly quickly. Unfortunately, my unit (which was really old) finally gave out a week ago. I called first thing the next morning and Craig was able to respond very quickly and upon determining that the AC unit needed to be replaced, he took care of arranging everthing so that the new unit could be installed the next day. Not wanting to leave me without any AC, he added more Freon hoping it would hold until the next morning when the unit would be replaced. He arrived promptly at 8:00 am and worked all day to get the new unit installed. I really appreciate his professionalism and knowledge, he took the time to explain everything to me. Thanks again!!!

Jarrett Hodges did a great job in replacing my water heater. He was very professional, polite and worked well with Craig, who was replacing my AC unit at the same time. Once the installation was complete, Jarrett took the time to explain the unit to me and how to shut it off in case of an emergency. I appreciate his hard work. Thanks again!!!

Excellent! Tech Craig Smith was truly a professional, I would highly recommend this company for it's professionalism, promptness and service!~

My first experience with Southern Trust was positive. We had a clogged drain, and they were the only company I could get in touch with on a Saturday. The person they sent to snake the drain was courteous and professional. I was actually so impressed by him that I purchased a year of their "Total Care Club." Fast forward one week, when I was having an issue with my upstairs HVAC. They sent a technician to come out and have a look. He poked around for over an hour and couldn't find anything. He then had to call his "buddy" who knows something about Carrier HVAC systems (since he apparently did not know anything about them), and he then concluded that we had a "mismatched system." Our compressor outside, he said, was made to run on the newer R410a refrigerant, while the upstairs air handler was made to run on the older and now obsolete R22. His solution? We needed to replace THE ENTIRE SYSTEM, inside and out, and that if we wanted something comparable to what we have now, it was going to cost us roughly $12,000! I thanked him for his time and, as politely as I could, told him that I was fairly certain he had made a mistake. We have a Carrier Infinity HVAC, which is Carrier's top of the line system, and it is sensitive enough that it simply wouldn't run if the systems were mismatched like this. I paid him for the service call and showed him to the door. The next day I got a call from Southern Trust. They wanted to make sure I was happy with my service call. I wasn't happy, and I conveyed as much to the woman on the phone. She passed the message along to Roger (service manager?), who called me back to discuss the issue. I told him the story that I just told you, and he told me that he was going to side with his guy until I got a second opinion, and that I should call him back when I did and that he would refund the cost of my service call if it turns out that the problem was misdiagnosed. I told him that was fair. I called an in-town Carrier dealer, and they sent a technician out to take a look at my system. He confirmed what I already knew: that we did not have a mismatched system. "Whoever told you that has no business working on HVAC systems. I've been looking at your system for five minutes and I know it's not a mismatched system," he said. When all was said and done, we did need a new compressor, which wasn't cheap, but it was a far cry from a $12k total replacement. At this point I called Roger back to see about getting reimbursed for the cost of the service call. And to my shock, Roger had conveniently forgotten all about our conversation! He had no idea who I was, and had no memory of our conversation, or so he said. He took down my name and told me he would call me back in the morning. Five days later now and I'm still waiting for that call. I was optimistic about Southern Trust after my first visit, and I thought for sure I had found a home service company that I could keep on my speed dial and call for any and all emergencies. That changed very quickly when they sent a technician who either 1) had no idea what he was talking about or 2) was trying to take advantage of me. From subsequent conversations with former employees of Southern Trust, I know that their service guys work on some kind of commission plan, so I'm guessing he was just trying to jack up his paycheck. This experience was unfortunate not only because of the technician that they sent, but more significantly, for the company's unwillingness to side with the customer when the customer was clearly in the right! No technician from Southern Trust will ever set foot in my house again. I encourage you to read other reviews on here and other media for similar stories of price-gouging.