EXPRESS DELIVERY & MOVING

I contracted Express Delivery to deliver furniture that I purchased from Big Lots. They agreed to pickup my items and deliver them on May 21, 2008 before 6:00 PM for a charge of $50.00. At 5:30 PM that day, I attempted to contact Express Delivery to ask where my items were. I received no response. I contacted a manager at Big Lots who informed me that my entire order was still at the store. The manager at Big Lots was able to directly contact the delivery driver and had him then get in touch with me. The driver informed me that my order was never placed in his paperwork for the day, and he had no idea that I was due a delivery. The driver stated that it was after hours for him, but offered to deliver my items anyway. The driver finally delivered my items, without the assistance of his helper at 7:30 PM. This "guaranteed" company failed to honor our verbal contract, proving to be in place by the charge placed on my credit card. When I contacted them the same day, May 21, to discuss their error, the receptionist stated that a manager was not in and then did not answer my phone calls for the rest of the day. I called the next day, May 22, also with no response. On May 26, I was finally contacted by the owner or manager, Anthony Miller. He apologized for my inconvenience and promised me a refund amounting to half of the delivery fee I paid. (total refund $25.00) It is now September and I have not received my refund nor have I been contacted by this company or any of its employees even after sending an email at the end of July 2008. I have also contacted the BBB who attempted on my behalf to contact this company. The case with the BBB has been closed as of today because this company failed to respond to the BBB.