They should be more explicit about their area served. I had to fill out MY information to get a response from them in the form of a phone call. When I said it was in McCoy he said we don't serve that area- thanks for thinking of them.
Description of Work: Siding and gutter repairs- their ad says they cover Blacksburg area- our property has a Blacksburg address but is in the hamlet of McCoy.
Rating Category
Rating out of 5
responsiveness
2.0
Response from Empire Siding & Windows
Thank you for your feedback. You are correct in saying that you are outside our service area. We politely informed you of this in a timely fashion when we returned your call. Also no work was completed for you. If you could kindly remove your review stating that work was completed 8/2/17. Thank you and good luck with your project.
Stephen F.
04/2017
5.0
replacement windows
+ -1 more
Fantastic job all around. Great communication and support. Fun to work with!
Description of Work: Replaced 24 windows with new vinyl windows and aluminum surrounds including repair to some rotten sills.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$9,400
James S.
01/2017
4.0
replacement windows
+ -1 more
very good .they did excellent work
Description of Work: replacement windows
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
Julie R.
11/2016
5.0
replacement windows
+ -1 more
Graeme (owner of Empire Siding & Windows) was very prompt about ordering replacement windows at no cost to me. They came in quickly (less than 2 weeks) and Graeme came himself to change out the old windows with the new. He was very courteous and installed the new windows quickly, removing & hauling off the old windows, He even cleaned the windows for me.I was very happy with the no hassle, replacement guarantee. This did not cost me anything. Julie R.
Description of Work: In 2010, I had my whole house's windows replaced by Empire Siding & Windows. The windows were guaranteed. In Oct of 2016, I called to report that 6 of the larger windows had small spots showing up inside the double panes. They needed to be replaced.
Rating Category
Rating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Carl B.
02/2016
5.0
replacement windows
+ -1 more
unknown
Description of Work: Replaced several dh windows and a large bay window in a 1960's house. Have used before and will likely use again. Both properties were rental properties. Very professional and installation is first class. Does what he says he will do.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$4,500
Response from Empire Siding & Windows
Thanks for your kind words.
Kathleen D.
12/2015
5.0
gutter repair, siding, replacement windows
+ 1 more
unknown
Description of Work: Siding and guttering. Outstanding job. Highly recommend.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$4,500
Response from Empire Siding & Windows
Thanks for your feedback!
lisa H.
11/2015
5.0
replacement windows
+ -1 more
unknown
Description of Work: Awesome service! Very professional!I would recommend Empire to ANYONE!I am absolutely thrilled with everything!
Rating Category
Rating out of 5
Yes, I recommend this pro
Joel G.
07/2015
5.0
replacement windows
+ -1 more
Excellent work, no mess. Employess were professional and fiendly. Would use again.
Description of Work: Window replacement
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$5,400
Timberly M.
10/2014
5.0
replacement windows, doors
+ 0 more
They came out and gave a estimate, we agreed to their estimate and they came out on date promised. We had vinyl replacement windows installed. Excellent job installing our new windows, no mess left , went over how to work the flip in easy to clean feature,done for price quoted. Excellent quality windows, as promised we save on heat and AC bill love the easy to clean, less outside noise coming in . Can't say enough good things about Graeme Andersen and Empire Siding and Windows. Getting ready to call them to have French doors replaced.
Description of Work: Replaced all our windows
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$4,000
Response from Empire Siding & Windows
Thanks for our great review. We work hard to do quality work for our customers. We appreciate the feedback.
Timothy S.
06/2014
5.0
replacement windows
+ -1 more
We did a complete window replacement. Graeme let us know from the beginning how it would work. The installers were efficient, clean and pleasant. The screens came in not of the proper configuration. Graeme would not rest until we were satisfied. Even though it was not their fault, nor really their issue, he followed through until the end. Nice folks, fair price. Not the cheapest, but by far and away better service than other window contractors we have worked with in the past.
Description of Work: Complete window replacement
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$4,000
Response from Empire Siding & Windows
Thanks for our great review. We work hard to do quality work for our customers. We appreciate the feedback.
Carlile R.
06/2012
5.0
siding, replacement windows, gutter repair
+ 1 more
I was satisfied with their quote They were very professional and responsive. They came out the day after I called. Their price is competitive.
Description of Work: Empire provided an estimate to install windows, siding, gutters, and shutters.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Empire Siding & Windows
Thanks for our great review. We work hard to do quality work for our customers. We appreciate the feedback.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Windows,
Siding,
Gutters,
Doors
FAQ
Empire Siding & Windows is currently rated 4.8 overall out of 5.
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Saturday: 8:00 AM - 12:00 PM
Empire Siding & Windows accepts the following forms of payment: American Express,Check,Financing Available,MasterCard,Visa
Yes, Empire Siding & Windows offers free project estimates.
Yes, Empire Siding & Windows offers eco-friendly accreditations.
Yes, Empire Siding & Windows offers a 5% senior discount.
No, Empire Siding & Windows does not offer emergency services.
Yes, Empire Siding & Windows offers warranties.
Empire Siding & Windows offers the following services: Windows, Siding, Gutters, Doors, and Insulation