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Dixie Building Products Inc

Garage Doors, Fireplaces, Gas Logs,

About us

we carry products from respected names like Desa, Vanguard, Empire Comfort Systems, Superior, Design Dynamics, Broilmaster, FireMagic and Wilmington. Additional phone - (877) 342-6780. Additional DBA - Dixie Fireplace Shop.

Business highlights

65 years of trusted experience

Services we offer

Log sets, fireplaces, gas grills, stoves, heaters & accessories.


Accepted payment methods

American Express
Discover
MasterCard
Visa

Reviews

4.828 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
82%
4
14%
3
0%
2
4%
1
0%


Rating CategoryRating out of 5
quality
4.9
value
4.5
professionalism
4.9
responsiveness
4.8
punctuality
4.8
Showing 1-25 of 28 reviews

Lee B.
06/2017
5.0
garage doors
  + -1 more
Unable to replace - too old - quoted me on 2 new doors installed. Price was good.
Description of Work: Replace damaged panels on garage door.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,700

Anita W.
06/2017
5.0
garage doors
  + -1 more
Thought I might have to replace door. Only needed a repair
Description of Work: Garage door repair

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Mark C.
03/2017
5.0
garage doors
  + -1 more
Overall, good.
Description of Work: One of the garage door openers was malfunctioning and had to be replaced, because replacement parts for the older opener (installed by Dixie in late 2001/early 2002) were no longer available.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$350

Michael K.
01/2017
5.0
garage doors
  + -1 more
Called in the morning. Man can by early afternoon. New springs in about 1 hour. Very professional
Description of Work: Replaced garage door springs

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$260

Mona F.
03/2016
5.0
garage doors
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Herman A.
03/2016
5.0
garage doors
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Ruth K.
02/2016
5.0
garage doors, gas logs
  + 0 more
unknown
Description of Work: Annual gas log maintenance.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0

Yes, I recommend this pro
$96

Bruce S.
11/2014
2.0
fireplaces, gas logs
  + 0 more
Never did actually for the work to be done.
Description of Work: I asked for the price to install gas logs. $125.00. But they refused to install gas logs I had purchased somewhere else.

Rating CategoryRating out of 5
value
3.0
professionalism
2.0
responsiveness
1.0
punctuality
1.0

$125

sherri W.
01/2014
4.0
fireplaces
  + -1 more
We bought a gas vent free fireplace from Dixie Products and one of their contractors installed the fireplace; the contractor's work was about a B.
Description of Work: .

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro

Donald W.
10/2013
5.0
garage doors, gas logs
  + 0 more
Provider suggested products that were within our reach, against higher priced ones He gave suggestions for self installation. Including safety check of existing chemney (I have had experiance working with Propane) Offered to have someone come out and check unit before lighting up.
Description of Work: Advice and sale of gas logs for our fireplace. Very professional, realistic advice.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$600

Jack P.
08/2013
4.0
garage doors, chimney repair, fireplaces
  + 1 more
They did very good work, but the crew was somewhat surly (shouting at each other, with a good deal of profanity). They were fair about cleaning up after themselves.
Description of Work: Installed a woodburning fireplace and chimney, as well as a smokestack for a woodstove

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
3.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$12,000

Claudia K.
06/2013
5.0
garage doors, fireplaces, gas logs
  + 1 more
Essentialy he sat down and simply showed me how to do it properly. But since every time one comes out they will charge close to $100, my service person suggested to do a service (which was nice to suggest) and changed a switch. I was very happy with the service provided and found him to be very competent and reliable. I will stay with Dixie. Thank you!
Description of Work: I thought my fireplace was boken but it turned out to be just wrongly used by me :-(( An on and off switch was exchanged as well.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$125

Brethard H.
06/2013
5.0
garage doors
  + -1 more
Excellent and guick. Took under an hour for both doors.
Description of Work: Replaced both torsion springs in my two garage doors. One had snapped so I had him do both while he was here.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$350

Martha G.
04/2013
5.0
garage doors
  + -1 more
Associate came out to give us an estimate on replacing our existing garage doors. He was very friendly and professional, no hard sell, but took time to answer our questions and show us samples. We ordered the doors and were very pleased with the service, quality and the attention to detail. The doors looked exactly like we thought the would and are operating very well. In install crew was very neat and left the area clean and clear of all debris. We also had a keypad installed.
Description of Work: Replacement of existing garage doors, installation of entry pad.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,400

Susan D.
03/2013
5.0
fireplaces
  + -1 more
The whole experiene was great from the first time we walked in the store. They knew their product,explained how to use Enviro insert. Works just as told it would.
Description of Work: The guys came to our house to remove wood stove and put in a wood insert.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,000

Teanessa A.
10/2012
5.0
fireplaces
  + -1 more
We weren't sure what we wanted, and the salesperson was extremely helpful, listened to our needs, and gave us thorough information so that we could make a good, informed decision. They also assured that we had all of the material we would need to convert our home from a standard wood stove to the direct vent propane stove.
Description of Work: We purchased a fabulous cast iron gas freestanding stove from Dixie Products. We then had their professional convert the stove from natural gas to liquid propane. We've never had any issues whatsoever with the stove since we've bought it.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,200

Harold R.
02/2012
5.0
fireplaces, gas logs
  + 0 more
All I can say is that it went great ! we are very happy customers. I would have no problem recommending them.
Description of Work: I had a direct vent installed in my family room. They removed my ventless unit , cut hole in wall installed pipes and installed the new unit. All in a couple of hours. They arrived on time, and the sevice guys very professional and friendly.All

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,700

Frank F.
01/2012
5.0
fireplaces, gas logs
  + 0 more
Very pleased with their service and their price. Technician showed up at the scheduled appointment time, got the work done promptly and cleanly and there were no surprises.
Description of Work: We were unable to get our gas fire logs to ignite. They came out and cleaned and adjusted the unit and it has been working beautifully since then.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$85

Frank F.
01/2012
5.0
garage doors
  + -1 more
We called on a Monday and were told that the technician was off that day but would call us back on Tuesday. We received a phone call around 8:30am Tuesday morning and he came to house early afternoon right at the time that was agreed upon. He did need an additional part and made arrangements to return early the next morning. He arrived on time again and got the part replaced quickly and did a very nice looking job with it. (I thought we were going to have to drill holes through the door to properly secure the bracket but he got it done without having any exterior signs of the work). On a related note, we also had them repair our garage a little more than a year ago when the spring broke. It was an enclosed tube spring for a double garage and they were one of the only companies I could find that could even do the work. That work was also done on time and at a very reasonable price. I will continue to call on them anytime I need any work done on my garage door and have referred them other friends and family.
Description of Work: We discovered the bracket that connects the garage door to the drive track was tearing loose from the door. They came and removed the old bracket and replaced it with a larger bracket that better distributes the load generated when opening and closing the door.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$96

Barbara T.
01/2012
4.0
fireplaces, gas logs
  + 0 more
We are currently having an issue with the logs cutting in and out, and I am having a little trouble getting the service men out. They did come when they said they were going to and were punctual with the initial visit.
Description of Work: They installed some gas logs that we recently purchased and cleaned out the fireplace area for us.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
3.0
punctuality
5.0

Yes, I recommend this pro
$850

Joel G.
10/2011
5.0
fireplaces
  + -1 more
They were pleasant and responsible. When a piece appeared not to fit correctly, they hammered me out a customized piece to replace the frontal bit that was not sized right at no extra charge. They were a little pricey.
Description of Work: I used Dixie Building Products to install a wood stove.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,700

Bob P.
08/2011
5.0
garage doors
  + -1 more
My garage door spring snapped and we use that door for our primary entry and exit from the house. We called them and they came out and fixed it the first time.
Description of Work: Dixie Products was awesome! I called Dixie on the phone and they knew exactly what piece needed to be replaced and gave me a date when they could be there. They did what they said they would do.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$115

Andrea F.
07/2011
5.0
garage doors
  + -1 more
The gentleman that came out did a wonderful job. I don't know anything about garage door openers so he told me the one he wanted to put in and that it was a good one. He was there when he said he would be. He didn't tie up my time. He was very efficient and very quick. I did have a few issues with the garage door opener and I called him back. He was right there and took care of it. The price was very reasonable and it wasn't outrageous. They were recommended to me. I didn't do any other estimates. He was very punctual and I would use him again.
Description of Work: I used Dixie Building Products to replace my electric garage door opener.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Gregg O.
01/2011
4.0
garage doors
  + -1 more
The job went very well and I had no complaints at all. They did what they were supposed to do and showed up when they said they would. They did a good job.
Description of Work: I used Dixie Building Products Inc last month.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$2,000

Linda C.
03/2010
5.0
garage doors
  + -1 more
The technician was on time, knowledgeable and friendly. The work was done quickly and reasonably. We'd definitely use them again.
Description of Work: We called Dixie Products to come install a keyless entry pad on our garage door and to do some adjustments to one of the garage doors that wasn't working properly.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$138
    • 1(current)
    • 2

Contact information

3342 Melrose Ave NW, Roanoke, VA 24017

www.dixieproducts.com

Service hours

Monday:
7:30 AM - 5:30 PM
Tuesday:
7:30 AM - 5:30 PM
Wednesday:
7:30 AM - 5:30 PM
Thursday:
7:30 AM - 5:30 PM
Friday:
7:30 AM - 5:30 PM
Saturday:
9:00 AM - 5:00 PM

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Garage Doors,
Fireplaces,
Gas Logs,
Chimney Repair,
Appliance Sales and Installation,
Water Heaters

FAQ

Dixie Building Products Inc is currently rated 4.8 overall out of 5.

Monday: 7:30 AM - 5:30 PM

Tuesday: 7:30 AM - 5:30 PM

Wednesday: 7:30 AM - 5:30 PM

Thursday: 7:30 AM - 5:30 PM

Friday: 7:30 AM - 5:30 PM

Saturday: 9:00 AM - 5:00 PM

Dixie Building Products Inc accepts the following forms of payment: American Express,Discover,MasterCard,Visa
No, Dixie Building Products Inc does not offer free project estimates.
No, Dixie Building Products Inc does not offer eco-friendly accreditations.
No, Dixie Building Products Inc does not offer a senior discount.
No, Dixie Building Products Inc does not offer emergency services.
No, Dixie Building Products Inc does not offer warranties.
Dixie Building Products Inc offers the following services: Log sets, fireplaces, gas grills, stoves, heaters & accessories.

Contact information

3342 Melrose Ave NW, Roanoke, VA 24017

www.dixieproducts.com

Service hours

Monday:
7:30 AM - 5:30 PM
Tuesday:
7:30 AM - 5:30 PM
Wednesday:
7:30 AM - 5:30 PM
Thursday:
7:30 AM - 5:30 PM
Friday:
7:30 AM - 5:30 PM
Saturday:
9:00 AM - 5:00 PM