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Custom Hardwood LLC

Flooring Sales and Installation, Hardwood Flooring Sales and Installation, Water & Smoke Damage

About us

Family owned & operated. Cost is determined by the job. Additional DBA - Roanoke VA Hardwood Floor Refinishing.

Business highlights

11 years of trusted experience

Services we offer

Commercial & residential, hardwood floor refinishing, repair, installation, work & sanding.

Amenities

Free Estimates
Yes
Warranties
Yes


Accepted payment methods

Check

Reviews

3.65 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
60%
4
0%
3
0%
2
20%
1
20%


Rating CategoryRating out of 5
quality
4.0
value
4.2
professionalism
4.0
responsiveness
3.4
punctuality
3.8
Showing 1-5 of 5 reviews

Bill R.
09/2017
1.0
flooring contractor
  + -1 more
The job lingered on well past completion date. The areas that needed new hardwood were unacceptable. The patches were plainly visible because of the exact repeating pattern. The new kitchen areas flexed because he cut off the tongues of several boards and not securely fasten to the sub-floor. All in all ended redoing the entire job a year later.
Description of Work: Hired Joe to refinish the upstairs of 1967 ranch house. He had to install new hardwood where some walls were removed and kitchen remodeled.

Rating CategoryRating out of 5
quality
1.0
value
3.0
professionalism
2.0
responsiveness
1.0
punctuality
3.0

$4,000

Beth A.
03/2016
5.0
flooring contractor, hardwood floor
  + 0 more
unknown
Description of Work: Joe sanded down hardwood floors from the 1960s that were in fair condition. One area had deep gouges where furniture had been drug around on it. After sanding, you couldn't see where any of those scratches were. Joe stained the floors to match an existing refinished floor in our living room. He did a long hallway, a pretty big bedroom and a large closet

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

Christina G.
10/2013
5.0
flooring contractor, hardwood floor
  + 0 more
The owner of this company, Joe Russo is FANTASTIC! First of all, he was precisely on time for every appointment. When he said he would be at my house at 10 o'clock, he was in my driveway at exactly that time. He walked in and immediately told me so much information about my floor such as type of wood, finish, etc. showing he clearly knows his profession very well. My floor was extremely challenging as it was originally two separate rooms and when the existing floor was removed there were holes, concrete patches and two different types of wood. Other contractor were daunted by the challenges, but not Joe. He used his skill and artist eye and created this beautiful inlay in my floor which not only repaired the holes but it also joined the contrasting wood varieties perfectly as if it was originally designed that way. He kept me informed and asked my opinion during the entire process. He even helped move the heavy appliances (refrigerator, oven). Everything was kept clean and neat disposing of the trash in the can outside instead of leaving it for me to clean up. He even vacuumed my living room carpet before he left on the last day. I feel so fortunate to have found this contractor. My floor now looks gorgeous!!! He's by far the best contractor I have ever worked with and I can't wait to have him refinish the rest of the floors in my house.
Description of Work: Had wood floor repaired and refinished.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$600

Sheila D.
02/2012
5.0
hardwood floor
  + -1 more
Joe Russo was recommended to us by another service. Many of the other hardwood refinishers would not take our job because it was "too small"....Joe was courteous, explaining everything and offer options. Started the job on time and finished on time. Also gave us an amazing quote for refinishing our upstairs rooms. Great do to business with a small business that really caters to his clients needs :)
Description of Work: Refinishing of hardwood floors in a small bedroom and hallway. Removal of some old linoleum in the hall, then sanding and finishing of the entire area.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$700

william C.
04/2011
2.0
flooring contractor
  + -1 more
Had second story floors done by Tran's. Ok job, done in timely manner, but not to our specifications. Went with Joe Russo's Custom Hardwood, 3rd gen.! Stressed from initial contact/estimate that work would need to be completed during Spring Break week. Joe stated he had a small job scheduled that week, but could get a 'second crew' to work our house. Stated he may be able to start Monday afternoon or Tuesday for sure. Initally said job could be done in three days, but with staining and recommended repair, he would need two additional days. Now says staining needs only a couple hours to dry and then can coat with poly to follow with two hours dry time then recoat. Mentioned to Joe that I thought manufacturer's recomended dry time was a little longer that that. To which he replied, "Oh they always exagerate those times to be on the safe side." Ah dude this is my house! It is now Friday they are still sanding. Work ethic? After stressing to Joe that work needed to be completed by end of week (which he assured it would, with a possibilty of touch up on Saturday) all available staff show up at 10:30 to "get right on it". There was no second crew, all employees are a total of three including Joe. Mentioned the fact that it is Friday with sanding still needing to be done, Joe then 'remined' me that the job would take 5-7 business days! All in all, not recomended. If you go with him, put completion date in contract with reduction of payment for each day past. Also, read his contract, it tries to void all consumer rights.
Description of Work: Approx. 1500 sq ft of floor to refinish with suggested repair of approx. 9 ft sq floor. resanded , stained and refinished with poly.

Rating CategoryRating out of 5
value
3.0
professionalism
3.0
responsiveness
1.0
punctuality
1.0

$2,600

    Contact information

    unknown, Roanoke, VA 24013

    customhardwoodfloors.webs.com

    Service hours

    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM
    Saturday:
    8:00 AM - 5:00 PM

    Licensing

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Flooring Sales and Installation,
    Hardwood Flooring Sales and Installation,
    Water & Smoke Damage

    FAQ

    Custom Hardwood LLC is currently rated 3.6 overall out of 5.

    Monday: 8:00 AM - 5:00 PM

    Tuesday: 8:00 AM - 5:00 PM

    Wednesday: 8:00 AM - 5:00 PM

    Thursday: 8:00 AM - 5:00 PM

    Friday: 8:00 AM - 5:00 PM

    Saturday: 8:00 AM - 5:00 PM

    Custom Hardwood LLC accepts the following forms of payment: Check
    Yes, Custom Hardwood LLC offers free project estimates.
    No, Custom Hardwood LLC does not offer eco-friendly accreditations.
    No, Custom Hardwood LLC does not offer a senior discount.
    No, Custom Hardwood LLC does not offer emergency services.
    Yes, Custom Hardwood LLC offers warranties.
    Custom Hardwood LLC offers the following services: Commercial & residential, hardwood floor refinishing, repair, installation, work & sanding.

    Contact information

    unknown, Roanoke, VA 24013

    customhardwoodfloors.webs.com

    Service hours

    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM
    Saturday:
    8:00 AM - 5:00 PM