Crowning Touch Senior Moving Services

It did not go well. Our mirror to a curio was broken and they hid it. Instead of admitting they broke it they hid it. Not only did they break the mirror but when they cut themselves they bled on my wing chair which went to a sofa and love seat which had never been sat on. They turned the cushion so we would not see it and by laying the blood side down it also got on the chair covering under the cushion. Had they told us maybe it could have been cleaned but have tried everything to get the stain out. It is very large spots. They lied and hid what they done. They chipped our bedroom lamp and turned it to the back so we could not see it. They also put something heavy on our coffee table and end tables which were brass and glass. The frames were bent crooked. we had to throw the coffee table away and the end tables need replaced. Also broke a chest of drawers apart and made gouges and scratches on my cherry bedroom furniture. would I hire them again? Absolutely NO. This is a warning DO NOT USE THEM.I expected better for the amount paid

I thought it was a pretty difficult job for them, but they did a very good job. When I arrived in Tennessee, some of my antique furniture was damaged a bit during the move. Aside from that the service went well and I would recommend them, but think they could do better in terms of protecting furniture during the moves.

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The company ended up picking up large items I wanted to sell to take to their auction house. I would never use the company again. They refused to give me an itemized list of the items taken and occasionally I would get a check in the mail, not knowing what it was for or what was sold. Then eventually, the checks just stopped. I never knew what was going on and they refused to inform me.

They were very good. I do not remember how much it cost because my dad actually handled the bill. They were very responsive and very respectful of my father's things, his needs and our needs. I liked them a lot. They came out and were very thorough on how the process would go because we have had to downsize the house and put my dad into a smaller apartment. They were very helpful and I am sure that their price was fair.

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This was my second time to use this company. The entire move went as planned. From loading our furniture on to the truck and unloading the furniture and placing it into the proper space of our new home. Very reasonable price for the service.

They did great!

Moving personnel arrived on time and completed all work as I had scheduled with Crowning Touch office prior to moving day. The cost was reasonable.

They came when they said they would, used furniture pads and I have no complaints at all. The price was reasonable. They are very unusual in that they have the moving service and the consignment shop and estate sales services.

Scheduling was easy and they were respectful of our items. The price is very reasonable there. They are very professional I would recommend them to anyone.

It went very well. Scheduling was very easy. They completed the move in the time frame they indicated they would . They were very respectful with our belongings. They were very caring and personable. I would recommend their services to others.

There were several problems with this moving company but the first I will mention is that our things were packed into previously used boxes with used packing paper. Moving is difficult enough without having to worry about bedbugs and lice. I am a biologist and spreading these pests in this manner is possible. Neither my husband nor I realized in time that the packers were carrying used materials into our house and we'd assumed that with the hefty price tag of over $9800 that only new materials would be used. We probably would have noticed in time to say something except that packing day is very busy and we were talking to the company owner who had shown up to help pack. She said that she was training a new packer, which I'm sure is true, but it also became clear that the company was short handed. Later on the second day of packing a young man who said he is the company's computer tech was brought in to help pack. And when it was time for the moving men to load the trucks there were only four for the majority of the time when there were supposed to be five. That made for a longer day. We had the three men promised for unloading but one again was the computer tech and his brother whom I had the impression was not a regular employee. Although they were nice and worked hard I wonder if they had had any training. They were rough on the new house scraping the walls in several places and tearing flooring in two spots. After the move we discovered that one of my best pieces of furniture was broken. It is just my opinion but I don't see how someone could have knocked a one foot hole in the top of an entertainment center without realizing what they had done. But no one said anything to us. Unfortunately the piece is very tall and we did not see the damage until a few weeks had passed and my husband was on a ladder. Then I emailed the company owner and sent pictures. I didn't even ask for anything because we were clearly past the contract time period of ten days for filing a claim. I was just letting her know about the problem and she responded that if we were only close enough she would come over with a roll of black tape and fix the furniture. I'm sorry but black tape on a nice piece of furniture! I think a simple 'I'm sorry' would have been easy since I did not ask for money or repair. Actually I didn't ask for an apology either but it seems like customer service is not to be bought for $9800. Now my husband and I are busy unpacking the last of the boxes. We are working on the woodworking tools in the basement. We are finding that everything was pretty much just tossed into the boxes. There are several expensive tools but fortunately they were tougher than my entertainment center. There were other problems like two last minute date changes and more minor damage to furniture but they seem like small stuff at this point. I cannot recommend this moving company to anyone especially if you want friendly customer service or actually any customer service at all. If you read other good reviews find out when they were written. I'll bet they were written back when the company had enough workers and trained workers.