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Carter's Cabinet Shop

Cabinet Making, Finished Carpentry and Woodworking, Countertops and Backsplashes

About us

Additional address - PO Box 12014, Roanoke, VA 24022; Family owned & operated.

Business highlights

71 years of trusted experience

Services we offer

Manufacturing of custom residential cabinets for new construction or remodeling; commercial casework; countertops - including laminate, granite, solid surface; woodwork & cabinet accessories.

Amenities

Free Estimates
Yes
Warranties
Yes


Accepted payment methods

Check

Reviews

5.016 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
100%
4
0%
3
0%
2
0%
1
0%


Rating CategoryRating out of 5
quality
5.0
value
4.5
professionalism
4.9
responsiveness
4.9
punctuality
4.8
Showing 1-16 of 16 reviews

Michelle C.
04/2017
5.0
custom cabinets
  + -1 more
The project went very smoothly. They responded quickly with a plan proposal and gave excellent guidance all along the way about cabinet and hardware choices as well as stain , glaze and countertop selections. Lee Ann was an excellent and experienced person to work with and her carpenter team was also super. They were able to install an entire layout for cabinets and make adjustments for places in my kitchen where the existing molding or the corners didn't meet perfectly. They showed up on time each day and did an excellent job of communicating with me daily as the installation progressed about outstanding issues. The quality of the cabinets as well as the carpentry work was superior and was worth the extra money to have reliable carpenters and sale staff with a wealth of experience. I am extremely happy with the end result and would heartily recommend them to anyone.
Description of Work: Entire kitchen remodeled. New cabinets installed. LeeAnn Carter, the owner, designed a beautiful floor plan for our new kitchen and made excellent suggestions for how to maximize the space. We also purchased our quartz countertops from them. The was a huge kitchen in a 25 yr old home and was a large project.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$30,000

Michelle C.
04/2017
5.0
custom cabinets, countertops, woodworking
  + 1 more
They were excellent about helping me work through the details of an entirely new layout. Their measurements were careful and precise. When it came time for installation, the carpenters worked carefully to resolve any difficulties with the cabinets matching up perfectly in the corners and places where my old house wasn't "neat and square". They were timely and worked with my contractor to accommodate with his schedule for installation. I have been thoroughly pleased with their work. They worked with the granite countertop resource to coordinate delivery and installation. Very satisfied with overall product and quality of service as well as quality of cabinetry!
Description of Work: replaced entire set of cabinets in kitchen

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Sonj M.
04/2016
5.0
custom cabinets
  + -1 more
It went well.
Description of Work: Build custom cabinets. We loved the kitchen cabinets, they customized it how we wanted and they did a very good job. They were awesome!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$14,000

joan L.
01/2016
5.0
custom cabinets, woodworking
  + 0 more
It was expensive. They put the wrong kind of screws with the knobs but overall it was a pretty good job.
Description of Work: We used Carter's Cabinet for bathroom cabinets. They did a whole bathroom custom.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,500

mat C.
09/2015
5.0
custom cabinets, woodworking
  + 0 more
unknown
Description of Work: carter's provided cabinetry and mirror frames for our master bath renovation. we love our new cabinets, they are excellent quality. the installers were great - they were prompt, answered questions, and cleaned up. our only issue was with our salesperson. very frustrating to deal with - unable to answer questions adequately without a lot of repeat communications. we would use carter's again, but with a different sales associate.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$5,500

Jackie P.
08/2014
5.0
custom cabinets
  + -1 more
Awesome! I am so fortunate to have such beautiful work in my home. The cabinets step up in height as the ceiling height steps up with the slanted roof. Jason Sowers did all of the finish work, including trim between the top of the cabinets and the ceiling so that no dust bunnies are collecting up there. It started with Nick working with us for months to come up with the perfect design - one we kept changing. The man is a saint to answer all of my questions and spend much time on the details with me. Furthermore since I found it hard to go from what I had to what I was going to have, to be sure I had the right amount of rod space for hanging items and enough shelving for storage of shoes, purses, clothing that he provided us with extra shelves so that we had flexibility to do whatever we needed. Every cabinet was pre-drilled for both bars and shelving - you can move both to almost any level you need, so complete flexibility. Once every detail was chosen and defined, the work began. I needed the work done before August 1 which put them on a tight build schedule in the shop but they got it done and scheduled the work for July 28th. Three men arrived as scheduled and the majority of the work was done in one day - 8 closet cabinets, 16 large deep drawers, and 8 cabinets over the closet cabinets for stuff we don't use often but need to store. The next day Jason returned to do all of the finish work for us - trim and hardware. Jason was extremely professional and meticulous, friendly and really wanted to do a great job for us which he did. I cannot say enough about the quality of the work and the ability to get just what we wanted - truly custom. We spoke with another well known closet company -they too worked hard to design for us but they had limitations. They could not go to the ceiling as Carter could, they did not offer trim work, their cabinets were much narrower and their cost 33% higher! It was an easy choice to make! I am happy to share pictures, would post but not sure how to do that. The cabinets are deep with one side being deeper than the other to match the space available on either side of the window in the room. They are in a cherry finish - not wood but looks like wood. Wood is available for a little more money but given the beauty of this product and the closet being the setting, this was perfect.
Description of Work: We had a closet (really a small room) of 5 closets and a vanity area. We tore that out and had Carter's install closet cabinets and drawers floor to ceiling to take full advantage of the space.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$8,600

Response from Carter's Cabinet Shop
Thanks for your kind words. I have shared your feedback with my entire staff, including Nick and Jason. Greg Papenfus - General Manager

David O.
05/2014
5.0
custom cabinets
  + -1 more
Job was on schedule, on budget, they solved a problem that was not there making, staff was very responsive and friendly. I will use them in the future.
Description of Work: Installed office kitchen, foyer cabinet, custom desk with built in bookcase

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$6,800

Lowanda T.
04/2012
5.0
custom cabinets, woodworking
  + 0 more
Everything is holding up fine after 15 years. Their quality was great. Their price was reasonable. They were there on time and really did a good job. They are very professional.
Description of Work: I used Carter's Cabinet Shop.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

thomas H.
03/2012
5.0
woodworking, custom cabinets
  + 0 more
They were really good. They were professional. I would definitely use them again.
Description of Work: They replaced two cabinets with custom built cabinet.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$410

Linda C.
03/2012
5.0
custom cabinets
  + -1 more
I loved everything. I loved the way they worked with me and answered all my questions. Everything from planning to installation was perfect. I was very happy with the cabinets. Their prices were comparable to everyone else.
Description of Work: This company made our kitchen cabinets.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$11,000

Linda C.
02/2012
5.0
custom cabinets
  + -1 more
Contacted Greg Papenfus..he was great to work with..answered sooo many questions with patience and understanding..They stand behind their work and the cabinets were done in record time..Beautiful maple cabinets. The installation was smooth and professional.. I would definitely work with Greg and Carters Cabinets again..
Description of Work: Carter's Cabinets built and installed my kitchen cabinets..Start to finish

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$11,415

Marilyn H.
10/2011
5.0
custom cabinets
  + -1 more
My experience with Carter's Cabinet Shop has only been over the phone. Our interaction has been excellent. I never have had them come out for any work so far. However I have used their shop from another location several times in the past.
Description of Work: I last had interaction with Carter's Cabinet Shop about two weeks ago. I talked to them about general carpentry and cabinet making.

Rating CategoryRating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Kelley M.
08/2011
5.0
custom cabinets
  + -1 more
Overall went very well
Description of Work: All new cabinet doors with refinishing of and some replacement of wood. Original cabinets had been put in by Carter also.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$7,500

Marilyn H.
02/2011
5.0
custom cabinets
  + -1 more
These people are extremely professional and neat. The attention to detail both in building and installing are unmatched. Everything went smoothly. They were a couple hardware pieces short (because I chose more pulls and less knobs than they had estimated), and the pull out pantry doors were not ready upon install, but they did not hold up the job for those items, and they came back promptly to finish, and it is perfect! I even had them remove the top from an existing maple topped island, which they took to the shop for a cut and sanding, and they charged almost nothing for that. I did not even call for a second estimate this time I used them (although they beat out Lowe's and Home Depot prices the previous time!), as I would not trust this work to anyone else.
Description of Work: This is the second kitchen remodel job they have done for me. LeeAnn, a certified kitchen designer, provided detailed kitchen design drawings exactly to my specs. She, as ever, used every available square inch to advantage in my kitchen and her staff installed beautiful maple cabinets in my kitchen for a very competitive price. With LeeAnn's work, there is always consideration for crown mouldings, perfect finishing detail, beautiful hardware, and preparation for countertops (even if her company is not installing the countertops) as her cabinets all have wood tops and are not just open to below. Since I was using granite tile for the countertops, she installed a beautiful maple wood edging the perfect height to accommodate my tile, and the tops were complete with backerboard so installing the tile was a snap!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$18,000

Kelley M.
07/2010
5.0
custom cabinets, woodworking
  + 0 more
Overall went very well, no complaints.
Description of Work: Placed new cabinet doors including hardware and refinished exterior of cabinets.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$7,000

Carolyn E.
10/2009
5.0
custom cabinets
  + -1 more
Wonderful experience. Cabinets were custom made cherry. They'll keep making designs for you until you're satisfied, but we were happy with the first one they provided. There was a problem with one of the doors, which they fixed with now trouble. They also fixed some lights under the counters at no charge.
Description of Work: Installed new custom cabinets in kitchen.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$21,000

    Contact information

    2132 Shenandoah Valley Ave NE, Roanoke, VA 24012

    www.carterscabinetshop.com

    Service hours

    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM

    Licensing

    Bonded

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Cabinet Making,
    Finished Carpentry and Woodworking,
    Countertops and Backsplashes

    FAQ

    Carter's Cabinet Shop is currently rated 5 overall out of 5.

    Monday: 8:00 AM - 5:00 PM

    Tuesday: 8:00 AM - 5:00 PM

    Wednesday: 8:00 AM - 5:00 PM

    Thursday: 8:00 AM - 5:00 PM

    Friday: 8:00 AM - 5:00 PM

    Carter's Cabinet Shop accepts the following forms of payment: Check
    Yes, Carter's Cabinet Shop offers free project estimates.
    No, Carter's Cabinet Shop does not offer eco-friendly accreditations.
    No, Carter's Cabinet Shop does not offer a senior discount.
    No, Carter's Cabinet Shop does not offer emergency services.
    Yes, Carter's Cabinet Shop offers warranties.
    Carter's Cabinet Shop offers the following services: Manufacturing of custom residential cabinets for new construction or remodeling; commercial casework; countertops - including laminate, granite, solid surface; woodwork & cabinet accessories.

    Contact information

    2132 Shenandoah Valley Ave NE, Roanoke, VA 24012

    www.carterscabinetshop.com

    Service hours

    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM