I never heard from him again. I called several times and left messages but he never called back.
Description of Work: Bobby Edwards came to look at the house so he could give me a quote for painting the exterior trim.
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
Douglas H.
09/2015
5.0
house painters
 + -1 more
Bobby was great to work with and has a friendly work crew. I felt comfortable talking to them and having them around. His pricing was more reasonable than other quotes obtained. He focuses on quality and customer satisfaction and added a few extra services in at no cost (power sprayed my sidewalk and painted the shutters on my storage shed). Bobby did a great job on my house--it looks considerably better than it looked prior to his arrival and looks much newer than it's 50 year age. Bobby is knowledgeable about paints and stains and helped us to make the right cost/quality trade for the application. I had to wait longer than I wanted to due to a much rainier summer than usual, but in the end, it was worth waiting for. Thank you for a great job, Bobby!
Description of Work: Painted all external wood surfaces around entire perimeter of our large home. Prep work included scraping, sanding, caulking, pressure washing, clean-up, etc. Painted surfaces included trim, eaves/overhangs, two large garage doors, an entry door, two French doors, windows, a bay window, and shutters. Three different colors were used and each surface received two coats of paint.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$3,800
Sharon K.
06/2015
1.0
house painters
 + -1 more
A month passed, we received no written contract, no contact whatsoever. So we called back around mid-May to ask if we were still on his schedule. He was very polite and assured us that yes, we were still on his schedule, but he'd "just been so busy". He stated he'd call us a couple of days before he was ready to start the job to make sure it was a good time for us. We asked about the written contract and he said he'd bring it with him when he came to start the job. The middle of June, we still had not heard a word from him. So we called him again. Again he was very polite and said yes,, he was still planning to do the job. We asked for an estimated date when he could begin the work and he said he was out on a job and couldn't give us a date till he got back to the office and that he'd call us that evening or the next morning when he had his calendar available. The next day at 11:30am he left a voicemail message and said that he just couldn't give us a date, that we needed to understand he'd lost 25 days to rain already and he just couldn't commit to a date. He then said he didn't know what else to tell us, but "if we had any questions, we could call him". We cannot review his work, but we can sure review his customer service: Unreliable and Unprofessional.
Description of Work: After finding great reviews on Angie's list, we contacted Bobby Edwards in April, 2015, and asked him to come give us an estimate for removing the caulk around all the windows and doors in our home, recaulking and painting some exterior doors and trim work. He came out around April 13 to look at the scope of the project, told us he'd call the following Saturday with estimate. He left us a voicemail that day with a verbal quote of $1100. We were out of town that weekend, called him that Monday, told him we'd like to hire him for the job. We requested a written contract, he said that he'd mail us one and that he was pretty busy, it would be a few weeks before he could start the work and we agreed that would be okay.
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$1,100
Response from B N EDWARDS PAINTING COMPANY, INC
First, let me apologies to (removed member name) for being unhappy with our level of customer service. Please understand, we cannot paint in the rain. Damp weather is terrible for painting since it compromises the job's outcome-quality. We strive to give every customer a paint job that will hold up for years to come. If I feel the conditions are not right to give quality work, I will not come out to do a job just to get a paycheck. When our work does get backed up, we take the customers in order. I strive to make sure we are fair, as I've always done during in the 50 years of service. We apologies again to (removed member name) for the scheduling conflicts and would be happy to help find her a replacement contractor with more convenient scheduling. Thank you for your time and have a great day. Bobby Edwards Owner & President B. N. Edwards Painting Company, Inc. Member of the BBB and winner of the Roanoker's 2015 Silver award for "Best Painting Contractor"
Al K.
04/2015
5.0
house painters
 + -1 more
It went very well. Bobby and his crew are professional and cordial. If mistakes are made, he is eager to correct them. I recommend them highly. I am confident that all of his customers are more than satisfied with his work.
Description of Work: Complete interior painting--living room, dining room, kitchen, hallway, three bedrooms, two baths, including cupboards, cabinets, and trim.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$5,800
Lynda V.
04/2014
5.0
house painters
 + -1 more
He is a likable guy, great first impression. They did a great job
Description of Work: Painted trim around windows.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$800
Rachel L.
09/2013
5.0
house painters
 + -1 more
We were VERY happy with Mr. Edwards' company. From the first moment we contacted him, he was great about keeping the lines of communication open. From our first call, he kept us up to date with the project. He and his grandson painted our entire house and both were very professional, friendly and did a great job with the work. His estimate was the lowest out of the two estimates we received; however, we ended up choosing him because of how professional and knowledgeable he seemed while talking with us initially. He also seemed very authentic and honest (this is important). We ended up choosing a different color for the stain (after not liking the initial color we picked) and this wasn't a problem at all. Mr. Edwards was very understanding and always put us first. And best of all, our house looks GREAT! We even asked him for extra business cards so that we could pass out to our friends! Definitely go with BN Edwards - they are great!
Description of Work: Painted the exterior of our wood house with stain.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,000
Ruthie P.
07/2013
5.0
house painters
 + -1 more
We ended up selecting Bobby Edwards because his quote was much more reasonable than some other companies we called. He and his crew were very professional and kind. I felt comfortable having them around my home. We had a lot of rain so it ended up taking a little longer than expected but they always kept me updated on the delays and the work they did was great. I would definitely use them again!
Description of Work: Painted exterior trim, garage doors, front door of 2 story home on steep hill.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$2,800
MARYANNE H.
05/2013
5.0
house painters
 + -1 more
See above.
Description of Work: They painted the exterior of my home. We had terrible weather that month and it put them behind schedule but they kept us informed and showed up at each break in the weather and did as much as they could each time. I was very impressed by their professionalism.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,000
Response from B N EDWARDS PAINTING COMPANY, INC
(deleted member name), Thank you very much for your review! We enjoyed working for you. We are still in business. If you have any painting that needs to be done at a reasonable price, please do not hesitate to call 540-985-0777. Bobby Edwards
Carrie L.
11/2012
5.0
house painters
 + -1 more
Mr. Edwards responded quickly to my call and was very nice and very professional. His bid was very reasonable and he did a great job. My neighbors all said the work looked great and a couple have asked for his contact information.
Description of Work: Mr Edwards painted the exterior trim,shutters and doors on my 2-story house.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,200
Response from B N EDWARDS PAINTING COMPANY, INC
Ms. [member name removed], Thank you very much for your positive review! We enjoyed working for you very much. If you need any painting done, call our business at 540-985-0777. We always give reasonable prices to our repeat customers. Bobby Edwards
William E.
03/2012
5.0
house painters
 + -1 more
It's been about five or six years since the last time he was here. He may do interiors, but I don't know. We've only used him for exterior. He is reliable and professional. He shows up till the job is done, and he does a good job. I think he's very reasonably priced for what he does. We have an old, big Victorian house, so it is difficult to get everything sanded off and smooth. With someone else, it would probably cost us more than what we would be willing to pay. The house looks good. He's very polite, honest and neat. He's a very affable person, nice to deal with. We like his price and his work, which is why we've been back to him a number of times.
Description of Work: Bobby Edwards from B N EDWARDS PAINT & WALLCOVER has painted the outside of our house five or six times over the years.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from B N EDWARDS PAINTING COMPANY, INC
[member name removed], Thank you very much for your review. You are a wonderful customer, and we enjoyed painting for you. We are still in business, so if you need any painting done, call 540-985-0777. We always give great prices to our repeat customers. Bobby Edwards
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Exterior Painting,
Wallpaper
FAQ
B N EDWARDS PAINTING COMPANY, INC is currently rated 4.8 overall out of 5.
Sunday: Closed
Monday: 7:00 AM - 5:00 PM
Tuesday: 7:00 AM - 5:00 PM
Wednesday: 7:00 AM - 5:00 PM
Thursday: 7:00 AM - 5:00 PM
Friday: 7:00 AM - 5:00 PM
Saturday: Closed
B N EDWARDS PAINTING COMPANY, INC accepts the following forms of payment: Check
Yes, B N EDWARDS PAINTING COMPANY, INC offers free project estimates.
No, B N EDWARDS PAINTING COMPANY, INC does not offer eco-friendly accreditations.
No, B N EDWARDS PAINTING COMPANY, INC does not offer a senior discount.
No, B N EDWARDS PAINTING COMPANY, INC does not offer emergency services.
No, B N EDWARDS PAINTING COMPANY, INC does not offer warranties.
B N EDWARDS PAINTING COMPANY, INC offers the following services: Commercial & residential painting