Woodfin

We switched over to natural gas. So, we negotiated them with to buy back the heating oil. This was the reason for their last visit. We will not be using them again in the future.

Took only two hours to arrive despite snow and cold weather, nice guys with no attitude, they get right to work, and had unit working within minutes.

I called Woodfin for an oil delivery. They were very friendly and professional. They had my oil delivered the next day! They also came out in the snow storm...awesome.

They are the best people that I’ve found to take care of your plumbing and heating needs. I asked them to come out and do a quote and stuff like that for heat pumps - I knew that I had to replace them soon. They got a lot of information that I needed to know. I went ahead and placed an order with them. They came out with an army of people and had it done in no time at all and in an efficient manner. I have two units, one up and one down, and the cost was about $18000. The price was competitive but I was never happy about the price. I would use them in the future, if necessary.

They are professional and punctual. They did a good job. They fixed a burst pipe, and they didn't tighten it enough so they had to come back.

We've used them for plumbing and heating. They also do our fuel oil and furnace maintenance. They are scheduled for furnace maintenance this week.

The guys they sent over to do work for me was very good. I am happy with the service they provided and will continue to use them in the future.

We used them probably because when we moved here, the neighbors were using them for oil and they recommended them to us. I didn’t shop around that much when we chose them. All their workers are licensed, and are very thorough and good. They return phone calls quickly and are very punctual and professional. Each time we need anything done, we just call them. They were originally called Gill Oil but now they are called Woodfin.

The guys who came out to do the work were very nice and polite, however they were working with my elderly aunt and they continuously tried to up sell throughout the project. The first job went okay. They were supposed to come out and repair a dripping faucet and they ended up selling my aunt a new toilet. When they came out and did the second job they said that they could not find the parts to the sink, but they ended up taking the parts with them. While they were out for the sink repair they also tried to sell her a new sink and a toilet. In the end they repaired the leak and installed a new toilet. I would not hire them to come out for plumbing work again.

All work was done timely and professionally

My experience with the entire company was fantastic. Sarah was so helpful when I called to make the appointment. Robbie called me when the technician was on the way. Travis was extremely knowledgeable and so nice. He explained how the whole heat pump system works and why it was not warming the house. They have made quite an impression on me. I won't go anywhere else for my heating and air conditioning needs.

AC system failed. Since we came from out-of-town, getting the job completed in one day was necessary. This company was very responsive; they easily accommodated two last minute date changes for the service. Was good that the technician arrived on time early in the day, as he had to leave for a few hours to allow lines to defrost. Even though it was late in the day, he did return to complete the work, saving us the time, effort and expense of another trip to the site. Technician gave suggestions on options for the repair, saving us unnecessary expense.

The sales rep came out and I did not like his professionalism. The quote he gave me wasn't detailed enough. I did not end up choosing them.

They have always been responsive, even on holidays. They are there when they promise. We have them service our fuel needs and their prices are average. They are dependable when it comes to keeping us in fuel.

With oil delivery, they could never get the billing straight. They offer a very small cash discount if you pay by a certain date. I always met that date and they would repeatedly "forget" and leave the small discount as a balance due on my account. Then they wouldn't let me know about it until several months went by. I'd prove it was their mistake. They would fix it. Then it would happen again. I finally found another company with an efficient billing system and a lower price on oil! When I decided to replace my antique oil boiler, I invited them to submit a proposal. Shock of all shocks...they were the only contractor of 6 to suggest a new OIL boiler. Uh...seen prices lately? They quoted an 85% efficient oil boiler with no extras at the same price that later got me (from another company) a 95% high efficiency gas modulating boiler, additional piping to split the house in 2 zones, a circulating pump to bring instant hot water to all my faucets, and a 10 year parts and labor warranty. What a joke the oil boiler quote really was!

Uly showed up on time and conducted a very thorough analysis of our current system. I asked him to price a heat pump to replace our current AC system. Not only did he look at the unit in the garage and the outside compressor, he went into the crawl space to look at the ducting capacity. Ultimately, I felt the price was too high (highest of 3 estimates) but that the estimate was honest.

Did a thorough job and cleaned up afterwards.

My AC broke on a friday night (would even turn on at all). I check all the fuses etc, and nothing. I called around Saturday morning and most AC places apparently don't work on the weekends? I left a few messages at various AC companies. I left a message with a live person at Woodfin. Sunday I was miserable, and I assumed no one worked on Sunday either, but woodfin called me around 9am and asked if I wanted someone out there that day. Sure! It cost $120 for a Sunday call, but I was MORE than happy, as it was HOT. They couldn't fix it Sunday, but figured out the problem (seized fan on main unit). They picked up the part from a local store Monday morning and by 10am it was fixed. These guys are top notch professionals. I've used smaller AC shops and they're no cheaper, and much less professional. The place I used to use called me back (from my Saturday voicemail) AFTER woodfin had already been out twice and fixed the problem. A+++

I would highly recommend Woodfin for anything. Their staff was very professional, efficient and hard working. They always showed up exactly when they said they would, they worked extremely hard and they did an exemplary job. This job was difficult and complicated and they did what most would consider the impossible. They had extremely dirty work to do and they left our house pristine. I cannot praise them enough. This contractor was one of the best I have ever worked with.

Mr. William Davis was very professional and patiently explained the myriad of options. When the report came back, we were all surprised (pleasantly) that it was in the very good range with no issues of mold, etc. This saved us about $1000 since we were expecting to need to have a complete duct cleaning. We have an old house and an infant, so the peace of mind it provided was well worth the cost. We have not yet made any changes to the HVAC system, but when we do we plan to use Woodfin's services.

These guys came out late at night to check out my electrical box and get all the water out of it. They were quick to respond and very professional. I really appreciated that they came out at night to help me out. I think that really says something about their character.

They messed up by sending a plumber and not someone with experience giving estimates; the plumber was not skilled enough to quote a rate on what I needed to be done. I think that it was very unprofessional of them to send me a plumber for an estimate, when they should have sent me someone who was qualified to give an estimate. I went with another company.

I am very pleased with their service. They came very quickly and they were rather fair. They were prompt and have good quality of workers. They found the problem right away as the air wasn't flowing from that unit. They fixed it immediately and it works great now. The price was a little high but they did the work good.

The first time someone came out, though he was very nice and punctual and gave me great advice on how to save money until I could afford a new unit, I felt like he didn't believe me when I told him the heater would get too hot. He adjusted something and then left. Then it stopped getting hot at all so I called the service manager the next day who listened patiently while I explained the problem. Someone else came right out, listened to what I was telling him about the situation and got the heater working again, though he didn't figure out the real problem. What impressed me was that as he started to leave, the service manager called him to ask what he'd discovered (!) and the two of them spent an hour on the phone trying everything they could think of until they figured out the problem. Once they figured it out, he gave me options for doing it inexpensively and had it fixed in 20 minutes.

Woodfin supplies my heating oil as well as servicing my boiler annually. They show up on time, do the work specified at the specified price and the employees are friendly. By maintaining regular service with Woodfin, they guarantee to have an emergency oil supply to your home within an hour if your tank does run dry.