Woodfin

The repain man was very professional and spent a lot of time educating me on how things work and what was wrong. He spent quite a bit of time assessing the problems. He then provided me cost and options. I made my decision and he went and did the work. He was here for 4 hours and when he left things were working. I would definitely call them again. I felt like I was getting honest information and not a sales job.

The electrician for this job and the previous job were polite and do good work. Overall, I am pleased with the work they did. Woodfin may be a little more expensive then hiring an independent electrician on an hourly basis. But I like the idea that they price everything up front so you know what you are getting into and there are no surprises. I also like the fact that they stand behind their work with a 1 year labor warranty. They are busy, so sometimes it takes a few days after you call them for them to come out and do the work. But it is worth the wait I think. I will probably continue to use Woodfin for my electrical work in the future.

It was simple to schedule an appointment time and the service technician, Ken J, arrived as scheduled. He was neat, clean, pleasant, and professional in every way. He was happy to answer questions, explain how things worked, and what he was doing as I looked on. He explained how their maintenance service agreement worked and how it could benefit me since a large part of its cost would already be paid for in the service call. This was the second time I called Woodfin for service and I was very pleased with their work both times. When it comes to service, I firmly believe you get what you pay for. My experiences with Woodfin have been completely satisfactory.

Appointments are easy to make. The service people show up at the appointed time. They are always professional, clean, and efficient. I also use them for annual maintenance agreement on our central air system as well. Have been a loyal customer for over 10 years.

They are very good. I'm very pleased with them. They are very reliable and courteous. They are also very helpful. When they come out, the people are pleasant and polite. They get right down to the job, and they sort the problem out. The people in the office are pretty helpful as well. There are some companies that are cheaper.

Ryan was polite. He explained what he was doing and answered all questions. I will us this company again even though I thought the thermostat was a little expensive. I have set up an appointment for an estimate on cleaning my ducts.

Came home to hot house. Called service number. Responded next day and had unit operating within 30 minutes.

Great experience...will definitely call Woodfin again!

REPEAT CALL SOLVE TRIPPING OUT WITH SERVICE AGREEMENT FOR FUTURE PROBLEM. WHEN ASSISTING ELDER WITH FUEL BURNER SERVICE ,NOT ALL HEATING CONTRACTOR OFFER FUEL BURNER SERVICE AND NOT ALL HEATING OIL COMPANY OFFER THIS SERVICE. SOME HEATING OIL COMPANY DYE THEIR FUEL FOR QUALITY AND THEIR SEVICEMAN WOULD RECOGNIZE THIS WHEN TROUBLESHOOTING.

The technician was on time, diagnosed the problem, and fixed it in a matter of minutes

Overall, the experience went very well. The crew boss/sales man is involved throughout the entire process. The technicians were neat, clean, courteous, and do what they say they would do. Their prices are fair. I'm happy with their services and I would recommend them.

They are good. They are very meticulous, clean, and polite. They even helped me bring in groceries.

Woodfin technician came the same day we called - and at the time he was scheduled to come - and resolved the problem in less than one hour. (See our earlier report for other good experiences with this company - we'll definitely be using their services again!)

customer service overhaul for this company involving dispute and no investigation on their part.

They are pretty well known around here. I don’t remember ever having any issues with them. They were very good answering our questions.

When our AC did not function as expected and we learned that the coil was frozen, we called Woodfin and they were able to come out the next day and diagnose the problem. After the parts were ordered to repair the AC unit there was a 2 week lag. Once the parts came in the AC was fixed and tuned up. We were impressed with the professionalism of the the company and how they acted through the process. We would use Woodfin again and again. Although the price was higher than average the money spent was worth the quality of the work,.

He was on time for the appt., but it took 3 calls and about 3 weeks to actually get the estimate from the service tech. When I received the estimate, I was quoted that the work would be $5,200. Needless to say I received a second opinion- for the same work Bradley Mechanical quoted me $2,500.

no problem with repairs, work done in timely manner, cleanup after work was completed

They are excellent and I would absolutely recommend them. They are very professional, polite, and conversive. He did a lot of education with me.

The gentleman seemed especially eager to "push" one particular brand of equipment. He explained why he favored it and left me with brochures and information about the product, but because it is relatively new and without a history of reliability, etc. I was reluctant to use it.

They were good and I've always been pleased with them. I didn't get other bids.

Overall...very good experience. Thanks guys!

They were very responsive and came out the next day. They were good. They are not going to get this job because of our landlord.

I liked them fine. I liked their presentation. They came out on time and were professional. However, I went with another company for the job. I might consider them in the future, only if required.

We ended up not having them come out because we have a problem at the side where it has to fit, in the crawl space. They were very honest and told me that they did not think that the items that they had would fit. They did not think that the item would be compatible and told me that on the phone because I told them the size that I had. They were very professional and if they had the item, I would have probably gone with them.