Verizon Wireless

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I am not using it anymore.

I'm disgusted. They could lower their prices.

They are a monopoly and because of that their prices are a bit high. Their services are good, but their price is high.

I purchased my first Smartphone with Alltel, and when Verizon took them over, my contact was automatically transferred to Verizon. For those few years, I had no real problems with Verizon, so when the time came for me to upgrade to a new smartphone, I decided to stick with what I knew. I went to the Verizon store on Friday, a little after 3:00 pm. Being a weekday, I was surprised at how crowded it was. An employee took my information at the door (I told him I was here to purchase a new phone and upgrade my contract) and told me the wait would be about 45 minutes. About 45 minutes later, someone came up to assist me. I don?t like to make a big fuss about my electronics, and I already knew what phone I wanted: A Samsung Galaxy. The employee showed me that phone as well as the iPhone 5c, which she said I qualified to get for free. The iPhone was nice, but since I had my heart set on the Galaxy, I decided to go with that. Then the employee said that they were having a special, where if I upgraded my contact, I could get a tablet for free. Now, I had no idea that this special was going on, and I had already been looking into buying a tablet for myself, so this was a pleasant surprise. It cost an extra $10 a month access fee ($240 over the course of a two year contract), and I would have to share my data plan with both devices, but it seemed like an acceptable cost. Then came the pushy stuff. Once I had my phone and my tablet, the employee started bringing out headphones, cases, cleaning kits, screen protectors, Bluetooth headsets, car chargers, and all sorts of gadgets. She told me they were having a special on devices, where I could get 3 for $99. I was interested in the screen protectors, but they were $24 on their own, and I had the feeling I could get them cheaper elsewhere. Same with the $99 keyboard case for the tablet. But the employee told me that the table was made especially for Verizon, and I wouldn?t find it anywhere else. I don?t really like being rushed into decisions, but I decided to purchase it then, because I figured if she was right, I?d have to come back to the store and wait another hour just to buy the thing at a later date. So I went in thinking I was going to spend around $100 (Cost of the Samsung was $99 with 2 year upgrade), but I spent about $300 ($149 for phone, $99 for tablet case, $24 for screen protector, $30 for access fee (didn?t find that out until check out), and taxes and other fees. It was also at check out that I found out the phone which was advertised at $99, was actually $149 with a $50 mail in rebate. That upset me, because I hate having to go through the trouble of cutting off pieces of the box and mailing it in, just to get the price they advertised. But since I already had the phone in my hand and loved it, I agreed to buy it at that price. I mailed out the rebate card the next day, so hopefully I?ll have my $50 in another 6-8 weeks. Overall, Verizon was polite and professional, but walking out the store, I got the feeling that I had been suckered. They used all there little tricks (free merchandise, add-ons, and rebates) to get me to part with the most money up front, and that has me wondering if I really did get a good deal.

Went in to have an old phone activated for my son. They were very courteous and helpful. Walked through the best plans for us and how it compares to our current plan. Also made sure all was well with the transfer and gave us information about specials. Have always had good experiences with the technicians at this location

Overall I have been satisfied with the services.