TruGreen

Kevin L., our TruGreen technician ,was extremely helpful in explaining how TruGreen services our yard, what to expect, and when to expect it. He was personable, knowledgeable, and professional. I would like for Kevin L to service our yard permanently for us if that's possible. The yard is already looking great. Thank you Kevin and TruGreen.

got a thing in the mail that guaranteed a good lawn by 90 days. Called and they came out, I was not home, they didn't come at the agreed upon a time. But did leave a note saying they would not do my lawn because it was in too bad of shape. (lol) ..which would have been fine for the guarantee part of it but not to discuss alternatives, or a follow up, is just bad for business.

They promised to make my yard beautiful. In fact it's gotten worse since they started doing my yard. They keep taking money out of my account but there's no difference. My crab grass was the first thing that was supposed to go. but it's getting worse. I do not recommend.

The treatment did not work. They tried to charge me and not do anything. I paid 52 per service but nothing not getting done. I had my daughter call them and asked for a refund. My yard looks horrible. They put the money back.

I have used TruGreen Lawn services for over three years. Overall, my yard looks better than neighbors who do not pay for a yard service. However, they have not been able to control weeds and this past year, I continually see grubs on the lawn (after paying for weed/insect control). TruGreen just completed the annual aeration/seed service (31 October 2017). They sent a two-person team to provide the service. At the onset of the service (after getting out of the truck), the head team member, "Harry" said that "he had to drive from Richmond, and he was not happy." I then showed him my surveyor sticks, to identify my property lines as to where he should aerate (my yard is much bigger than my adjoining neighbor properties). He used the large aeration machine and went over my yard in about 5 minutes. Noting that he had not aerated up to my property lines as asked. I then asked him to aerate heavily the one side of my front yard that has a lot of "wire grass". I explained that the other TruGreen associates always go over this area several times to help grow back grass over the weeds. He said that "all I need to do was spray round-up in that area" (my front yard). Each time I asked him to aerate places he had not completed, his voice accelerated, and his demeanor became more hostile. When I asked him to use the small aerator to plug the soil around the edges of the driveway, and the high/awkward sloped areas; he angrily took the small aerator off the truck, and deliberately took out large areas of soil (not plugs) to show his displeasure with my requests. At this point, I did not ask him to complete my service. His associate, that accompanied him was very nice, and was putting down the seed, using the seeder. I complained the same day to TruGreen customer service (no reaction, no customer service intervention). I also complained in a recent customer survey (and again, nothing was done about this incomplete and unpleasant service). I paid the $164 aeration and seeding service that was not completed to my satisfaction. There has not been a lot of other lawn services who provide service to the Locust Grove area (competition). I hope I can find another service in the spring so as not to use TruGreen in the future.

They did good. A year before I had them do the whole lawn and it was about $800-900 for the whole year. I went away from it and started doing it myself, buying the fertilizer and saved about $400. They treat it more often but the results were there, they were good results. But so far this year is my experiment, I'm doing it myself and the results seem about the same. I will not probably use them for that, unless you don't want to do it. It's one of those things do you actually want to go out there and throw or spread fertilizer. If you pay someone to do it, you'll pay more more but they do a good job. They always show up on time. They are always good guys that come out, very professional. I will continue to use them for the shrubs, they need something. They look good, whatever they put on there works.

I like their plans, they were able to get rid of our weeds. I felt like they could have done a better job about putting fresh seed down to grow better grass. I feel like that's where they were lacking. The workers were good.

.Its going along well. I had signed up for a years service, so they had repeated the application. I have forgotten how many treatments but I had paid for a year service. Certainly the lawn is green, but they explained to me that I should expect a major change over the course of a full year with the treatment. I give them a B and tha's only because they did explain its a years treatment, and then after that year. so the second year, so next spring, then I should see the type of green lawn that i have envisioned. I am going to withhold the grade on quality until they finish the treatments. They seem to be very responsive.

They were prompt, they did what they said they were going to do. They gave me a detailed thing of the weeds and how they would tackle treating them. They were very knowledgeable. The workers were excellent.

Hired TruGreen to do chemical treatment on trees in my yard. When I called to book the service, I was given another number to call to schedule the service. The first person took my credit card information without a problem but then the scheduling person said she couldn't give me an actual date of service as it was based on availability. I requested a certain date (for a week later) and she said that she would try, and call me back if that date was not available. If the date was available, then a technician would call me to confirm the time of service. I never got a call back from the scheduling department and so called to check the date. I was told, it was fine. I then never got a call from any technician as to the time of day he would be at my house. As this was his first visit and I have pets, I needed to be at home to wait for him (not to mention take the day off work!). After 3 calls throughout the day to customer service, the technincian never called, and actually never showed up!! On my 3rd call to the company, I asked to speak to a manager and was told that someone would call me back. A manager still has not called me back 2 days later!!!! Needless to say I cancelled my service with TruGreen and will never do business with them again. They lost my trust and were not helpful in solving the problem!

Yard service is horrible for TruGreen. We tried them twice and both times they screwed up. They don't show up when they say they're going to show up and when they do show up, they put the wrong treatment down. The yard ended up getting worse without any treatment. They didn't put the tree immersion down last year. We had tree service with them originally and we're really impressed with the tree service that they do, shrubs and stuff. So, he was going off of that reputation, but apparently it's two separate entities I think. I guess it's just two different departments that does the work on a scheduling. It's just that the chemical treatment portion of it was not great. If they offer free treatment, we wouldn't take it. What they gave us and price does not compare. Even if it was like free month of whatever, it still wouldn't have been worth it because that month or whatever just screwed up the lawn even more, ended up costing us more to fix.

They're okay. They come a lot but it's hard for me to tell if they've actually done what they had to do; the lawn doesn't look very good. We bought a plan and the services are covered for a year. People should make sure that they confirm that they've done what they said they did. They're extremely professional and responsive.

I dislike their responsiveness and their ability to coordinate with me.

I've been contacted 5 times this year to restart the service I cancelled last year. Each time, I've requested to be put on their do not call list. I cancelled service last year because they performed an aeration and seeding of my lawn without notifying me or getting my approval.

Hate this company. They are only interested in constant pressure to upswell services. When I eventually called to cancel, I got some extremely high pressure sales guy who eventually got very rude and hung up on me. This company gave some of the worst service I have ever experienced.

They stink and they are absolutely horrible. They ruined my yard. They didn't do a thing. It was worse because my grass died. I had problems with the guys who were coming out. I wrote them a letter and put every complaint that I had with them and they recognized the fact that all these things were stupid and so they went ahead and wrote off the last that I owed them and I've never dealt with them again. When they call me, I get quite irritated. I get calls from them every time. They failed on everything. They did actually rectify the situation. I will not use them again in the future.

They came out when scheduled. Analyzed our soil and told us what they needed to do. We engaged them back in the fall. We have been here 23 years and our lawn has never looked this good. When I think of all the money and time we have spent on grass seed, fertilizer, lime and whatever else people told us we needed, I wish we had called TruGreen years ago. No matter what we did, we ended up with light green/brown grass in patches, lots of dandelions and crab grass. Now, we have a lush, dark green lawn with no weeds and no bare spots! We even have grass under the tree in the front yard. I look at it and still can't believe it's my house! It looks like the lawns you see on TV. I love it! They come back on a schedule and do whatever they need to do. Dependable and professional. We are extremely pleased.

As I noticed in one other review it required repeated phone calls for treatments as my weeds and crabgrass thrived on their chemicals. Then they tried to sell me a shrub treatment service whihc I was not to happy about due to their being no positive results from the lawn treaments. This fall I contacted them three times regarding the aeration and was told on all three seperate dates, 6 OCT, no-show, 23 OCT, no-show, 14 NOV, no-show. On a Saturday a tech showed up and said that he was here to do the areation at whihc time I was doing the final fall mowing and asked if he could come back in 45 miinutes whihc he said no that it would be the next week. I marked the sprinkler heads and waited two weeks with no call or results. Finally I contacted customer service and cancelled the entire service and asked for a refund for services not performed. I was told 10-14 days for a refund check which was back on 17 NOV. To this date I still have not received the refund. Technicians were great, customer service was lousy whihc brings down the entier business. If I were to do it again I would hire a local yard service provider who takes more pride in customer service and satisfaction. I will never recommedn TRU-GREEN to anybody.

Everything was great, up until October. TruGreen contacted me about scheduling my lawn for aeration & overseeding. They quoted me a price of $200 with a 20% discount if I pre-paid the service. The said they would call me to take my payment later that day, as the person who called me was not authorized to take my payment. Never heard from them. Several weeks went by and I hadn't heard anything. I called to take care of the payment and ask when the service was scheduled. I was told when I called that they could no longer honor the 20% since so much time had passed and they just switched systems. Not really my problem but I went with it. I asked when the service was to be performed. They advised the following Thursday and that someone would call me to confirm. Thursday came and went with no call back. I called them back. and finally got someone Interestingly after 4:30pm local time, calls are transferred to an answering service. A nice person comes on the phone who can't do anything to help you at all. I would rather just leave a voice message honestly. Finally they call back. I asked what was going on and when the service would be performed. Again the answer next week on thursday. Guess what? No call, no show again. I call back and go through the answering service/2 days to return a call routine again. I ended up having to call them again, this time during the work day to find out what was going on. They again said they were going through a system up grade and apologized. At this point I had enough and asked them to simply cancel all services (aeration, the whle 9 yards. A week went by and they called me up again. Their representative waned to know why I cancelled. I explained thei above to her. She again said they were having system problems and apologized. At this point, in an effort to regain our business, to complete the aeration and overseeding free of charge. Alas they did show up as scheduled on 11/21. Work was performed well, everything was fine. Then I review my montly credit card bill and low and behold what do I see? A charge on my credit card for the $200 services. After all this I had to call back up again. Get the system up grade excuse again. The associate told me that I would get a refund. As of the writing of this review I am still waiting for my statement credit.

See above.....We are very unhappy with TruGreen's lack of responsiveness and not standing behind their work.

I have never dealt with such an unprofessional company in all my life. My coworker and I both called Trugreen on the same day to schedule fall seeding, fertilization, aeration, etc. We were both told that someone would be out to our homes within 5 to 7 days and that our credit cards would not be charged until the services where performed. After 8 days, I had not seen anyone so I called to see what the problem was. I was told that it could take up to 14 days to actually get an agent out to our house this time. I accepted this and began waiting once again. On day 15 I still have not seen or heard from an agent, neither has my coworker, so I once again called to find out what the issue was. The phone agent told me that she did not understand what the problem was but would have a manager call me within the hour. As you can imagine, this never happened but imagine this...my credit card was charged on this day. Could it be because I told them I wanted to cancel my service??? Another three days goes by and still no calls from the manager as promised. I call back again to cancel the service and get the charges reversed. The phone agent does this without apologizing one time, tells me that I should see a refund on my card within 5 business days. Fastforward 5 business days...yep, you guessed it, no refund! I call once again to get my money back and the phone agent tells me that she can see that the services were cancelled but the charges were never processed for refund. She assured me that she has done it this time. Now 7 days later I look at my card again and I have a partial refund (about 15%) so I once again call. They tell me that they had to process it each individual service that was ordered???? Hopefully next week I will have my entire amount back for services that were never received. My coworker is on the phone as we speak still trying to get his refund as well. ,

They come on time and call the day ahead to let me know they're coming. They're very efficient and work very well.

I had problems with weeds and what appeared to be fungus. They had a regular treatment that said "spot treated for weeds" but no materials listed as being used for weed control (experience has taught that if they use it, they list it)..the weeds continued to thrive after a week or more. Called for special treatment of weeds. They insisted that had been treated if said spot treated but came anyway..noticed most of weeds started turning brown immediately - so much for stated earlier service. They continue to miss the edges of my lawn along the driveway and sidewalk.

I like the fact that they use natural pesticides because I have a dog. I am very pleased with their services. They dust the cobwebs off of the trim of the house. It is really nice.

They said they had the best chemicals to put on my yard, so I wanted to try them out. It was an unpleasant experience. They made no difference in the yard. I don’t think their chemicals were what they said they were, and it was a trick. I called and told them that they didn’t do the yard for 3 months and I have a yard full of weeds. We have to work it to look nice and green. I told them that I wanted someone knowledgeable in the company to speak to me to figure out what we need to do. I was promised someone knowledgeable at a certain day at a certain time. The person never came. No one called and explained or apologized so I cancelled the service. When I told them they said they will send somebody and I said no to it. I did expect them to come and solve the problem I had. They started calling me to get my business back. They wanted me to hire them again to do more but I refused. Then they offered a free service, but I do not know if they came. I am glad I cancelled. I will not recommend them to anybody.