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True Steam LLC

Carpet Cleaning, Oriental Rug Cleaning, Upholstery Cleaning

About us

True Steam LLC is a local, family owned business. Customer satisfaction is our top priority.

Business highlights

10 years of trusted experience
Emergency Services Offered

Services we offer

Carpet cleaning. Upholstery cleaning. Oriental rug cleaning. Tile & grout cleaning, Wood floor cleaning and polishing.

Amenities

Free Estimates
Yes
Warranties
Yes
Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.811 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
82%
4
18%
3
0%
2
0%
1
0%


Rating CategoryRating out of 5
quality
4.8
value
5.0
professionalism
4.8
responsiveness
4.9
punctuality
4.9
Showing 1-11 of 11 reviews

A P.
12/2022
5.0
carpet cleaners
  + -1 more
Andrew was terrific. On time. Explained what needed to be done. Answered all my questions white carpet looks as good as new!
Description of Work: Carpets cleaned. Oriental area rug cleaned.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

VIRGINIA J.
11/2016
4.0
carpet cleaners
  + -1 more
App't went well. They were punctual and professional. Did a very good job.
Description of Work: carpet cleaned.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$29

VIRGINIA J.
06/2016
4.0
carpet cleaners
  + -1 more
.
Description of Work: .

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro

Cassandra F.
02/2016
5.0
carpet cleaners
  + -1 more
It went wonderfully. He was on time and very professional. He gave me carpet caring tips. I loved the quality of his work!
Description of Work: He cleaned two rooms and removed a few small stains.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$99

Mary C.
02/2016
5.0
carpet cleaners
  + -1 more
I was so impressed. The gentleman was a gentlemen. He was very conscientious and payed close to details. He was also very courteous.
Description of Work: They cleaned carpets in two rooms.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$65

Alana K.
01/2016
5.0
carpet cleaners
  + -1 more
I was thrilled to find out how reasonable True Steam's pricing was, and even happier when I came home and saw my carpets! They look so much brighter and visible stains were removed. I had called around to various companies previous to True Steam to get carpet cleaning estimates, and was disappointed at how expensive most were. True Steam was both affordable and also very well priced for the service I received. The gentleman I worked with was great about explaining what he was going to be doing, and definitely went above and beyond on more than one occasion. I'm very happy with the end product and will definitely use True Steam again.
Description of Work: Carpet Cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$99

Angela R.
12/2015
5.0
carpet cleaners
  + -1 more
Andrew called on his way, showed up on time and did a GREAT job. The carpets look awesome. There were several stains in high traffic areas and it now looks just like new! He even took care of a stain in a hidden place under a door that I forgot to point out to him during our initial walk thru.
Description of Work: Carpet Cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Jose E.
11/2015
5.0
carpet cleaners
  + -1 more
Andrew gave me different time slots to pick. He was punctual and started right away. Cleaned two rooms and left the carpet looking brand new. All stains were gone. I will definitely recommend and will use their services again.
Description of Work: Cleaned and removed stains all carpeted rooms (bedroom, living room) from carpet (~700sq/ft apartment)

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$99

Matthew D.
11/2015
5.0
carpet cleaners, oriental rug cleaning
  + 0 more
unknown
Description of Work: Andrew cleaned 3 large area rugs and 2 runners. We were very satisfied with the results.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$130

Michele A.
10/2015
5.0
carpet cleaners
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

Annie Z.
02/2015
5.0
carpet cleaners
  + -1 more
I was looking for a trustworthy and reliable carpet cleaner, not necessarily the cheapest, but the best and most professional. That's exactly what I received with True Steam LLC. Getting a quote was quick and easy and the technician answered all of my questions in a clear way that was easy to understand. On the day of the cleaning the technician called me prior to arriving to let me know he was on his way and arrived on time. I had four rooms of carpet cleaned and they turned out great! The technician moved all of the furniture out of the way to clean and put it right back when he was done. I had a couple stains that I unsuccessfully tried to remove several times that the technician was able to get out. My carpets look new and they fully dried in just a couple hours which was much faster than when I'd had them cleaned previously! I'd highly recommend this company.
Description of Work: Steam cleaned four rooms of carpet.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$160

    Contact information

    3513 Kensington Ave Suite #3, Richmond, VA 23221

    www.truesteamllc.com

    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 6:00 PM
    Tuesday:
    8:00 AM - 6:00 PM
    Wednesday:
    8:00 AM - 6:00 PM
    Thursday:
    8:00 AM - 6:00 PM
    Friday:
    8:00 AM - 6:00 PM
    Saturday:
    10:00 AM - 4:00 PM

    Licensing

    Insured

    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    No
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Carpet Cleaning,
    Oriental Rug Cleaning,
    Upholstery Cleaning

    FAQ

    True Steam LLC is currently rated 4.8 overall out of 5.

    Sunday: Closed

    Monday: 8:00 AM - 6:00 PM

    Tuesday: 8:00 AM - 6:00 PM

    Wednesday: 8:00 AM - 6:00 PM

    Thursday: 8:00 AM - 6:00 PM

    Friday: 8:00 AM - 6:00 PM

    Saturday: 10:00 AM - 4:00 PM

    True Steam LLC accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
    Yes, True Steam LLC offers free project estimates.
    Yes, True Steam LLC offers eco-friendly accreditations.
    No, True Steam LLC does not offer a senior discount.
    Yes, True Steam LLC offers emergency services.
    Yes, True Steam LLC offers warranties.
    True Steam LLC offers the following services: Carpet cleaning. Upholstery cleaning. Oriental rug cleaning. Tile & grout cleaning, Wood floor cleaning and polishing.

    Contact information

    3513 Kensington Ave Suite #3, Richmond, VA 23221

    www.truesteamllc.com

    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 6:00 PM
    Tuesday:
    8:00 AM - 6:00 PM
    Wednesday:
    8:00 AM - 6:00 PM
    Thursday:
    8:00 AM - 6:00 PM
    Friday:
    8:00 AM - 6:00 PM
    Saturday:
    10:00 AM - 4:00 PM