Sprinkler Pros

Fantastic! Recently we had a situation where an underground irrigation pipe had burst and water was flooding our foundation. Randy personally drove from out of town to our home on a Sunday morning to stop the flooding. His team then not only fixed the broken pipe, they also performed the flood remediation in our crawl space (free of additional charge) and provided documentation that we were able to send to the county to have the additional water usage removed from our bill. This was all covered as part of our annual maintenance agreement with no additional charge for any of this service. This would have cost thousands of dollars using any other provider. OH, and twice each year, his team turns on and off our system, making adjustments and repairs as a routine service. EXCELLENT!!! Can't rave enough.

I have used this company a couple of times, and each time the work was done quickly, efficiently, and promptly. This is the second or third time I have used them, and while everyone would like the price to be less expensive, when I tried to do this on my own, after an hour I was still unsuccessful. This individual knew what he was doing, and was here and gone in 10 minutes. It was definitely worth not having the aggravation, and I have to get underneath the deck do the work myself. Thank you Sprinkler Pros for doing a great job.

not very well

They rescheduled our open three times because of rain. While here they repaired two sprinkler heads. We have another head that is not working. Today is Friday, I left a message about it on Monday, then Wednesday and this morning and finally got an appointment scheduled for 10 days from now! They have no sense of urgency, their customer service representatives are not remotely pleasant and they don't return calls.

When I paid in August, I assumed Sprinkler Pros would contact me to schedule the fall winterization. However, when the weather forecast predicted a hard freeze on 10/24/2013, I wrote an email to see if I could be put on the schedule for that day during the work day. The receptionist/office manager wrote back that they were booked solid until the first week of December, which of course didn't make me happy as I had already paid months earlier. She wrote to me "I'm not sure why you didn't schedule winterization when you made payment in August", to which I responded that I never had to do that in the past 8 or so years I have been doing business with Sprinkler Pros (formerly doing business as Liberty Irrigation). I was obviously not pleased with this person, but I recalled how professional and responsive the owner, Randy Fincher, had been when I communicated with him directly in the past, especially the year that I paid Sprinkler Pros about $750 to add a zone in my back yard. I was very pleased with the installation and the care taken to ensure that the healthy grass was disturbed in the least invasive way possible. They exceeded my expectations. And so when I had this frustrating encounter with the receptionist/office manager, I remembered Randy and contacted him. He arranged for my winterization the very next day on 10/23/13, a day ahead of the hard freeze. I was very appreciative. I think Sprinkler Pros is a great company with very professional and competent estimators, installers, and service technicians. I simply attribute my less than A+ experience this time to the person who answers the phone and schedules the appointments. That person should be someone who is willing to go the extra mile for customers, especially those like myself who have been with them year after year for 7-8 years. Still, I would highly recommend their services to anyone and plan to continue doing business with them.

Our builder subcontracted to sprinkler pros when we built our house in 2012. The company installed the front irrigation and sod. Once we moved in they installed the rear irrigation and sod. Their cost was very reasonable, however, the positives end there. There responsiveness is a zero on a scale of 1-10, 10 being the best. If you ever have an issue with the system, forget about it. They will not respond. They have the worst customer service I have ever experienced in my life. Last month we received a water bill that cost us over 500% above our normal bill. We believe there is an issue with our irrigation since no other leak has been detected by Henrico county. We called Sprinkler Pros to come out and analyze our system with no response. In fact, we have called 3 times and even called our builder, who was unable to get them to respond to us. Do not hire them if you ever want to service your system.

I have used this company for several years, they use to be Liberty Irrigation. First and worst If you get a straight answer from the manager, this is a lady who must be a relative because she is just plain nasty. She will tell you one thing then forget you ever called. Expect a call back forget it. First with the start up they did not check the system they just turned it on and left, yes there were issues. I had to disconnect the rain sensor after they fixed it because the system did not come on during dry weather. MY WIFE HAD TO TAKE IT APART AND DO THIS SINCE I WAS AWAY. When I get to it I will need to fix it. Then the back flow certification for Chesterfield county. She said they would do it in March, then April, then do you need one in Chesterfield?? Then it may be on the desk there are a bunch of papers we have not gotten to yet. Still not sure it was done. Randy who must own a part owner is great, a real nice guy. A straight shooter but cannot control the office. They are ruining his business. If I received a straight answer I could deal with everything else. When they were Liberty there were little issues now I am sorry to say after 5 years I am looking for a new vendor. Enough headaches without paying for it.

I had used Sprinkler Pros when they were Liberty Irrigation. Then, they installed a water meter to meter just the irrigation. They left the area a mess, with a large hole in my front yard. Although they said they would be back to fix it, they never showed up and my husband eventually fixed the large mess they made. The second time we used them, they said they would come out on Wed. I was not called with a specific timeframe. When I called in around 9AM, they said they would be there before 1PM. I called again at 1:30, they said they would be there at 3:15. When I called again at 4PM, I don't think I was given a specific time, just that they would be out that day. They showed up around 6:30PM and said they could not perform the work that day, but would be back the next day. Again, no time was given. I was called at 8AM Thursday morning to let me know they would be by before 9:30AM. They did show up by then, but I could not stay since I had a previous appointment. When I returned, they were almost done. When I was called on Thursday morning, I expressed my displeasure at their not being able to get to me the previous morning. The technician had told me something completely different. I would tend to believe the tech as he seemed much more concerned that he could not get to me the day before and seemed to care much more than the people in the office. I was charged $39 for a sprinkler head which I could have gotten at home depot for $12. In the next day or so, I had a leak from the backflow. When I called, they asked if the system had been winterized. When I old them my husband does that, they then proceeded to infer that since my husband did that, the backflow was probably cracked and a new part would be around $350. My husband has been winterizing our irrigations systems for about 10 years and we have not had a problem before, even in Connecticut where it gets much colder. My husband took the backflow apart and cleaned it out, fixing the problem. I cancelled the return service call. I will not have them back out to my house after the two experiences I have had with them.

Liberty has been performing my fall weatherization and spring start-up since I moved into my new home in 2010. They are punctual and have promptly addressed any of my concerns. I have recommended them to my friends for any irrigation needs.

They are pretty reasonable when it comes to price. They are very accommodating. Whenever I have an issue they are more than willing to take care of it.

This was our fourth experience with Liberty. They winterized our irrigation system. Came out and fixed another problem with the junction box. Installed a drip irrigation solution for our three raised beds. They have been most responsive with the owner, Randy, being personally on top of the services provided.

Ken, the salesman, was very good but the installation crew install too many zones for my yard. Due to no reponse to winterize the system, the water meter froze and I demanded they replace it as Liberty was not responsive to get out and winterize the system. Filed a BBB complaint. Service personnel in the office are rude and defensive. Will not set firm appointments except 24 hours in advance which is difficult for anyone who works. I am looking for another service to handle my irrigation needs and replan the system.

Awful. They showed up several days late. They damaged my property along with landscaping. They billed me for sprinklers that were never installed. The owner, Randy Fincher, is rude and is very dishonest. It took thru December (4 months) to get most of the work done only after I continued to call and e-mail. I have yet to get re-imbursed for the 5 sprinklers never installed. Every time I have called he has had a different excuse and has raised his voice to me several times when I have simply asked for clarification. Once I find a new service company and get a quote for the 5 sprinklers, I will be taking this company to court not only for the missing sprinklers, but damaged property and time spent with all of this. I contacted the BBB which Liberty Irrigation did not respond to. They left my crawl space door open at least twice and my back gate open allowing my 3 dogs to run free in the neighborhood until a neighbor came to tell me.

They were extremely reasonable and fast. They came when they said they would be coming in. They did a good job and I didn't have any problems with them.