Skyline Windows of Richmond

No problems from start to finish. This is a very good company.

Randy gave us an estimate - answering all our questions. He gave us an estimated date of installation which was as he said. They set up an installation date and showed up punctually. They were quietly working steadily and cleaned up as they went along. Windows look great.

Skyline is a great company, and I would highly recommend them. They did a good job with the installation, and they have been quick to respond to any issues or concerns. They were also less expensive than the other companies that I contacted for the work.

Everything was done well. They did a very good job, left everything clean, and charged a reasonable price.

There were some issues in regard to getting the correct window size, but they did a good job with the installation once the correct size arrived. Furthermore, they cleaned up after themselves and charged a reasonable price for the work. Overall, it went well.

They were very nice, very reasonably priced, and did a great job. It was a pleasure doing business with them.

They did good work, and it was a pleasure dealing with them.

I got an estimate in the spring of 2011. I could not afford to do everything I wanted to my house in 2011. I contacted Skyline in 2012 and they said their estimate was still good. They were friendly, professional, and tidy.

The installation crew was superior and performed fast, efficient, and very thorough. All the installers were also very professional arriving as scheduled. I am most impressed because Skyline honors their work and order. The windows that I have ordered were for full screen meshs instead of half screen meshs. It was very easy once I pointed out that my order is for full screen meshs. Skyline initially installed with the half screen meshs. They re-ordered the full screen meshs and came back out to my house and replaced all the windows with full screen meshs.

We were very impressed with Skyline Windows from the initial contact and sales presentation to the installation to follow-up work after the original install. Randy was very professional and personable with a no-pressure sales pitch. The installers were also very professional; we felt comfortable leaving them alone in our house to complete the job. The team from Skyline completed the work in one day, with the exception of one window where they received the wrong size from the manufacturer. They temporarily installed another smaller window until the correct sized window arrived a week later, which they promptly came by to install. The Skyline team went above and beyond by helping resolve a request from the HOA following installation at no additional cost. I would highly recommend Skyline Windows -- they did quality work and were a pleasure to work with.

I had three companies come in to give me a quote for replacing all the windows in my home that was built in 1985. One was unable to get numbers together in the time frame I had, but the other two were pretty close in price. I didn't have to suffer through any of the high pressure crap that can sometimes be associated with this business, as all of these guys were courteous and professional. I would have felt comfortable using either company, but I chose Skyline mainly based on the OKNA Enviro-Star 800 windows. From the time the contract was signed and windows ordered to the installation date was just about a month. I got a call from Violet telling me that the windows were in, and we set a date for early the following week starting at 8AM. I think the truck rolled into my driveway at 8:05 and two guys unloaded the windows and laid floor protection inside the house in the first 15 minutes. Two more guys, including one of the owners rolled in, and by 8:30 I think they were starting to pull the old windows. I never heard anyone talk about who was going to do what. Everyone seemed to know exactly what to do and went about the job with no confusion or inefficiency, and I couldn't believe how fast the whole thing went. The whole job was completed in one day, everything looks beautiful, and other than some great looking windows there's no sign they were ever here. Generally, I think you could count on me being pretty grouchy after dropping 9 grand but I've got nothing to complain about working with these guys. I was really impressed.

They were very good, gave me a great estimate and were fantastic. They custom made the windows to fit and the installation only took a day and a half. They were courteous and cleaned up their mess. We have been very happy with the windows sine they installed them.

They were great. I would highly recommend them. The were very professional and cleaned up after themselves. Their prices were also good. I had used them on a recommendation from someone else.

The service was fine. They did high quality work.

They were excellent. We compared a number of companies and their prices were right there with everyone else. We could not be happier.

It turned out really well. I was thoroughly thrilled with them. I plan to have them come back to do work. They were prompt and clean. I was also impressed that their deposit for the windows was only $5. It took about 4 weeks for the windows come in and then they had them installed within a week of them coming in. I would recommend them highly.

The service was great. They were efficient and polite. They did a great job. The company has good ethics and I like working with them. We had a few windows with problems that they came out with no questions asked they replaced them.

It turned out fairly well. The noise suppression that was promised did not quite live up to expectations but I do not know if that is their fault. I also had ants coming in through the bedroom window which I ended up having to take care of. They cleaned up nicely and it looked good when they left.

They were fine. They were very efficient and everything went really smoothly.

Team of 5 men reported on time. All very clean, polite, removed shoes, etc. Workmanship - excellent - left all rooms spotless and clean.

I would recommend them. I would rate them an A for everything. They are wonderful. Their product is great. Their service is great. They are not pushy. Their prices are good. I can’t say anything bad about them. I would definitely use them in the future.

Initial Quote Process I called 5 different contractors and received 4 quotes. (BNW builders didn't provide a quote) Skyline's quote for vinyl windows was within $800 of the cheapest quote and $7000 less then the most expensive quote. I should mention that I went with the more expensive composite windows which put it around $2400 higher than the cheapest quote. No high pressure sales tactics, straight to the point. I like the fact that I was dealing with the owner of the company rather than a sales person. I had my initial appoint in the morning and received my quote within the same day. I was informed it would take 3-5 weeks to order the windows once I signed the contract. Skyline estimated that it would take 2 days to install the windows. Job Execution Windows arrived within 3 weeks which was earlier than I expected since I was told 3-5 weeks. It took a total of 3 days to install all of the windows. They showed up when they said they would. They did everything they said they would. Overall Summary I do a lot of home improvements projects myself (built-ins, molding, tile work, flooring) and I am very happy with the work that Skyline has done for me. I was initially a bit worried when they said it would only take 2 days to install the windows. I didn't want them to do a rush job, happily it was not a rush job and they did excellent work. The windows were installed before hurricane Irene and survived the storm without any leaks or problems. I would recommend Skyline Windows to anyone and will probably use them to replace my patio doors in the future.

I'll start with the good... Roger showed up to my house for our first meeting on time. The Onka windows Skyline sells are a great product. The work they performed was done well and completed on time. Their "gutter guy", Michael, is super nice and was a pleasure to work with. Now the bad... There is really only one major flaw with Skyline. Their communication (with customers and internally) is absolutely terrible! I waited days for an estimate when other companies were able to give me a quote on the spot. It took weeks to get the windows ordered and other work started after I gave them the OK. I left numerous messages that went unanswered. Apparently Randy is the only person that can make a decision at Skyline and he is impossible to get in touch with - both by me and his employees. If he ever does contact you, it will be via email. I have yet to speak with him on the phone. Even though it was a hassle to work with Skyline, I was willing to let them do one more small job for me - wrapping the exterior trim around my new windows. I finally got their quote. It seemed a little high, so I tried to negotiate for a better price. Here is Randy's response (via email of course): "Call some other companies and have them price it. Good luck." Thanks for the advice, Randy. I will call another company - for this and every other job I have in the future. **Reply to Skyline's response: Thank you. I believe this proves just how unprofessional you are. And for the record - I was not expecting your sub to be waiting at my door when I got home from work the same day the job was completed, and therefore did not have the correct checkbook. However, I did write him a check that day, from a different account, and asked that he allow 2 days for funds to be transferred into that account before depositing. The check cleared 4 days after the work was completed.

It was a great experience from the start. Randy only uses his own employees to do the jobs....no contractors. They all showed up on time and did a great job. All of the windows were replaced within a 1/2 day. The rest of the time was all the finish work/trim. We love our new windows and are saving almost $100/month on our energy bills.

Skyline did a terrific job. They arrived on time, worked steadily, answered my questions, and cleaned up well. It was a one day job, arriving at 8:30 and leaving at 4:30. The install crew was polite, good guys to talk with, and very skilled. I asked one of their guys if he would put some caulk in a area of my trim/siding not related to windows and he did so, using a colored caulk that matched my siding thereby avoiding me having to paint the seam later. There were no issues with ordering (took about 4 weeks) or installation. Once Okna upgrades their 800 series sliding door to include a wood grain interior finish later this year, I plan to have Skyline order and install it. Randy Ray of Skyline was my contact and he is the ultimate in no pressure sales. (Frankly, I bet that the high quality of his windows and his reasonable prices seal most of his sales.) Randly suggested I visit a job they were doing in my neighborhood to see their work and I came away happy with their work. He loaned me aluminum wrap and obscure glass samples for my wife to see and was timely with my email questions. His office staff was friendly and always forwarded my telephone messages. This is an excellent company and they carry excellent products. They are a top drawer firm. As the final compliment, my wife is so happy she's thinking about having Skyline replace our front and side doors, now!