They were too busy to work on my repair but he recommended another company that did come out and satisfactorily completed the analysis. As it turned out, we did not need a repair. just needed to thaw out the unit.
Description of Work: Refrigerator had frozen up
Rating Category
Rating out of 5
professionalism
5.0
responsiveness
5.0
Yes, I recommend this pro
Grant E.
03/2017
3.0
appliance repair
+ -1 more
After an initial service appointment costing $180, we were told that the root cause was leaving the freezer door open. It took three additional visits, an extra technician, and $680 in labor and materials to address multiple issues with the freezer. Our unit is now back to cooling and making ice. While the issue was fixed, it required much more time, money, and coordination than I would have expected.
Description of Work: Our standalone freezer unit stopped making ice and would only intermittently cool.
Rating Category
Rating out of 5
quality
5.0
value
2.0
professionalism
4.0
responsiveness
5.0
punctuality
3.0
$860
Barbara S.
09/2015
5.0
appliance repair
+ -1 more
unknown
Description of Work: Expert provision of service to our Sub-Zero refrigerator. Changed the freezer gasket and cleaned the upper motor and coil area of dust and dirt. This company provides excellent services.
Rating Category
Rating out of 5
Yes, I recommend this pro
Micheal H.
03/2015
5.0
appliance repair
+ -1 more
They take their time and explain it to you; and they even leave the broken piece to show what was fixed. They don't try to sell you something you don't need. They're really good about getting in touch with you when you call for an appointment.
Description of Work: They've been taking care of my gourmet kitchen.
Rating Category
Rating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Howard C.
01/2015
5.0
appliance repair
+ -1 more
It went very well, the service was excellent. I would highly recommend them.
Description of Work: I hired them to do a repair.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
SAM R.
04/2013
5.0
appliance repair
+ -1 more
*
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,000
Beverly R.
11/2011
1.0
appliance repair
+ -1 more
N/A
Description of Work: I would love to give this company a review, but no one showed up to do the work. The appointment was made on 11/18 for the following Tuesday (11/22/2011) between the hours of 1 - 5 PM. I made sure I wrapped up my pre-Thanksgiving errands in time to be at my home at 12:30pm. It is 5:20 pm and no repairman and no courtesy phone call to let me know that the technician would not be coming. I will not be using this company in the future.
Rating Category
Rating out of 5
responsiveness
1.0
punctuality
1.0
DIANE C.
10/2006
5.0
appliance repair
+ -1 more
We have worked with this company for over ten years. These people are great and very professional. They really know how to fix things well and have even helped us with advice on the top appliances to buy. When they finish, I know it will stay fixed.
Description of Work: Repaired stove and dishwasher.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$105
08/2006
5.0
appliance repair
+ -1 more
I have been using them for a very long time and am always very happy with their service. They came out just when they said they are going to and were well prepared. They worked hard and were done quickly.
Description of Work: They had to fix the refrigerator because it wasn t keeping things cold the way it should.
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Service Categories
Appliance Repair
FAQ
RESIDENTIAL APPLIANCE SPECIALIST is currently rated 4.6 overall out of 5.
No, RESIDENTIAL APPLIANCE SPECIALIST does not offer free project estimates.
No, RESIDENTIAL APPLIANCE SPECIALIST does not offer eco-friendly accreditations.
No, RESIDENTIAL APPLIANCE SPECIALIST does not offer a senior discount.
No, RESIDENTIAL APPLIANCE SPECIALIST does not offer emergency services.
No, RESIDENTIAL APPLIANCE SPECIALIST does not offer warranties.