PUROCLEAN DISASTER RESTORATION

Description of Work: Thursday 24, 2011 Appointment set for Thursday March 24, 2011 at 9:00 /11:15 PuroClean employees finally arrived (structure cleaners) / 12:30 Megan (content cleaner) arrived / 2:00 Scott the Project Manager left with one guy to go on an emergency call / 4:30 Other 2 PuroClean employees and Megan left. Originally was told by Scott that they would arrive and get an earlier start on Friday, before (6:55 am) when I left to go on the bus. Then he changed it to 8:00-8:15 incase they were out late on the emergency call. When I arrived home off of my bus route, PuroClean employees and Megan stated that they had finished cleaning 6 areas, the Attic & the Closet, the Master Bedroom, the Master Bathroom, My Daughter’s room and closets, the small bathroom and the laundry room. We had an appointment that evening and had to leave pretty much when everyone working on the house did. At first quick glance, the bedrooms and master bath appeared very nice. Things were pointed out to me by the various people. More so by Megan since she was actually doing most of the cleaning & was letting me know where she put stuff that needed my attention. She made the statement that she moved the stuff in the closet on the shelves down to clean under them. I said that was fine. The small bathroom & the laundry room looked like it was partially straightened. I just happened to notice the very dirty light fixture in the small bathroom and asked the people, “You did say ya’ll cleaned the bathroom right?” Megan stated yes. I said well why is the light fixture so dirty? Megan stated, “The guys were supposed to get what I could not reach.” Supposedly they went back in there to clean the light fixture again. DID NOT HAPPEN! I decided to speak with Victoria about the cleaning and everyone just left. When I arrived home, after our appointment, I went through the rooms better. Starting in the master bedroom, the baseboards were not cleaned properly because there was dust and stuff clinging to it at the top and at the carpet line. The furniture had hunks of dust attached to the front in various places. The furniture had not been moved to clean the baseboards. The walls still had stuff on them. The windows were smeared, the ceiling fan and light fixtures were not cleaned. The wall pier headboard and the dressers were partially cleaned. Maybe just the top and the front, but not inside of the design on the doors & drawers, not the top of the wall pier headboard, not the tops of the doors and drawers, not above the entrance doors, not the raised panels on the doors and not the window sills. Not the toolbox that is in my bedroom. Above the light switches and outlet plates were not cleaned. The corners of the floor were not cleaned. The bed frame was not cleaned. I got tired of looking and taking pictures so I moved to the next room. In front of me, I happened to walk in when, one of the guys told Scott that he could not clean the outside of the window because the toolbox was in the way. I said nothing I figured Scott would say something, but he didn’t. The closet. When Megan stated she had moved stuff down on the shelves to clean under them I guess she was just talking about a few of the items. There was a light bulb lying on top of some shoes, it was still there, there was a pink shoebox that I tossed onto the stack of shoes near where the light bulb was lying, that stuff had not been moved. Stuff on the floor had not been moved and vacuumed under. There is a drawer frame that has been laying against the wall in the closet for a longtime. It was not moved IF they cleaned the walls in there as they had stated. There were pieces of insulation and debris on the clothes hangers. The back of the door had large areas of SOOT still stuck to it. I did not go into the attic because the smoke and soot has kept me sick since the fire. So I was not going to chance it not being clean and me breathing in more junk. The Master Bathroom , The floors were still dirty, the toilet was not cleaned, the mirrors and window was streaked. The shower and Jacuzzi were not cleaned. A repeat of a lot that was not cleaned in the other rooms as well, door panels, baseboard, etc. My daughter’s room, the ceiling fan was not cleaned, the window frame was not cleaned. The closet walls and ceiling were not cleaned. Stuff was not removed from her walls and wiped behind them. See other stuff in other rooms above as well. The floor in the laundry room was not swept or mopped, the doors and windows not cleaned. The washer and dryer was not wiped down. The return grate on the door going to hall was not even touched! The light fixtures were not cleaned. I honestly do not think anything was done in the laundry room. The little bathroom the floor was not swept or mopped, the toilet was not cleaned, the light fixtures were still dirty, and the tub and pictures were not cleaned. The mirror was smeared. The shower curtain rod was covered in dirt. Other than the mirror, I honestly believe that they did nothing in this room either. They told me to keep the doors closed to the rooms they had already cleaned. And the above rooms were the rooms they had closed and showed to me. I took pictures and made notes. Also, they told me that they would be leaving 3–4 air scrubbers on for the entire duration of the cleaning project, 24 hours a day. There was only 1 air scrubber that, if it was running at all during the cleaning on Thursday, was in the attic, I heard Scott yell up to the guys to turn on the air machine. There was not an air scrubber to be seen by me until I returned off my bus. There were 2, 1 was in my room and 1 was in my daughter’s room. The filters were very dirty. Now I am not even sure that they installed new filters before coming to my house. Around the house (inside and outside) I found 2 dirty rags (1 on my daughters toy stand and 1 outside her doorway on the toy chest), 1 hair cover and 2 face masks on my porch and sidewalk. Friday, March 25, 2011 6:30–No one arrived or called/8:00 – No one arrived or called/8:25 Scott called stating that they would arrive @ 10:00, because the guys had a late night and he was letting them sleep in some/8:45 Called and LM for Victoria to call me/8:55 Scott called-said Victoria called him to call me. I really did not want to go over stuff with him but I did and he said he would look at it when he got here. I told Scott that I did not feel they were taking my job seriously because there was not the excitement of stuff being destroyed. My issue was smoke, soot and odor. And that it was very serious to me and my family. He assured me that all jobs are serious and he is sorry I felt that way, but my job was important / 10:45 Scott and 1 guy arrived. I went through the house with Scoot and the other guy showing them the issues. Scott said they would re-do those rooms and get it done right. He also told me that if there was stuff against the wall that they assumed everything was alright behind it so they did not move anything to clean behind it. I said okay, well what about this wall, it is still dirty. One of the other guys stated that they were not here to “clean” my house, they were here to remove the smoke, soot and odor left behind from the wildfire. I said how can you only remove smoke and soot without removing the dirt as well. They stated that the special sponges they use only attracted soot and smoke. I told them that my insurance company stated that they were going to have the house cleaned nooks and crannies and everything everywhere, because smoke can go through stuff and get in places you would not even imagine. Most of the registers in my house were covered, so Scott said they did not need to be cleaned. He stated that the hall closet since it was closed does not need to be cleaned. When I asked about the smeared windows and mirrors one of the guys told me that I (me, Cathy, the home owner who was paying them to clean up) had to rewash them myself with windex to remove the streaks, that they only used their special cleaner to wipe stuff down. Scott took one of their sponges and wiped behind the door and took off, very easily, a huge area of soot from the back of the door. When we went to the laundry room and bathroom, he could not believe they had been cleaned either. 11:15 -12:00 Everyone else arrived. Scott had a pow-wow with them and he came back to me and said they did not do the closet because of having to go through it to get to the attic and finishing up there. Which made sense, but why would they move a few things and clean but not everything? Then they all got started to work. Scott told them to work until 4:30. It was decided they would not start any new area and would concentrate on the rooms that were not cleaned properly from the previous day. Then Scott left to get prepared for another job that was going on that weekend at a bank. It was a major improvement in the master bedroom and one of the guys walked around with me. He showed me everything I had pointed out to him and Scott earlier except the ceiling fan and the closet. When I went to check on the ceiling fan, he said oh no, I forgot the ceiling fan. 1:47 I received a phone call that lasted a good hr. The people working were at the hallway while I was on the phone, so I thought they were tackling the laundry room and the small bathroom. I over heard bits and pieces of conversations, like; I like the racks for the clothes hangers, she’s still on the phone, is she still on the phone? They were talking and really enjoying themselves. I am not sure where they disappeared to but when I got off the phone I did not see anyone until I was walking out the door. They wanted me to walk around and look at what had been completed. I did not have time. I said you will be here when I get back right. He said yes we should be. I said, If not please lock the door when you leave. Contuinued under Comments:

Description of Work: Puroclean was hired to complete a mold remediation and water damage in a kitchern, due to a HVAC leak.