Precision Garage Door

Garage Doors

About us

Sales, service and installation of garage doors, and garage door openers. Same day and 24-hour emergency service available. With the highest quality garage door parts available in the door industry, Precision Door is your right choice. Our garage door technicians are trained to diagnose and fix all kinds of garage door and garage door opener issues. We realize that your time is valuable and we want to make getting your door fixed as easy as possible for you. We know your doors are an important visual and useful aspect of your home. In many cases, the garage door is used more than the front door so we understand the inconvenience caused when it's not working. Precision Door Services of Richmond offers same day, 24/7 emergency service. Our fully stocked trucks and certified technicians are ready to help. We believe in our products so much, we offer a limited lifetime warranty on many of our parts and services. Ask us for details. We take pride in hiring technicians that are professional, courteous, and on-time. Precision Door Service of Richmond is locally owned and operated. Specializing in garage door repair and garage door replacement. Like most service companies, we charge a service call fee but also offer coupons. We do not charge extra for evening, weekend and emergency calls. Award winning products and service!

Business highlights

10 years of trusted experience
Emergency Services Offered

Services we offer

Residential Install, Repair Garage Door, Home Automation, Doors & Security

Services we don't offer

Commercial Doors

Amenities

Warranties
Yes
Senior Discount

5%

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.8142 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
87%
4
8%
3
3%
2
0%
1
3%


Rating CategoryRating out of 5
quality
4.9
value
4.6
professionalism
4.9
responsiveness
4.9
punctuality
4.9

Filter reviews by category

Showing 51-75 of 142 reviews

Ronny B.
09/2016
1.0
garage doors
  + -1 more
I assume it was the owner that came over and looked at the work I needed done. He took measurements, matched my gutter color and promptly emailed me a quote. I agreed to the bid and never heard back after numerous attempts via email and voicemail. His voicemail eventually stopped accepting messages. I assumed he either had a major medical emergency or shuttered the business.
Description of Work: 1. Needed some gutter work on my back patio to rework the gutter from dumping water on my patio. 2. Replace a badly dented section of gutter on the side of the house. 3. Routine gutter cleaning.

Rating CategoryRating out of 5
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$600

Response from Precision Garage Door
Sir, I am sorry that you had that experience. I see that Precision Door was at your home in December of 2015. Ownership changed in February of 2016 and we would appreciate the opportunity to help you in the future. We do not do gutter work and focus solely on garage doors and garage doors openers. Please reach out to us if we can help you in any way. Sincerely, Scott B. Kale Owner

martha Y.
09/2016
5.0
garage doors, doors
  + 0 more
excellent and professional service. very pleased.
Description of Work: silence the noise on my garage door.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Precision Garage Door
Thank you very much for taking the time to send us your great review. We are pleased to know we provided you with such excellent service. Please be sure to contact us if you need anything. Respectfully, Scott B. Kale Owner

Djuna J.
09/2016
5.0
garage doors
  + -1 more
It was very positive. They were extremely prompt and professional. Their pricing is very competitive. I have used them twice. He was able to fix the track without replacing/ taking the whole door off. The cost was $450.
Description of Work: The whole door had come off the track and so they came out and fixed that. My mum had hit the garage door. They fixed the frame and also replaced all my rollers.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$450

Response from Precision Garage Door
Good morning! Thank you very much for taking the time to send us a review. We are happy to have provided you with an A rating service. Please be sure to contact us if you need anything. Have a great day! Respectfully, Scott B. Kale Owner

Djuna J.
09/2016
5.0
garage doors
  + -1 more
I used the Angie's List coupon and it was $39
Description of Work: They came and did maintenance to the door.
Rating CategoryRating out of 5
Yes, I recommend this pro
$39

Response from Precision Garage Door
Thank you for providing feedback. Please let us know if we can do anything else for you. Respectfully, Scott B. Kale Owner

Esther W.
09/2016
5.0
garage doors
  + -1 more
Edward and Isaih arrived promptly to tune up my garage door opening system. They were prompt, personable, and took time to explain what they were doing. I am very pleased with these 2 men and their work. They were efficient and competent. I would recommend them again.
Description of Work: I had a garage door tune up.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

Response from Precision Garage Door
Thank you very much for taking the time to send us your great review. We are pleased to know we provided you with such excellent service. Please be sure to contact us if you need anything. Respectfully, Scott B. Kale Owner

Harvey F.
09/2016
5.0
garage doors
  + -1 more
All work was done quickly and the end result was a door that travel quietly. Very courteous, all work well done.
Description of Work: Precision tuned up my garage door replaced rollers and replaced bottom weather seal.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Response from Precision Garage Door
Thank you for taking the time to provide such great feedback. We truly appreciate it. Please let us know if you need anything else. Respectfully, Scott B. Kale Owner

Patricia P.
09/2016
5.0
garage doors
  + -1 more
good, they were on time, polite, did the work as expected.
Description of Work: door replacement

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$750

Response from Precision Garage Door
Thank you for taking the time to provide such great feedback. We truly appreciate it. Please let us know if you need anything else. Respectfully, Scott B. Kale Owner

Henry M.
08/2016
5.0
garage doors
  + -1 more
Excellent experience. Professional, arrived on time, explained actions and potential issues.
Description of Work: Garage door tune-up

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$39

Response from Precision Garage Door
Thank you very much for taking the time to send us a review. Please be sure to contact us if you may need anything. Respectfully, Scott B. Kale Owner

Susan G.
08/2016
5.0
garage doors
  + -1 more
The technician was very professional and personable. The technician recommended a "tune-up" which included new cables and rollers. My garage door system is 20 years old and I have had problems with the cables. I felt the price was very reasonable.
Description of Work: I ordered the $39 Garage Door Greasing and Inspection.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$250

Lisa S.
08/2016
5.0
garage doors
  + -1 more
Chris was awesome from time he started work. He was honest and just great service. I will be using this company for all my garage doors issues .
Description of Work: I had a tune up on both of my garage doors.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Precision Garage Door
Good morning! Thank you very much for taking the time to send us a review. We are happy to have provided you with an A rating service. Please be sure to contact us if you need anything. Have a great day! Respectfully, Scott B. Kale Owner

Kristen H.
08/2016
5.0
garage doors
  + -1 more
perfect! Knowledgable, friendly and worked with us to get the job done right!
Description of Work: Fix garage door

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Precision Garage Door
Thank you very much for taking the time to send us your great review. We are pleased to know we provided you with such excellent service. Please be sure to contact us if you need anything. Respectfully, Scott B. Kale Owner

Adam K.
07/2016
3.0
garage doors
  + -1 more
143472 Service Call Residential 65.00 143491 Hung Door Fee 150.00 143497Tune Up 79.00 Total 294.00 I did not need or receive any new parts. The technician was very nice and was on site for about an hour and a half. The garage door spring unwound and I was unable to open the door. The spring unwound when I attempted to open the door after a power failure. The end product was a well functioning door, as it was before the spring unwound. I simply feel that $294 for adjusting the door is a high price.
Description of Work: Adjust springs to open door.

Rating CategoryRating out of 5
quality
4.0
value
2.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$294

Response from Precision Garage Door
Thank you for sharing your feedback. Our pricing is comparable to our competitors, but I do understand that at times, when repairs are unexpected, it can be a bit stressful. Our office manager would like to discuss your invoice with you. Shannon will give you a call later today. Thank you. Scott B. Kale Owner

Mark H.
07/2016
5.0
garage doors
  + -1 more
Chris with Precision Door Service did a great job replacing the rollers, and just explaining lot of things about garage doors, and got things done on one of the hottest days we've had so far. There was no need to lube the door as he said since I had someone do it last winter, putting more on now would overdue it and possibly lead to problems. In all, a good service call and I learned a lot. Door is quieter now and operating smoothly.
Description of Work: Rollers changed on door, door adjusted and operation checked.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$80

Response from Precision Garage Door
Thank you very much for taking the time to send us your great review. We are pleased to know we provided you with such excellent service. Please be sure to contact us if you need anything. Respectfully, Scott B. Kale Owner

Chris K.
07/2016
5.0
garage doors
  + -1 more
Customer service contacted me within minutes of purchased the deal and schedule my installation for that same day. The technician also called me a couple of times during the installation to keep me informed of the process. The keypad was installed professionally and works great.
Description of Work: I bought the $59 special for an installed keypad and within 3 hours of my purchase, my new keypad was installed perfectly.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$59

Response from Precision Garage Door
Thank you for providing feedback. Please let us know if we can do anything else for you. Respectfully, Scott B. Kale Owner

Brian C.
01/2016
5.0
garage doors
  + -1 more
The guy who came out was on time, nice, and professional. His work really helped the performance of my door, which would stick sometimes when the weather was very cold.
Description of Work: Lubed and adjusted my garage door.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$60

Response from Precision Garage Door
Thank you so much for the wonderful feedback. We truly appreciate it. If you need anything else, please be sure to call us. Respectfully, Scott B. Kale Owner

Carole K.
01/2016
4.0
doors, garage doors
  + 0 more
Although the deal presented said the provider would call me, I had to call them. They were however prompt in returning my call and scheduling an appointment. The service person arrived as scheduled and did the work specified in the deal. He was pleasant and efficient. Unfortunately the 'universal' keypad installed to replace the one I was using turned out to be confusing to use and too easily 'reset' so that it no longer worked. My very first visitor after its installation pushed the wrong buttons and the keypad was reset and would no longer work. I looked up the instructions for resetting the keypad provided by the garage door maker but we were never able to get the thing to work. It turned out that their instructions would not work with this unit. I had to call this service provider to come out again and correct the situation. He did promptly and this time I watched what was required and asked for instructions which were not offered on the first visit. It is not easy to reprogram this keypad and I only hope that is not needed again as I will probably have to call the provider out again. I was happy with the people I worked with, the cost and the prompt service, but am not so happy with this universal keypad.
Description of Work: Change garage door keypad, reprogram other devices as needed, give new remote, clean and lub door tracks.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$99

Response from Precision Garage Door
Thank you for sharing your experience with us. If you have any other issues with your keypad, please call us and ask for Shannon, the office manager. She will ensure that you are taken care of! Respectfully, Scott B. Kale Owner

Bulli Venkata Reddy V.
01/2016
5.0
garage doors
  + -1 more
Everything went well. Technician answered all the questions i had.
Description of Work: Garage Door Tune-Up, New Keypad Installation, and Additional Remote

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$99

Response from Precision Garage Door
Thank you for the feedback! Please be sure to call us if you need anything else. Respectfully, Scott B. Kale Owner

Michael H.
12/2015
4.0
garage doors
  + -1 more
It was excellent. The person that they sent was very personable.
Description of Work: I purchased a big deal for Precision Door Service of Richmond. They did a 14-point check on it and they installed an outside thing that you use to open and close the door. It was broken so they installed a new one. We got a new automatic opener.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$99

DAVID T.
08/2015
5.0
doors, garage doors
  + 0 more
We called precision door to fix a problem with the garage door not operating properly and stopping while the door was traveling up or down. The problem continued after they replaced rollers, springs, cables and remotes. Mr. Thomas Addison the president of the company, came to our house and tried to fix the problem by trying various adjustments to the components. To fix the problem, he installed a new garage door motor and 2 new remotes at no additional charge to us. He did this in the spirit of customer satisfaction. I would highly recommend Precision Door to anyone.
Description of Work: Installed new garage door rollers, springs, cables, new door motor and provided 2 new remote controls.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$700

Daniel S.
07/2015
5.0
garage doors
  + -1 more
My garage door caught on the wheel barrow handles that I had left sticking out a few inches too far, before it stopped it was bent and had a substantial gap from the wall. We are moving and the last thing I wanted to do was replace a garage door that I was not going to use but it clearly wasn't right so I called Precision Door, based on Angie's list reviews. I called Sunday night and they sent Chris out to assess the damage by noon on Monday. Chris was very friendly, professional and knowledgable. He explained what had happened to the door and why replacing it was the only option, he did this in a way that made it clear he was not just trying to sell me something but was genuinely interested in making sure I understood what was going on. He then offered me several options for a new door and the associated prices. The next day Greg came out, first thing in the morning, to replace my door. Chris was also friendly, professional and knowledgable. He clearly had a great deal of experience with garage doors and explained the features of the new door and indulged all of my questions about the installation process. He completed the job very quickly despite the intense heat (100+) and never lost his smile or pleasant disposition. He even cleaned off the finger prints on my new door. While I am not overjoyed about buying a new garage door which I will not use, the experience with Precision Door made it much easier to take. I would highly recommend them for your garage door service or replacement, I felt their prices were reasonable and their service was outstanding.
Description of Work: Assessed the damage to my door and replaced it with a new door.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,000

John H & Sharon P.
05/2015
5.0
garage doors
  + -1 more
More expensive than expected, but otherwise great.
Description of Work: Replaced springs, installed wireless keypad, replaced other critical parts that had been damaged by using the door while out of alignment (previous renters). They were punctual, pleasant, honest. We had purchased a garage door tuneup deal from Angie's List but the required work was more extensive. When I discovered that they did not give us credit for the $50 deal on the invoice, I emailed them and they refunded the $50, plus an additional service call charge. We would call them again if needed.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$800

Venkateswara K.
05/2015
5.0
garage doors
  + -1 more
Repaired Track and replaced all rollers
Description of Work: Garage door was out of track

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Jane W.
05/2015
5.0
garage doors
  + -1 more
Excellent price; great to work with; very punctual; very positive experience. I recommend them highly!!
Description of Work: Replaced double garage door; additional maintenance on existing mechanism.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,280

Yvonne C.
02/2015
5.0
garage doors
  + -1 more
It worked out very well. They were very thorough. We're just very pleased with his service. It was good. He followed-up. He was interactive as far as contacting him. He will return my call immediately. It was a good experience, basically. It turned out very well. They had an availability so they accommodated me to my schedule.
Description of Work: I purchased a "Big Deal" for Precision Door Service of Richmond. They did the maintenance and the tune-up. He also had to replace some parts to the garage door.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$700

Kenny M.
02/2015
5.0
garage doors
  + -1 more
They did a fantastic job! Chris was excellent, but the price was a little high. I spent $558 for more roller, sensors, and two cables. He spent about an hour and a half.
Description of Work: I purchased a $50 deal for a garage door tune-up.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$558

Contact information

2095 Dabney Road, Richmond, VA 23230

http://precisiondoorrichmond.com

Service hours

Sunday:
Open All Day
Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day

Licensing

Bonded

Insured

Licensed*

Trade License Number
2705128401
Trade License Locale
VA
Trade License Authority
Virginia Department of Professional and Occupational Regulation
Trade License Expiration
04/30/2023
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Garage Doors

FAQ

Precision Garage Door is currently rated 4.8 overall out of 5.

Sunday: Open All Day

Monday: Open All Day

Tuesday: Open All Day

Wednesday: Open All Day

Thursday: Open All Day

Friday: Open All Day

Saturday: Open All Day

Precision Garage Door accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
No, Precision Garage Door does not offer free project estimates.
No, Precision Garage Door does not offer eco-friendly accreditations.
Yes, Precision Garage Door offers a 5% senior discount.
Yes, Precision Garage Door offers emergency services.
Yes, Precision Garage Door offers warranties.
Precision Garage Door offers the following services: Residential Install, Repair Garage Door, Home Automation, Doors & Security
Commercial Doors

Contact information

2095 Dabney Road, Richmond, VA 23230

http://precisiondoorrichmond.com

Service hours

Sunday:
Open All Day
Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day