Precision Garage Door

Garage Doors

About us

Sales, service and installation of garage doors, and garage door openers. Same day and 24-hour emergency service available. With the highest quality garage door parts available in the door industry, Precision Door is your right choice. Our garage door technicians are trained to diagnose and fix all kinds of garage door and garage door opener issues. We realize that your time is valuable and we want to make getting your door fixed as easy as possible for you. We know your doors are an important visual and useful aspect of your home. In many cases, the garage door is used more than the front door so we understand the inconvenience caused when it's not working. Precision Door Services of Richmond offers same day, 24/7 emergency service. Our fully stocked trucks and certified technicians are ready to help. We believe in our products so much, we offer a limited lifetime warranty on many of our parts and services. Ask us for details. We take pride in hiring technicians that are professional, courteous, and on-time. Precision Door Service of Richmond is locally owned and operated. Specializing in garage door repair and garage door replacement. Like most service companies, we charge a service call fee but also offer coupons. We do not charge extra for evening, weekend and emergency calls. Award winning products and service!

Business highlights

10 years of trusted experience
Emergency Services Offered

Services we offer

Residential Install, Repair Garage Door, Home Automation, Doors & Security

Services we don't offer

Commercial Doors

Amenities

Warranties
Yes
Senior Discount

5%

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.8142 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
87%
4
8%
3
3%
2
0%
1
3%


Rating CategoryRating out of 5
quality
4.9
value
4.6
professionalism
4.9
responsiveness
4.9
punctuality
4.9

Filter reviews by category

Showing 26-50 of 142 reviews

Susan M.
06/2017
5.0
garage doors
  + -1 more
GREAT!!!! Upgraded for safety. Punctual. Knowledgeable. Very nice repairman. Taught me a lot about up keep of the door to keep it running safely.
Description of Work: Garage door annual maintenance

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

Mark H.
06/2017
4.0
garage doors
  + -1 more
The work was done well. But then the sales pitch started. They showed me how my spring was getting weak and told me my cables were frayed. Repair Cost $600. I had to put things off because of family matters, but recently (months later) I called back and found that the person who had been to my house was no longer working for them. So I called the company that put in my garage door when the house was built. They came over and showed me that the spring was in fine shape and was holding the door where it should, and found no fraying on any of my cables and said they did not need to be replaced. Due to the number of cycles on the door I am going to replace the spring before it breaks, but at 50% of the cost and work Precision Door said I needed. I don't doubt the parts Precision Door uses are quality, but a lot of the work they said I needed, I didn't.
Description of Work: They did a tune up special. New rollers.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
3.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$79

Response from Precision Garage Door
Thank you so much for the feedback. We are truly sorry that this is the experience you had. We are very firm with our technicians regarding what they tell our customers. We pride ourselves on being 100% honest and up front with each and every homeowner. Our technicians know this and are trained extensively. The technician you had, as you mentioned previously, is no longer with us. That particular technician came to us when we purchased the business in 2016 and was trained by a previous owner. Again, my apologies that this was your experience, but we would love the opportunity to show you how our technicians, all of whom have been trained by our management team, can serve you. Please feel free to call us at any time to discuss it!

Jacob P.
06/2017
5.0
garage doors
  + -1 more
Received same day service. Also received a call ahead of time from the technician. Garth was able to make it earlier than originally scheduled, which worked out very well. He provided me with 3 quotes for each problem and offered several options. He was very no pressure and answered all of my questions. I'm pleased with the service and the installation. We ended up having both doors repaired and went with newer tension spring systems. We also had the wheels replaced and support brackets installed on both doors.
Description of Work: Garage door spring repair and garage door opening/closing issues

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,100

Response from Precision Garage Door
Thank you very much for taking the time to send us your great review. We are pleased to know we provided you with such excellent service. Please be sure to contact us if you need anything. Respectfully, Scott B. Kale Owner

Nancy O.
06/2017
5.0
garage doors
  + -1 more
It went well. The technician was knowledgeable and polite. He also fixed a problem. We'd been having an ongoing issue. The technician knew exactly what it was, and took care of it.
Description of Work: A tune up on our garage door

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Precision Garage Door
Thank you for providing feedback. Please let us know if we can do anything else for you. Respectfully, Scott B. Kale Owner

Genie P.
06/2017
5.0
garage doors
  + -1 more
Quality of work and product excellent. Communicated clearly, was professional and prompt. Would recommend this local business to others in a heartbeat.
Description of Work: Replaced garage door spring

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Response from Precision Garage Door
Thank you for taking the time to send us a review. We truly appreciate it. Please be sure to contact us if you may need anything in the future. Respectfully, Scott B. Kale Owner

John H.
05/2017
5.0
garage doors
  + -1 more
He was prompt, recognized the problem and had my door operating the next day.
Description of Work: Replaced springs on garage door.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Precision Garage Door
Thank you for providing feedback. Please let us know if we can do anything else for you. Respectfully, Scott B. Kale Owner

James M.
05/2017
5.0
garage doors
  + -1 more
Very good work. On time. Completely solved the problem and made the door work like new at a very reasonable price. I highly recommend Precision Door Service.
Description of Work: Overhead garage door repair and tune up.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

Response from Precision Garage Door
Thank you for taking the time to provide such great feedback. We truly appreciate it. Please let us know if you need anything else. Respectfully, Scott B. Kale Owner

Michele T.
05/2017
5.0
garage doors
  + -1 more
Very professional and knowledgable.
Description of Work: Needed my garage door repaired.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Precision Garage Door
Good morning! Thank you very much for taking the time to send us a review. We are happy to have provided you with an A rating service. Please be sure to contact us if you need anything. Have a great day! Respectfully, Scott B. Kale Owner

Sree D.
04/2017
5.0
garage doors
  + -1 more
Technician was professional, punctual and explained in detail the services provided.
Description of Work: Garage Door Preventative maintenance

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$40

Response from Precision Garage Door
Thank you very much for taking the time to send us your great review. We are pleased to know we provided you with such excellent service. Please be sure to contact us if you need anything. Respectfully, Scott B. Kale Owner

Stephen F.
04/2017
5.0
garage doors
  + -1 more
He also showed why my garage door was having problems. Offered repair and adjustment at a reasonable price. Door works quietly and smoothly now.
Description of Work: Inspection and roller replacement.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$105

Response from Precision Garage Door
Thank you for providing feedback. Please let us know if we can do anything else for you. Respectfully, Scott B. Kale Owner

Artee M.
04/2017
4.0
garage doors
  + -1 more
Tech was very friendly and efficient
Description of Work: Garage door tune up

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$39

Response from Precision Garage Door
Thank you for providing feedback. Please let us know if we can do anything else for you. Respectfully, Scott B. Kale Owner

John C.
04/2017
5.0
garage doors
  + -1 more
Prompt arrival of technician (local manager). On inspecting the two doors he determined that they were of advanced age. One door worked well enough. The problem door needed bracing at the top and one of the electronic eyes at the bottom needed replacement. Initially it was not realized, by the technician, that I had the upgrade package, but that got straightened out. He felt that what he could do would get me through for a while. As the house is being sold and I am relocating, I would have no further need of their services.
Description of Work: Issues with door closing. I needed to continually press on the button to keep the door closing.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$451.43

Response from Precision Garage Door
Thank you very much for taking the time to send us a review. Please be sure to contact us if you may need anything. Respectfully, Scott B. Kale Owner

Gopal B.
04/2017
5.0
garage doors
  + -1 more
Very good service. Explained my options beyond package I paid for and performed work as needed.
Description of Work: Tune up garage door mechanism. Replace broken parts.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Response from Precision Garage Door
Thank you for taking the time to send us a review. We truly appreciate it. Please be sure to contact us if you may need anything in the future. Respectfully, Scott B. Kale Owner

Linda L.
04/2017
5.0
garage doors
  + -1 more
We chose to replace an old door and not repair it. Precision's door quality and warranty were superior. Installers were on time, professional and courteous. The job took longer than stated but there were some issues that needed attention and they were handled properly. The new door has made a great difference; opens smoothly, it's quiet and shuts securely. We highly recommend.
Description of Work: Installation of new garage door, opener, and key pad

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,800

Response from Precision Garage Door
Thank you very much for taking the time to send us your great review. We are pleased to know we provided you with such excellent service. Please be sure to contact us if you need anything. Respectfully, Scott B. Kale Owner

Ben D.
03/2017
5.0
garage doors
  + -1 more
He arrived on time & were professional. The work was done quickly and all my questions were answered.
Description of Work: Exterior keypad was installed. All working components were checked out.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Precision Garage Door
Thank you for providing feedback. Please let us know if we can do anything else for you. Respectfully, Scott B. Kale Owner

Jeffrey D.
03/2017
5.0
garage doors
  + -1 more
All parts were available on the truck, quotations were provided along with explanations of work and agreement with total cost and scope of work prior to proceeding, Everything was completed quickly and professionally. The garage door has never worked right before, but now it is properly aligned and balanced perfectly and runs quieter than ever.
Description of Work: New Spring, new drums and cables, new rollers, new bearings, tensioning and balancing.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Precision Garage Door
Thank you very much for taking the time to send us your great review. We are pleased to know we provided you with such excellent service. Please be sure to contact us if you need anything. Respectfully, Scott B. Kale Owner

Susan S.
02/2017
5.0
garage doors
  + -1 more
Very well. Prompt, courteous, knowledgeable, informative, did work quickly and efficiently. Garage door is so quiet going up and down I have to check it to insure it is going down. What a difference the new rollers made!!!
Description of Work: Garage door service and roller replacement

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Precision Garage Door
Thank you very much for taking the time to send us a review. Please be sure to contact us if you may need anything. Respectfully, Scott B. Kale Owner

Susan K.
01/2017
5.0
garage doors
  + -1 more
Great. The tech was on time, friendly and seemed to do a good job. The door goes up & down more smoothly now. They are reasonably priced. He programmed the new remote which took a while, but he was successful.
Description of Work: Garage door tuneup & new remote

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$93

Response from Precision Garage Door
Thank you very much for taking the time to send us your great review. We are pleased to know we provided you with such excellent service. Please be sure to contact us if you need anything. Respectfully, Scott B. Kale Owner

John C.
01/2017
5.0
garage doors
  + -1 more
Excellent work and service. Highly professional company.
Description of Work: Remove and replace door opener and garage door hardware.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,200

Response from Precision Garage Door
Thank you for taking the time to send us a review. We truly appreciate it. Please be sure to contact us if you may need anything in the future. Respectfully, Scott B. Kale Owner

Sandra S.
01/2017
5.0
garage doors
  + -1 more
Great. Tech was polite and professional.
Description of Work: Needed a door/opener tune up. Noisy opening, door was stalling half way up.Check up found I will need to replace door springs soon. Tech gave me the price of 3 , good, better, and best but did not pressure me to purchase. Inspected system and replaced rollers.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

Response from Precision Garage Door
Good morning! Thank you very much for taking the time to send us [Member Information Removed] review. We are happy to have provided you with an [Member Information Removed] rating service. Please be sure to contact us if you need anything. Have [Member Information Removed] great day! Respectfully, Scott B. Kale

Candice M.
12/2016
5.0
garage doors
  + -1 more
My installation tech was prompt, courteous and work was completed very quickly and efficiently.
Description of Work: I had a keyless entry pad installed.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$59

Response from Precision Garage Door
Thank you for providing feedback. Please let us know if we can do anything else for you. Respectfully, Scott B. Kale Owner

B D.
11/2016
1.0
garage doors
  + -1 more
See Above Still pretty angry at all the time I wasted to get my $71.00 credit which I still HAVE NOT received
Description of Work: Its too bad as the gentleman who came out to do the work was superb. It was a lot more expensive than I thought, but they did what really needed to be done. I paid upfront fee through Angie's List. The amount was supposed to be DEDUCTED from the total cost. They had trouble with the credit card machine. Once I received the charge on my credit card, I called REPEATEDLY!!! They said they would handle it.....they did not. I have not received the credit to date.......I will not use them again, nor would I recommend them as a business.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
1.0
responsiveness
5.0
punctuality
5.0

$771

Response from Precision Garage Door
I am sorry that you feel that way. Your credit was applied on your invoice as a payment and you were charged the balance. That was done while our technician was home. Our office will send you an email with the invoice re-explaining how that was applied. Sincerely, Scott B. Kale Owner

Chakita C.
10/2016
5.0
garage doors
  + -1 more
Chris was wonderful!! Very professional and an awesome personality. Would hire again.
Description of Work: Garage door tune up.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Precision Garage Door
Thank you very much for taking the time to send us your great review. We are pleased to know we provided you with such excellent service. Please be sure to contact us if you need anything. Respectfully, Scott B. Kale Owner

Betsyf T.
10/2016
5.0
garage doors
  + -1 more
Great. Fixed the door in no time flat and showed us how to fix it ourselves in the future.
Description of Work: Garage door opener repair and general lubrication.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Precision Garage Door
Thank you for taking the time to send us a review. We truly appreciate it. Please be sure to contact us if you may need anything in the future. Respectfully, Scott B. Kale Owner

James S.
09/2016
5.0
garage doors
  + -1 more
My garage door was at the point that it would no longer stay up when opened. They showed up and performed the work as scheduled. The door now operates the way it's supposed to again.
Description of Work: Garage door tune-up....spring adjustment/lubrication.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Precision Garage Door
Thank you for taking the time to send us a review. We truly appreciate it. Please be sure to contact us if you may need anything in the future. Respectfully, Scott B. Kale Owner

Contact information

2095 Dabney Road, Richmond, VA 23230

http://precisiondoorrichmond.com

Service hours

Sunday:
Open All Day
Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day

Licensing

Bonded

Insured

Licensed*

Trade License Number
2705128401
Trade License Locale
VA
Trade License Authority
Virginia Department of Professional and Occupational Regulation
Trade License Expiration
04/30/2023
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Garage Doors

FAQ

Precision Garage Door is currently rated 4.8 overall out of 5.

Sunday: Open All Day

Monday: Open All Day

Tuesday: Open All Day

Wednesday: Open All Day

Thursday: Open All Day

Friday: Open All Day

Saturday: Open All Day

Precision Garage Door accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
No, Precision Garage Door does not offer free project estimates.
No, Precision Garage Door does not offer eco-friendly accreditations.
Yes, Precision Garage Door offers a 5% senior discount.
Yes, Precision Garage Door offers emergency services.
Yes, Precision Garage Door offers warranties.
Precision Garage Door offers the following services: Residential Install, Repair Garage Door, Home Automation, Doors & Security
Commercial Doors

Contact information

2095 Dabney Road, Richmond, VA 23230

http://precisiondoorrichmond.com

Service hours

Sunday:
Open All Day
Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day