Pennington Construction

Description of Work: If I could rate Pennington at zero stars, I would; entirely for lack of communication. Pennington was obtained via USAA to handle an insurance issue after hurricane damage introduced water infiltration into my home. After providing a quote, we agreed to have them do the work accordingly.

Description of Work: After our water heater, which was located in the attic, malfunctioned and spilled its contents on the attic floor, the water soaked through the garage ceiling, causing large chunks of the sheetrock to fall. Pennington Construction sent two men out to look at the damage, and we were told that an estimate would be sent to our insurance company and we would be contacted about schedulng the work.

Description of Work: I originally had them out 2 and a half years ago because some damage was done due to vandalism, and there was water damage. The floor in my foyer had to be completely replaced. They had to resand and refinish the entire floor. I was very pleased with their work. Fast forward to January of this year: a pipe broke and the pipe who replaced the pipe had to cut a 9 by 12 inch hole in the same floor. I've been trying to get Pennington Construction to come back and do the work for me. The insurance adjuster originally told me they would have to replace the entire floor. I told them no and asked them just patch the floor. They said they would have to "sew the floor in" and resand the entire floor. I wanted them to just reuse some of the wood. I did not want to have to pack up my entire first floor again to have the floor resanded. There are 17 units that share a heating system where I live, so we had to coordiniate between Pennington and the plumber, so I had to act as the go-between. I kept trying to get in contact with the lead contractor at Pennington. He used to call me right back, within an hour's time. Since this all started, I've called every single day, but they still will not return my calls. Finally, today, after I threatened to find someone else, they called me back and told me they didn't want to do the job. Their reasoning was because I would not let them do what they felt was best. I feel like once they found out it was a small job, I dropped to the bottom of their list.