Narron Fences

We used Narron to have our fence put up. She was recommended by our neighbor and we figured why not? At first everything was great. She showed up the next day to measure the yard and provided us with an estimate the next day. We set up a time to meet at our house to finalize the paperwork and put down the deposit. We had said 6:30/7 because we have a newborn plus two other kids so I wanted enough time to get them fed and settled beforehand. My husband got home around 5/5:30 and she was sitting outside our house! He asked her to wait a minute so he could make sure I wasn’t sitting inside nursing our baby. Next thing I know she’s knocking and coming into my house and proceeds to tell us we need to put our dogs up because she can’t deal with them. THEN I come back downstairs and she’s hovering over my newborn. It’s cold and flu season, and I don’t KNOW you. Get away from my child. I should have known right then and there to run, but we were anxious to get the fence put up so we signed and wrote her a check. Our agreed installation date was for the following Wednesday and were told it was a 1 day job. Tuesday afternoon around 3PM she texts, not calls, TEXTS my husband and says “We will be there Thurs. to install your fence instead of tomorrow. Thanks.” No explanation, just a “tough ****” text. Now, I help my father run our family owned business. I know more than enough about customer service as I have worked in our industry for well over 10+ years. I have NEVER texted one of my customers to reschedule especially so last minute. Red flags started going off. Thursday morning the guys showed up to install the fence. Everything was going great, they were extremely professional and courteous! Around 3:30 they started packing up to leave so I figured the fence was all done. Think again! With only a very small section left they were done for the day and would be back Friday morning. I told them okay, but inside my blood was boiling. At this point our installation date had been moved back a day and now our 1 day fence was going to be a 2 day job. I called my husband to let him know what was going on and he called Ms. Narron. If I thought her lack of customer service and professionalism was already a problem I was wrong. She made up a bunch of excuses about how she can only do but “so much”, didn’t offer any apologies, any sort of discount, nothing. It was another “tough ****” moment. Long story short, save yourself the grief and don’t deal with her unless you want high blood pressure, exercise from having to measure your yard for her, and an all around horrible experience. As for the guys that came out to install our fence, they don’t work for her because I saw their actual company name on their vehicle. So, she subcontracts her work out to other companies. I would hire them any day. They were easy to talk to, listened to my concerns and had valid input and suggestions. They did a fantastic job on our fence, but as for Narron Fences I won’t be putting their “warranty” sign on my fence because she doesn’t deserve to take credit for someone else’s work, nor do I want anyone else to have to deal with her and her bad attitude.

The owner showed up exactly when she said she would for the estimate. The workers returned within a week and completed the job on time and in a very professional way. We had Narron install the original fence over 10 years ago and it is still in very good shape. The boards that needed replacement were due to our sons hitting one with a baseball and a tree falling on one of them, not due to inferior products.

Narron had similar prices to competitors, slightly higher, but was professional and punctual to install fence. Fence build was sturdy and seemed quality. I had an issue with the gate sagging, and since there was a 1 year warranty, I asked them to repair it. They did completely replace the gate, and did a good job, but it took them 2 months to come out a make the repair. It took them 4 hours to build the entire fence the initially, but 2 months to come make the repair. When I called to ask about the repair status, I was given different excuses, never an apology for the delay. Owner seemed very short on the phone and was hard to reach during this time period. Customer service means a lot and I'm sure there are other companies that appreciate a customer's business more than Penny. If I need another fence down the road, I will look for a different company.

unknown

The L-shaped split-rail fence in the front yard looked very good, but the posts were wobbly. The split-rail fence around the back yard looked very good also, but the two gates were crooked and the loop latches that go around the post for the gates were very crooked. The L-shaped vinyl fence around the air conditioning units was fine. The L-shaped vinyl fence around the garbage cans was too tall. We contacted the owner with our issues. After more than a couple calls, she sent workers to fix the wobbly posts in the front yard, and partially straightened the gates. The crooked loop latches were never repaired and the fence around the garbage cans was not lowered. We had to hire a separate contractor to lower the fence height. Narron Fences are known for putting their company name on their fences. In fact their contract states that "This guarantee covers purchaser only and is null and void unless customer keeps company signs on fence for full period of warranty". They did such a poor job that they didn't even put a sign on the fence. We're assuming that they were too ashamed of the job they did to put their sign on.

unknown

My house came with an old post-and-rail fence with hogwire already installed. It's been very good for keeping my dogs in. Over the years it has needed the occasional repair because of the elements taking their toll, the neighbor's dog chewing on it, and the like. I have repaired it myself a few times, but finally decided to start calling Narron (their name was on the fence). They have been out here at least 3 times to replace posts and rails. Every time it has been a positive experience. Penny Narron is a very no-nonsense type of person, and I much prefer that to someone trying to give me the phoney "sales talk" stuff. She will basically tell you like it is, and more importantly, she will deliver. When she comes out to do the survey, she makes careful notes of all the details. She also schedules the utility guys to come out and put markers down. So far all of her estimates have been 100% on the money, and they have never gone over. The guys who do the fencing work are punctual, work quickly, and they do a good job. The new posts are always very solid in the ground and they last for several years. The whole operation is very professional. If they need to reschedule for any reason Penny is very good about calling you to let you know what is going on ahead of time.

The guys that put up the fence were fine but we didn't care for the owner. She had a bad attitude and just was not real helpful at all. It was a pretty big fence. The guys were good.

When a contractor makes an appointment for an estimate, confirms it with the customer, then never shows up or calls again -- that shows me that they have ZERO respect for their customers. At this point, even if they did call me, I wouldn't hire them, since I can't trust that they're reliable or punctual.

They were really good to us. They cleaned up well after they dug the holes to set the poles and the entire job was done nicely. The cost included only the installation, because we had already bought all the materials.