Montgomery Irrigation

This company was hired by Comcast after they cut through my irrigation system during an install. They came out and told us the system was repaired but it was past the end of season so the system was turned off. When spring came we tried to start the system but it was not functional. I reached back out to the company to correct the repair, after 2 trips out they were able to correct the situation and we thought all was well. At this point we got a bill for the services from the warranty repair. We talked to the company several times, on 2 separate occasions they told us the head of the Richmond office would call us to discuss our situation. The Richmond office superviser never called. We called and talked to numerous people but they refused to correct the billing. They stated that because they had not documented the situation as a warranty repair we were liable to pay for the repair, they then stated that the problem could not have been caused by Comcast when they came back out so we were liable for the repair that it was another core problem with the system. My system was brand new and still under warranty from the original installer but they explained that because they had not documented this a warranty repair they just fixed what they found. We have called numerous times, escalated to everyone who would listen, tried to talk to area supervisor who we were told would call us on 2 separate occasions but never did. I eventually paid the bill because they were charging us interest but I would never recommend this company under any situation.