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Livewire LLC

Stereo and Home Theater Systems, Electrical, Phone Wiring,

About us

At Livewire, we provide a wide range of state-of-the-art technology integration services and prides itself on quality products, quality installation, and excellent customer service. We’ve been making technology simple for our clients for over 20 years. Through hard work, honesty, and quality craftsmanship, Livewire has become the premier technology integrator in Central Virginia. Livewire’s installation and service techs have years of experience and a wide range of technological, construction, and electronic certifications. The quality of their craftsmanship is the reason 80% of Livewire’s business comes through customer referrals.

Business highlights

23 years of trusted experience
Emergency Services Offered

Services we offer

Home theater, lighting control, distributed audio/video, home automation, home networking, troubleshooting, security systems & structured cabling, commercial security systems, commercial a/v, commercial networking, smart home technology.

Services we don't offer

Electrician

Amenities

Warranties
Yes
Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
Visa

Photos of past projects

Reviews

4.730 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
77%
4
7%
3
10%
2
3%
1
3%


Rating CategoryRating out of 5
quality
4.7
value
4.3
professionalism
4.6
responsiveness
4.7
punctuality
4.9
Showing 1-25 of 30 reviews

Dan Y.
04/2017
5.0
home theater design
  + -1 more
LiveWire does quality work. They give a straight foreword estimate and explain the charges. They stick to the estimate and make sure the client is happy in the end. I have returned to LiveWire repeatedly for enhancements, and upgrades to our home audio system. The work that they did on our house has always been first class. And the two times when they have made a mistake, they corrected it on their own dime. JD goes above and beyond to ensure a happy client, and always gets glowing reviews and references when I'm asked about someone to do any home a/v work.
Description of Work: Upgrade Tv's. Repair receiver after lightning destroyed. Mount tv outside.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

David B.
04/2017
5.0
electrician, home theater design, phone wiring, home automation
  + 2 more
Superb! My theater room is second to none!
Description of Work: Build a theater room

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$19,000

Jacqueline W.
05/2016
5.0
home theater design
  + -1 more
Did an absolutely fantastic job!
Description of Work: Transferred all data from 1 desktop to another, after a hard drive crash. Also installed fantastic wall mount TV and streamed 55,000 photos through Apple TV. love Livewire and its crew!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Marshall W.
07/2015
5.0
electrician, home theater design, home security systems, home automation
  + 2 more
Very satisfied with results. All work done in a very professional manner. Spent necessary setting up everything and teaching us how to use it.
Description of Work: Wired new condominium, installed 6 TVs, Sonos system in 7 rooms, universal remote, cable, internet, phone and alarm system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$16,000

Benjamin P.
09/2014
5.0
electrician, home theater design
  + 0 more
unknown
Description of Work: Very nice installers who came to our house. Work was done well and on time. A little pricey but you get what you pay for.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,100

Elle L.
01/2014
5.0
home theater design
  + -1 more
Our interaction with Livewire went really well. It took about three days for an appointment, and a week to receive our new projector, which they installed. They gave us a lesson on cleaning the projector's air filter. We've been loyal LiveWire customers for four years. They are high quality, skilled craftsmen. Always intelligent, clean, and professional, unlike the and quot;other guysand quot; located out towards Short Pump. LiveWire has high prices, but you get what you pay for in quality. It's worth spending more when service providers come into your home and dig into your walls, and know how much multimedia equipment located at your address. I trust LiveWire.
Description of Work: Our movie projector wouldn't turn on. They diagnosed the problem and sold us a new projector. (Don't forget to clean your projector's air filter!!)

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$950

C. Anne S.
01/2014
5.0
home theater design
  + -1 more
Team was very professional and helpful. They worked with us to get the project done quite promptly.
Description of Work: installation of sound system

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,000

Michelle B.
12/2013
3.0
home theater design, home security systems
  + 0 more
One employee started the job, was there 2 days, then two new people showed up. They did OK work, but I had to ask for things like the mounting of small speakers to be redone, because the first attempt was just sloppy. The crew knew we had a dog in the outdoor area where we were running cable wire and had to be called back twice to fix it because they didn't bury it deep enough or protect it and our dog dug it up and chewed it. They knew some cable equipment was going to be outdoor and sheltered, but not completely protected and the solution was to rig a sterilite box. Not the solution I expected for the price we paid for the work. I have spoken with the owner about these issues and feel like we just got the two bad eggs that happened to be employed there at the time. Both of them were fired shortly after our job for unrelated issues. Technically all of the components work well.
Description of Work: Installed surround sound home theater speaker system and whole house sonos audio system. Installed an outdoor television / cable at home bar and speakers near the pool. Installed a home security system with door sensors, window break sensors and 3 motion detector cameras on the exterior of the house.

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
3.0
responsiveness
4.0
punctuality
4.0

$15,000

Harpreet G.
04/2013
3.0
home theater design
  + -1 more
There sales rep was not good. I was not very knowledgeable and he sold me on prewiring all the bedrooms in the house but then neglected to prewire for sound control within the rooms. Furthermore, he was poor at responding to emails. He was let go towards the end of the project. The owner, Henry, apologized and tried to improve on the experience by throwing in programming of the wifi extenders for free but then charged me to add on a couple of motion detectors in the basement. The free 6 month security was expensive and I discontinued it at the end of the 6 month trial and switched to someone else. They are expensive.
Description of Work: They were the chosen installer by my builder. They prewired my house, installed the security system, installed the central vacuum system and mounted my television.

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

$12,000

Response from Livewire LLC
We really missed the mark with (member name removed) initial sales experience and I personally intervened to make sure things finished strongly. We did Pre-wire volume controls and helped (member name removed) locate them when he asked (they were hidden behind the Sheetrock vs. blank plated). Our security system came with 6 months free and the monthly monitoring is $29.99 thereafter (much less than ADT or similar services). We did sell (member name removed) additional motion detectors at a discount at his request. We do our best to be competitive and take customer satisfaction very seriously. I'm sorry we couldn't make (member name removed) happy.

Catherine B.
03/2013
3.0
home theater design
  + -1 more
Did not have work done, just estimate.
Description of Work: There estimate was much higher than the other 2 we got for basically the same services. We have not yet had a system installed yet, but will not go with Livewire since they are so high priced. I dont remember the date I ad them in, but it was in 2012.

Rating CategoryRating out of 5
value
1.0
professionalism
3.0


Response from Livewire LLC
We contacted [member name removed] to resolve her issues and she refused to speak with us via telephone. We stand ready and willing to resolve her confusion over our proposal.

Jack C.
03/2013
5.0
home theater design
  + -1 more
Could not have been any better. Quick, responsive, on-time, clean, polite, professional and they nailed the job. Had to return twice to tweak some BlueTooth and IP conflicts, but that was expected.
Description of Work: They installed a Sonos internet /cd play system and set up a somewhat complex family room entertainment system.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,000

Tanishia E.
11/2012
5.0
home theater design
  + -1 more
Wonderful. See above for details. Do not expect a low price (but their services are worth the money). Do expect prompt, professional service. They offer online payment (billing through intuit). Credit cards are accepted. Easy payment method. Billing is prompt. 1/2 due up front for deposit to be put on the schedule. Don't delay in paying or the schedule will fill up quickly.
Description of Work: We contracted LiveWire to set up our home theater. We did a room over the garage conversion. They worked with us on existing equipment that we had already purchased and suggested some other items that were better fit for our home theater. Brad (consultant) was very professional. He came out within 2 days to give us an in person review of what we wanted done. He discussed options with us for the room set up and was attentive to our design ideas. We received a quote within 24 hours for the work to be performed. The quote, although higher than some others, was not unreasonable. We felt much more comfortable paying a bit more for what we felt would be a superior installation experience. We certainly did not want to cut corners and sacrifice the true home theater experience. The down-side was that due to LiveWire's popularity we could not get on the schedule right away, however Brad did advise that he would keep an eye out for any appointment cancellations. As such, I was able to get my home theater set up done before our scheduled installation date. The technicians that came out were very knowledgeable, friendly, and professional (they even took their shoes off at the door). The set up took a few hours but they put up a 100" projector screen, projector, set up our surround sound system, and programmed our remote. At the conclusion, James (the technician), walked us through all of the steps to work our equipment (including the remote that controls all of our components). James even left his contact number so that we could call him directly if we had any issues with our equipment. So far, so good. We love our home theater. I would highly recommend LiveWire, LLC!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,500

Patricia S.
11/2012
5.0
home theater design
  + -1 more
The 2 service men arrived on time and were very professional and did an excellent job. They cleaned up all materials and instructed on the use of the TV mount.
Description of Work: They installed a flat screen wall mount on the wall, secured the TV and installed the wires and made sure they were all out of site and secured.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$149

Karen S.
10/2012
5.0
home theater design
  + -1 more
The technician did a great job mounting the TV and hooking up my other equipment and performing cable management.
Description of Work: Mounted and LCD TV in my Master bedroom.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$199

Eugena S.
09/2012
5.0
home theater design
  + -1 more
Excellent work--exceeded my expectations!
Description of Work: The Live Wire technician was fantastic. He was very knowledgeable and was able to get our system up and running very quickly. I would definitely refer them or use them again myself.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$199

Nancy D.
06/2012
4.0
electrician, home theater design
  + 0 more
They called after I purchased the Big Deal to clarify the terms. They told me that the deal did not include electrical work and that I would have to pay extra for that. They were courteous and professional, but I decided not to have the work done.
Description of Work: I bought a Big Deal for mounting a TV.

Rating CategoryRating out of 5
professionalism
4.0
responsiveness
4.0

$199

Response from Livewire LLC
Since we never performed any services for this member, it would be great to change the "Services Performed" to "No." We could easily see how the grade of "B" would've been earned if the extra work was learned about after we arrived on-site, but since we clarified over the phone ahead of time, seems to be a good job of setting expectations. We humbly request an "A."

Doug H.
05/2012
1.0
home theater design
  + -1 more
See above.
Description of Work: I called this company because a promotion for their service came up near the top in Angie's List as a special deal for TV & home theater installation, which listed "professional-quality TV installation" for $199. The person who answered the phone said there is no promotion, then It took an hour for her to check into it further. When she came back on to the line to say again that there is no current promotion, the owner also came on the line, said they could not honor the promotion - still on the Angie's List site, still active all the way through payment - but he wanted to do the work. He ended up quoting me a price close to $500, at which point, I ended the conversation. I will not work with this company.

Rating CategoryRating out of 5
value
1.0
professionalism
1.0
responsiveness
1.0


Response from Livewire LLC
We spoke with the member and encouraged him to purchase the deal through Angie's List. He said he wanted to do the work directly with our company vs. through Angie's List. We explained the deal on the site was a Groupon style promotion that needed to be handled through the Angie's List Web site and doing the work directly with Livewire would be subject to our normal pricing schedule. The member said the work quoted was out of his budget and that he would call back if he wanted the work performed. We're still happy to help the member in any way we can.

JOHN B.
09/2011
4.0
home theater design
  + -1 more
Neither the initial consultant nor the two technicians who followed up were able to identify the source of our problem. We still have a home theater system that works incompletely, and I dont know any more about the problem than when I started.
Description of Work: We moved into a new house and were unable to get the surround sound home theater system to work properly. We asked Livewire to tell us whether there was a problem with the wiring, the receiver, etc. that would explain why modern music CDs play through all speakers but home theater DVDs would not.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$300

Alexandra C.
07/2011
5.0
home theater design
  + -1 more
This is an update to our original report. Livewire returned and fixed the cables that were hanging off the wall in our master bedroom. It looks significantly better, and they're finally staying in place! They came and gave us an estimate, which was almost $1,000 more than another company we contacted. However, we felt they were more professional, and we were concerned that the other company was shady. Generally, speaking I think you and quot;get what you pay forand quot;. They came and connected our pre-existing, built-in speakers, but the 3 new speakers we ordered from them had not arrived yet, which was fine. They explained this to us. They hung a TV in our master bedroom. We requested that they not drill into our walls to hide the cables - again - fine. We requested that they not drill into our walls. They explained that we would still be able to see the cables, but they would do their best to hide them behind wire/cable covers. We agreed to this solution. After they hung the TV the cables and the covers fell off the wall before the front door closed behind the installation guys. We called - and they said when they come back they would attach the covers with stronger tape. Fast forward, about a week later, they return with the 3 new speakers and and quot;strongerand quot; tape. They affix the and quot;tapeand quot; to the wall and attach the covers. Within the same day, the cables/wires and covers fall off the wall again. Not seriously bothered by the how it looks, we knew it wasn't going to be pretty, but we are annoyed that we have to pay for something that doesn't do its intended job. Now for the additional 3 speakers, everything is hooked up and works, but they ordered the wrong speaker stands. So 1 speaker is sitting on our window sill and the other is sitting on a piece of furniture. At least they didn't charge us for the stands. They did, however, send us a bill for a and quot;completedand quot; job in between the 2 installation dates - before the job was actually finished. They said it was an automatically generated bill and we didn't need to pay until the job was complete.
Description of Work: We purchased a house with a pre-existing, built-in stereo system. Livewire came and connected the built-in speakers to a receiver we purchased. They supplied 3 additional speakers and a subwoofer. They also hung a TV for us in our master bedroom.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

$1,800

mike H.
09/2010
2.0
phone wiring
  + -1 more
They came and did a good job initially, but they had to use computer wire to make one connection, and that connection failed. Because it took longer than they estimated, they kept their price to the quote, but they never repaired the connection that didn't work. 9/2/11 I noticed that the service provider claims that they called to and quot;make the member happyand quot;. We never received one call from this company. And to clarify, it was at the suggestion of the tech that said he could use the wiring available, that we ok'd him using that wiring to install a phone extension. This provider DID NOT contact us to fix the problem.
Description of Work: rewire telephone punch board, run new telephone line to office.

Rating CategoryRating out of 5
quality
2.0
value
3.0
professionalism
2.0
responsiveness
4.0
punctuality
4.0

$500

Response from Livewire LLC
Member decided not to follow our recommendation to clean up his entire cabling system which was causing problems with the entire home. We became guilty by association after touching a small part of the overall home wiring network. We offered to make member happy several times via telephone. We pride ourselves in doing a great job and this black spot will hopefully not deter prospective clients.

Nancy H.
03/2010
5.0
home theater design
  + -1 more
I have been using them for about four years. They are excellent. Everybody is very knowledgeable and very helpful. I trust them.
Description of Work: I used Livewire to check my sound system and put a few things back together.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Tara M.
03/2010
5.0
electrician, home theater design, phone wiring
  + 1 more
I called LiveWire to add cable drops (TV and internet), phone lines and jacks, and video (for security cameras) since projects of that nature are not done by the local cable provider. Now we have cable and phone jacks and video everywhere they are needed and LiveWire didn't have to destroy our freshly-painted walls to accomplish! These guys are excellent. I love electronic gadgets and they understand not only how to install for them but how to make them play nicely with other electronics in the house. They will definitely be called upon for our future projects!
Description of Work: Run cable drops, video for security camera(s) and additional phone lines in 2600 sf house.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$800

ARTHUR F.
05/2009
5.0
electrician, home theater design, phone wiring
  + 1 more
When I originally called, they said that they would not be able to perform the work for about 11 days. I asked them to call if they had a cancellation, which they did. This resulted in the work being completed in a week. They showed up as promised and completed the work in a timely fashion.
Description of Work: My family room coax was not working correctly, which resulted in our DirectTV not working correctly. In addition, only one phone jack was functioning properly. Livewire fixed all the issues.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$185

Dana S.
09/2008
5.0
phone wiring
  + -1 more
They are one of the few companies that will still do this type of work for a small job. They said it would take about 2 weeks to get an appointment but they came the next week. They were pleasant and on-time and very neat.
Description of Work: They added a new phone jack.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Bernie A S.
07/2008
5.0
electrician, home theater design, home security systems, phone wiring, home automation
  + 3 more
These guys did great. I met with Henry first to go over all of my needs. He put together a very inclusive proposal. We made the necessary revisions (added some speakers, phone jacks, etc..) and when we closed on the house, they had about 2 weeks to get it all finished. Our house went from 1950's technology to super high tech in 2 weeks. The home theater is something we are very happy to have. My guests are always interested in seeing it and after a few seconds of a demo, they forget that it is a demo. They are always disappointed when I shut off a great action scene. I tell them to call Henry and watch it all they want in their own home. I have had several friends use Livewire and have always been pleased.
Description of Work: Whole house audio (2 Kustom amps, 10 pairs of in-ceiling speakers, deck, patio, and balcony speakers with volume control and multiple sources), all new phone, data, and coax for satellite throughout the house (retrofitted), security system with wireless devices and lighting control. The home theater included selection of components (Denon Dolby Digital 7.1 receiver, Denon dvd, Sharp HD DLP projector, 108" Daylite screen, B&W speakers, M&K subwoofer, Universal remote), installation of all components, rack system, room design (carpet on walls and ceiling, sound proofing in ceiling, etc..). They also installed a cc camera over my daughter's crib so we could use it as a monitor. That work was the first time we used Livewire. Then we bought the new house and they did all of the work listed above.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$48,000
    • 1(current)
    • 2

Contact information

4900 W Clay St, Richmond, VA 23230

www.getlivewire.com

Service hours

Sunday:
Closed
Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
Closed

Licensing

Bonded

Insured

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
Yes
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Stereo and Home Theater Systems,
Electrical,
Phone Wiring,
Home Automation,
Home Security Systems,
TV Repair

FAQ

Livewire LLC is currently rated 4.7 overall out of 5.

Sunday: Closed

Monday: 8:00 AM - 5:00 PM

Tuesday: 8:00 AM - 5:00 PM

Wednesday: 8:00 AM - 5:00 PM

Thursday: 8:00 AM - 5:00 PM

Friday: 8:00 AM - 5:00 PM

Saturday: Closed

Livewire LLC accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
No, Livewire LLC does not offer free project estimates.
Yes, Livewire LLC offers eco-friendly accreditations.
No, Livewire LLC does not offer a senior discount.
Yes, Livewire LLC offers emergency services.
Yes, Livewire LLC offers warranties.
Livewire LLC offers the following services: Home theater, lighting control, distributed audio/video, home automation, home networking, troubleshooting, security systems & structured cabling, commercial security systems, commercial a/v, commercial networking, smart home technology.
Electrician

Contact information

4900 W Clay St, Richmond, VA 23230

www.getlivewire.com

Service hours

Sunday:
Closed
Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
Closed