Livewire LLC

LiveWire does quality work. They give a straight foreword estimate and explain the charges. They stick to the estimate and make sure the client is happy in the end. I have returned to LiveWire repeatedly for enhancements, and upgrades to our home audio system. The work that they did on our house has always been first class. And the two times when they have made a mistake, they corrected it on their own dime. JD goes above and beyond to ensure a happy client, and always gets glowing reviews and references when I'm asked about someone to do any home a/v work.

Superb! My theater room is second to none!

Did an absolutely fantastic job!

Very satisfied with results. All work done in a very professional manner. Spent necessary setting up everything and teaching us how to use it.

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Our interaction with Livewire went really well. It took about three days for an appointment, and a week to receive our new projector, which they installed. They gave us a lesson on cleaning the projector's air filter. We've been loyal LiveWire customers for four years. They are high quality, skilled craftsmen. Always intelligent, clean, and professional, unlike the and quot;other guysand quot; located out towards Short Pump. LiveWire has high prices, but you get what you pay for in quality. It's worth spending more when service providers come into your home and dig into your walls, and know how much multimedia equipment located at your address. I trust LiveWire.

Team was very professional and helpful. They worked with us to get the project done quite promptly.

One employee started the job, was there 2 days, then two new people showed up. They did OK work, but I had to ask for things like the mounting of small speakers to be redone, because the first attempt was just sloppy. The crew knew we had a dog in the outdoor area where we were running cable wire and had to be called back twice to fix it because they didn't bury it deep enough or protect it and our dog dug it up and chewed it. They knew some cable equipment was going to be outdoor and sheltered, but not completely protected and the solution was to rig a sterilite box. Not the solution I expected for the price we paid for the work. I have spoken with the owner about these issues and feel like we just got the two bad eggs that happened to be employed there at the time. Both of them were fired shortly after our job for unrelated issues. Technically all of the components work well.

There sales rep was not good. I was not very knowledgeable and he sold me on prewiring all the bedrooms in the house but then neglected to prewire for sound control within the rooms. Furthermore, he was poor at responding to emails. He was let go towards the end of the project. The owner, Henry, apologized and tried to improve on the experience by throwing in programming of the wifi extenders for free but then charged me to add on a couple of motion detectors in the basement. The free 6 month security was expensive and I discontinued it at the end of the 6 month trial and switched to someone else. They are expensive.

Did not have work done, just estimate.

Could not have been any better. Quick, responsive, on-time, clean, polite, professional and they nailed the job. Had to return twice to tweak some BlueTooth and IP conflicts, but that was expected.

Wonderful. See above for details. Do not expect a low price (but their services are worth the money). Do expect prompt, professional service. They offer online payment (billing through intuit). Credit cards are accepted. Easy payment method. Billing is prompt. 1/2 due up front for deposit to be put on the schedule. Don't delay in paying or the schedule will fill up quickly.

The 2 service men arrived on time and were very professional and did an excellent job. They cleaned up all materials and instructed on the use of the TV mount.

The technician did a great job mounting the TV and hooking up my other equipment and performing cable management.

Excellent work--exceeded my expectations!

They called after I purchased the Big Deal to clarify the terms. They told me that the deal did not include electrical work and that I would have to pay extra for that. They were courteous and professional, but I decided not to have the work done.

See above.

Neither the initial consultant nor the two technicians who followed up were able to identify the source of our problem. We still have a home theater system that works incompletely, and I dont know any more about the problem than when I started.

This is an update to our original report. Livewire returned and fixed the cables that were hanging off the wall in our master bedroom. It looks significantly better, and they're finally staying in place! They came and gave us an estimate, which was almost $1,000 more than another company we contacted. However, we felt they were more professional, and we were concerned that the other company was shady. Generally, speaking I think you and quot;get what you pay forand quot;. They came and connected our pre-existing, built-in speakers, but the 3 new speakers we ordered from them had not arrived yet, which was fine. They explained this to us. They hung a TV in our master bedroom. We requested that they not drill into our walls to hide the cables - again - fine. We requested that they not drill into our walls. They explained that we would still be able to see the cables, but they would do their best to hide them behind wire/cable covers. We agreed to this solution. After they hung the TV the cables and the covers fell off the wall before the front door closed behind the installation guys. We called - and they said when they come back they would attach the covers with stronger tape. Fast forward, about a week later, they return with the 3 new speakers and and quot;strongerand quot; tape. They affix the and quot;tapeand quot; to the wall and attach the covers. Within the same day, the cables/wires and covers fall off the wall again. Not seriously bothered by the how it looks, we knew it wasn't going to be pretty, but we are annoyed that we have to pay for something that doesn't do its intended job. Now for the additional 3 speakers, everything is hooked up and works, but they ordered the wrong speaker stands. So 1 speaker is sitting on our window sill and the other is sitting on a piece of furniture. At least they didn't charge us for the stands. They did, however, send us a bill for a and quot;completedand quot; job in between the 2 installation dates - before the job was actually finished. They said it was an automatically generated bill and we didn't need to pay until the job was complete.

They came and did a good job initially, but they had to use computer wire to make one connection, and that connection failed. Because it took longer than they estimated, they kept their price to the quote, but they never repaired the connection that didn't work. 9/2/11 I noticed that the service provider claims that they called to and quot;make the member happyand quot;. We never received one call from this company. And to clarify, it was at the suggestion of the tech that said he could use the wiring available, that we ok'd him using that wiring to install a phone extension. This provider DID NOT contact us to fix the problem.

I have been using them for about four years. They are excellent. Everybody is very knowledgeable and very helpful. I trust them.

I called LiveWire to add cable drops (TV and internet), phone lines and jacks, and video (for security cameras) since projects of that nature are not done by the local cable provider. Now we have cable and phone jacks and video everywhere they are needed and LiveWire didn't have to destroy our freshly-painted walls to accomplish! These guys are excellent. I love electronic gadgets and they understand not only how to install for them but how to make them play nicely with other electronics in the house. They will definitely be called upon for our future projects!

When I originally called, they said that they would not be able to perform the work for about 11 days. I asked them to call if they had a cancellation, which they did. This resulted in the work being completed in a week. They showed up as promised and completed the work in a timely fashion.

They are one of the few companies that will still do this type of work for a small job. They said it would take about 2 weeks to get an appointment but they came the next week. They were pleasant and on-time and very neat.

These guys did great. I met with Henry first to go over all of my needs. He put together a very inclusive proposal. We made the necessary revisions (added some speakers, phone jacks, etc..) and when we closed on the house, they had about 2 weeks to get it all finished. Our house went from 1950's technology to super high tech in 2 weeks. The home theater is something we are very happy to have. My guests are always interested in seeing it and after a few seconds of a demo, they forget that it is a demo. They are always disappointed when I shut off a great action scene. I tell them to call Henry and watch it all they want in their own home. I have had several friends use Livewire and have always been pleased.