Lane Homes & Remodeling Inc

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Lane Homes and Remodeling delivered a kitchen transformation that exceeded all of my expectations in so many ways. Alex Van Nuys headed the design phase and really listened to my ideas and preferences. She was very patient as she helped me choose cabinets, appliances, paint, hardware, and tile. She understood that with our open floor plan the new components had to compliment several existing spaces, and the final result achieves that goal beautifully. I really appreciated having the computer generated renderings to get a better feel for how our ideas would look before construction started. I think that helped ensure that we were all on the same page before construction began. As we moved to construction, Tom Homer, took the reins of the project. We had a very tight timeline for the installation and he kept everything right on track. Each project will have a problem or two. When we had a couple of logistical issues pop up, he worked calmly and got them resolved very quickly, keeping me informed each step of the way. He was managing several projects simultaneously with mine, but I never felt like he didn?t have time for my questions or that my project was not as important as any of the others he was watching over. Ron Burns was here each day making sure that all of the little details required to keep things on track were addressed. He was extremely considerate at each step, always finding ways to accomplish the tasks required with minimal disruption or discomfort for me and my family (including my two beagles). We painted the lower cabinets, and he devised a temporary venting system to reduce the fumes in the house while it was drying. He also made sure that things were done right and to my satisfaction, no matter how many trips to Lowes or the paint store it took. Each person from Lane Homes and Remodeling was professional and courteous while they were working in my home. In addition, each specialty contractor required for the job was outstanding. Robin Davis delivered new custom cabinets that were exactly what I had envisioned and are made to last. Sean Peters did an amazing job on our tile. It was so nice that each person wanted to make sure that I was completely happy and that I didn?t have to settle for ?good enough?.

I met Alex, the design consultant, at our home and we walked through my ideas and plans. Everything seemed excellent until she, before inviting a contractor and before investigating all possibilities, inquired on my budget. I explained that my whole purpose in having them out there was to get an idea of what it would cost. After more back and forth, I finally caved and explained that I'd like to have it all done for under 20k, which didn't seem unreasonable given what I'd heard from other contractors. She explained that it would be closer to 40k, and an immediate look of disinterest passed over her. I could tell she was checking out, and I explained that I'd be willing to work with her and change the budget if I could get a compelling reason to do so. She suggested I send her the measurements I'd taken and she would get back to me. I sent the measurements the following week and heard nothing for another week. Her response told me that the job wasn't for them and she recommended someone to do the drywall and electrical. I replied, slightly shocked as I'd never had a contractor simply refuse a project of that size before, and explained again that I would like to work with them if she could help me understand where my budgeting went wrong (I'm more than wiling to admit error here). I've received no response as yet, and I take this to mean they remain disinterested. My recommendation would be to only contact them if you: 1. Do not plan to research project cost yourself and simply want a turnkey solution with little to no hassle. 2. Have a project that exceeds $40,000, otherwise, they have bigger fish to fry. 3. Are not planning on bidding the process out competitively, as they will not come close to other contractors with similar build quality. For verification, I received a quote from a custom home builder for under 25k, and he told me he was going to be expensive because this isn't his normal area of business. I have since received quotes for far less from smaller operations who have far more reviews and A+ ratings from Angie's List members. They offer HGTV style turnkey solutions at a premium cost. Unfortunately, and this is speculation entirely,it seems the overhead cost is passed through in the final pricing and is reflective in the type of projects they are willing to take.

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Considering the number of moving parts involved in our project, it went extremely well. All of the subcontractors used by Lane are top notch and work was of highest quality. Initial design was thoughtfully crafted. The work was done in the time frame outlined at the initial meeting. Particularly noteworthy was the creative manner in which they overcame an issue created by the original builder to enable the project to meet our desires and stay within Code. Not only were there absolutely no cost surprises, several times Lane staff suggested ways to save money on the project. We would wholeheartedly recommend Lane to anyone who wants true quality.

They took a deposit for drawings, then came out and took measurements and pictures of inside and outside of house. They asked detailed questions of how the family used the kitchen, preferences, etc. I explained my desire to and quot;gutand quot; the existing, original kitchen, tear down the existing dining room wall, and create one large kitchen. As well as create entrance with door and stairs through exterior wall to existing room. A design was presented, then tweaked several times. A price, work schedule, and payment schedule was presented, and then the work began in January of 2008. For the most part, everyone was very professional, and the work was completed close to schedule, with just normal delays. There were a few minor things, that I did an issue with. But, even after 6 years, Edward Lane Jr. took care of the issues. Edward Lane Jr. has always been nothing less than a gentleman, and professional businessman, with a desire to please the customer.

They were a throw away bid that was way overpriced. I assume they did not want the work but they did not want to tell us that. They were responsive and professional but they could have told me that they do not want to do my job.

Excellent work; however, it turned out to be more of a 6 month project. The plumber caused a leak which ran down to the first floor, ruining the D/R table and floor. Lane did the right thing and made everything right in the end. However, it just took too long and was way too stressful dealing with the plumber's insurance company and getting the dining room flooring in, etc. The floor had to be sanded and stained twice since there was garbage in the stain and the poly actually started popping up.

They are always very prompt and professional and do whatever it takes for sanctification. They are to match the designs I provide for service.

Their service is always fantastic. They are prmopt with estimates and make sure the work is done to my satisfaction.

Edward Lane was very professional and the work done was excellent. Lane Homes is expensive but we have no regrets having used them. We received there number from two different friends who had similar jobs done and were equally satisfied.

Ed Lane listened to what my wife and I wanted to do and returned in approximately 10 days with a very professional plan as I've seen, with detailed architectural drawings, task lists, and materials list and time frame for construction, which as to be 30-45 days depending on weather and inspections. I thought their price somewhat high, but their references were impeccable, they guaranteed their work, and a professional architect with 20 years experience who I had look over Lane's plan gave an approving review, so we went with them. The work was completed between mid-May and the end of June. All the workmen-carpenters, masons, electricians, painters, and our project manager were professional, courteous, and unobtrusive. A change order in mid June was integrated into the work with no delay in the completion date. County inspectors passed all phases without any problems, and the inspector gave the job a very high rating on his final inspection, My wife and I were delighted with the results, and our neighbors gave it rave reviews as well.

They are good guys! The father and the son are great! If you are not happy with their work, they will do everything they can to make it right. They are the best construction company I have every dealt with!

Worst contractor I have ever used. Took 11 months and three different carpenters to convert an existing carport to a garage, which should have been a 2 month job. I had the first carpenter removed from the job as he cut into a live electrical breaker box with a circular saw! After I threw him off the job for being unsafe, they sent him back out as a helper for the second carpenter! I threw him off the job again. Lane Homes could not understand why I was so upset. Took three tries with major repairs between each inspection to pass the Henrico county building inspector. Thats why it took so long for the job. Charged what I later found out was about double the going rate for the work. The back wall of the garage which was sheetrock and supposedly sealed on the outside developed black mold from water seeping in. I had to have the sheetrock ripped out, a portion of the back wall rebuilt correctly, and the drain system they installed under the deck rebuilt. On top of it all the garage has pooled water on the floor every time it rains since day one.