About us
Services we offer
Amenities
Free Estimates
YesAccepted payment methods
Reviews
2.73 Reviews
Showing 1-3 of 3 reviews
Karl W.
05/2012
pool cleaners
+ -1 moreOverall, getting the service, and having my phone calls go unanswered, has been a frustrating headache. The pool was built by JoPa some 12 years ago, and has been maintained by them ever since, so I would assume that I am a good customer. Apparently not, as I received not even so much as a return call over a two week period. Because of the years of working with JoPa, I will probably continue using them for pool service; unless, of course, my needs go unmet again.
Description of Work: Pool opening was scheduled for 5/8/12. No one showed up. Rescheduled for 5/15/12. Servicer did partial opening, said would be "back the next day" to finish, and would report that the pump was leaking. No show. I had to shut the pool down again due to the leaking pump. Over the next two weeks, I called the service department no less than 6 times, leaving messages on the voice mail each time. No one even called me back. Finally, on 5/29, the service person showed up but only finished cleaning the pool and said I would have to deal with the service department for the pump leaks. On 5/30 I went into the store and talked to the individual who runs the chemical/equipment sales department. He turned out to be very professional and helpful. He got the service department on the phone who said they would be out on 5/31 to fix the pump. He further worked out with the service department what parts would be needed to fix the pump leaks and loaded those into my car so they would be at the pool when the service technician got there the next day.
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Yes, I recommend this pro
$700
Stephen M.
04/2012
pool cleaners
+ -1 moreThey do a good job.
Description of Work: We use JOPA for pool services. They closed the pool last fall.
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Yes, I recommend this pro
Carroll L.
09/2007
pool cleaners
+ -1 moreThe president of the company is the man who gave the quote on the opening and the cleaning of the pool. He quoted $600-750 depending on how bad it was. They came to do the work and it apparently was more than expected because when I received the bill it was for $1653. When I called to question it, Janet said she would check with Mr. Pace and get back with me. I was waiting to hear from someone when I received another bill with a $25 late fee on it. I figured I would just pay the bill, but not the late fee. Then later this summer all the equipment seemed to be going bad so I checked with three different companies and the prices were all around $2000. Since JoPa had installed the original equipment I chose them again and asked Mr. Pace what the real cost was going to be--he told me the worst case scenario would be $2000. I authorized the work. I received a bill for $3021. Again I called. He said he would check the work order and get back with me. I have yet to hear from him.
Description of Work: Cleaning the entire pool from algae and debris after having been closed up for 1 1/2 years. Replace motor, pump and filter on a different occasion.
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$4,000
Contact information
8711 W. Broad St, Richmond, VA 23294
www.jopa.comService hours
Monday:
9:30 AM - 5:00 PMTuesday:
9:30 AM - 5:00 PMWednesday:
9:30 AM - 5:00 PMThursday:
9:30 AM - 5:00 PMFriday:
9:30 AM - 5:00 PMSaturday:
9:30 AM - 5:00 PMLicensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Pool and Spa Service,
Pool Sales Construction and Installation,
Furniture - Sales
FAQ
JoPa Company is currently rated 2.7 overall out of 5.
Monday: 9:30 AM - 5:00 PM
Tuesday: 9:30 AM - 5:00 PM
Wednesday: 9:30 AM - 5:00 PM
Thursday: 9:30 AM - 5:00 PM
Friday: 9:30 AM - 5:00 PM
Saturday: 9:30 AM - 5:00 PM
JoPa Company accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, JoPa Company offers free project estimates.
No, JoPa Company does not offer eco-friendly accreditations.
No, JoPa Company does not offer a senior discount.
No, JoPa Company does not offer emergency services.
No, JoPa Company does not offer warranties.
JoPa Company offers the following services: POOLS, SPAS, CONSTRUCTION, JETS, MODELS, HEATING/FILTRATION, OUTDOOR FURNITURE, DINING GROUPS, SEATING, UMBRELLAS, BENCHES, BEACH, HAMMOCKS, ROCKERS, INDOOR FURNITURE, POOL PARTS & CHEMICALS, POOL ACCESSORIES.
Contact information
8711 W. Broad St, Richmond, VA 23294
www.jopa.comService hours
Monday:
9:30 AM - 5:00 PMTuesday:
9:30 AM - 5:00 PMWednesday:
9:30 AM - 5:00 PMThursday:
9:30 AM - 5:00 PMFriday:
9:30 AM - 5:00 PMSaturday:
9:30 AM - 5:00 PM