James River Painters

Preparation: No cover on my furniture or fixtures. Did not protect my wood floor, paint spots all over the floor. Painting: Did not sand all surfaces that needed them. Taped corners and edges bleed onto the molding and other walls cause of improper taping. Paint not spread evenly. Clean up: Left my house with paint on my Leather seat, tables, molding and wood floor. Kevin Scotland (owner): We emailed Kevin Scotland with a list of over 12 items that was not done and needed to be corrected. He did not call or reply back to our email. DO NOT USE THIS Company. Kevin is only interest in the money, no respond to customer concerns until its time to correct money.

Kevin quoted me a price for spray painting masonry walls and rafter ceiling, and rolling paint on floor of basement. I got one other price from another contractor, but James River was substantially below that. I had some free time and elected to scrape, wash and caulk all the surfaces and called him back and he adjusted the price down for that. Job was set up for about two weeks later. They were delayed a day because of a prior job, but showed up the next day and knocked out the job in two days, as promised. Quality work, looks good, and I am pleased with the job.

I had an appointment for 4pm for someone to come out and give me a quote on painting. I even received a reminder call the same morning as the appointment. Well at 4:35 when no one had showed up and no one had called. I called the company no one answered I call multiple times, leaving a message asking where the person was. At about 5pm when still no one showed and I hadn't received a call back, I called again and left a message telling them not to send anyone and that I would not be using there company and that they had poor customer service.

I like their work. They painted free hand without doing the taping which was awesome. That cut them a lot of time because they didn't need the painter tape to mark off the areas. They did repairs along the way which was good. Although, I told the owner about my complaint that the majority of the guys showed disregard for my property. I took off a couple of days and every other hour I was removing water bottles or cups from my furniture or even hammer or whatever they were using. Any other room that they worked in and they felt something to sit water or something...they would sit in on there. That was the only thing I told them they had disregard for my family. If it was my family I would be screaming as for them I took it off. I go down a couple of hours later and a worker comes in with water bottle and he will flop it down on my furniture. That's the only thing...otherwise they guys was very nice. I'm actually thinking of getting them to paint my deck and outside trim of my house. I believed they did a really good work.

They are really good very efficient did a great job and I will use them again in the future.

We found this painter through a Living Social Deal. The initial impression by the Sales Consultant went well. They were enthusiastic and promised everything I "asked" for. This was my first time hiring a professional painter and I was "assuming"that" they would point out or cover all of the details needed to do the job completely. My first mistake was telling them how much I wanted to spend instead of insisting on an estimate for materials and labor. The communication was very poor with me having to initiate next steps and confirmations. On the actual day of service we came very close to canceling the entire project due again to poor communication and line item detail of the materials and labor included in the estimate. They covered nothing, so I spent days cleaning dust off of the furniture.The quality of the paint is not what I requested. The detail LOOKS good but I expect to have to paint again sooner than I was hoping. I would ONLY reccommend this company if they are hired by a general contractor or project manager that will babysit every detail.