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HOME DEPOT

Countertops and Backsplashes, Kitchen and Bath Remodeling, Hardware & Home Improvement Stores,


Services we offer

PLUMBING PARTS SALES AND REPAIR, ELECTRICAL, LIGHTING, LAWN AND GARDEN, DECKS AND PORCHES, FURNITURE SALES, HOME IMPROVEMENT SUPPLIES AND SERVICE.

Reviews

4.535 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
69%
4
17%
3
3%
2
9%
1
3%


Rating CategoryRating out of 5
quality
4.8
value
4.7
professionalism
4.5
responsiveness
4.3
punctuality
4.6
Showing 1-25 of 35 reviews

Betty Booker M.
06/2016
4.0
home improvement stores
  + -1 more
Well I go out there ever now and again, I find them similar to Lowe's they are little under staffed sometimes but they are competitive with Lowe's.
Description of Work: I used Home Depot for Hardware & Home Improvement Stores.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro

Chris K.
07/2014
5.0
carpet installation
  + -1 more
The quality of the work was great. I am very happy with the carpet and the work done. The two people that did the work very very professional and consulted me at every turn when they needed to clear something up. This was a plus for me as I find most just tend to guess what the customer wants. I would recommend this service. My only complaint is they gave you the stereotypical time window when they would arrive. True to form they arrived at the last possible moment. This was only an issue because they deemed it a one day job and were in our house up until dinner time.
Description of Work: Installed carpet throughout house

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
3.0

Yes, I recommend this pro
$3,500

Brenda C.
06/2014
5.0
countertops
  + -1 more
Professional, knowledgeable, courteous
Description of Work: Advice on home repair

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

R P.
03/2014
2.0
countertops, home remodeling
  + 0 more
Provided an estimate around $13,000. I thought that was absurd.
Description of Work: Estimate to remove fiberglass tub surround and install tile walk-in shower.

Rating CategoryRating out of 5
value
1.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$13,000

Paul S.
01/2014
1.0
countertops
  + -1 more
Technician dispatched was overheard by me asking someone on the phone to help him identify the compressor. I should have kicked him out of my house on the spot, but I thought that he was a representative of Home Depot, and let it go. He left without repairing the refrigerator. I later found out that he claimed that the compressor had burned out due to excessive pet hair (we have a few cats and one dog). First he doesn't know what the compressor is, and 20 minutes later he claims that it is burned out. A week later, I called another technician, also through Home Depot, to come out. This technician took about 15 minutes to determine that the compressor switch was faulty. He replaced it on the spot and the refrigerator works great now. The first technician was completely inept. Their company was secretive and not helpful at all. Home Depot refuses to honor their extended warranty that we bought from them.
Description of Work: This is for Home Depot corporate, not this particular store. Came out for work on my 2011 Maytag refrigerator. Fan was working but did not get cool air.

Rating CategoryRating out of 5
quality
2.0
value
4.0
professionalism
1.0
responsiveness
1.0
punctuality
5.0

$200

Prakash K.
10/2013
5.0
custom cabinets, countertops, home remodeling
  + 1 more
I was looking for Bathroom Vanity for my bathroom remodelling project. I checked it on the home depot site and there were two vanities in stock. The staff were extremely helpful making sure I get the right vanity and also helped in loading it in my Van. They were courteous and polite.
Description of Work: Bathroom Vanity

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$800

Lynn B.
10/2013
5.0
plumbing, roofing
  + 0 more
Replacing the roof went well. Lowes contracts with another company, but they were good. They came in, tore off the old shingles and put on the new and cleaned up well before leaving. Got my roof completed in 2 days. The sales guy at Lowes was very patient with me, I changed my mind on the shingles 2 times. I ended up going with the designer ones. I have gotten lots of compliments on the roof and I love it.
Description of Work: replace entire roof.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$5,400

Kathy O.
09/2013
4.0
countertops, lighting, home remodeling
  + 1 more
My kitchen and bath person was excellent, but when it came to the flooring department it gat a bit dicey. There was very little communication between their staff. It took a number of people , including the store manager and the K and B department person to sort out the purchase. The products we bought were of good quality, the counter tops were farmed out to Capital Granite, The final product was good, but there was a little confusion. It took the Capital Granite rep. to finalize the problem. I would use Home Depot again, but I will be better prepared to deal with questions at that time.
Description of Work: Supplied tile, countertops, and hardware

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
5.0

Yes, I recommend this pro
$6,000

Jasper B.
09/2013
4.0
appliance sales, home improvement stores
  + 0 more
Everything went well. They communicated when they would deliver the appliance a day ahead of delivery. They called multiple times to let me know a more accurate estimate. They showed up on time and were very efficient with the install and removal.
Description of Work: Delivered a new washer I purchased and removed the ol washer.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$325

Dolores P.
05/2013
5.0
countertops, window treatments
  + 0 more
The store clerk who helped me choose the blinds was super helpful and had a lot of expertise in window blinds. The staff who installed it was courteous and efficient. He solved a problem of a window that wasn't quite squared off and did an excellent job installing the blinds. They are the hit of the neighborhood and great looking. This was the easiest part of the entire project of updating the house and went very smoothly.
Description of Work: I had wood blinds installed on six windows. The person came as soon as I notified her that I had received the blinds. Installation went very well. No problems.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$800

Donna M.
03/2013
5.0
appliance sales
  + -1 more
The people are really helpful and pretty smart about you know don't make tricks of the tray if you happen to get the right person. A lot of their videos online are helpful also. They are professionally awesome. Sometimes I need so much stuff that it just takes time to get people coordinated to get everything together you know and that's really not their problem.
Description of Work: I used Home Depot for appliance sales service. I bought appliances from them last year and I've been in there asking advice on how to fix some plumbing pipes that I had a problem with. I have been there trying to solve issues you know with paint issues, a lot of dealers in the paint department. I used the contractor desk and start calling my orders and pick them up when I get there. I mean it's been everything from sheath wrap, mat, paint, carpet, flooring everything. Most of it has been sales but they are coming to install carpet at my personal home and the house I'm sleeping but I haven't done it yet. I need to get those set up and pack. Last week was some final items I needed for the house I'm sleeping like shower rod, curtain rocks stuff like that.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro

Jill S.
01/2013
5.0
countertops
  + -1 more
When getting rid of my hunter green laminate counter tops, I wanted a warm neutral counter that incorporated a white sink. The Samsung was perfect for me and was installed in a day, by the contractor arranged by Home Depot (I think he came from Fredericksburg.) All the work went 100% great and I am very pleased with the countertop and Home Depot for choosing this contractor.
Description of Work: Samsung countertop (resembles Corian)
Rating CategoryRating out of 5
Yes, I recommend this pro
$3,000

DR K C C.
01/2013
5.0
appliance repair, countertops, lighting, plumbing, home remodeling
  + 3 more
From beginning to end this project was done to our complete satisfaction.
Description of Work: Remodeled kitchen
Rating CategoryRating out of 5
Yes, I recommend this pro
$6,200

Darnell G.
11/2011
5.0
custom cabinets, home improvement stores
  + 0 more
The estimate they provided was for $16000. I loved their design. They were professional and polite.
Description of Work: I just signed an agreement with Home Depot, last week.

Rating CategoryRating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$16,000

Jackie K.
09/2011
5.0
countertops
  + -1 more
They did a good job. The designer was very helpful and thorough. She helped me figure out exactly what I wanted. I would recommend them to others.
Description of Work: They replaced my countertops.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,000

Michael S.
08/2011
5.0
replacement windows
  + -1 more
Their bid was fine. They were professional and punctual, and their estimated price was $4500. I would consider using them in the future.
Description of Work: I got an estimate from Home Depot for eight windows.

Rating CategoryRating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

James B.
01/2011
4.0
replacement windows
  + -1 more
The estimate they gave me was around $7000 to $8000. They were providing with a good quality window and had a guarantee for the window. The salesperson was less professional than the others who gave me a quote. Their quality is good but the price is high. I am not going to be using them.
Description of Work: Home Depot gave me an estimate in October of last year to replace some windows.

Rating CategoryRating out of 5
professionalism
4.0
responsiveness
5.0
punctuality
5.0


JOANNE H.
09/2010
5.0
home remodeling
  + -1 more
It was wonderful. Everything from beginning to end was wonderful. Everything about them was five star. We would go with them again. I would recommend the designer we worked with, Nancy. I would also recommend the installer, Lenny Wheeler.
Description of Work: We did a kitchen remodel, new counter tops and appliances.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$20,000

Bennie G.
08/2010
5.0
countertops, home remodeling
  + 0 more
We had a great designer experience with Nancy Kulik, the HD designer. She helped us pick out cabinets, counter, colors (tiles and paint) and appliances. She completed the detailed design and help to coordinate the sale with all the associated price incentives that were available at the time. HD, did have an installer that was assigned, but we opted for someone personally recommended. I did much of the demo, electrical and rough in plumbing myself. The helper did much of the tile work, cabinet hanging, appliance installation and backsplash work. I completed all the final wiring and lighting. HD took back unopened materials without question.
Description of Work: All new kitchen cabinets, tile flooring, corian counters, tile backsplash, disposal, microwave, stove/oven, lighting

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$10,000

Monica B.
07/2009
3.0
appliance sales
  + -1 more
The process of purchasing these appliances was a complete nightmare. The salesman was not knowledgable and told my husband and I that he only worked every Sat. and admitted that he did not really know all that he should. Being that it was a Sat., and that is a great day for the average person to shop since most people have jobs.....I am shocked they did not have a better associate on schedule for that day. There were not other associates available either to help. We wanted to sign up for a Home Depot card in order to receive a 10% discount. We sat at the rear desk for approx. 30 min while he attempted to fill our info. in the computer before he admitted that he did not know what he was doing yet again and said we needed to walk up front. When we got to the front, 3 associates were standing at the counter chit chatting. Two quickly scattered and one woman was left to assist us. She incorrectly filled out the application on the computer 3 times. I would guess I was at this counter for 30 min. as well. Finally she finished, yet had entered my annual income as 300.00 per year, therefore the card was accepted for a VERY small amount and I could not make the purchase as planned. I asked to cancel the card they would not. I left the store and left my husband inside to complete the purchase, though I would have rather gone to another home improvement store for this purchase. We were in Home Depot for at least 2.5 hrs for this transaction. I had to call Home Depot customer service to cancel the card which was very inconvenient. When our appliances arrived, the stacking kit was not on the truck and we had to re-schedule the delivery. Once the kit finally arrived, it turns out the dryer was damaged and would not close. It took approx. 2 extra weeks to get the appliances fully installed and delivered as expected.
Description of Work: I purchased a new stainless steel french door refridgerator, new in cabinet ss microwave and trim kit, also new front loading washer & dryer. All products purchased were GE brand. I also received free delivery.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0

$5,000

John P.
05/2008
5.0
home remodeling
  + -1 more
Overall, our experience was fantastic and we love our new kitchen. This Home Depot is the only "big box" store to have a Certified Kitchen Designer on staff, and her services are free (Nancy Kulik - she's great). Nancy helped us avoid some major blunders in our kitchen design and even helped us pick out items - such as flooring and hardware - that we did not purchase through Home Depot. Once the kitchen was designed and we purchased cabinets and granite counter tops, we were turned over to their project management team who measured the space and helped coordinate delivery and installation dates. This process was a little more difficult as we often found ourselves responsible for scheduling and coordinating details with the vendors. There was also an error in delivery of our cabinets which caused a long delay in the process, plus our counter tops were delayed due to a holiday (and that we changed our minds on the granite style). By the end, the process took about 4 months (we were warned it would be about 3 upfront). We worked with one installer to build the entire kitchen - Mike Chisolm - and he was great. His work was very professional and flawless, he also was very flexible and personable. We enjoyed having him work on our kitchen.
Description of Work: We used their kitchen design services to design our kitchen, purchase cabinets and counter tops, and have cabinets, counter tops and appliances installed.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
3.0
punctuality
4.0

Yes, I recommend this pro
$14,000

MIKE M.
02/2007
2.0
custom cabinets, countertops, home remodeling, home improvement stores
  + 2 more
I had to store the cabinets inside of my house. Cabinets were all good and ready to be installed. What should have taken 2 weeks including waiting for countertops, took 2 1/2 months. At the end of the first month, the basic cabinets were in, and the countertop was 80% done, but none of the trim work. If the installer said he would be at my place at 8:00 a.m., you could expect him around noon. The installer did quality work, but was extremely slow and he would only show up one day a week at most, usually Friday, and he would stay until 10:30 pm or until I told him to leave. He got very offended when we finally complained to Home Depot. We sub-contracted painting, electrical work, and flooring ourselves. Our subcontractors came when the installer was not there, and never held him up. The electrician had to wait on the cabinet installer several times. We had planned on a one month disruption. This got to be ridiculous. HD takes your money up front and you are left without any recourse.
Description of Work: Tear out old kitchen cabinets, install new kitchen cabinets, install countertops, sink, garbage disposal, dishwasher, stove hood etc.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
3.0
responsiveness
1.0
punctuality
2.0

$19,000

08/2006
5.0
window treatments, home improvement stores
  + 0 more
They did a very nice job. I can t believe how nice they look in the house. I would recommend this company to anyone who is need of a variety of home services. They finished the work in a timely manor and do it with so much quality. It is just beautiful. They are great.
Description of Work: They installed blinds in about a half of a dozen windows in my home. They are the vertical blinds that come up with the string.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

08/2006
5.0
doors
  + -1 more
Home Depot did a great job of putting on our new front door. We just wanted a new door. They took down the old one and just put it in our garage. We plan to donate it as it is in fair condition. I was pleased with the service. They did a great job. I would highly recommend them to others.
Description of Work: Home Depot installed a new front door on our home. They took down the old one and just put it in our garage per our request.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Suzanne H.
08/2006
5.0
appliance repair
  + -1 more
We had bought our dishwasher several years ago at Home Depot and it wasn't working when we called them. They sent someone out to repair it, only he couldn't repair it, although they charged for a service call. We ended up buying a new dishwasher.
Description of Work: Home Depot came to fix our dishwasher.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$30
    • 1(current)
    • 2


Contact information

1386 CARMIA WY, Richmond, VA 23235

www.homedepot.com

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Countertops and Backsplashes,
Kitchen and Bath Remodeling,
Hardware & Home Improvement Stores,
Cabinet Making,
Appliance Sales and Installation,
Plumbing,
Carpet Sales and Installation,
Appliance Repair,
Doors,
Window Treatments,
Windows,
Roofing,
Lighting,
Rentals - Equipment,
Fencing,
Electrical,
Decks and Porches

FAQ

HOME DEPOT is currently rated 4.5 overall out of 5.
No, HOME DEPOT does not offer free project estimates.
No, HOME DEPOT does not offer eco-friendly accreditations.
No, HOME DEPOT does not offer a senior discount.
No, HOME DEPOT does not offer emergency services.
No, HOME DEPOT does not offer warranties.
HOME DEPOT offers the following services: PLUMBING PARTS SALES AND REPAIR, ELECTRICAL, LIGHTING, LAWN AND GARDEN, DECKS AND PORCHES, FURNITURE SALES, HOME IMPROVEMENT SUPPLIES AND SERVICE.

Contact information

1386 CARMIA WY, Richmond, VA 23235

www.homedepot.com