Hilldrup United

I recently used Hilldrup for an in-state move and I really regret it. The movers arrived late, stood around for a bit, and were both on the phone texting throughout the morning. They packed my furniture in FILTHY blankets that looked like they had been left outside. There are a lot of moving companies available, so please save yourself the hassle and avoid Hilldrup.

First day in Richmond crew did arrive on time?seemed like nice guys. At one point they took things out of the attic, put down a piece of cardboard on to the wood steps and one guy would fling boxes down the stairs to another, I was concerned since I knew there were fragile things in some of the box's. They used two of our packed box's and laid the sofa on top to wrap it?.we do also have many crushed box's where they would stack heavy things obviously on light ones. One guy put too much weight in to the wheel barrow and then ran with it and of course the wheel barrow broke. After we gave them food and water bottles they left all the trash all over the house and yard. After the movers left we still had a lot of cleaning to do and realized they had taken our vacuum cleaner and brooms. The next morning they came to Chesapeake to move us in. One thing I had specified with the sales person and his assistant was that we had all white carpet up and down stairs and it had to be protected. There was nothing additional to their runners they put only in main walkways. Of course carpet got dirty as well as railings are now loose on stair case. One person would actually throw things up over the staircase to another. One guy threw one of our mattresses down on our bedroom floor. They took furniture apart to move and didn't put back together. The freezer on the refrigerator was assembled wrong. It almost felt like we were in romper room. These guys obviously felt they needed to make their work into a game. And then we fed them again only to find their trash all over yet again. After unpacking box's there were a number of items broken and some sentimental, scuff marks on a few pieces of furniture, my husband feels that on our our master bed screws were probably stripped. Although we did have insurance we decided based on the deductible to let these things go, however we just realized a television was scratched on the screen. Clearly the television as well as other art was not packed properly. Interestingly enough there is a team leader who tries to write all inventory down as well as condition of?I read this and he wrote pretty much all of my furniture was "scratched,rubbed, marred, dented, faded, chipped, badly worn, etc. Some things we have had for awhile are older, however he doesn't know anything about distressed furniture. We do have pieces in excellent condition. He was obviously looking out for his crew. After the move the salesman and office people want to know how it went?when you tell them they seem like it just doesn't matter to them. I talked to one office person and suggested that we should have had her or someone else monitoring these guys during the move. She said they usually do?.don't know what happened. It seems to me when you're paying over $4000 they would take it seriously. Again we are very disappointed.

Still Missing: Portable radiator/heater Rear feet/legs of the sofa plus asst?d hardware Damaged: ½ of entertainment unit Doors broken off 2 nightstands In Richmond: Movers were several hours late ? partially because their destination was spelled wrong - ?3 ?Brides? instead of the correct 3 ?Bridges? Attitudes were not professional - the guy in charge felt it necessary to apologize to my wife for the language and attitude of the crew Members of the (young) crew often disappeared to use their cell phones, creating long delays ? check with the driver/man in charge Inventory was mishandled ? some items have no label others have 2 labels The truck did not have room for all of our items and so there was another delay waiting for the 2nd truck ? by then there was such a rush to finish that things were being put on the 2nd truck without labels. A job that was supposed to start at 8:00 and take ½ day was not completed until after 4:30. In transit: According to one source, the truck that carried our goods had some sort of accident. Whether true or not, items were broken and many new boxes and 2 of 3 wardrobes that were crushed. Upon delivery: In addition to the damage done in transit, upon delivery on Monday, July 27, we discovered that roughly 1/4 ? 1/3 of our items were missing. It took until Saturday, August 1 (and a number of phone calls) before our delivery was ?complete.?

HORRIBLE!! Run run run!!! Far away from this moving company!! I recently used them for a move from Richmond,Va to Indian Harbour Beach,Fl. My major complaint isn't with the packers (with one exception) or delivery persons (again, with one exception). I could live with the broken and lost items, but the office staff made the ordeal far worse by their total lack of concern. The operations department and office staff are completely incompetent and just don't care. When the sales person came to my home to give me an estimate I told her above all, my main concern was an antique mirror on a stand that had been in my family for years. I was assured this piece would be handled with great care. Fast forward to the the day of packing. Those guys were very efficient, polite, and appeared to know their craft. However, due to an operations mistake, the truck was not large enough to hold all my belongings, mattress boxes were not included as promised, and there wasn't enough "crates" on the truck. It appeared that the process was to load all my belongings into crates marked with my name and inventory number. So my bare mattresses were loaded on the truck, items were wedged in any available nook due to the small truck, and the stand to my antique mirror was wrapped in paper and put in the cab of the truck. All of this could have been avoided with proper planning in the operations department. When my belongings arrived in Florida, the stand to my mirror was all but collapsed. The delivery man assembled the mirror to the stand using improper weight distribution and the stand broke into several pieces. Somehow, the packers didn't include the power cord or base stand to one of the televisions even though I had purchased a packing box at Home Depot for this purpose. The packers disassembled several tables and my jewelry box. However, they failed to include the hardware with the move. I learned later that the packers were supposed to have a "utility box" so hardware would not be lost. These are not huge problems on the surface. However the office staff could have cared less about these issues and have done little to remedy them. The hardware was found but there was a delay in the mailing because the office person "couldn't find a box". Seriously? You a MOVING company. The hardware was mailed to me in an ordinary business envelope so the envelope tore and the hardware lost. Plus an incomplete addressed was used. I found a true craftsman to repair the mirror. This job couldn't have been done properly by an ordinary handyman. I had to take care of these remedies on my own. Again the office staff was no help. Yeah, I will file a claim. Have you ever seen the forms?! You need to be a contract attorney to understand them. The hardware was replaced, the mirror repaired, and the television mounted on the wall. This could have been avoided with some simple planning, common sense, and just a little concern for the customer. Moving is extremely stressful even if you're just moving across town. I moved 800 miles from a city I'd lived in for 30 years. For the amount of money I paid Hilldrup (ALOT!), their service was far below par. For safe transport and peace of mind, please don't use this company. Like me, you'll regret your choice. Thank you for reading this long post. Read this review on Yelp Business Photo Hilldrup Moving And Storage 2.5 star rating3 Reviews Category: Movers 2314 Dabney Rd Richmond, VA 23230 (804) 359-5959 To change your notification settings, click here Copyright © 2015 Yelp Inc., 140 New Montgomery, San Francisco, CA 94105, U.S.A.

Horrible!! Run run run!!! Far away from this moving company!! I recently used them for a move from Richmond,Va to Indian Harbour Beach,Fl. My major complaint isn't with the packers (with one exception) or delivery persons (again, with one exception). I could live with the broken and lost items, but the office staff made the ordeal far worse by their total lack of concern. The operations department and office staff are completely incompetent and just don't care. When the sales person came to my home to give me an estimate I told her above all, my main concern was an antique mirror on a stand that had been in my family for years. I was assured this piece would be handled with great care. Fast forward to the the day of packing. Those guys were very efficient, polite, and appeared to know their craft. However, due to an operations mistake, the truck was not large enough to hold all my belongings, mattress boxes were not included as promised, and there wasn't enough "crates" on the truck. It appeared that the process was to load all my belongings into crates marked with my name and inventory number. So my bare mattresses were loaded on the truck, items were wedged in any available nook due to the small truck, and the stand to my antique mirror was wrapped in paper and put in the cab of the truck. All of this could have been avoided with proper planning in the operations department. When my belongings arrived in Florida, the stand to my mirror was all but collapsed. The delivery man assembled the mirror to the stand using improper weight distribution and the stand broke into several pieces. Somehow, the packers didn't include the power cord or base stand to one of the televisions even though I had purchased a packing box at Home Depot for this purpose. The packers disassembled several tables and my jewelry box. However, they failed to include the hardware with the move. I learned later that the packers were supposed to have a "utility box" so hardware would not be lost. These are not huge problems on the surface. However the office staff could have cared less about these issues and have done little to remedy them. The hardware was found but there was a delay in the mailing because the office person "couldn't find a box". Seriously? You a MOVING company. The hardware was mailed to me in an ordinary business envelope so the envelope tore and the hardware lost. Plus an incomplete addressed was used. I found a true craftsman to repair the mirror. This job couldn't have been done properly by an ordinary handyman. I had to take care of these remedies on my own. Again the office staff was no help. Yeah, I will file a claim. Have you ever seen the forms?! You need to be a contract attorney to understand them. The hardware was replaced, the mirror repaired, and the television mounted on the wall. This could have been avoided with some simple planning, common sense, and just a little concern for the customer. Moving is extremely stressful even if you're just moving across town. I moved 800 miles from a city I'd lived in for 30 years. For the amount of money I paid Hilldrup (ALOT!), their service was far below par. For safe transport and peace of mind, please don't use this company. Like me, you'll regret your choice. Thank you for reading this long post.

Excellent planning, very careful packing and moving.

They were very polite, timely, and precise. Nothing was broken during the move; everything was packaged very well. They were extremely professional and good to deal with.

It was completely stress free! The team that moved us was friendly, helpful, fast and incredibly professional. The move took less time than estimated. All of our items were handled with care and there was not one scratch or ding in any walls or furniture. We had a couple of specialty items that we had opted to move ourselves and now wish we had let the movers do it. They would have managed these pieces( a large weaving loom and large ceramic kiln) expertly. We would definitely use these movers again. Specifically Steve Maxey and his team! Amazing!

Everything went well. No complaints. The crew was great, they were punctual and finished on time. We sold our home before our new house was ready so this was move #1 of 2. We plan to go with them again for move #2. Will most likely request the same crew. They are slightly more expensive than the other quotes I received but not by too much. Also the other movers both under and over(i.e., the move will take 2 days instead of one) estimated. They finished about one hour ahead of the quote and that was probably due to the fact that we moved a majority of the boxes into the formal living and dining room instead of to a bedroom upstairs. No need to unpack fully just to pack it back up in few months.

When I called the moving company I used for my last 2 moves to confirm, they said they were going out of business. I asked for referrals and they gave me Hilldrup. I only had about 1 week to the move and it was over Christmas: 12/21, 12/23 and 12/26/13. They were so responsive. They worked with me as I was really unorganized. They were very professional and packed stuff the other 2 movers had not packed. My house was really dirty and they never said a word. When we unloaded, they were patient when I didn't know where the items were going. They were understanding when I changed my mind where I wanted furniture to go. They moved furniture to different rooms and different floors. They gave suggestions on how to place furniture in the rooms. When furniture and boxes had to be moved so we could get to other items, they did that as well. They were firm about what could be moved and what could be moved, but were very helpful when they could be without breaking the rules. The estimate was high but I was in a bind. The actual price wasn't as high as estimated. They packed more than the last 2 movers. We moved furniture from a house and 2 storage units, freezer, and refrigerator. I ended up not moving my washer and driver. I didn't do a final check and one mirror was not put back together. There also was a misunderstanding about the amount of gas to be left in the riding mower and I didn't realize that the full compost bin could not be moved since it was full. I would definitely use them again. I was very impressed.

They actually moved us twice within a 6 month period. had them just move our heavy furniture. They did a great job. I am a Realtor and recommend then often to my clients. I've had nothing but good feedback from my clients on their services.

They did a fantastic job. I was expecting a crew of 4 but they brought along 5. They worked clean, neat and protective. All items and the homes were treated with the utmost respect. The front end service prior to the moving was outstanding and thorough. They have several options for boxes for your move. The crew were work horses and were very efficient.

Got quote for loading my truck. Incl. the fee to show up I was quoted $60+/hour. Ended up hiring different mover that charged a more very reasonable $15/hour (and performed flawlessly)

I have been impressed with Hilldrup from the start. We selected them based on Angie's List reviews and their reputation for being a top tier mover. I probably could have saved a few bucks going with someone else, but I wanted to piece of mind of using a reputable company. Maureen did a great job providing a thorough and accurate estimate. After touring our home as it was in the midst of being packed up (by us), she was able to determine approximately how many boxes and pieces of furniture would be moved. Based on this, she gave us a solid quote that did not change. Hilldrup was very cooperative in determining a move out / move in date. The day of the move, Jay and his crew got here first thing in the AM. After about 30 mins of trying to turn the huge rig around in the cup de sac, they got right to work. They padded the high traffic areas of the house including cardboard on all the floors and stairs, as well as padded wraps around door frames, etc. - very thorough. Throughout the move, these guys took great care to not damage the walls or furniture. Each piece of furniture was carefully padded and wrapped and we had absolutely no scratches or damages when all was said and done. The only problem we encountered on the move-out was the treadmill in the upstairs gym. The guys were unable to maneuver it out of the room despite their best efforts. It looked like we were going to have to call in a third party to disassemble this beast (at an additional cost of about $300 to me). Instead, they were very patient as I disassembled the machine (they were not permitted to do so) and we eventually got this thing out of there! The move in to the new house 2 days later was essentially a reversal of the move out. Again, the guys were very careful and meticulous, making sure not to damage the house or the furniture. They patiently moved furniture an inch here and there at our direction to get placement right. These were some big boys who really worked their tails off! They were pleasant and professional, and I really enjoyed working with them. I would not hesitate to use Hilldrup again and I highly recommend them for big jobs. It was definitely worth the couple hundred extra bucks for a move of this size!

Crew was excellent. Only glitch was estimator failed to tell us we were responsible for getting washer and dryer ready for move. Crew leader helped us get shipping bolts for washer installed.

Best move we have ever had (out of 13 moves over the past 45 years). Estimate was spot-on. They packed fragile living room items and most of the kitchen. No damage done to either house or any item. Movers worked quickly but carefully. Would most certainly use them again. Cannot recommend them too highly.

VERY disappointed with the performance of the company in many area's. The job was granted due to the professionalism of Maureen, however it fell apart after granting the contract on many, if not all levels. After contract granted, no communication until Friday, May 24th, 1pm. They needed my e-signature on the proposal to start the job the following Tuesday! . 1) Inside sales neglected to establish corporate billing and stated after we've traveled to Texas, and quot;you may need to COD with a check or credit card to receive your itemsand quot; (they had all information 7-6 weeks prior to pack date), they have worked with this corporation in the past. ** Issue was not handled until after being tossed around from voice mail to voice mail to find a Manager in the office. 2) Packing home contents started off with two items broken from kitchen, one a drinking glass the other an antique serving item. Was told and quot;sorry but you can make a claim on thisand quot;. 3) As per contract, all Attic items to be re-packed. Items were litterally tossed into boxes and not wrapped for shipping, many boxes from prior move were just taped up with light stuffing only on top of box contents. Nothing discovered broken at this time, many items smashed and nicked up from inside boxes! When inquired where extra boxes from move 5 years prior were, and quot;we re-used themand quot;. 4) We requested antique items left out, we wished to be boxed and was told they were and quot;left for the driver to wrap because he is responsible for those items, we are responsible for the boxed itemsand quot;. These were items that if smashed could not be replaced and we did not want to risk. They boxed them after our request. 5) Many items were and quot;missedand quot; from cabinets and drawers, enough to fill a 30and quot;x30and quot; box. 6) BEST EXPERIENCE RELATED TO OUR MOVE WAS THE DRIVER, ROB!! He did what he said, hired an awesome crew in Virginia, was on time in both states and had a wonderfully positive attitude toward his work. The Houston crew had some kinks to be worked with however with our experience the unloading crew's just want to unload and go. We've never worked so hard, yes us the customers, unloading a truck however we knew early in the day if we didn't get involved and assist with the unloading things would not be delivered to the rooms we wished them to be. Sad after paying thousands of dollars but it's our home contents. Over all, We could not recommend this company for a cross country move. My ratings are all over the scale because if it wasn't for the Driver it would totally tossed us off the cliff and been the worst move ever. We have lived in 7 different states, we know how a corporate move should performed, it's not our first ride. Hilldrup was researched and contacted to bid the job due to reviews from Angie's List.

The estimator showed up on time and provided a great packet of information. Of course, that's the last time I heard from him. The move coordinator handles the actual setting up the date, mailing documents, etc. I called her to find out what time they would come load. She gave me a time but later changed it, though giving me plenty of notice. The driver and helpers put down lots of pads on the floor of the house to avoid scratches. They did a fine job of loading efficiently. Once the movers load your things you are at their mercy as to delivery and information. My load was picked up on a Wednesday. When I emailed the move coordinator on Monday, to see a) what the weight and price was and b) information on delivery date, I got an out of office with the name of someone else to contact. I suppose they have lots of projects to handle but I would have appreciated a heads up before she left. The new person was really hard to contact and did not return phone calls and emails. Finally on Wednesday, I called and insisted on speaking with someone in person - no more voice mails. I did speak to him and he got the delivery time for me but could not give me the price or weight which I thought was to be available shortly after the load was taken. The delivery driver showed up with one helper where the load was done by the driver and three helpers. They had one pad for the floor. It was raining so this was a mess. They dropped things and did not reassemble the television as I had been told they would. I saw that my credit card was charged for the full amount of the estimate. I was told by both drivers that my load did not weigh as much as the estimate. I have no idea if the estimate was high, though I did get rid of more things than I had anticipated. There was a minimum charge so I did receive some money back. BUT, I had to call and ask. I have no idea if they would have let me know I was due refund if I had not inquired. Maybe it's just moving that is terrible but this was not a good experience. I have moved three times in the last two years and none of them made me happy. UPDATE: In response to my review, I soon heard from Hilldrup. I had an email from the Vice President in charge of Quality/Customer Relations and the Customer Assistance Department. They explained that the new contact person was a new hire and my comments suggested that he should have some additional training. Excellent. I don't really know how they can control the issues at delivery but they were glad to know about them. If you don't tell them there is a problem, they can't address it. I have updated my ratings to higher than original. If you are moving within the immediate control of HIlldrup personnel, I think they would do a fine job.

It worked out great. They were wonderful. I have no complaints.

Great for me! On time, and never stopped until I was at my new address, and making sure furniture was everywhere it needed to be and also made sure I was totally satisfied.before leaving. Moving is stressful at best, and they made it as stress free as possibl

Based on the BBB A+ rating and Angie's List recommendations we contacted them. They got back to us within 24 hours, scheduled an estimation visit, came on time. Moving day they were 2.5 hour late due to a truck breakdown. When they did do, they were very quick, coordinated and experienced. They knew their stuff - quite impressive and much better than our two previous moves. The overall job was within the promised time frame. They left us 6 moving blankets for their late arrival. The same company did a whole home move from NJ to VA in April 2002. Same professional service.

I didn't use Hilldrup for their packing services so I can't speak to that. But as for moving, they were outstanding. No damages and no surprises with the estimate vs. the final total. Great movers and highly recommeded.

The company provided to experienced movers to help me finish packing and then loading my furniture and all loaded boxes into a U-Haul truck I rented to bring the household belongings to New York. The men were on time, brought additional packing materials and wated no time packing and wrapping furniture. When they were done it took them little less than 2 hours to completely load the truck. The company was happy to have the men assist me even though I was not using their long haul moving/trucking service. I was completely satisfied. They did the job beyond my expectations. The furniture was meticulously wrapped and packed in the truck. They tied and strapped it all down so there was no shifting or damage during the 450 mile trip. A great company. Super nice personnel and very competent, experienced moving men.

Hilldrup is clearly a high-quality organization. They come well-regarded. The team was on time. They were neat and courteous. They were helpful to us beyond belief. We ended the move day believing they had done a simply awesome job. We had elected the basic insurance coverage for our move. We would pack fragile items well, label fragile boxes, and we knew that Hilldrup would be courteous and professional. We understood two types of risk we were accepting: a major loss due to, say, a traffic accident involving the moving truck, for which we were covered under our homeowners insurance; and the odd, unpredictable loss or damage to a few items, which is unavoidable and we could accept. But the losses we sustained were of a third and unexpected kind. When we began to sort through our move we found that boxes clearly marked fragile were as likely to be upside down, sideways, or at the bottom of a pile – even under a heavy box of books – as anywhere else suggesting careful handling. We found them, therefore, compressed, fallen to the floor, or otherwise unhappily arranged. When we began to unpack, the results of that carelessness became apparent. We did not have the occasional odd loss that could be expected. Instead, several boxes (uncannily, only ones containing the most special or irreplaceable items) were simply exploded inside: near or actual majorities of contents in those cases were not simply cracked, but shattered. These damages weren’t the incidentals expected in a careful move, expected to be subject to a minimum coverage. They were what you fear will happen when boxes are treated as though they are the same, and as though they are indestructible. The other significant damage was to our 60-year-old dining table, which was damaged not indirectly, but directly by the strap the team insufficiently padded as they strapped the table to the wall of the truck. The damage is repairable, at a cost, and we are glad it wasn’t more severe. I doubt Hilldrup performs poorly in this regard as a rule. In fact, I suspect this is very uncommon for a company so well-regarded. I filed a claim as required for the above items at the Hilldrup website, and I must report that they made good. To their credit: the claims team sent a check for a discounted amount against our loss (because we had selected minimum coverage). Not pleased with that outcome, given our perception that the team was negligent in their handling of well-packed and labelled fragile items, I contacted our sales rep from Hilldrup. She was professional and courteous and directed me to her manager. I contacted the manager in writing, requesting further redress for my losses. I was soon contacted by a gentleman who came to repair a damaged dining table, free of charge to us. With that repair, Hilldrup showed their organization's dedication to customer satisfaction, and willingness to do what it takes to make things right. Now if I could only have Grandaddy's japanese plates back. My caution to all moving customers with any mover: 1. Move your most important and fragile items yourself, or use _extraordinary_ packing, assuming that all boxes will be treated alike. 2. Understand that moving companies don't generally distinguish between accident and negligence. - The higher quality the mover, the more this is true, because their teams are usually great. 3. Unpack soon, and take pictures of problems when you find them. 4. A high-quality organization has the resources and interest in making good, where two guys and their truck may not be able to.

They were prompt, on time and did a excellent job.